In modern dynamic business environment, every enterprise needs to emphasize more on IT in order to increase the benefit. The well-performed IT governance is the key to effectively apply IT resource. This research focus on the following dimension: IT governance maturity, IT Governance Archetype, Strategic alignment and Organization performance. Accoridng to the literature, an empirical research was performed to examine the relation among these four dimensions. Through the empirical research, this research verify the significant positive relation among IT governance maturity, strategic alignment and organization performance. Also among IT governance Archetype (the level of centralized) and strategic alignment. As for IT governance Archetype (the level of professionalize), there is significant positive relation between IT governance Archetype (the level of professionalize) and stragic alignment and significant negative relation between IT governance Archetype (the level of professionalize) and organization performance.

In this thesis I have tried to identify if there exists a correlation between IT Governance Maturity (ITGM) and the success of an Information system implementation. The method chosen for this research was a Case study, performed at an IT-company, Medius AB in Linköping, Sweden. Six customers of Medius where selected, based on their successfulness project implementation, that the same project manager at Medius was involved and that their existed a comparable customer in the same industry for each customer selected. Out of the six customers selected for this thesis, two of them where from the retail industry, two from the manufacturing industry and two from the service industry. Their maturity level (according to SAMM) was determined using the framework suggested by Khaita & Zaulkernan (2009), by estimating each attribute from the interviews performed with the respondents. Each customers ITGM level was then compared to the degree of success of the implementation project of the Medius system. A correlation was found, between high ITGM and successful outcomes of the implementation project. The two attributes that seem to affect the outcome the most was: communication and knowledge sharing. These two attributes was also the ones least implementeted at the customers which unsuccesfully implemented the system. / I den här rapporten har jag tittat på hur ett IT-företags kunders IT-mognad påverkar utfallet av införandet av ett IT-system. Som underlag användes en fallstudie av företaget Medius AB och deras Linköpingskontor, där sex av deras kunder intervjuades och bedömdes i enlighet med SAMM. Fallföretaget i sig analyserades, med data från interna intervjuer och med stöd av en observation bedömdes deras IT-mognadsgrad enligt CSM. Målet var att undersöka huruvida IT-mognadsgraden hos en kund påverkar utfallet av ett införandeprojekt av ett IT-system. IT-systemet i fråga var ett elektroniskt arbetsflödessystem för faktura hantering, och för att eliminera risk användes bara projekt där samma projektledare varit ansvarig hos Medius AB. Två stycken kundföretag per bransch valdes ut, för branscherna utgjordes av: tillverkande, tjänste och detaljhandel. En bransch stack ut i studien, där detaljhandelns två företag i rapporten var de som visade sig ha högst mognadsvärde enligt SAMM. Vidare kunde jag konstatera att det finns en tydlig koppling mellan de med hög mognadsgrad och lyckade projektutfall. De två faktorer som verkade påverka utfallet främst, var effektiv intern kommunikation och förmågan att överföra kunskap. De två projekt som helt hade misslyckats införa bra rutiner för dessa, var också de som lyckats dåligt med att införa produkten under det givna projektet.

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Today Information Technology (IT) can be found in every modern enterprise. As IT has become one of the most crucial parts of an enterprise, it has made management aware of the impact IT has on the success of the enterprise. This has led to a significant increase on IT investments. IT governance aims at assuring that IT delivers more value from IT investments and enforcing IT‟s role as a business enabler. AB Storstockholms Lokaltrafik (SL) is a government owned company that is responsible for the general transportation system in the municipality of Stockholm. This master thesis aims at assessing the IT organization at SL from an IT governance perspective. The purpose of such assessment is to identify problem areas and suggest measures for improvement. The IT governance framework COBIT (Control Objectives for Information and related Technology) has guided the theory for IT governance throughout this study. A framework for the assessment of the IT governance maturity at SL was developed based on the IT Organization Model Assessment Tool (ITOMAT), a formalized method for assessing the IT governance maturity. The IT governance maturity of SL obtained the score 2,68 out of 5,00. Considering the fact that SL started with the process of introducing IT governance to the organization as recent as 3 years ago, the result obtained is higher than expected. It indicates that significant progress has been achieved in their IT governance. Nevertheless, the organization still has great potential for improvement.

