Made available in DSpace on 2016-04-29T14:23:20Z (GMT). No. of bitstreams: 1 Hebert Bratefixe Alquimim.pdf: 2664407 bytes, checksum: 77eb81380d89e7688a502253778a5265 (MD5) Previous issue date: 2013-06-19 / Within the advent of Internet and its popularization, several Software that allow the creation of electronic questionnaire for a focus on evaluation of educational process in learning, appear as an alternative to the teacher, even if the course is taught in presence meeting, allowing a differentiated evaluation. This research has as aim to describe a methodology for evaluating electronic questionnaire son the Web, using as basis the standard ISO /IEC 9126, which specifies the quality of Software products and the standard ISO /IEC 14598 which describes the evaluation process of the Software product. To perform the evaluation, Webapps were identified for building electronic questionnaires that comply with the criteria established and at the end, the evaluation will have their data analyzed and compared according to the quality of Software / Com o advento e a popularização da Internet, diversos Softwares que permitem a criação de questionários eletrônicos como foco na avaliação de ensino aparecem como uma alternativa para o docente, mesmo que a disciplina lecionada seja presencial, permitindo assim uma forma diferenciada de avaliação. Este trabalho tem por objetivo descrever uma proposta de critério para avaliação de questionários eletrônicos na Web, utilizando como base a norma ABNT NBR ISO/IEC 9126, que especifica as qualidades de produtos de Software e, a norma ABNT NBR ISO/IEC 14598 que descreve o processo de avaliação de produto de Software. Para a realização da avaliação foram identificados Webapps para construção de questionários eletrônicos que estejam de acordo com o critério estabelecido e ao final, terão seus dados analisados e comparados de acordo com as características de qualidade de Software

Similar to the manufacturing sector, process improvement gains much attention in health care sector. Measuring process quality is one of the most important components of process improvement and numerous healthcare quality indicator models are developed to achieve this aim. Existing quality models focus on some specific diseases, clinics or clinical areas. Although they contain structure, process, or output type measures, there is no model which measures the quality of health care processes comprehensively. As a result, hospitals cannot compare quality of processes internally and externally. To bring a solution to the above problems, we developed Health Care Process Quality Measurement Model (HPQMM), and it is applied in three public hospital&rsquo / s laboratory and assessment processes. We observed that, the developed model determines weak and strong aspects of the processes, gives a detailed picture for the process quality, extends the quality aspects of existing models, and provides quantifiable information to hospitals to compare their processes with multiple organizations.