The global perspective on digital revolution is one that has received a rapturous approval from information professionals, scholars and practitioners. However, such an approval has come at a great cost to memory institutions as the preservation of digital information has proved to be a complex phenomenon to memory institutions. Guided by the multi method design and underpinned by the triangulation of questionnaires, interviews, observation and document analysis, the study examined digital preservation of e-government in Ghana. Findings revealed that the creation of databases, digital publication, emails, website information and tweets were often ocassioned by the use of ICT, e-government, and application of legislations and public policies. It observed that these types of digital records were in urgent need for preservation as most of the ministries and agencies were unable to access their digital records. While the application of a digital preservation tool (Lots of Copies Keeps Stuff Safe) was a familiar terrain to the ministries and agencies, there was expressed lack of awareness about digital preservation support organisations and digital preservation standards. The study identified funding, level of security and privacy, skills training and technological obsolescence as factors that pose key threats to digital preservation. It noted backup strategy, migration, metadata and trusted repositories as the most widely implemented preservation strategy across the ministries and agencies. On the other hand, cloud computing, refreshing and emulation were the least implemented preservation strategies used to address the digital preservation challenges . The study recommends that the ministries and agencies can address many of the digital preservation challenges if they leverage on collaborative and participatory opportunities. Such collaborative and participatory opportunities involve the use of experts from other institutions to share resources and use a common protocol through cloud computing and Open Data. It further recommends that the process of developing a digital preservation policy can be guided by a template document from other jurisdictions / Information Science / D. Litt et Phil. (Information Science)

Submitted by Priscilla Araujo (priscilla@ibict.br) on 2016-10-05T17:00:32Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Emília Barroso Cruz - Tese 27072016.pdf: 4781025 bytes, checksum: ac7fb60ecfc348d84a019215b8087725 (MD5) / Made available in DSpace on 2016-10-05T17:00:32Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Emília Barroso Cruz - Tese 27072016.pdf: 4781025 bytes, checksum: ac7fb60ecfc348d84a019215b8087725 (MD5) Previous issue date: 2016-06-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O tema central desta pesquisa é o acesso e a gestão da informação governamental do tipo arquivístico, do ponto de vista legal e funcional. O acesso à informação governamental possui dois requisitos básicos: a previsão legal e o tratamento da informação para sua posterior recuperação. Ao levantarmos o histórico da legislação brasileira, verificamos que houve uma evolução do direito de acesso à informação governamental desde a primeira Constituição, em 1824, com avanços e retrocessos em períodos históricos específicos. Desde a Constituição de 1988, este direito vem sendo consolidado e ampliado no Brasil por diversas normas legais. Já em relação ao tratamento da informação governamental do tipo arquivístico, percebemos que, apesar de haver uma legislação que regula o tema, esta é fracamente cumprida pela Administração Pública Federal, comprometendo o amplo acesso à informação. Para entender este fenômeno, recorremos à Filosofia aplicada ao Direito. Segundo Jürgen Habermas, uma norma legal deve ser legitimada e validada faticamente pela comunidade de direito que é por ela atingida. A legitimidade está relacionada à regularidade do processo legislativo em que os atores têm oportunidade de, em condições de igualdade, expor seus argumentos. A validade fática é o reconhecimento, na norma legal, de valores compartilhados pela comunidade, valores estes que são motivadores da ação e, portanto, do cumprimento da legislação. Investigamos, então, como os servidores públicos federais validam faticamente as normas legais referentes ao acesso e à gestão da informação governamental do tipo arquivístico. Para tanto, utilizamos a Teoria dos Valores de Shalom Schwartz e seu instrumento de mensuração destes valores, o Portrait Value Questionaire (PVQ-21). A coleta de dados foi realizada por meio de entrevistas com gestores e aplicação de questionários para os servidores com o objetivo de identificar a percepção e conhecimento da população investigada em relação ao direito de acesso à informação governamental e à gestão de documentos arquivísticos e para escalonar os valores culturais. A partir dos resultados obtidos verificamos a percepção dos servidores e gestores em relação à legislação citada e sua implementação e a relação desta com a escala de prioridades axiológicas identificada nas instituições. / The central theme of this research is the access and management of government archival information, under the legal and the functional point of view. The access to government information has two basic requirements: the legal provision and the processing of the information for later retrieval. When we prospect Brazilian law history, we find that there was an evolution of the right of access to government information since the first Constitution in 1824, with advances and setbacks in specific historical periods. Since the 1988 Constitution, this right has been consolidated and expanded in Brazil by various legal rules. When we think about the treatment of government archival information, we realize that, although there is a law managing the subject, this is poorly enforced by the Federal Public Administration, pledging the opportunity of broad access to information. To understand this phenomenon, we turn to Philosophy applied to the Law. According to Jürgen Habermas, a legal standard must be legitimized and have its facticity validated by the legal community that is affected by it. The legitimacy is related to the regular legislative process in which the actors have the opportunity to, on equal terms, present their arguments. The factual validity is the recognition, in the legal norm, of the values shared by the community, values that are motivating action and therefore of compliance. It then examines how federal public agents validate facticity of the legal rules related to the access to and the management of government archival information. Therefore, we use the Shalom Schwartz’s Theory of Values and the measurement instrument these values, the Portrait Value Questionnaire (PVQ-21). Data collection was conducted through interviews with managers and questionnaires to public agents, in order to identify the perception and knowledge of the population investigated in relation to the right of access to government information and archival document management and stagger cultural values. From the results obtained, we verified the perception of the public agents and their managers in relation to the aforesaid legislation and its implementation and its relation to the scale of value priorities identified in the institutions.