Contemporary enterprises are largely dependent on Information Technology (IT), which makes decision making on IT matters important. There are numerous issues that confuse IT decision making, including contradictive business needs, financial constraints, lack of communication between business and IT stakeholders and difficulty in understanding the often heterogeneous and integrated IT systems. The discipline of IT governance aims at providing the decision making structures, processes, and relational mechanisms, needed in order for IT to support and perpetuate the business. The adjacent discipline of enterprise architecture provides a broad range of frameworks and tools for model-based management of IT. Enterprise architecture is a commonly and successfully used approach, but the frameworks need to be adapted with respect to the concerns at stake in order to become truly useful. The IT organization includes all people involved in decision making regarding IT. The quality of the IT organization differs between enterprises and depends on aspects such as: are rights and responsibilities assigned to the appropriate people, are formalized processes implemented, and does proper documentation exist? This internal IT organization efficiency is labeled IT governance maturity. One might argue that internal efficiency metrics of the IT organization are of moderate interest only. What really matters is the external effectiveness of services that the IT organization delivers to the business. This latter effectiveness is labeled IT governance performance. Even though it is reasonable to believe that enterprises with good IT governance maturity also achieve high IT governance performance, the validity of this assumption has never been tested. IT management’s ability to make well-informed decisions regarding internal IT organization matters would increase if it were possible to predict IT governance performance. The contribution of this thesis is a method for model-based IT governance decision making. The method includes a metamodel, i.e. a modeling language, and a framework for the assessment of IT governance maturity and performance. The method also allows prediction of IT governance performance.  This thesis is a composite thesis consisting of four papers and an introduction. Paper A presents an overview of the method for model-based IT governance decision making. Paper B presents the mathematical foundation of the prediction apparatus, i.e. a Bayesian network that is based on statistical data. Paper C presents how the method can be used in practice to support IT governance decision making. Finally, Paper D analyzes the correlation of IT governance maturity and performance. The analysis is based on statistical data from case studies in 35 organizations. / QC 20100909

The concept of organisational governance has been researched and debated by many. However, the concept of organisational governance maturity and what exactly this entails has received significantly less attention. It is beneficial for an organisation to understand how far they have progressed with implementing the various governance elements, as this will enable them to implement the most appropriate and necessary next steps, while taking corrective actions in becoming more mature in respect of organisational governance. This will furthermore aid the internal audit activity to provide more effective internal audit services, as knowledge of the level of organisational governance maturity enables them to more accurately determine which service they should deliver – either an assurance (organisation is mature) service or a consulting (organisation is not mature) service. The question now arises: how does an organisation, and the internal audit activity in particular, determine the level of organisational governance maturity without a benchmark of some sort that details the structures, systems and processes required to support governance at various levels of maturity? Published maturity frameworks/models can be used for this, however, there is very little that pertains specifically, comprehensively and holistically to organisational governance. This created the opportunity for the development of an organisational governance maturity framework. The main objective of this study is to develop a framework that can be used for assessing the level of organisational governance maturity within South African private sector organisations. Firstly, a comprehensive literature review was conducted where eight governance-related maturity models were used to produce a preliminary organisational governance maturity framework for the private sector in South Africa. Secondly, interviews were conducted with key governance stakeholders at the selected organisation to obtain input in the preliminary framework. The research findings, which resulted from the data analysed, were used as a means to refine the preliminary framework developed from the literature. No significant amendments were made to the preliminary framework and input obtained during the interviews supported the relevance and contribution of the framework developed from the literature. / Dissertation (MCom)--University of Pretoria, 2014 / gm2015 / Auditing / MCom / Unrestricted

