The focus of this case lies in the post-merger integration issues that Lenovo had to master in order to extract full value as well as synergies from its acquisition. The time span analyzed is from the merger until approximately one year after. The case describes the "Best of Both Worlds" integration approach adopted by Lenovo and the top management team's attempts to set aside egos and learn from each other, as well as to make decisions that are in the best interest of the new company, e.g., the decision to move the corporate headquarters to the US and to use English as the working language. The case illustrates the significant cultural differences separating the two companies and draws attention to the first major difficulties starting only eight month after the merger when the new CEO, Steve Ward, was replaced by Bill Amelio, an ex-Dell executive. This raised questions as to whether Lenovo was able to build a diverse top management team that could successfully run a global business. / Series: WU Case Series

Sandvik har idag inget standardiserat utseende för applikationer på webben. Mycket av utseendet är idag hårdkodat och detta skapar problem när nya kunder vill ha applikationen. Detta examensarbete går ut på att göra en applikation mer dynamiskt så att det går att styra så mycket som möjligt från ett stylesheet. Plattformen är IBM Lotus Domino och utvecklingen sker i Domino Designer. Uppsatsen behandlar vad utvecklarna ser som förutsättningar och begränsningar med Domino Designer som webbutvecklingsverktyg och vilka delar av applikationen som ska standardiseras enligt kunderna. Av arbetet framgår även det att Domino Designer har bra stöd för utveckling av webbapplikationer.

Umstellung des PS/2-Pools Ausserbetriebnahme der IBM 4381 Neues vom Campus-Netz Sicherheit in Unix-Systemen - Teil 2 Unix-Stammtisch Kurstermine Semesterpause

Service-Angebot Neues aus dem PS/2-ABZ Sicherheit in Unix-Systemen IBM 4381 DOS-Rechner am Netz Kostenfreie Software fuer die Lehre Software-Information

Das URZ stellt sich vor Die Technik des URZ Netzbetrieb Stand Rechnernetzausbau Ansprechpartner

IBM Watson is on the verge of becoming a milestone in computer science as it is using a new technology that relies on cognitive systems. IBM Watson is able to understand questions in natural language and give proper answers. The use of cognitive computing in parallel programming is an open research issue. Therefore, the objective of this project is to investigate how IBM Watson can help in parallel programming by using the Dialog Service. In order to answer our research question an application has been built based on the IBM Watson Dialog Service and a survey has been carried out. The results of our research demonstrate that the developed application offers valuable answers to the questions asked by a programmer and the survey reveals that students would be interested in using it.

Large software organizations handle many customer support issues every day in the form of bug reports, feature requests, and general misunderstandings as submitted by customers. Strategies to gather, analyze, and negotiate requirements are comple- mented by efforts to manage customer input after products have been deployed. For the latter, support tickets are key in allowing customers to submit their issues, bug re- ports, and feature requests. Whenever insufficient attention is given to support issues, there is a chance customers will escalate their issues, and escalation to management is time-consuming and expensive, especially for large organizations managing hundreds of customers and thousands of support tickets. This thesis provides a step towards simplifying the job for support analysts and managers, particularly in predicting the risk of escalating support tickets. In a field study at our large industrial partner, IBM, a design science methodology was employed to characterize the support process and data available to IBM analysts in managing escalations. Through iterative cycles of design and evaluation, support analysts’ expert knowledge about their customers was translated into features of a support ticket model to be implemented into a Ma- chine Learning model to predict support ticket escalations. The Machine Learning model was trained and evaluated on over 2.5 million support tickets and 10,000 escalations, obtaining a recall of 79.9% and an 80.8% reduction in the workload for support analysts looking to identify support tickets at risk of escalation. Further on- site evaluations were conducted through a tool developed to implement the Machine Learning techniques in industry, deployed during weekly support-ticket-management meetings. The features developed in the Support Ticket Model are designed to serve as a starting place for organizations interested in implementing the model to predict support ticket escalations, and for future researchers to build on to advance research in Escalation Prediction. / Graduate

Flowly is a tool for iBPMS packages, as are these intelligent suites for process management nicknamed by Gartner. These are technologies that make it possible to create and execute processes. Development of processes for these platforms goes through standard IT delivery cycle even for trivial and routine processes. Goal of this thesis is to create a tool for creating runnable business processes based on IBM Business Process Manager platform. The tool will allow creation of executable processes without programming or deep technical knowledge. Processes are created using a wizard like configurator in which processes can be drawn, users have ability to add data to the process, notifications, define SLAs and use other features. Tool created within this thesis is a workflow tool, which is a subset of iBPMS suites. The goal of this thesis is achieved by defining general functionalities of workflow tools which lay down basis of functionalities Flowly should contain. Following chapters describe in detail the creation of the tool, from initial analysis and design to technical details of implementation and user documentation. Benefits of the tool lie in simplicity of creating processes in iBPMS suites, increased agility of the company, when the creation and deployment of new process is shifted into the order of days and in massive reduction of cost of routine processes and agendas due to reduced IT involvement.

The aim of this thesis is to implement Business Intelligence solution in the investment banking sector. The first part of this thesis is focused on general use of Business Intelligence in the banking sector and future developments in this area. Further it defines the objectives and reasons for the implementation of BI in the areas of investment banking. This part also explains basic terms used in investment banking which occur in the thesis and introduces a project in which the Business Intelligence is implemented. The second part focuses on determination of requirements and their analysis from which the data warehouse design is derived. Another part deals with the implementation of the designed data warehouse and ETL packages for loading the data. Further the tool in which the reports are created is described by exemplary implementation of the reports. In the last part of this thesis the implemented BI solution is evaluated by the users.

Communication network technologies have been evolving exponentially in the late decades. These innovations increase the network capabilities and open new horizons to creating novel and original services. The heterogeneity in equipment qualifications increases the level of complexity in the technological advancement. In such environment, service management has become an everyday challenge to service providers. Important efforts have been deployed to innovate in the exploitation of intelligent devices in the home and other private locations. In this Thesis, we propose a framework for self-configuration of devices within Hone Area Networks. We propose a device self-configuration architecture based on IBM Monitor-Analyze-Plan-Execute using Knowledge autonomic control loop. To prove the validity of our system architecture and support its applicability, we developed a prototype system that gives a general control loop implementation for device self-configuration using the CPE WAN Management Protocol. A video streaming scenario is implemented and used to evaluate validity our framework.