Este trabajo de investigación propone diseñar un proceso para la recuperación de separador de cartón prensado utilizado en el paletizado de botellas, a fin de reducir los costos logísticos de la empresa, materia de estudio. El gasto actual, debido a la reposición del material, re selección y fletes; es mayor a los $500 K USD (3.96% de la facturación total anual del 2018). Por ello, se detectó la necesidad de contar con un proceso estructurado que minimice los gastos generados. Haciendo uso herramientas tales como el SIPOC, AMEF, realización de comité con los actores involucrados, diagrama de Ishikawa y análisis de los 5 por qué, se identificaron las causas raíces del proceso actual, las que han sido atacadas en la propuesta para la recuperación del separador de cartón prensado. Se ha sugerido elaborar un procedimiento de plan de compras, uso de poka yoke con defectos críticos para la re selección del separador de cartón prensado. Asimismo, se ha recomendado que, al ser un proceso soportado por actividades manuales, sería conveniente incluir un plan de incentivos que ayude a mantener el interés en lograr los objetivos del proceso y someter las actividades que requieren control a un estudio de métodos y tiempos, a fin de incrementar la productividad. Al implementar esta propuesta se espera aumentar el porcentaje de recuperación en 15% (aproximado) con respecto al año anterior (2018) generando ahorros por encima de los 100K USD. / This research paper proposes to design the process for the recovery of pressed cardboard separator used in the palletizing of bottles, in order to reduce the logistic costs of the company, subject of study. The current expense due to the replacement of material, re-selection and freight is greater than $ 500K USD (3.96% of the total annual turnover of 2018). Therefore, the need for a structured process that minimizes the expenses generated was detected. By using tools such as SIPOC, AMEF, carrying out a committee with the actors involved, Ishikawa diagram and analysis of the 5 whys, the root causes of the current process were identified, which have been attacked in the proposal for the recovery of the pressed cardboard separator. It has been suggested to develop a purchasing plan procedure, to use poka yoke with critical defects for the re-selection of the pressed cardboard separator. It has also been recommended that, since it is a process supported by manual activities, it would be convenient to include an incentive plan that helps to maintain interest of the people involve in these activities in achieving the objectives of the process and submit the activities that require control to a study of methods and times, in order to increase productivity. By implementing this proposal, it is expected to increase the recovery percentage by 15% (approximated) compared to the previous year (2018) generating savings above USD 100K. / Trabajo de investigación

The thesis is concerned with logistic processes optimization in automotive industry companies that assemble car components. In the theoretical part of the thesis, areas and a structure of industrial logistics are defined and frequently used terms are explained. Then, theoretical approaches and practical applications used in the practical part are described. In the practical part, two particular companies are presented. The aim of the thesis is to optimize a tool that is used in the first organization during the process of logistic preparation of manufacturing. Secondly, the aim of the thesis is to analyse the process of material picking and handling before the supply of assembly line that is performed in the second organization and to suggest a solution that would eliminate non-value added activities. In the end, benefits of the thesis for both the organizations and the author are summarized.