Every local government make all-out efforts to hold different kinds of art festivals in order to present their local cultural characteristics every year, such as Kaohsiung Zuoying Quarter Million Art Festival and Pingtung Back Tuna Art Festival. However, the impact of suspension of Yilan International Children's Folklore and Folkgame Art Festival is obvious. Based on my observation of field studies, the intense contrast between blossom of Kaohsiung Zuoying 2008 Quarter Million Art Festival and downfall of Pingtung Back Tuna Art Festival comes from whether the art festival is unique or not. Copy is the main reason for failure of art festivals. In the past, few studies focus on applying internet marketing strategy to promote every local government art festivals and studying its application and effects. That is why the purpose of this study is based on the case of Kaohsiung Dashu Township Lai Fung Art Festival in order to gather internet marketing strategy, the relative information on marketing tools and opinion of participants from in-depth interviews and analysis of documents. Therefore, after collecting results of interviews and comparing them with other relative studies and my observation, this study reveals the internet marketing strategy for Kaohsiung Dashu Township Lai Fung Art Festival. The main focuses of this studies are as follow, (a) finding the track of internet marketing strategy (b) local government marketing strategy and its relationship with internet marketing tools (c) how local government use its internet to set up effective marketing strategy (d) the impact internet marketing tools bring to Kaohsiung Dashu Township Lai Fung Art Festival (e) according to results of interviews and the needs of interviewees to set up websites, blogs shopping platforms and nature ranking of keywords search in order to assist Kaohsiung Dashu Township Lai Fung Art Festival promotion, advance development of local economy, improve the marketing channels of local agriculture products and farmers¡¦ life.

<p>The purpose of this dissertation is to present how online marketing tools influence customer relationship management (CRM) in a Business to Business (B to B) company. After reviewing the relevant theories, a frame of reference for client relations through the internet is selected from the research of Bauer</p><p><em>et al (2002). Six key characteristics of internet were discussed in order to reveal their impact on CRM. Meanwhile, three variables, which are commitment, satisfaction, and trust, are explored to measure the concept CRM. Both qualitative and quantitative research are used in this study, through analyzing the company’s internal documents, the authors come to a conclusion that the internet tool could improve customer satisfaction, commitment and trust, so as to improve customer relationship. <strong><p>Key words:</p><p>Internet marketing Tools, Customer Relationship Management, Commitment, Satisfaction, Trust, Webinar, Multiple method</p></strong></em></p>

The purpose of this dissertation is to present how online marketing tools influence customer relationship management (CRM) in a Business to Business (B to B) company. After reviewing the relevant theories, a frame of reference for client relations through the internet is selected from the research of Bauer et al (2002). Six key characteristics of internet were discussed in order to reveal their impact on CRM. Meanwhile, three variables, which are commitment, satisfaction, and trust, are explored to measure the concept CRM. Both qualitative and quantitative research are used in this study, through analyzing the company’s internal documents, the authors come to a conclusion that the internet tool could improve customer satisfaction, commitment and trust, so as to improve customer relationship. Key words: Internet marketing Tools, Customer Relationship Management, Commitment, Satisfaction, Trust, Webinar, Multiple method

Bakalauro baigiamajame darbe nagrinėjamos įmonės „Stoke Travel” interentinio marketingo priemonės. Pagrindinis tyrimo tikslas, aptarus internetinio marketingo priemones teoriniu požiūriu ir atlikus anketinę apklausą, bei interviu, ištirti kaip respondentai vertina įmones naudojamas internetinio marketingo priemones, bei pasiūlyti įmonei tinkamiausias interentinio marketingo priemones. / In this Bachelor’s Degree Work companies “Stoke Travel” Internet marketing tools are analyzing. The main objective is after researching theoretical background of the subject to conduct a survey and interview to find out companies internet marketing tools dimension, their clients internet use peculiarity and clients evaluation to the companies used internet marketing tools.

