The aim of this thesis is to create a proposal for the modernization of secondary school computer network and its security to function as stable as possible and reliable, but not to restrict its users more than necessary. Part of the work focused on upgrading existing network will be based on the applicable standards of cabling systems, security design itself will be solved by the project from the perspective of project management, including assessing the risk of liability and the draft guidelines.

Made available in DSpace on 2016-12-01T19:11:32Z (GMT). No. of bitstreams: 1 115825.pdf: 377095 bytes, checksum: 3f6965e330641919a238073a8190da6c (MD5) Previous issue date: 2013-12-16 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / More than ever organizations are linking themselves in networks, and governments, aware of what can be gained with those connections, are developing incentives to foster its development. In Florianópolis, the promulgation of the Law of Innovation defined incentives to the formation of organizational networks, called Arranjos Promotores de Inovação (API). With that, the city s first API, the API.nano, started to be developed by CERTI, which invited LabGes/ESAG/UDESC to define the API s management and governance system, containing the system s business process mapping. In this context, this thesis details the development of a stakeholders requirement engineering of ICT systems capable of supporting the collaborative activities of the API.nano s organizations based in the process mapping developed. Supported by the literature about clusters of innovation, computer-supported cooperative work and requirement engineering, the research is divided in two phases. The first one constituted in the coding of the activities of the process mapping, which allowed their classification in 11 collaborative characteristics. Afterwards, a interpretative requirement analysis of the relationships exposed by the coding ensued. As a result, 30 stakeholders requirements were elicited. These requirements can the base for the definition of a ICT systems ecology capable of satisfying the collaborative work support technological needs of the API. / Cada vez mais organizações vem se ligando em redes, e os governantes, cientes dos ganhos obtidos com estas ligações, criam incentivos para fomentar seu desenvolvimento. Em Florianópolis, a promulgação da Lei da Inovação criou incentivos para a formação de redes organizacionais chamadas pela lei de Arranjos Promotores de Inovação (API). Com isso, o primeiro API da cidade, o API.nano, começou a ser desenvolvido pela Fundação CERTI, que convidou o LabGes/ESAG/UDESC a definir o sistema de gestão e governança do API, contendo um mapeamento de processos de negócio do sistema. Neste contexto, esta dissertação detalha o desenvolvimento de uma engenharia de requisitos de stakeholder de sistemas de TIC capazes de auxiliar as atividades colaborativas das organizações do API.nano com base no mapeamento de processos desenvolvido. Fundamentada pela literatura sobre clusters de inovação, sistemas de TIC no trabalho colaborativo e engenharia de requisitos, a pesquisa se dividiu em duas etapas. A primeira consistiu numa codificação das atividades do mapeamento de processos, que permitiu a classificação das atividades em 11 características colaborativas. Em seguida, uma análise de requisitos interpretativa foi realizada nas relações expostas pela codificação. Como resultado, 30 requisitos de stakeholders foram propostos. Estes requisitos podem servir de base para a definição de uma ecologia de sistemas de TIC capaz de satisfazer as necessidades tecnológicas de suporte do trabalho colaborativo do API.

This study investigated the management of information and communication technologies (ICTs) at academic libraries in selected public universities in Ghana. The purpose for this study was to investigate the managerial processes and challenges in terms of conceptualization, policies, planning, implementation and strategies involved in ICTs adoption in order to formulate strategies for their management in Ghanaian academic libraries. Specifically, the objectives of the study were to review and explore the status and level of ICT diffusion in Ghanaian university; audit the procedures, processes and factors that influence ICT adoption and implementation in Ghanaian university libraries; establish the institutional policies, strategies and human resource that is in place and available for the adoption; determine the factors that hinder the adoption and management of ICTs in Ghanaian university libraries; and design a framework for effective and efficient management of ICTs in Ghanaian public university libraries. The study adopted mixed-method research design approach combining both quantitative and qualitative approaches through the pragmatic worldview to achieve the main purpose of the study. Adopting a survey study design, data was collected from five selected Ghanaian public universities by interviewing the five university librarians/directors, using questionnaires on 313 library staff and making observations within the five libraries. The findings of the study established that the managerial tools/instruments required for effective ICTs management in Ghanaian university libraries include the availability of library ICT policies, a library ICT strategic plan, library ICT installation and maintenance manuals, library ICT integration plans, and standard operations manuals. In addition, adequate funds, skilled manpower, adequate and standard ICT infrastructures among others. However, the study also revealed that there are absence of library ICT policies, lack of processes and procedure guidelines, inadequate funds, lack of management support, inadequate ICT skills among libraries and staff ICT training policies in the academic libraries in Ghana. The study recommends the formulation of ICT policies and strategic plans purposely for the comprehensive management of library ICT systems. Furthermore, the university top management should support their libraries by providing the required resources and motivation for the library managers including the development of stakeholder partnership and collaboration. To galvanise these recommendations, the study proposes a framework for the ICTs adoption and management in Ghanaian university libraries. / Information Science / D. Litt. et Phil. (Information Science)