The behavior and patterns of recovery and processing of digital information by users is a recurring theme in the literature. The study of these behaviors are carried out through observation techniques and analysis of processes, actions and decisions undertaken by users in different situations. This paper presents the data resulting from the study of patterns of recovery and management of reference information of three consecutive courses of a specialized subject. The findings obtained showed a clear difference between patterns of information retrieval and obtained prior to the end of the training process, but there has been a significant change in the ultimate goal of users or appreciable changes in their prospects for application in other environments.

As tecnologias de informação e comunicação (TICs) têm sido aliadas importantes no desenvolvimento de atividades inerentes aos processos de ensino-aprendizagem. Particularmente, os ambientes virtuais de aprendizagem (AVAs) têm viabilizado a oferta de conteúdos informacionais didáticos, de maneira sistemática e organizada, mediante interfaces digitais disponibilizadas aos usuários desses ambientes. Nesse sentido, tendo os usuários (alunos/aprendizes) como protagonistas dos processos de ensino-aprendizagem e compreendendo a importância da mediação e apropriação da informação em tais processos, o principal objetivo deste trabalho foi o de investigar os requisitos para a concepção das referidas interfaces, considerando-se as especificidades dos contextos de uso. A pesquisa, de abordagem qualitativa e natureza exploratória, foi desenvolvida com base em análise da literatura e estudo de caso envolvendo um AVA utilizado em disciplinas de ensino técnico (profissionalizante). Dentre os resultados, destaca-se a proposta de um guia contemplando requisitos funcionais e não funcionais para a concepção de interfaces digitais para usuários de AVAs. Conclui-se que, para tais interfaces funcionarem como \"espaço de mediação\" e auxiliarem na apropriação da informação, na construção e apresentação das mesmas, deve-se considerar diversas variáveis que são próprias dos contextos em que os usuários se encontram. / Information and communication technologies (ICTs) have been important allies in the development of activities inherent to the teaching-learning processes. Particularly, the Learning Management Systems (LMSs) have made feasible to offer didactic information contents, in a systematic and organized way, by using digital interfaces that are available to users of these systems. In this sense, taking into account such users (students / learners) as protagonists of the teaching-learning processes, and understanding the importance of information mediation and its appropriation in such processes, the main goal of this work was to investigate requirements for design these interfaces, by checking the specificities found in use\'s contexts. The research, with a qualitative approach and exploratory nature, was conducted with literature analysis and case study involving a LMS used in teaching technical (vocational) subjects. Among the results, it is highlighted the proposal of a guide comprehending functional and non-functional requirements to be applied in the design of digital user interfaces for LMSs. It was concluded that, in order to such interfaces to work as a \"mediation space\" and aid in the information appropriation, in their implementation and presentation, it must be taken into account a set of variables that are specifics with the users\' contexts.

