Thesis (Ph. D.)--University of Wisconsin--Madison, 1968. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Thesis (Ph. D.)--University of Wisconsin--Madison, 1969. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Thesis (Ph. D.)--University of Wisconsin, 1967. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Thesis (Ph. D.)--University of Texas at Austin, 2006. / Vita. Includes bibliographical references.

Thesis (Ph.D.)--University of Nebraska-Lincoln, 2006. / Title from title screen (site viewed May 9, 2007). PDF text: vi, 70 p. ; 0.69Mb UMI publication number: AAT 3237386. Includes bibliographical references. Also available in microfilm and microfiche formats.

Made available in DSpace on 2014-06-11T19:26:16Z (GMT). No. of bitstreams: 0 Previous issue date: 2012-01-23Bitstream added on 2014-06-13T19:54:26Z : No. of bitstreams: 1 cazane_al_me_bauru.pdf: 429324 bytes, checksum: 5acc74ac198eaebc9f98cb890d12fdc0 (MD5) / Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / A proposta deste trabalho é identificar quais práticas da cadeia de suprimentos estão sendo adotadas nas empresas pesquisadas do setor alimentício. O trabalho é constituído por dois estudos de casos realizados com seis empresas de duas cadeias de suprimentos. O método escolhido para o trabalho é o de múltiplos casos, a pesquisa pode ser caracterizada como exploratória, aplicada, a qualitativa. As ações identificadas nas empresas estudadas confirmam os exemplos de práticas de gestão apresentados na literatura como: (a) trocas constantes de informações entre empresa local, clientes e fornecedores e (b) colaboração entre empresa local, fornecedores e clientes. Pode-se identificar aplicação de práticas como a integração e a cooperação. Notando variações das práticas utilizadas em função tanto do posicionamento da cadeia quanto do porte da empresa. Assim, esta pesquisa contribui para o crescimento do conhecimento acadêmico nesta área, por meio da produção e análise dos dados empíricos, além de contribuir para uma melhor compreensão da GCS e suas práticas de gestão. Portanto, esta pesquisa deve ajudar tanto praticantes quanto pesquisadores a entender a Gestão da Cadeia de Suprimentos (GCS), seus desafios, seus benefícios e destaca a necessidade de as empresas realizarem a cadeia de suprimentos em geral. Os resultados também destacam as oportunidades para uma maior exploração do conceito de práticas de CSG / The purpose of this study is to identify which supply chain management practices are being adopted in the researched companies in the researched companies in the food sector. The work consists in two cases studies with six companies of two supply chains. The method chosen for the job is to multiple cases as to the objectives, the research can be characterized as exploratory in nature, applied, and the approach, qualitative. The actions identified in the companies studied examples confirm the management practices presented in the literature as: (a) constant exchange of information between the focal company, customers and suppliers and (b) collaboration between the focal company. You can identify the application of practices such as integration and cooperation and actions such as ESI, EDI and ECR. Noting changes in practices used depending both on the positioning and size of your business. Thus, this research contributes to the growth of academic knowledge in this area, through the production and analysis of empirical data, and contribute to a better understaning of the SCM and its management practices. Therefore, this research should help both practitioners and researchers to understand the SCM, its challgenges, its benefits and hihglight the need for enterprises to carry out the supply chain in general. The results also highlight the opportunities for further exploration of the concept os SCM practices

Dissertation submitted in fulfillment of the requirements for the degree Magister Technologiae: Quality in the Faculty of Engineering at the Cape Peninsula University of Technology / The Quality Control laboratory in the South African Breweries (SAB) measures the quality of raw materials to final product to enable the plant to make process changes if required. The brewing laboratory also co-ordinates taste sessions, and maintains and calibrates equipment for the plant. They also have internal verification (Reference control) systems and validation (standards) systems in place to ensure accuracy of measurements. The Service Level Agreement (SLA) scores according to the researcher are low owing to staff cuts and ineffective time management.The aim of this research is to improve SLA scores and to investigate if using SLA scores is the best way to measure service quality in the Quality Control department of SAB. The researcher aims to use SERVQUAL as a measuring tool to measure service quality in conjunction with SLA‟s. Because the laboratory is a service department, it is expected by brewing internal customers that the laboratory provides the plant with quality data and equipment support in the virtual laboratories in the plant. Furthermore it is expected that the service provided will always be of a high standard, and that SLA scores will be of a high standard as well.The major issue with service quality in the SAB laboratory is the low level of SLA scores. The focus areas of SLA‟s currently are:  Quality Assurance (QA)/ Technical/ Production interaction.  Reference control.  Equipment support.  Routine analysis and ad hoc requests.  Trial support.  In process taste requirements.  Package product taste requirements (Routine, profile, trials and flavour stability). The low score of SLA‟S are mainly due to equipment support and reference control. The other factors also contribute to the low score; however the above mentioned two consistently return low scores. The results of service quality are not significantly improved through the use of SLA‟s calling for the requirement to improve service quality using the SERVQUAL instrument.