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-11-26T10:53:10Z No. of bitstreams: 1 Benedito Geovani Martins de Paiva.pdf: 1429366 bytes, checksum: 121280656d524e18d4bbcd3c7d6bfe93 (MD5) / Made available in DSpace on 2018-11-26T10:53:10Z (GMT). No. of bitstreams: 1 Benedito Geovani Martins de Paiva.pdf: 1429366 bytes, checksum: 121280656d524e18d4bbcd3c7d6bfe93 (MD5) Previous issue date: 2018-09-05 / The main objective of this research was to structure a model to measure the level of maturity of corporate governance in credit cooperatives and to delineate the profile of this market located in the South of Minas Gerais. Two central questions guided this research: 1. Is it possible to develop a methodology through a set of indicators to measure the maturity of Governance in Credit Cooperatives? 2. What are the most frequent variables that can interfere in the maturity of governance in Credit Cooperatives? The theoretical approach was based on corporate governance and credit cooperatives, as an object of study. The research defined a methodology to measure the maturity of corporate governance in credit cooperatives, using the AHP Method, developed by Saaty (1991), based on the IBGC's Guide to Best Practices for Governance for Cooperatives. The developed index was called the Corporate Governance Maturity Index for Credit Cooperatives - CGMIcc. This methodology was applied in the corpus of the research, which included 26 loan cooperatives from the South of Minas Gerais. As for the methodological procedures, the quantitative approach was adopted with the objective of knowing the degree of maturity of corporate governance in the credit cooperatives under study. Based on the research, it was evidenced, with regard to the maturity of corporate governance, that credit cooperatives predominate with IMGCcc 5, in the total of 11, (40.74%); with IMGCcc 4 in total of 6, (22.22%); with IMGCcc 3 in total of 5 (18.52%) and with IMGCcc 2 in the total of 4, (14.81%). This advanced maturity can be explained by the predominance of the Free Admission association and the legal requirements of the adoption of corporate governance practices. Regarding the variables that may interfere with the IMGCcc, there was a high correlation with Revenue (R = 0.8256 and R² = 0.6816), Shareholders' Equity (R = 0.7141 and R² = 0.5041) and Total Asset (R = 0.8060 and R² = 0.6496), indicating that cooperatives with a higher volume of Revenues, Shareholders' Equity and Total Assets tend to have higher IMGC rates. As for the contributions, the main and original, for the academy, was the creation of a maturity index of corporate governance for credit unions, using the AHP Method, the second was the diagnosis of maturity of corporate governance in credit unions. credits from the South of Minas Gerais and the third was the correlation between the Revenue, Equity and Total Assets and the maturity of corporate governance in credit cooperatives / O objetivo principal desta pesquisa foi estruturar um modelo para mensurar o nível de maturidade da governança corporativa em cooperativas de crédito e delinear o perfil desse mercado localizado no Sul Minas Gerais. Duas questões centrais nortearam esta investigação: 1. É possível desenvolver uma metodologia através de um conjunto de indicadores para mensurar a maturidade da governança em cooperativas de crédito? 2. Quais variáveis mais frequentes podem interferir na maturidade da governança em cooperativas de crédito? A abordagem teórica baseou-se na governança corporativa e nas cooperativas de crédito, como objeto de estudo. A pesquisa definiu uma metodologia para mensurar a maturidade da governança corporativa em cooperativas de crédito, utilizando o Método AHP, desenvolvido por Saaty (1991), tendo como base as sugestões do “Guia das Melhores Práticas de Governança para Cooperativas”, do IBGC. O índice desenvolvido foi denominado de Índice de Maturidade da Governança Corporativa para cooperativas de Crédito - IMGCcc. Essa metodologia foi aplicada no corpus da pesquisa, que contemplou 26 cooperativas de crédito do Sul de Minas Gerais. Quanto aos procedimentos metodológicos, adotou-se a abordagem quantitativa com o objetivo de conhecer o grau de maturidade da governança corporativa nas cooperativas de crédito em estudo. Com base na pesquisa, ficou evidenciado, no que se refere à maturidade da governança corporativa, que predominam as cooperativas de crédito com IMGCcc 5, no total de 11, (40,74%); com IMGCcc 4 no total de 6, (22,22%); com IMGCcc 3 no total de 5, (18,52%) e com IMGCcc 2 no total de 4, (14,81%). Essa maturidade