Submitted by Viviane Lima da Cunha (viviane@biblioteca.ufpb.br) on 2015-05-27T11:17:34Z No. of bitstreams: 1 arquivototal.pdf: 2312161 bytes, checksum: 48e879d8c2275fe997250abf0e6e2dd1 (MD5) / Made available in DSpace on 2015-05-27T11:17:34Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2312161 bytes, checksum: 48e879d8c2275fe997250abf0e6e2dd1 (MD5) Previous issue date: 2014-02-21 / It analyzes the informational demands of the PPGCIs' professors from the Northeast Region concerned with both teaching and research practice. The Sense-Making approach, by the American – Brenda Dervin, was applied in order to base the research, so as to understand the meaning the individual assign to information at the moment in which one realizes a cognitive gap, while proceeding to a determined task, configurating the situation-gap-use triad. It refers to a descriptive research on a quantitative qualitative basis. A mixed questionnaire was employed as the data gathering‟s tool. Bardin‟s categorization technique was used to analyze the researched users‟responses. Twenty-two Professors took part in the research. The achieved results displayed that they usually search for information in Information Units, such as libraries, archives and documentation centers. Furthermore, to respond to informational needs, the greatest part of the researched individuals use the internet as information source. Concerning information channnels, they make use of books, journal articles, monographs, dissertations, theses, research reports, special collections.The major part of the researched perceive that such channels improve teaching practice because they keep themselves up to date with the following aspects: issues that are being discussed in classroom, the discovery of new methodological approaches, the updating of the existing knowledge as well as new experiences. As to the search process and to the information use, the greatest aim is to update knowledge on the researcheds‟ area, and to seek to information in order to apply on researches. The most recent problem which has led them to information search and use has been the demand for informational material that could have been applied as the support to carry on researches in process. The Professors state that whenever they are engaged in such a process, they – as a whole – become satisfied. In this context, normally, the feeling that prevails the mentioned search process is, somehow, some questioning; in other words, the need to find out something new about a certain issue, a gap, a cognitive empty. Barrier time is one of the informational obstacles that mostly hampers the information search process and use, as well as the information excess to which everyone is subject nowadays. The most used strategy to overcome such a barrier is the selection by means of the trustfulness criterion. Therefore, the knowledge about the informational behavior has demonstrated itself, considering the Professors‟ speech, as an alternative to know how they are doing to handle the informational bulk and to retrieve relevant information to use in their teaching practice. / Analisa as necessidades informacionais dos docentes dos PPGCIS da Região Nordeste na prática docente de ensino e pesquisa. A Abordagem Sense Making, da americana Brenda Dervin, foi utilizada para nortear a pesquisa no intuito de compreender o sentido que o indivíduo atribui à informação no momento em que ele percebe um vazio cognitivo para dar prosseguimento a uma determinada atividade do seu cotidiano configurando a tríade situação-lacuna-uso. Trata-se de uma pesquisa descritiva e de cunho quanti-qualitativo. O instrumento de coleta de dados utilizado foi um questionário misto. A técnica de categorização de Bardin foi usada para analisar as respostas dos usuários pesquisados. Vinte e dois docentes participaram da pesquisa. Os resultados encontrados revelaram que eles costumam suprir as necessidades informacionais em unidades de informação como bibliotecas, arquivos e centros de documentação, bem como a maioria deles faz uso da internet como fonte de informação. Quando se trata de canais de informação eles utilizam os livros, artigos de periódicos, monografias, dissertações, teses, relatórios de pesquisa, coleções especiais. A maior parte dos pesquisados disse que eles contribuem com a prática docente no sentido de mantê-los atualizados com relação aos temas que estão sendo trabalhados em sala de aula, na descoberta de novas abordagens metodológicas, atualização dos conhecimentos já existentes e novas experiências. Com relação ao processo de busca e uso de informação o maior objetivo é atualizar o conhecimento em sua área de atuação, assim como buscar informações para utilizar em pesquisas. O problema/situação mais recente que os levou à busca e uso da informação foi à necessidade de material informacional que servisse de apoio para dar continuidade às pesquisas em andamento. Os docentes afirmam que quando se envolvem nesse processo geralmente saem satisfeitos. Nesse contexto, o sentimento que normalmente permeia esse processo de busca é uma inquietação, a necessidade de descobrir algo novo sobre um determinado tema, ou seja, uma lacuna, um vazio cognitivo. A barreira de tempo é um dos obstáculos informacionais que mais dificultam o processo de busca e uso da informação, bem como também o excesso de informações do qual estão todos submetidos na atualidade. A estratégia mais utilizada para driblar essa barreira é a seleção por critério de confiabilidade. Portanto, o conhecimento do comportamento informacional se mostrou, a partir da fala dos docentes, uma alternativa para saber como eles estão fazendo para driblar a explosão informacional e recuperar informações relevantes para utilizar em razão do fazer docente.

大型政府機關或企業，由於服務範圍廣大，應用系統繁多，各系統間不時有資料共享的需求（如各系統須使用人資系統）。但對於這些共享資料的管理上，常常因缺乏有效的機制與流程，而一直有無法同步或同步上資訊不一致的困擾。本研究提供一套中央控管規格機制，以管理面和技術面雙管齊下來解決此問題。本研究認為統一資訊必需先從統一資料規格（Data Specification）做起，同時訂定單一資料的提供來源及多個資料使用對象。 本研究利用Web Service WDSL語言特性作為制訂資料規格的依據。WSDL本身即是可自我描述的一種資訊規格，並具有跨平台的特性，以利各使用不同程式語言開發之系統進行整合。本研究認為既然共享資訊是一種共用行為，理當有一資訊規格維護者負責制訂維護管理規格，同時定期召開共享資訊制訂會議討論共享資訊範圍，本研究所設計之系統藉由資訊規格維護者，訂定WSDL共享資訊規格，供資訊提供者實作，並經由發表給各系統開發單位使用。本研究已實作一個工具來產生WSDL。 本研究期藉由集中控管資料規格的共享服務方法，定義各系統開發者的角色與責任，以治理源頭的方式，讓系統整合或資料交換更為容易，開發時程可以縮短，節省系統開發成本，讓有意參與政府機關的廠商不會怯步，讓機關招商更為容易。 / For the wide range of services and diversified application systems in operation in large government agencies or businesses, information sharing among systems is becoming increasingly necessary (such as users’ personal data on different systems). When it comes to managing shared information, lacking an effective system and flow process makes synchronized operation or access to information a less successful task. The research in question brings up a centralized control specification as solution to the issue through sound management and technique. In the research, uniform information starts from uniform data specification. At the same time, a single data source is set together with a plurality of data destinations. In the research in question, information specification is made based on Web Service WDSL language characteristics. WSDL refers to a kind of self-descriptive information specification that is operational across different platforms for successful integration of systems developed in different program languages. In this research, it is believed, since information sharing is a common behavior; there must be an information specification guard responsible for the scheming, maintenance and management of the same. On the other hand, regular meetings on information sharing must be convened for discussion of the scope. In the system made available in this research, the information specification guard makes the WSDL information sharing specification for operation by information providers and use by the system developers once publicized.We also Implement a tool to generate WSDL. In this research, it is expected, through the centralized managament of the specifications for shared services, the system developers could have their roles and responsibilities properly defined. By means of sorting out the sources, system integration or data exchange could become much easier and development could become successful more rapidly as a way to reduce the cost involved in system development and eventually, allow those who are willing to bid in public projects come to participate without much concern. If so, bidding by private sector could be an easy task.