Incidents, threats and vulnerabilities have the potential to negatively affect an organisation’s assets. Information on these incidents, threats and vulnerabilities are important to security. It is therefore necessary for this security information to be effectively and efficiently managed, so that correct decisions may be made on the implementation of security risk control measures. This study explored the management of security information in the security industry by undertaking the following: • establishing the “status quo” of the collection and analysis of security information and the implementation of security risk control measures in practice; • identifying the nature and extent of problems experienced in the collection and analysis of security information and the implementation of security risk control measures; and the • discovery of a new Security Information Management Model (SIMM). Mixed methods research was used to study the management of security information in the security industry. The explorative research design was used for this purpose. Semi-structured and focus group interviews were conducted with senior security managers and operational security officers, respectively. The grounded theory research design was used to analyse the qualitative data in order to generate a substantive grounded theory. The theory is that security officers operate without a standardised framework to manage security information. The data from the semi-structured and the focus group interviews were used to design a questionnaire to conduct a survey using the quantitative approach. The non-experimental research design was used to conduct this self-administered questionnaire survey. The data from this questionnaire survey helped validate and confirm the substantive grounded theory. The study found that there was the need for a Security Information Management Model to manage security information in the security industry. Based on this finding the researcher recommended a new Security Information Management Model for the management of security information in the security industry. / Criminology and Security Science / D. Litt. et Phil. (Criminology)

Open government relies heavily on reliable records to uphold service delivery and access to information. Without proper records management of business transactions and activities of an organization, the primary objective of openness becomes obscured and difficult to achieve. Within the digital space and environment, establishing good record- keeping procedures is challenging to both paper and e-records, because of a scarcity of clarity in the processes and measures in place, as well as as a result of lack of suitable ICT infrastructure plus skilled human resources to help facilitate good e-records management. The aim of this research was to provide a structure for the integration of records into open government initiatives in Botswana with the aim of assisting access to information and service delivery, and a subsequent transparent, accountable and open government. This is a mixed research study framed within the interpretivism epistemological inquiry model, and used Open Government Implementation Model and Action research being a theoretical lense in this study. Document analysis was used to gather information, complemented by interviews and questionnaires with participants and respondents alike purposively selected from the Ministry of Local Government and Rural Development (MLGRD). According to the findings, the legislative as well as regulatory frameworks in order to manage both paper and e-records were available in Botswana although inadequate. Similarly, the research showed that legislation that gives the citizens access to information and subsequently make compulsory for organizations to avail information upon request is absent. Furthermore, it was established through the study findings that information management practitioners are particularly are ill equipped and inexperienced to manage paper and electronic records. Due to the inavailability of ICT infrastructure to help facilitate both paper and e-records management was noted. In addition, open government initiatives were identified as producing e- records, but there were no defined protocols to help aid in their management. Therefore, this weakness can be addressed by integrating records management into open government initiatives, and be able to utilize suitably identified Enterprise Content Management (ECM) or Electronic Document and Records Management System (EDRMS). Currently, open government remains ensured through the reliance of only open government initiatives, without leveraging on good records management. This project study suggests a structure to integrate records management into open government initiatives anchored on legislation and regulatory frameworks with the confidence that its employment would support better information and service accessibility by the citizens. Finally, because of poor records management and a lack of legislation that encourage access to information, there will be continued reliance on the discretion of records professionals by the citizens to have information access. Similarly, without proper records management procedures, Information Communication Technologies (ICTs) will remain underutilized. Thus, it is a recommendation that MLGRD should develop proper records management procedures to guide and improve on the management of records. A further study to establish the level of e-readiness of the Botswana government to fully automate and guarantee the success of open government is recommended. / Information Science / D. Litt et Phil (Information Science)

