A presente pesquisa tem como objetivo a reflexão sobre conceitos, relações e informações relevantes para a criação de uma ferramenta de auxílio um banco de dados dedicada à gestão de bens patrimoniais em rede. Para tanto, incorpora em seu escopo o cotidiano de trabalho no Centro de Gestão de Informação e Documentação do Acervo Artístico-Cultural dos Palácios do Governo do Estado de São Paulo. A proposta desse estudo é desenvolver um modelo de normatização no registro, tratamento e pesquisa em sistema de informação para a construção de ferramenta de auxílio na gestão de patrimônio artístico, cultural e histórico do Estado de São Paulo. A investigação situa-se em um campo interdisciplinar que envolve a Museologia, a História da Arte, a Ciência da Informação e a Administração. Como exercício prático, a pesquisa ora apresentada propõe um modelo de organização, fluxo e recuperação de dados que inclui: ficha de inventário; ficha de catalogação; fluxo de trabalho e instrumento de avaliação. / The present research aims at reflecting on concepts, relations and relevant information for creating an aiding tool - a database management system for patrimonial asset network. Therefore, in its scope it includes the daily work at the Information and Documentation Management Center of the Curatorship of the collections of the palaces of São Paulo State Government. The main purpose of this dissertation is to develop a regulatory model in registering, treating and researching an information system in order to build an aiding tool for managing the State of São Paulo artistic, cultural and historic heritage. Bearing this in mind, the course of this investigation is directed to interdisciplinary studies that encompass Museology, History of Arts, Information Sciences and Administration. As a practical exercise, the research shown here suggests a model of organization and recovery of data that includes: inventory card files, catalog card files, workflow, and evaluation tools.

A presente pesquisa tem como objetivo a reflexão sobre conceitos, relações e informações relevantes para a criação de uma ferramenta de auxílio um banco de dados dedicada à gestão de bens patrimoniais em rede. Para tanto, incorpora em seu escopo o cotidiano de trabalho no Centro de Gestão de Informação e Documentação do Acervo Artístico-Cultural dos Palácios do Governo do Estado de São Paulo. A proposta desse estudo é desenvolver um modelo de normatização no registro, tratamento e pesquisa em sistema de informação para a construção de ferramenta de auxílio na gestão de patrimônio artístico, cultural e histórico do Estado de São Paulo. A investigação situa-se em um campo interdisciplinar que envolve a Museologia, a História da Arte, a Ciência da Informação e a Administração. Como exercício prático, a pesquisa ora apresentada propõe um modelo de organização, fluxo e recuperação de dados que inclui: ficha de inventário; ficha de catalogação; fluxo de trabalho e instrumento de avaliação. / The present research aims at reflecting on concepts, relations and relevant information for creating an aiding tool - a database management system for patrimonial asset network. Therefore, in its scope it includes the daily work at the Information and Documentation Management Center of the Curatorship of the collections of the palaces of São Paulo State Government. The main purpose of this dissertation is to develop a regulatory model in registering, treating and researching an information system in order to build an aiding tool for managing the State of São Paulo artistic, cultural and historic heritage. Bearing this in mind, the course of this investigation is directed to interdisciplinary studies that encompass Museology, History of Arts, Information Sciences and Administration. As a practical exercise, the research shown here suggests a model of organization and recovery of data that includes: inventory card files, catalog card files, workflow, and evaluation tools.

Die Digitalisierung von kulturellen Gütern und der darausfolgende Online-Zugang zu ihnen hat dazu geführt, dass Gedächtnisinstitutionen wie Museen, Bibliotheken und Archive, neue Instrumente für Nutzer bereitstellen können mit denen das kulturelle Erbe erlebbar gemacht werden kann. Diese Dissertation beschreibt Interaktionen in kulturellen Informationssystemen und verbindet diese mit Zugangsmöglichkeiten zu digitalen Materialien. Basierend auf Fallstudien und dem Ansatz, Theorien aus empirischen Daten zu gewinnen (Grounded Theory), wurde ein theoretischer Rahmen entwickelt, mit dem man Interaktionen beschreiben und analysieren kann. Dieser Bewertungsrahmen für Interaktionen bietet einen ganzheitlichen Ansatz um Interaktionen und deren Zusammenspiel mit dem Informationszugang zu bestimmen. Dieser Zusammenhang hilft Gedächtnisinstitutionen zu verstehen, wie Entscheidungen im Design ihrer Informationsarchitektur den Umgang von Nutzern mit den präsentierten digitalen Artefakten beeinflussen. Der theoretische Rahmen wurde anschließend herangezogen um 72 kulturelle Informationssysteme in einer Inhaltsanalyse eingehender zu studieren. Die Systeme wurden nach ihren Charakteristika in verschiedenen Gruppen - Museen, Bibliotheken, Archive, Aggregatoren, Kollektionen und Gemeinschaften - eingeordnet, zwischen welchen Unterschiede und Gemeinsamkeiten aufgedeckt wurden, die es erlauben Zugang und Interaktionen in jedem einzelnen System besser zu verstehen. Weiterhin wurde der theoretische Rahmen für eine tiefergehende Bewertung eines Systems aus jeder Gruppe genutzt um Empfehlungen für ein effektives Systemdesign zu erarbeiten. Dabei wurde besonderes Augenmerk auf den Einfluss von Interaktionen auf die verschiedenen Zugangsformen gelegt, mit dem Ziel, zweckgerichtete Interaktionen in Systemen anzubieten. Die Dissertation leistet einen wichtigen Beitrag um nachhaltige Interaktionen in Informationssystemen des kulturellen Bereiches zu verstehen, zu bewerten und zu implementieren. / Through digitization of cultural heritage and online access to it, memory institutions such as museums, libraries and archives can provide new instruments for engaging users with cultural heritage. The thesis describes interactions in cultural heritage information systems and links them to access points of the digital material. Based on use cases and a grounded theory approach for data analysis, a framework for interactions was developed. This framework offers a holistic approach to understand interactions and their interplay with information access. The interrelatedness allows stakeholders in cultural heritage institutions to understand that each decision in the information design influences how users access and interact with digital material. The framework was then used in a content analysis of 72 cultural heritage systems that were clustered according to their characteristics. The outcomes reveal shortcomings and pinned down peculiarities between the groups Museums, Libraries, Archives, Aggregators, Collections and Communities. In a next step, the framework was applied as a tool for evaluation to help shape effective system design that guides the implementation of purposeful interactions. For that, one system per cultural heritage group was chosen as a use case for the evaluation. The results are recommendations for a more effective system design that acknowledges the impact of interactions on the access modes. This dissertation promotes a new perspective on interactions and derives strategies for effective system design.