Submitted by M?rden L?les (marden.inacio@ufvjm.edu.br) on 2016-07-07T23:19:29Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) joanito_niquini_rosa_junior.pdf: 5758123 bytes, checksum: f189333dca37be66ce0f8600cad9a96f (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-07-11T19:27:55Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) joanito_niquini_rosa_junior.pdf: 5758123 bytes, checksum: f189333dca37be66ce0f8600cad9a96f (MD5) / Made available in DSpace on 2016-07-11T19:27:55Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) joanito_niquini_rosa_junior.pdf: 5758123 bytes, checksum: f189333dca37be66ce0f8600cad9a96f (MD5) Previous issue date: 2015 / RESUMO A busca pela melhoria da qualidade dos servi?os constitui grande desafio para os gestores da ?rea de sa?de, neste sentido, as metodologias utilizadas devem assegurar a qualidade dos servi?os, conjugando a satisfa??o do cliente com a otimiza??o dos recursos. Os Procedimentos Operacionais Padr?es (POPs) s?o instrumentos que expressam o planejamento do trabalho que deve ser executado para o alcance de uma assist?ncia padronizada. ? a descri??o detalhada de todas as opera??es necess?rias ? realiza??o de uma atividade e estabelece um roteiro padronizado para a execu??o da atividade em si mesma. O objetivo do estudo foi verificar a adequa??o do conte?do dos vinte e nove (29) POPs, confeccionados pelo setor de fisioterapia de um hospital do Vale do Jequitinhonha, Minas Gerais, referente ?s t?cnicas de fisioterapia respirat?ria no ?mbito hospitalar. A primeira etapa foi ? sele??o de nove ju?zes atrav?s de crit?rios espec?ficos que revelam dom?nio da ?rea e natureza do estudo. A segunda etapa foi avalia??o do conte?do dos POPs pelos ju?zes atrav?s de um question?rio adaptado com os crit?rios sugeridos por Pasquali, de abrang?ncia, clareza, coer?ncia, criticidade dos itens, objetividade, reda??o cient?fica, relev?ncia, sequ?ncia e unicidade. Para avalia??o dos itens, as respostas seguiram a escala tipo Likert, com quatro n?veis de suporte e, a partir disto, foi realizada a an?lise de concord?ncia atrav?s da m?dia ponderada. Os itens que obtiveram percentuais abaixo de 80% foram reformulados, com base nas sugest?es dos ju?zes, e confrontados com a literatura, com evid?ncias cl?nicas de pesquisas. Atrav?s do processo de valida??o, v?rias quest?es foram reformuladas, novas a??es foram inclu?das de modo a tornar os protocolos mais abrangentes, alguns equipamentos de prote??o individual foram acrescentados e v?rias particularidades foram adicionadas de acordo com a pr?tica assistencial de cada juiz. / Disserta??o (Mestrado) ? Programa de P?s-gradua??o em Ensino em Sa?de, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2015. / ABSTRACT The quest for improving the quality of services is a great challenge for managers of health care, in this sense, the methods used by them must ensure the quality of services, combining customer satisfaction with the optimization of resources. The Standard Operating Procedures (POPs) are instruments that express the planning of the work that must be performed to achieve a standardized service. It is a detailed description of all operations required to carry out an activity and it establishes a standardized road map for the implementation of the activity itself. The aim of the study is to verify the adequacy of the content of the twenty nine (29) POPs, made by the physiotherapy department of a hospital in Jequitinhonha Valley, Minas Gerais, referring to the respiratory therapy techniques in hospitals. The first step was a selection, through specific criteria, of nine judges that reveal domain of the area and nature of the study. The second step was to assess the content of POPs by the judges through a questionnaire adapted to the criteria suggested by Pasquali, which encompasses: comprehensiveness, clarity, consistency, critical items, objectivity, scientific writing, relevance, sequence and uniqueness. For the analysis of items of POPs by the evaluators, responses followed the Likert scale type, with four levels of support and, from this, the correlation analysis was performed using the weighted average. Items that obtained percentage below 80% have been restated based on the suggestions of the judges, and faced with the literature with clinical evidence of research. Through the validation process, several issues were recast, new shares were included in order to make the most comprehensive protocols, some personal protective equipment have been added and several