avançada pode ser explicada pelo fato de predominar a associação por Livre Admissão e pelas exigências legais da adoção das práticas de governança corporativa. Já quanto às variáveis que podem interferir no IMGCcc, observou-se correlação alta com a Receita (R= 0,8256 e R²=0,6816), Patrimônio Líquido (R=0,7141 e R²=0,5041) e Ativo Total (R=0,8060 e R²=0,6496), indicando que cooperativas com volume maior de Receitas, Patrimônio Líquido e Ativo Total tendem a apresentar IMGCcc mais elevados. Quanto às contribuições, a principal e original, para a academia, foi a criação de um índice de mensuração da maturidade da governança corporativa para as cooperativas de crédito, utilizando o Método AHP, a segunda foi o diagnóstico da maturidade da governança corporativa nas cooperativas de crédito do Sul de Minas Gerais e a terceira foi a constatação da correlação das variáveis Receita, Patrimônio Líquido e Ativo Total e a maturidade da governança corporativa em cooperativas de crédito

Submitted by Irene Nascimento (irene.kessia@ufpe.br) on 2016-07-12T19:02:01Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Tese Humberto Rocha - M3 - CORRIGIDA - 27.01.22016 - FINAL - SEM ASSINATURAS.pdf: 7669370 bytes, checksum: b59a4824a693e49ccfb1316ab17c75ba (MD5) / Made available in DSpace on 2016-07-12T19:02:02Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Tese Humberto Rocha - M3 - CORRIGIDA - 27.01.22016 - FINAL - SEM ASSINATURAS.pdf: 7669370 bytes, checksum: b59a4824a693e49ccfb1316ab17c75ba (MD5) Previous issue date: 2015-07-15 / A Governança Ágil em Tecnologia da Informação e Comunicação (TIC) é uma área em ascensão que vem sendo sugerida como uma proposta inovadora pautada nos princípios e valores do Manifesto para Desenvolvimento Ágil de Software. O uso de tais princípios e valores tem como principal objetivo a minimização da burocracia na Governança convencional. Alguns autores têm apontado que a maioria das iniciativas para Governança são burocráticas e que a adoção de abordagens mais ágeis ainda é considerada uma tarefa desafiadora. Isto se dá principalmente devido a multidisciplinaridade e relativa incipiência da área. Se por um lado há um conjunto bem estabelecido de princípios e valores ágeis em domínios subjacentes à Governança Ágil em TIC (a exemplo de Desenvolvimento de Software), por outro lado, alguns de seus domínios ainda requerem evolução (a exemplo de Gerenciamento de Serviços, Operações, Infraestrutura, entre outras). Diante deste contexto, esta tese de doutorado propõe um modelo de maturidade denominado MAnGve Maturity Model (M3). O M3 apoia a evolução sistemática e gradual de maturidade em Governança Ágil em TIC. Para tal, o modelo de maturidade proposto estrutura seu conhecimento por meio de cinco níveis de maturidade. Estes níveis foram construídos a partir de um amplo estudo de base teórica (uma revisão ad hoc e uma revisão sistemática da literatura) envolvendo principalmente as áreas de: Agilidade no desenvolvimento de software; Governança em TIC; e modelos de maturidade e capacidade. Por fim, o M3 foi submetido a avaliações por meio de métodos científicos (dois surveys e um focus group) que nortearam melhorias ao modelo proposto. Os resultados destas avaliações apontam o M3 como uma iniciativa relevante e inovadora para este recente campo de pesquisa / Agile Governance in Information and Communication Technology (ICT) is an area on the rise that has been suggested as an innovative proposal based on the principles and values of the Manifesto for Agile Software Development. The use of these principles and values aims to minimize bureaucracy in conventional Governance. Some authors have pointed out that most initiatives for Governance are bureaucratic and that adopting more agile approaches is still considered a challenging task. This is mainly due to multidisciplinary and relative incipiency of the area. On the one hand there is a well-established set of agile principles and values in domains behind the Agile Governance in ICT (for example, Software Development), on the other hand, some of its domains still require evolution (like Service Management, Operations Infrastructure, etc.). Given this context, this doctoral thesis proposes a maturity model called MAnGve Maturity Model (M3). The M3 supports the systematic and gradual evolution of maturity in Agile Governance in ICT. To this end, the proposed maturity model structure their knowledge through five maturity levels. These levels were constructed from a large study of theoretical basis (ad hoc review and systematic literature review) mainly involving areas: Agile software development; Governance in ICT; and capability maturity models. Finally, M3 was subjected to evaluations by scientific methods (surveys and focus groups) that guided the improvements in proposed model. Their results indicate the M3 as an important and innovative initiative for this recent field of research.