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Increasing competition on a global scale is forcing companies to rethink their strategiesconcerning their supply chains, launch new products and services, increase customer serviceoriented activities. When launching a new product on a new or an existing market it is crucial toestimate the market potential. The market for fast consumer goods is one of the mostdemanding markets globally and requires special attention from the logistic service providers.There is a lack of theoretical material written on this topic for starting practitioners and forexperienced specialists. Hence we try in this thesis to shed light on what the necessaryprerequisites that a freight forwarder ought to consider when launching a new product in thecategory of fast moving consumer goods, hereafter named “Fresh” products. Schenker Arkasprovides a good example for building a theoretical framework around their case due to theTurkey’s strategic position in the region and the ideal climate for “Fresh” products market.From empirical findings we can conclude that Turkish exports is experiencing a strong growth,in particular “Fresh” products which is growing at a higher rate that the total. For freightforwarders there is a great opportunity capitalize on the steady growth in “Fresh” exports butto completely take advantage of growth it is essential that freight forwarders convincecustomers of the value they bring by participating in the supply chain.

International Commercial Terms have been applied in the international trade for more than 70 years. The aim of the master thesis is to analyze the application of INCOTERMS in container transportation which was secured by a forwarder. The first chapter describes the role of maritime transport in the international trade, emphasizes container transportation and its development and describes cooperation of the subjects on the field of international trasport (mainly the activities of forwarder). The second chapter contains the describtion of the individual INCOTERMS and their newest version INCOTREMS 2010, their role in the international trade and describes rights and obligations of buyer and seller. It aims at the newest terms DAP a DAT and deals with the factors which influence the choice of suitable term. The third chapter provides statistical data and tries to reveal the reason why buyer and seller choose a particular term.

Sveriges samlade skogsindustriföretag förutspår en förlust av marknadsandelar, eftersom man inte lyckas hålla samma tempo på produktionen som många andra länder. En orsak till detta är att skogsmaskinerna är för långsamma. Skotarna, vars uppgift är att förflytta virket från avverkningsplatsen till en uppsamlingsplats, bär en stor del av skulden. De hinner inte transportera virket tillräckligt snabbt. För att råda bot på detta ska en ny typ av skotare utvecklas, vars plattform inspireras av försvarsteknologi. Tack vare sin långa erfarenhet av banddrivna fordon har BAE Systems Hägglunds i Örnsköldsvik fått i uppdrag att konstruera en prototyp, som baseras på deras framgångsrika bandvagn, BvS10.[A]   Skotaren går under namnet Hybrid Forestry Truck (HFT), och är en banddriven skotare med fyra larvband. Framdrivningen är av seriehybridtyp, vilket betyder att en generator drivs av en dieselmotor. Dieselmotorn förser sedan fyra elmotorer, en i varje bandställ, med ström.   Detta examensarbete går ut på att utveckla länken mellan elmotorn och drivhjulen till banden. Tre designkoncept presenteras och analyseras. Den, i författarens åsikt, mest ideala lösningen utvecklas sedan vidare mer detaljerat. Många andra examensjobb, samt interna analyser av Hägglunds själva, har gjorts på HFT. Detta innebär att många kraftsituationer och belastningsfall redan är uträknade, samt att de flesta komponenterna till slutväxeln är utvalda.

In September 2008, a consignment of pirated batteries, which were marked with Panasonic’s trademark, were retained by Swedish Customs. Panasonic sent a warning letter to the freight forwarding company, Tavatur, demanding it to destroy the batteries through the simplified procedure in (EC) No 1383/2003. However, since Sweden has not implemented the simplified procedure, Tavatur was unable to destroy the batteries without a court order from Sweden. Panasonic therefore sued Tavatur, the legal dispute being what liability freight forwarders have for pirated goods. Due to technical developments within different modes of transport, freight forwarders’ role has changed over the last few decades, from simple duties where the freight forwarder held an intermediary position, to a more independent role in which they now have to be legally classified as either a carrier or an agent. Unfortunately, legal development within multimodal transport has failed to keep pace with the speed of technical development. Bills of Lading, for example, have historically been working as receipts, but due to modern packing techniques, they have lost the normal evidence function they once had. Although there are some international regulations concerning freight forwarding services, they do not extend beyond the countries in which such conditions are used. When a dispute occurs between transport operators, which follow different regulations, the liability of the freight forwarders is unclear. Therefore, freight forwarders are in the need of harmonised legislation, especially concerning their liability for trademark infringements. Nonetheless, there are ways in which freight forwarder can avoid these disputes with right-holders, namely; by protecting themselves with legal cost insurance and via establish their liability through the use of contracts. However, Sweden and other Member States, which have not implemented the simplified procedure, should reconsider an implementation of it.