В связи с экономическим спадом в мировой экономике и сложившейся ситуацией увеличивается сегмент Интернет-торговли. В настоящее время Интернет стал основным информационным и коммуникационным ресурсом, который также дает возможность совершать покупки. Именно поэтому организаторы выставок должны уделять особое внимание данному типу маркетинга. Существуют разные инструменты интернет-маркетинга, а в данной работе мы остановились на более подробном изучении инструментов контент-маркетинга (корпоративные сайты и аккаунты выставок в социальных сетях). Целью исследования является сравнительный анализ опыта продвижения международных европейских и российских В2В выставок в интернет-среде и оценка эффективности данных инструментов продвижения. Основываясь на результатах сравнительного анализа продвижения международных европейских и российских В2В выставок, мы составили рекомендации по использованию сайтов и аккаунтов международных B2B выставок, проходящих в выставочном центре ЭКСПО, как инструментов интернет-продвижения. Данные рекомендации могут быть адаптированы и к другим международным российским выставкам, которые используют сайты и аккаунты как инструменты интернет-продвижения, и ставят перед собой цель при выходе на европейский рынок привлечь большое число зарубежных посетителей и участников. / The Internet trade segment is increasing due to the economic downturn in world economy and current situation. Currently, the Internet has become the main information and communication resource, which allows customers to make purchases. That is why exhibition organizers should pay attention to this type of marketing. There are various Internet marketing tools, and in this article, we have focused on more detailed study of content marketing tools (websites and exhibition accounts in social networks). The purpose of the study is to compare the experience of promoting international European and Russian B2B exhibitions in the Internet environment and to evaluate the effectiveness of these promotion tools. Based on the results of the comparative analysis of the promotion of international European and Russian B2B exhibitions, we made recommendations for using the websites and accounts of international B2B exhibitions held at the EXPO exhibition center as tools for Internet promotion. These recommendations can be adapted to other international Russian exhibitions that use sites and accounts as tools for Internet promotion, and aim to attract a large number of foreign visitors and participants when entering the European market.

С каждым годом список используемых инструментов для онлайн продвижения только расширяется, а тенденции современного рынка заставляют их постоянно эволюционировать и меняться. Более того, конкуренция на рынке вынуждают компании находить новые каналы для продвижения своих товаров или услуг. В работе изучаются особенности выбора инструментов интернет-маркетинга, в зависимости от управленческих целей, которые преследует компания. Дополнительно предложены критерии для оценки эффективности используемых инструментов. В работе изучен опыт иностранных компаний, работающих на рынке товаров для дома, проведен контент-анализ сайта компаний и страниц в социальных сетях для определения наиболее удачного сценария по продвижению в интернете. Для изучения коммуникативной эффективности по применению инструментов интернет-маркетинга, применен метод глубинных интервью аудитории, самостоятельно принимающей решение о покупке товаров для дома. На основе полученных данных проведена оценка эффективности использования инструментов интернет-маркетинга на рынке В2С и предложен комплекс наиболее эффективных инструментов интернет-маркетинга для компании, работающей на рынке продукции товаров для дома. / Nowadays the list of tools used for online promotion is only expanding, and the trends of the modern market make them constantly evolve and change. Moreover, competition in the market forces companies to find brand new channels to promote products or services. The paper studies the features of the choice of Internet marketing tools, depending on the management goals pursued by the company. Additionally, criteria are proposed for evaluating the effectiveness of the tools used. The work studied the experience of foreign companies in the home goods market, conducted a content analysis of the company's website and pages on social networks to determine the most successful scenario for promoting on the Internet. To study the communicative effectiveness of the use of Internet marketing tools, the method of in-depth interviews with an audience that independently decides to purchase goods for the home was applied. Based on the data obtained, the effectiveness of using Internet marketing tools in the B2C market was assessed and a set of the most effective Internet marketing tools for a company operating in the home goods market was proposed.