The Constitution of the Republic of South Africa, 1996 (Act 108 of 1996) stipulates that every person has the right of access to information held by government. To give effect to this right, legislation in the form of the Promotion of Access to Information Act, 2000 (Act 2 of 2000) was promulgated. This study explores the access to information regime that was established by die aforementioned legislation with specific reference to similar regimes in the United States of America, Australia, New Zealand and Canada. Attention is also devoted to the prerequisites and potential obstacles associated with the implementation of the Promotion of Access to Information Act, 2000. Based on the practices in other states, the conclusion was reached that the nature of information that may be requested in the South African context should be expanded, that cabinet records should only be excluded to the extent that disclosure thereof would be harmful, that frequently requested records should be made automatically available and that decision-making guidelines of government institutions should be published. As far as procedural requirements are concerned, it is proposed that information officers should acknowledge receipt of requests and that, where necessary, records should be translated to ensure that they are useful to a requester. It is further proposed that the wording of the ground of refusal regarding policy formulation and decision-making in government institutions be amended to take account of the consequences of disclosure. It is imperative that appeal and review mechanisms be accessible to members of the public and it is therefore proposed that an information commissioner be instituted to settle disputes in information related matters. Lastly it is proposed that sanctions be imposed against officials who deliberately undermine the public's right of access to information and that separate units be established in government institutions to deal exclusively with requests for access to information. / Public Administration / D. Litt. et Phil. (Public Administration)

University of Macau / Faculty of Social Sciences. / Department of Government and Public Administration

University of Macau / Faculty of Social Sciences and Humanities / Department of Government and Public Administration

University of Macau / Faculty of Social Sciences and Humanities / Department of Government and Public Administration

The Constitution of the Republic of South Africa, 1996 (Act 108 of 1996) stipulates that every person has the right of access to information held by government. To give effect to this right, legislation in the form of the Promotion of Access to Information Act, 2000 (Act 2 of 2000) was promulgated. This study explores the access to information regime that was established by die aforementioned legislation with specific reference to similar regimes in the United States of America, Australia, New Zealand and Canada. Attention is also devoted to the prerequisites and potential obstacles associated with the implementation of the Promotion of Access to Information Act, 2000. Based on the practices in other states, the conclusion was reached that the nature of information that may be requested in the South African context should be expanded, that cabinet records should only be excluded to the extent that disclosure thereof would be harmful, that frequently requested records should be made automatically available and that decision-making guidelines of government institutions should be published. As far as procedural requirements are concerned, it is proposed that information officers should acknowledge receipt of requests and that, where necessary, records should be translated to ensure that they are useful to a requester. It is further proposed that the wording of the ground of refusal regarding policy formulation and decision-making in government institutions be amended to take account of the consequences of disclosure. It is imperative that appeal and review mechanisms be accessible to members of the public and it is therefore proposed that an information commissioner be instituted to settle disputes in information related matters. Lastly it is proposed that sanctions be imposed against officials who deliberately undermine the public's right of access to information and that separate units be established in government institutions to deal exclusively with requests for access to information. / Public Administration and Management / D. Litt. et Phil. (Public Administration)

