Though constructed less than 60 years ago, the Berrals building, situated in the Tshwane Inner City has been identified as a place of historical and national significance. Its importance can be attributed to the designer, Wynand Smit of the architectural firm Smit and Viljoen, who contributed to the establishment of Pretoria Regionalism in the Transvaal (Gerneke 1998:216) and the fact that the building is one of only a few remaining examples of the Brazilian influence on Pretoria Regionalism during the 1950’s. At this point in time the structure is in dire need of an intervention due to its deteriorating state. The strong modern heritage of the building required recognition in the proposed intervention and a study of modern principles and its regional mutations became paramount in determining a suitable design intervention. The study functions as a tool to determine which components of the building, as a modern icon, requires preserving, as well as what the design approach will need to consider in terms of interacting with the modern structure when a suitable new program is inserted into the building. Copyright 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Bezuidenhout, L 2008, Urban [i]scape : information centre, MInt(Prof) dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-11262008-222534 / > C137/eo / Dissertation (MInt(Prof))--University of Pretoria, 2009. / Architecture / unrestricted

Magister Artium - MA / This paper seeks to explore a number of issues in relation to tourism, particularly cultural tours, in Cape Town from the apartheid era to the new political dispensation in South Africa. Cultural tourism is not merely about commerial activities. It is an ideological framing of history of people, nature, and culture, a framing that has power to reshape culture and nature for its own needs. In the South African context, this can be seen from the early decades of the twentieth century, but for the purposes of this study it will focus from the 1950s onwards to the present political period. The dominant ideology and political conditions at a given time shape cultural tourism. / South Africa

The visitor information centre (VIC) play a valuable role in the distribution of tourism-related information in most areas in South Africa that are frequented by tourists. They also provide a contact point for human interaction where trust can be built between the VIC staff and visitor, thereby making the destination a more worthwhile and valued experience. The main role of the VIC is to provide information in the form of knowledge also referred to as value-added information. Today, the VIC, as intermediary, could be left behind as the Internet (of which social media is part) has become a powerful source of information for tourists and marketing tool for hotels and tourist attractions without them having to spend millions of Rands on alternative marketing strategies. This study sought to establish whether VICs still have a role to play in the South African tourist industry with the increasing presence of social media. A mixed method research methodology was applied, combining both qualitative and quantitative techniques. In-depth interviews were conducted with the staff and managers of selected visitor information centres in Cape Town and Johannesburg, respectively. The interviews were transcribed and the findings are presented in Chapter 5. Questionnaires was distributed, online, to a sample of 200 visitors, using Qualtrics. Overall, the aim of the study is to furnish information about the value of VICs in the tourism industry, including the role played by demographics in respect of social media usage, in order to help improve the functioning of VICs as a knowledge base that adds value to the process of making South Africa one of the top 20 tourism destinations, globally, by 2020. / Dissertation (MCom)--University of Pretoria, 2016. / Tourism Management / MCom / Unrestricted

Tyrimo problema: kaip įvertinti marketingo taikymo galimybes turizmo informacijos centruose. Tyrimo metodai: mokslinės literatūros analizė naudojama ir anketinė apklausa. Tyrimo tikslas – išanalizuoti marketingo taikymo ypatumus turizmo informacijos centruose. Tyrimo uždaviniai: 1. Nustatyti marketingo suvokimą bei taikymo galimybes turizmo informacijos centre remiantis: • vadovų įvertinimais; • darbuotojų, dirbančių pagal darbo sutartį, įvertinimais; • respondentų, savo pareigas turizmo informacijos centre nurodžiusių kaip „kita“ vertinimu. 2. Nustatyti marketingo principų bei reikšmės skirtingose įstaigos valdymo funkcijose galimybes remiantis: • vadovų įvertinimais; • darbuotojų, dirbančių pagal darbo sutartį, įvertinimais; • respondentų, savo pareigas turizmo informacijos centre nurodžiusių kaip „kita“ vertinimu. 3. Nustatyti marketingo taikymo svarbą planuojant, kuriant kokybišką paslaugą, analizuojant vaidmenį skirtingose turizmo informacijos centro paskirtyse, remiantis: • vadovų įvertinimais; �� darbuotojų, dirbančių pagal darbo sutartį, įvertinimais; • respondentų, savo pareigas turizmo informacijos centre nurodžiusių kaip „kita“ vertinimu. 4. Nustatyti kaip skiriamos lėšos įgyvendinant marketingą, kaip ir kas įgyvendina marketingą turizmo informacijos centre, ar siekia tobulėti remiantis: • vadovų įvertinimais; • darbuotojų, dirbančių pagal darbo sutartį, įvertinimais; • respondentų, savo pareigas turizmo informacijos centre nurodžiusių kaip „kita“ vertinimu. / Scientific problem: how to estimate the application of marketing possibilities in tourism information centres. Research methods: analysis of scientific literature and inquiry. Aim of research – analyse the peculiarities of application of marketing in tourism information centres. Goals of research: 1. To define the conception of marketing and its possibilities of application in tourism information centres while sustaining: • estimations of the chiefs; • estimations of the workers; • estimations other respondents of tourism information centres‘ staff. 2. To define the possibilities of marketing guidelines and import in different managing function of the institution while sustaining: • estimations of the chiefs; • estimations of the workers; • estimations other respondents of tourism information centres‘ staff. 3. To define the importance of application of marketing while planning, producing product of high quality, analysing the role in different tourism information missions while sustaining: • estimations of the chiefs; • estimations of the workers; • estimations other respondents of tourism information centres‘ staff. 4. To define how the allocation is used while implementing marketing, who and how implements the marketing in tourism information centres, whether seeks for improvement while sustaining: • estimations of the chiefs; • estimations of the workers; • estimations other respondents of tourism information centres‘ staff.

