Made available in DSpace on 2014-12-17T13:53:32Z (GMT). No. of bitstreams: 1 RayssaSS_DISSERT.pdf: 1313728 bytes, checksum: f0351a7b705acdbd847274c6a0286249 (MD5) Previous issue date: 2011-09-12 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / Burnout is a psychological syndrome triggered in response to continuous exposure to interpersonal stressors. It is considered a multifactorial construct, which is commonly characterized by three dimensions: emotional exhaustion, dehumanization, and lack of personal accomplishment.This study aimed to verify if the three characteristics of burnout (exhaustion, lack of dehumanization and personal accomplishment) are present in people working as guides Tourism in Natal - RN. It is a descriptive and quantitative study. 109 subjects were surveyed. Data collection was done through the use of questionnaires, the instrument used was the characterization of the Burnout Scale (ECB) created and validated in Brazil by Trocoli and Tamayo (2000). In order to analyze data we used descriptive statistics, analysis of core measures, exploratory and confirmatory factor analysis, reliability analysis, cluster analysis, multiple discriminant and Spearman correlation. Factor analysis identified four factors that explain 58.3% of the total variance. Those factors were named exhaustion, deception, avoidance, and dehumanization. The reliability of the instrument, as measured by Cronbach's Alpha was 0.918, which is considered excellent reliability. The 109 subjects were grouped into three cluster, which had the deception, avoidance, and dehumanization as discriminant. It is possible to conclude that the characteristics of burnout syndrome are present in the studied population where 19 people are on the high level of burnout, moderate in 32 and 56 in the light. The correlations between socio-demographic variables studied and the dimensions of burnout, were few and weak. The variable leave for health reasons in the study appeared to be related to feelings of exhaustion and avoidance behavior appeared related to younger individuals and who work only in the activity of Receptive Tourism Guide. Verification of the incidence of burnout in individuals surveyed suggest the need to adopt intervention strategies are individual, organizational and / or combined / Burnout ? uma s?ndrome psicol?gica desencadeada em resposta ? exposi??o a estressores interpessoais cont?nuos. ? considerado um construto multifatorial, que ? comumente caracterizado por tr?s dimens?es: a exaust?o emocional, a desumaniza??o e a falta de realiza??o pessoal. O presente estudo teve como objetivo verificar se as tr?s caracter?sticas da s?ndrome de Burnout (exaust?o, desumaniza??o e falta de realiza??o pessoal) est?o presentes nos profissionais que atuam como Guias de Turismo em Natal RN. Trata-se de um estudo descritivo e quantitativo. Foram pesquisados 109 sujeitos. A coleta de dados foi feita atrav?s do uso de question?rios, o instrumento utilizado foi a Escala de Caracteriza??o do Burnout (ECB) criada e validada no Brasil por Tamayo e Tr?coli (2000). Para a an?lise de dados, utilizou-se as estat?sticas descritivas, an?lises de medidas centrais, an?lise fatorial explorat?ria e confirmat?ria, an?lise de confiabilidade, an?lise de cluster, discriminante m?ltipla e correla??o de Spearman. A an?lise fatorial definiu quatro fatores que explicam 58,3% da vari?ncia total. Os fatores foram nomeados de exaust?o, decep??o, desumaniza??o e evita??o. A confiabilidade do instrumento, avaliada pelo Alfa de Cronbach foi de 0,918, considerada uma excelente confiabilidade. Os 109 sujeitos da pesquisa se agruparam em tr?s cluster, que tiveram como discriminantes a decep??o, a desumaniza??o e a evita??o. Portanto, ? poss?vel concluir que as caracter?sticas da S?ndrome de Burnout est?o presentes na popula??o pesquisada onde 19 sujeitos se encontram no n?vel alto de Burnout, 32 no moderado e 56 no leve. As correla??es encontradas entre as vari?veis s?cio-demogr?ficas pesquisadas e as dimens?es de Burnout, foram poucas e fracas. A vari?vel afastamento do trabalho por motivo de sa?de apareceu no estudo como estando relacionada ao sentimento de exaust?o e o comportamento de evita??o surgiu relacionado com indiv?duos mais jovens e que trabalham apenas na atividade de Guia de Turismo Receptivo. A verifica??o da incid?ncia de Burnout nos indiv?duos pesquisados sugere a necessidade de ado??o de estrat?gias de interven??o sejam individuais, organizacionais e/ou combinadas