Considerando a necessidade de comunicação entre a administração pública e a sociedade e seus cidadãos, da maneira mais efetiva e transparente possível, o objetivo desta pesquisa foi analisar o conjunto de elementos de transparência das informações públicas apresentadas pelos gestores nos portais dos Institutos Federais da Região Sul do Brasil. Trata-se de uma pesquisa quantitativa e qualitativa, aplicada quanto à sua finalidade, e exploratória quanto ao seu objetivo. No intuito de explicar a problemática a partir dos referenciais teóricos publicados, foi utilizado omo procedimento a pesquisa bibliográfica e o posterior estudo de campo nos seis Institutos Federais da Região Sul do Brasil. Assim, o referencial teórico abordou aspectos sobre a transparência pública e conceitos de informação e comunicação no setor público, apresentando índices de mensuração de transparência pública. O levantamento de dados junto aos Institutos buscou mensurar nos portais o grau de transparência das informações apresentadas pelos gestores, aplicando instrumento de pesquisa que permitiu a obtenção de índice de transparência para 11 categorias de itens pesquisados, além de verificar a presença nos portais dos itens considerados obrigatórios pela Lei de Acesso à Informação. Em um segundo momento, buscou verificar, por meio de questionário, a percepção dos gestores dos Institutos sobre os aspectos que compõem o tema proposto, a fim de observar como acontece esse processo de comunicação entre os órgãos públicos e o cidadão. Os principais resultados obtidos enfatizam, de maneira geral, um baixo índice de divulgação das informações públicas, com menor média de divulgação para informações sobre responsabilidade social, ambiental e econômica, e maior média para as informações relacionadas aos dados gerais da instituição, desde sua estrutura administrativa até sua regulamentação. Também foi observado que nenhuma instituição pesquisada cumpre integralmente com as exigências da Lei de Acesso à Informação. Os resultados sobre a percepção do gestor demonstram uma tendência de divulgar as informações produzidas, mas fatores como a desorganização das informações nos portais, a falta de padronização na estrutura virtual e no tipo de linguagem utilizada, bem como a falta de mecanismos de participação e interação popular nos portais são determinantes no tocante aos problemas de acesso e de comunicação com o público em geral. Além disso, o pouco tempo de criação das instituições pesquisadas e do exercício do cargo de seus gestores também deve ser considerado como reflexo para os resultados encontrados. Dessa forma, a presente pesquisa realçou a importância do tema Transparência Pública e alcançou um resultado positivo para uma contribuição científica e social. / Considering the need of communication between public management and society and its citizens, in a way which is more effective and transparent, the aim of this research was to analyze the transparency of public information presented by the managers of the portals of southern Brazil’s Federal Institutes. It is a qualitative and quantitative research, applied as its purpose, and exploratory as its aim. In order to explain the issue from the theoretical frameworks published, it will be used as a procedure the bibliographic research and the further study field research in the six southern Brazil’s Federal Institutes. Therefore, the theoretical framework approaches aspects about public transparency, concepts of information and communication in the public sector, and it presents measurement indexes of public transparency. The data collection with the Institutes sought to measure – in the portals – the level of transparency of the information presented by the managers, applying a search tool which provided the transparency index of eleven categories of the researched items, besides verifying the presence of the required items by Access to Information Law. In the sequence, it sought to verify the Institutes managers’ perception of the aspects which composes the proposed theme, for the purpose of observing how the process of communication between public agencies and the citizen is happening. The main results obtained emphasize, in a general way, a low level of public information propagation, with a lower average of propagation to the information about social, environmental and economic responsibility, and a greater average to the information related to the institution’s general data – from its management structure to its ordinance. It was also observed that no institution which was researched fully comply with the demands of the Access of Information Law. The results about the manager perceptio demonstrate a tendency in publishing the produced information, however, elements such disorganization of information in the portals, lack of standardization of the virtual structure and type of language to use, and lack of procedures of popular participation and interaction in the portals are determiners to bring problems in the access and in the communication with the public. Besides, the short time of institutions’ creation and the short time of the managers assuming their functions must be considered as a reflex of the found results. Therewith, the present study highlighted the importance of Public Transparency theme and it reached a positive result to a scientific and social contribution.