This diploma thesis evaluates the potential of the tourist information centre USE-IT Prague and its possibilities in the tourist destination Prague. The aim is to determine, whether the services the information centre currently offers are attractive enough for the visitors and whether it is possible for the information centre to make a profit in order to cover its operating costs. The introductory chapters are devoted to definition of basic terms relating to tourism and its participants, tourist information centre, non-profit organization and tools used to evaluate potential of certain business - lean canvas and SWOT analyses. The second theoretical part pays attention to the USE-IT organization on the European level as well as Czech level. The Prague branch is described into more detail. The practical part evaluates the possibilities the information centre have. The evaluation is based on two surveys among visitors if the USE-IT information centre and other European USE-IT information centres. The evaluation contents lean canvas and SWOT analyses. The last chapter propose the particular services, which USE-IT information centre could offer its visitors in order to increase the attractiveness of the whole place.

The Master's Thesis focuses on the ways of tourist information centres contribution to the support of the tourism. The analysis is demonstrated on the tourist information centre of CzechTourism. The chapters contain tourist information centre's activities, the information about the Association of Tourist Information Centres in the Czech Republic, about CzechTourism, basic facts about state-funded institutions and methods of effectiveness evaluating in the non-profit sector. The practical part provides knowledge about the activities of the information centre on the Old Town Square, assesses its present situation and its contribution to the tourism support.

This thesis is focused on an analysis of satisfaction of customers, as well as their suggestions for improvement, of the Information Centre Olomouc, which is the only information centre in the city of Olomouc. The theoretical part is focused on an analysis of customers’ satisfaction, which means marketing research and related concepts. The practical part consists of an analysis of the data collected during a marketing research among the customers of IC Olomouc. The resulting information then serves as a basis for suggestions that should result in the improvement of the effectivity of the service and increasing customers’ satisfaction.

Drug Information Centre service analysis I. Author: Barbora Chmelíková Supervisor: PharmDr. Kateřina Malá, Ph.D. Consultant: PharmDr. Petra Thomson Department of Social and Clinical Pharmacy, Faculty of Pharmacy in Hradec Králové, Charles University, Czech Republic Introduction and aim of the thesis This study deals with the analysis of enquiries of the Drug Information Centre (DIC) of Faculty of Pharmacy in Hradec Králové, Charles University and University Hospital Hradec Králové. DIC have a unique role within provide clinical- pharmaceutical care in the provision of drug information. The aim of this study was the analysis of drug enquiries in 1994-2016 focusing on their urgency, type of enquiries and ATC groups. Methods The data analysed were collected from all recorded enquiries in the Excel database within 1994-2016. Therefore, it was necessary to transform some of the paper- recorded enquiries from 1994 to 2002 into the Excel database in which the enquiries data from 2003 to 2016 were already included. Data analysis firstly focused on the characteristics of the enquiries (quantity, healthcare professionals' characteristics such as region, position, enquiry type and urgency of the enquiries). The character of enquiries included properties and active pharmaceutical ingredient of the medicines,...

Drug Information Centre service analysis II. Author: Natália Čikovská Supervisor: PharmDr. Kateřina Malá, Ph.D. Consultant: PharmDr. Petra Thomson Department of Social and Clinical Pharmacy, Faculty of Pharmacy in Hradec Králové, Charles University, Czech Republic Introduction: Drug Information Centre (DIC) of the Faculty of Pharmacy in Hradec Kralové was established in 1994 and is the only university-based DIC in the Czech Republic. DIC is providing expert information about drugs, such as answering medicines-related enquiries received from healthcare professionals. Objective: The objective of diploma thesis was to gather and analyze information about the informational service of LIC FAF UK a FN HK in 1994-2016 aimed for general characteristics of drug enquiries and professional drug information resources used for solving the enquiries. Methods: Detailed analysis of DIC activities was performed to compile suitable data. All enquiries from years between 1994 and 2016 were summarized into a database using Microsoft Excel software. General characteristics of the enquiries were analyzed, such an average number of enquiries per year or time needed for resolving one enquiry. Information about enquirers was considered as well, e.g. their profession and region, from which the enquiries were sent....

Drug Information Centre service analysis III. Author: Tereza Harazimová Supervisor: PharmDr. Kateřina Malá, Ph.D. Consultant: PharmDr. Petra Rozsívalová Department of Social and Clinical Pharmacy, Faculty of Pharmacy in Hradec Králové, Charles University, Czech Republic Introduction: Drug Information Center (DIC) of the Faculty of Pharmacy in Hradec Králové, Charles University, and University Hospital Hradec Králové was established in 1994. Major activity of the DIC is providing expert information about drugs - primarily in the form of answers to various medicines-related enquiries sent by healthcare professionals. DIC deals with enquiries related to general pharmacotherapy including complementary and alternative medicine (CAM). Aim of study: Aim of the study was to evaluate DIC's activity in the period 2015-2017 through feedback from questioners and to analyse enquiries related to CAM in the period 1994-2017. Methods: The feedback of questioners whosent the enquiry to DIC from 2015 to 2017 was obtained using an online questionnaire containing 18 items - sociodemographic data and awareness of DIC, quality of answers to enquiries, satisfaction with provided services and lastly resolving of CAM related issues in practice. Furthermore, analysis of DIC's database in the period 1994-2017 was performed....