Made available in DSpace on 2014-12-17T14:46:41Z (GMT). No. of bitstreams: 1 LuisAMF_DISSERT.pdf: 3232688 bytes, checksum: 66501bc783e1fa5a5ecaef1f71f40fb5 (MD5) Previous issue date: 2009-10-29 / Descriptive exploratory study, with quantitative approach, with data collected from April to May 2009, aiming to identify the types of occupational violence affecting professionals on the nursing and medical staff in an emergency hospital service in Natal/RN, over the last 12 months; to identify emergency sectors where occupational violence episodes took place; to characterize aggressors on each type of occupational violence; to know the procedures adopted after each violent act targeting nursing and medical staff professionals; and to know the consequences of violence suffered by the nursing and medical staff professionals. The sample consisted of 26 nurses, 95 nursing assistants/technicians and 124 physicians, for a total of 245 professionals. The results showed that 50.61% of the professionals were women, aged 41 to 45 (22.45%), with post-graduate studies (51.43%), married (60.82%); 21.22% had 16 to 20 years of experience in the profession and in emergency practice; working 40 weekly hours (86.12%); and working both the day shift and the night shift (70.21%); 27.35% consider violence to be a part of their profession and the patient s companions as an important risk factor (86.53%); couldn t inform whether there was a specific established procedure for reporting occupational violence (45.71%); 73.06% suffered occupational violence in the 12 months; 70.20% verbal assault, 24.08% moral harassment, 6.12% physical assault, and 3.67% sexual harassment; 66.67% of the patients took part in the physical assault; the companions, in verbal assault (58.14%); and the health staff in moral harassment (69.49%); facing episodes violence, 37.65% of the professionals reported the fact to their co-workers; 57.25% uffered from stress as a consequence; on 4.71% of the episodes the professionals had to be bsent from work, resulting in 75 days of occupational violence-related absence. We conclude here was a high rate of occupational violence in the researched population, with verbal ssault and moral harassment as the most frequent violence types. Because factors related to ccupational violence were very diverse, actions seeking to confront this problem shouldn t be limited to the work environment itself. Education ought to be one of the most effective ctions for avoiding or minimizing these events occurrence / Estudo explorat?rio descritivo, com abordagem quantitativa, desenvolvido entre abril e maio de 2009, com o objetivo de identificar os tipos de viol?ncia ocupacional, sofrida pelos profissionais da equipe de enfermagem e m?dica, nos ?ltimos 12 meses, em um servi?o de urg?ncia hospitalar, em Natal/RN; identificar os setores da urg?ncia onde ocorreram os epis?dios de viol?ncia ocupacional; caracterizar os agressores de cada tipo de viol?ncia ocupacional; conhecer os procedimentos adotados ap?s cada ato violento sofrido pelos profissionais da equipe de enfermagem e m?dica, e conhecer as consequ?ncias da viol?ncia sofrida pelos profissionais da equipe de enfermagem e m?dica. A amostra constou de 26 enfermeiros, 95 auxiliares/t?cnicos de enfermagem e 124 m?dicos, totalizando 245 profissionais. Os resultados mostraram que 50,61% dos profissionais eram mulheres, entre 41 e 45 anos (22,45%); com p?s-gradua??o(51,43%), casadas (60,82%); 21,22% tinham entre 16 e 20 anos tanto de experi?ncia na profiss?o como de experi?ncia na urg?ncia; carga hor?ria semanal de trabalho de 40 horas (86,12%); e trabalham tanto no turno diurno como no noturno (70,21%); 27,35% consideram que a viol?ncia faz parte da sua profiss?o e os acompanhantes como importante fator de risco (86,53%); n?o sabiam informar se no hospital havia um procedimento estabelecido, espec?fico, para o relato de viol?ncia ocupacional (45,71%); 73,06% sofreram viol?ncia ocupacional nos 12 meses; 70,20% agress?o verbal, 24,08% ass?dio moral, 6,12% agress?o f?sica, e 3,67% ass?dio sexual; 66,67% dos pacientes participaram da viol?ncia f?sica; os acompanhantes, do ass?dio verbal (58,14%); e a equipe de sa?de do ass?dio moral (69,49%); diante dos epis?dios de viol?ncia, 37,65% dos profissionais, contaram o fato para colegas de trabalho; 57,25% tiveram como consequ?ncia o estresse; em 4,71% dos epis?dios os profissionais precisaram ausentar-se do trabalho, resultando em 75 dias de absente?smo relacionado a viol?ncia ocupacional. Conclu?mos que houve um alto ?ndice de viol?ncia ocupcional na popula??o investigada, sendo a agress?o verbal e o ass?dio moral os tipos de viol?ncia mais frequentes. Os fatores relacionados ? viol?ncia ocupacional foram muito diversos e por esta raz?o, as a??es voltadas para o enfrentamento desse problema n?o devem estar limitadas apenas ao ambiente de trabalho. A educa??o dever? ser uma das a??es mais eficazes para evitar ou minimizar a ocorr?ncia desses eventos