The thesis focuses on the Czech regulation of forwarding contract. The aim of this thesis is to answer the question whether planned legislation in The New Czech Civil Code is type of modern legislation, which takes into account the needs of freight forwarders and international developments in the unification and harmonization of forwarding contract. The answer is based on analysis of the current legislation of forwarding contract, jurisprudence and comparison with regulation abroad.

The theme of the Master's Thesis is liner shipping. The main issue concerns the changes in the liner shipping market caused by the economic crisis started in 2008. The first theoretical part of the thesis deals with characterization and classification of the liner shipping. Further the thesis concentrates on the containerization and the international organizations in maritime business. The second part of the thesis considers the development of the liner shipping market since 2008 till present days. The fundamental part aims to the measures taken by liner operators and freight forwarders.

Since Taiwan joined the WTO in 2002, the market has been gradually deregulated because of the impact of globalization. Take the airfreights forwarding industry as an example, due to the low entry threshold in Taiwan, the foreign investors has been adjusting their business operating strategy by taking Taiwan as a pre-enter step before investing China¡¦s market. The foreign investors are capturing the Asia Pacific Region¡¦s market distinctly with their strong funds and globalized information platform, which severely threatens the local enterprise. Therefore, to adjust operating strategy, to position the market and to promote competitive ability become the crucial tasks for local airfrights forwarding industry. The key element for obtaining customer¡¦s satisfaction and loyalty is to improve our service quality. This research takes airfreight forwarding industry as an object to explore how service quality influences customer satisfaction and enhances customer loyalty, which will further make business more profitable and even more valuable. Collecting and analyzing the related documents construct the primary structure of this research. The hypotheses and questionnaires are analyzed through SPSS statistical methods- reliability analysis, canonical correlation analysis and stepwise multiple regression analysis. The research has demonstrated: 1.The service quality has positive influence on the customer satisfaction 2.The customer satisfaction has positive influence on the customer loyalty 3.The service quality has positive influence on the customer loyalty