Orientador: Fernando Bernardi de Souza / Banca: Silvio Roberto Ignacio Pires / Banca: Ana Beatriz Lopes de Souza Jabbour / Resumo: A proposta deste trabalho é identificar quais práticas da cadeia de suprimentos estão sendo adotadas nas empresas pesquisadas do setor alimentício. O trabalho é constituído por dois estudos de casos realizados com seis empresas de duas cadeias de suprimentos. O método escolhido para o trabalho é o de múltiplos casos, a pesquisa pode ser caracterizada como exploratória, aplicada, a qualitativa. As ações identificadas nas empresas estudadas confirmam os exemplos de práticas de gestão apresentados na literatura como: (a) trocas constantes de informações entre empresa local, clientes e fornecedores e (b) colaboração entre empresa local, fornecedores e clientes. Pode-se identificar aplicação de práticas como a integração e a cooperação. Notando variações das práticas utilizadas em função tanto do posicionamento da cadeia quanto do porte da empresa. Assim, esta pesquisa contribui para o crescimento do conhecimento acadêmico nesta área, por meio da produção e análise dos dados empíricos, além de contribuir para uma melhor compreensão da GCS e suas práticas de gestão. Portanto, esta pesquisa deve ajudar tanto praticantes quanto pesquisadores a entender a Gestão da Cadeia de Suprimentos (GCS), seus desafios, seus benefícios e destaca a necessidade de as empresas realizarem a cadeia de suprimentos em geral. Os resultados também destacam as oportunidades para uma maior exploração do conceito de práticas de CSG / Abstract: The purpose of this study is to identify which supply chain management practices are being adopted in the researched companies in the researched companies in the food sector. The work consists in two cases studies with six companies of two supply chains. The method chosen for the job is to multiple cases as to the objectives, the research can be characterized as exploratory in nature, applied, and the approach, qualitative. The actions identified in the companies studied examples confirm the management practices presented in the literature as: (a) constant exchange of information between the focal company, customers and suppliers and (b) collaboration between the focal company. You can identify the application of practices such as integration and cooperation and actions such as ESI, EDI and ECR. Noting changes in practices used depending both on the positioning and size of your business. Thus, this research contributes to the growth of academic knowledge in this area, through the production and analysis of empirical data, and contribute to a better understaning of the SCM and its management practices. Therefore, this research should help both practitioners and researchers to understand the SCM, its challgenges, its benefits and hihglight the need for enterprises to carry out the supply chain in general. The results also highlight the opportunities for further exploration of the concept os SCM practices / Mestre

M.B.A. / Please refer to full text to view abstract

This thesis studies fourteen Canadian processed food industries and their pricing behaviour. Pricing models for each industry for the period of 1971-1977 and 1978-1984 have been established. This study also tests wether changes in a pricing behaviour occurred in the middle of 1970s in which shifts in Canada-U.S. exchange rate occured. Food prices change for several reasons. The main reasons for changes in processed food prices are expected to be changes in input costs and demand factors. Input costs consist of material, labour, capital and fuel cost. Changes in demand side - import competition and excess demand - are are important factors. This study attepmts to establish, identify, and analyze pricing models by employing such variables for fourteen Canadian processed food industries at the wholesale level. Karikari (1988) has shown that the Canadian manufacturing industries changed their pricing behaviour as the U.S.-Canada exchange rate shifted in the middle of the 1970s. This study also tests if the changes (shift) in pricing behaviour of the food processing industries took place between two sub-periods: pre-depreciation of U.S.-Canada exchange rate (1971 to 1977), and post-depreciation of U.S.-Canada exchange rate (1977 to 1984). After analyzing the characteristics of the Canadian food processing industries and the distribution channel, three economic theories - which are considered to be appropropriate in reflecting the characteristics and the pricing behsviour - have been discussed. The Mark-up Pricing Theory is employed to explain the food processors' oligopolistic pricing behaviour. From the Mark-up Pricing Theory, relative changes in mark-up, material price, labour price, energy price, capital price, and productivity of each input are derived as independent variables in the pricing model while change in industrial selling price of processed foods is shown as a dependent variable. Excess demand and import competition are the main sources for the fluctuations in the mark-up factor. The Bilateral Monopoly Theory is applied to explain bargaining processes, from which prices of processed foods are determined, between processors and retailers. A shipment variable has been derived from the Bilateral Monopoly Theory as one of the substitutes for the mark-up variable. An International Trade Theory is discussed for the industries that face import competition. From this theory, it is concluded that import price would also influence Canadian food processors' markup. Also discussed is a theory on how the pricing behaviour would change in a situation in which shifts in exchange rates occur. Quarterly data in rate of changes form are used for the estimation of the pricing model. Lags are allowed for independent variables to proferly reflect the characteristics of food processors. First, assuming changes in pricing behaviour, the pricing model is regressed for each industry in each sub-period, respectively. Variables for each industry in each sub-period are selected. It seems that the finalized regression results indicate a possibility of changes in pricing behaviour. A statistical test incorporating dummy variables is used to check if the changes in pricing behaviour which occurred in the middle of 1977 are statistically significant. The results can be summarized as follows. Different variables and different lags fit for each industry in each sub-period. The material prices-in different lag forms - are the main factors that influence changes in the industry selling price. In some industries in a certain period, the material prices are not important at all; only the U.S. prices are shown as important factors. The wage - current or lagged - is an important variable in some industries (at least in one period). The shipment variables are important in most industries with a positive or a negative sign, indicating the food processors' monopolistic pricing behaviour is influenced or interupted by the foods retailers' behaviour. The U.S. price variable(s) is a significant factor in most industries. The statistical test indicates that most of the industries have experienced structural changes and/or model changes between the two periods, except poultry, sugar cane & beet, vegetable oil, brewery, and winery industries. This study, however, does not necessarily conclude that the Canadian processed foods industries' pricing behaviour was changed according to the Karikari's hypothesis. / Land and Food Systems, Faculty of / Graduate