Submitted by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T11:03:42Z No. of bitstreams: 2 maria_carolina_souza.pdf: 1675213 bytes, checksum: 37e66901fc0dbe9a6987e54d0ac453c1 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T11:04:22Z (GMT) No. of bitstreams: 2 maria_carolina_souza.pdf: 1675213 bytes, checksum: 37e66901fc0dbe9a6987e54d0ac453c1 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T11:04:29Z (GMT) No. of bitstreams: 2 maria_carolina_souza.pdf: 1675213 bytes, checksum: 37e66901fc0dbe9a6987e54d0ac453c1 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T11:05:02Z (GMT) No. of bitstreams: 2 maria_carolina_souza.pdf: 1675213 bytes, checksum: 37e66901fc0dbe9a6987e54d0ac453c1 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Made available in DSpace on 2015-01-07T11:05:02Z (GMT). No. of bitstreams: 2 maria_carolina_souza.pdf: 1675213 bytes, checksum: 37e66901fc0dbe9a6987e54d0ac453c1 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) Previous issue date: 2013 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior (CAPES) / Objetivou-se com o desenvolvimento dessa pesquisa, determinar a faixa de estradas secund?rias adequada, visando minimizar o custo de produ??o da madeira por interm?dio da racionaliza??o do bin?mio estradas/extra??o florestal. Os dados foram coletados em ?reas de colheita florestal pertencentes a uma empresa produtora de celulose, situadas nos munic?pios de Guanh?es e Sabin?polis, MG, durante o m?s de setembro de 2012. Foram avaliados 10 operadores de Forwarder sendo que destes, dois trabalhavam no projeto ?Cachoeira Alegre? (CA1), madeira de 6 metros sem casca (Guanh?es), quatro no projeto ?Cachoeira Alegre? (CA2), madeira de 3 metros com casca (Guanh?es) e, quatro no projeto ??gua Rasa? (AR), madeira de 6 metros sem casca (Sabin?polis). Para as compara??es entre os projetos e entre o tipo de sistema (toras curtas, madeira de 6 metros sem casca e madeira de 3 metros com casca) utilizou-se a m?dia dos valores encontrados e, estas, foram comparadas a valores determinados por outros autores que trabalharam com os mesmos sistemas de colheita e m?quinas semelhantes, al?m de ?reas/povoamentos distintos. As principais informa??es/vari?veis levantadas referiram-se aos tempos das opera??es (total do ciclo, de carregamento, de deslocamento com e sem carga, de descarregamento), dist?ncias percorridas (com e sem carga) e velocidade m?dia (com e sem carga), desenvolvidadas pelo Forwarder, sendo determinado posteriormente a efici?ncia operacional das m?quinas, a densidade ?tima de estradas DOE, a dist?ncia m?dia de extra??o (DME) e os custos correspondentes (de estradas, de extra??o e de perda de ?rea produtiva). Para as vari?veis anteriores obtidas perante os projetos estudados verificou-se por interm?dio do teste t-Student se havia diferen?a estat?stica entre os valores m?dios encontrados. O carregamento e o descarregamento de toras com o Forwarder foram as vari?veis do ciclo operacional de extra??o que consumiram maior tempo. Os rendimentos operacionais da extra??o de madeira foram considerados altos, mesmo comparativamente a outros estudos em ?reas planas. O projeto ?AR? foi o que apresentou um menor custo de extra??o e, as melhores DOE e DME. A faixa de estrada de 7 metros foi considerada mais adequada do ponto de vista t?cnico-econ?mico e de seguran?a no trabalho, correspondendo a uma redu??o de custo m?dio por hectare para os projetos estudados de R$ 17,99, comparativamente a largura de 8 metros adotada pela Empresa. Nesse contexto, h? um ganho global estimado de R$125.930,00/ano, considerando-se um corte anual de eucalipto de 7.000 hectares, para atendimento da demanda de madeira da Empresa. / Disserta??o (Mestrado) ? Programa de P?s-Gradua??o em Ci?ncia Florestal, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2013. / ABSTRACT The objective of the development of this research, determine the strip of adequate secondary roads, to minimize the production cost of the wood through the rationalization of binomio roads/forest extraction. Data were collected in areas to forest harvesting belonging to a cellulose producer company, located in the municipalities of Guanh?es and Sabin?polis, MG, during the month of September 2012.We evaluated 10 operators of Forwarder and of these, two working on the project ?Cheerful Waterfall?, wood 6 meter without bark (Guanh?es), four in the project ?Cheerful Waterfall? wood 3 meter with bark (Guanh?es) and four the project ?Shallow Water?, wood 6 meter without bark (Sabin?polis). For comparisons between projects and between the type of system (short log, wood 6 meter without bark and wood 3 meter with bark) used the average of the values ??found, and these were compared to values ??determined by other authors who worked with the same harvest systems and similar machines, well as areas / stands distinct. Main information raised it is refer to times of the operations (cycle total, loading, displacement with and without charge, discharging), distances (with and without charge) and average speed (with and without charge), desenvolvidas by Forwarder, being determined later operational efficiency of the machines, the optimal density of roads DOE, the average distance extraction (DME) and related costs (roads, extraction and loss of productive area). For the previous variables obtained before projects studied was verified by means of Student's t test if there was a statistical difference between the mean values??. The loading and unloading of logs with the Forwarder were the variables of operating cycle the extraction who consumed more time. The operating yields of extraction the wood were considered high, even compared to other studies in flat areas. The project "AR" which was showed the lower cost of extraction and the best DOE and DME. The strip of road 7 meters was considered appropriate more of viewpoint technical, economic and safety at work, corresponding to a reduction of average cost per hectare for the projects studied at $ 17.99, compared to wide of 8 meters adopted by the Company. In this context, there is an overall gain estimated R $ 125,930.00 / year, considering an annual cut of 7,000 hectares of eucalyptus, to meet the demand for wood the Company.