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Research is presented for the degree of Masters of Management in Public and Development Management to the Faculty of Commerce, Law and Management of the University of the Witwatersrand , March 2016 / The study examines the GCIS strategic planning process of 2012/13-2016/17 Strategic Plan that failed the requirements of the National Treasury Frameworks (NTF). This is in accordance with the 2012/13 AGSA report (Department of Government Communication and Information System, 2013). Although the strategic plan covers the period of five years, the financial years discussed are from 2012/13-2015/16 because the 2016/17 has not been implemented. A qualitative research approach was followed in identifying challenges in the GCIS strategic planning process; the purpose of the study is to offer recommendations to the GCIS management on improvement of the planning process. The South African public sector introduced an outcome-based planning approach in 2009, and developed the long-term plan which is the National Development Plan: Vision 2030 (NDP). In addition, NTF were drawn up and implemented to support the outcome-based approach. This approach to planning shifted the focus of government from outputs to outcomes and to the impact of service delivery on the lives of South Africans. The GCIS was mandated to ensure that there was a constant flow of information between the government and its citizens. The GCIS is responsible for providing strategic leadership in government communications within national, provincial and local government. In order to do this, it embarks on two planning processes, one to develop the National Communication Strategy and the other to develop the strategic plans of the GCIS. The NCS, in particular, guides communication within the government-wide communication system (GWCS). This study was conducted to answer the primary research question: (1) To what extent does the GCIS meet its strategic planning process? The literature review focuses on strategic planning processes in general and within the public sector in particular. The strategic planning process of the South African public sector gives context to the GCIS strategic planning process. A qualitative research design is followed, with in-depth interviews with the GCIS management, government communicators, members of the oversight bodies and a journalist. The findings from the research illustrate that the GCIS strategic planning process is not effective and does not meet the requirements of the NTF. It is not institutionalised as a management tool to improve the performance of the organisation. The challenges with the GCIS strategic planning process were identified as follows: (1) inadequate application of research to inform the strategic planning process, leading to poor formulation of strategies; (2) failure to set appropriate performance indicators and targets for the organisation as well as within the GWCS; (3) misalignment between the strategic plan and the National Communication Strategy (NCS), causing poor implementation of both documents; (4) prolonged acting leadership within the GCIS, which has caused instability in the organisation and unclear strategic direction; and (5) the need to identify planning approaches that are suited to addressing the dynamic and fluid communications environment. The study concludes with recommendations for the improvement of the GCIS strategic planning process to produce a credible strategic plan to meet the NTF requirements. The implementation of such a plan could enhance the efficient functioning of a GWCS. / MT 2018

United Nation's (UN) millennium development goal number three is aimed at eliminating gender inequality and empowering women. Gender-based violence is recognised as a global public health and human rights problem that leads to high rates of morbidity and mortality, including sexually transmitted infections, depression, post-traumatic stress disorder, substance dependence and suicide. In responding to this international public health and human rights concern, the South African government has adopted numerous public health communication strategies to highlight the plight of women and children. One of the campaigns that are conducted in South Africa is the 16 Days of Activism for No Violence Against Women and Children (16 Days of Activism Campaign). This campaign was introduced in 1999 but the literature review reveals that to date, no studies have focused on its evaluation. As such, the purpose of this study is to evaluate the 16 Days of Activism Campaign with special reference to the Soshanguve community in Gauteng province. This study builds on two theories, namely the excellence theory and the diffusion of innovation theory. Mixed research methods (also called triangulation) was used whereby in-depth interviews were conducted with representatives from the Government Communication and Information System and the Department of Women, Children and People with Disability to establish the promotion strategies used in the campaign and the methods used to assess the effectiveness of the campaign. Furthermore, a self-administered questionnaire survey was conducted within the Soshanguve community to evaluate the promotion strategies and assess the impact of the campaign.This study revealed a high level of reliance on the television, radio and newspapers in the communication strategies. Both government departments acknowledged that they do not have a tool to evaluate the effectiveness of the campaign from the receivers‟ perspective. The Soshanguve community felt that in essence the campaign is relevant but not on time. The residents viewed the study as an important part of creating awareness about the campaign and they believed the campaign helped them to know what to do when faced with gender-based violence so that they can assist those who are affected by it.

Information and Communication Technology (ICT) is widely regarded as a key tool for bringing about development to people who live in underserved areas. Technologies such as mobile phones and Wi-Fi are seen as advantageous because they can be made available to poor places without the cost of building extensive physical infrastructure. However, researchers argue that ICTs have failed to live up to their potential in the context of development. Researchers point out developing countries lack frameworks to guide them through the implementation of ICTs in this context. The objective of this study is to come up with a framework that can be used in rural areas in South Africa to implement ICT projects. The researcher interviewed individuals who have been directly involved in an ICT initiative in a rural setting in the Eastern Cape Province to learn from their experiences. The researcher also studied publications that have been produced from these initiatives in order to gain a richer understanding. The findings of the study show that participants share similar views about how ICT projects should be approached and implemented in rural areas in South Africa. The views are grouped according to similarity into themes and discussed in detail in the study. From these themes a framework that can help implement ICT projects in rural areas is developed.

Submitted by Juliana Ferreira (julianasabfer@gmail.com) on 2018-01-06T16:01:21Z No. of bitstreams: 1 Dissertação 2.1- avaliação da proposta+conclusao+final- REVISADA.pdf: 5906746 bytes, checksum: 0e38cac22651d3e8fc9d0919fc9e0159 (MD5) / Rejected by Milena Rubi ( ri.bso@ufscar.br), reason: Bom dia Juliana! Além da dissertação, você deve submeter também a carta comprovante devidamente preenchida e assinada pelo orientador. O modelo da carta encontra-se na página inicial do site do Repositório Institucional. Att., Milena P. Rubi Bibliotecária CRB8-6635 Biblioteca Campus Sorocaba on 2018-01-08T11:07:30Z (GMT) / Submitted by Juliana Ferreira (julianasabfer@gmail.com) on 2018-01-09T00:48:08Z No. of bitstreams: 2 Dissertação 2.1- avaliação da proposta+conclusao+final- REVISADA.pdf: 5906746 bytes, checksum: 0e38cac22651d3e8fc9d0919fc9e0159 (MD5) Termo de encaminhamento da versão definitiva.pdf: 214426 bytes, checksum: 41e6d886f9d6683d460f0de7d83c35d3 (MD5) / Approved for entry into archive by Milena Rubi ( ri.bso@ufscar.br) on 2018-01-09T11:15:53Z (GMT) No. of bitstreams: 2 Dissertação 2.1- avaliação da proposta+conclusao+final- REVISADA.pdf: 5906746 bytes, checksum: 0e38cac22651d3e8fc9d0919fc9e0159 (MD5) Termo de encaminhamento da versão definitiva.pdf: 214426 bytes, checksum: 41e6d886f9d6683d460f0de7d83c35d3 (MD5) / Approved for entry into archive by Milena Rubi ( ri.bso@ufscar.br) on 2018-01-09T11:16:03Z (GMT) No. of bitstreams: 2 Dissertação 2.1- avaliação da proposta+conclusao+final- REVISADA.pdf: 5906746 bytes, checksum: 0e38cac22651d3e8fc9d0919fc9e0159 (MD5) Termo de encaminhamento da versão definitiva.pdf: 214426 bytes, checksum: 41e6d886f9d6683d460f0de7d83c35d3 (MD5) / Made available in DSpace on 2018-01-09T11:16:12Z (GMT). No. of bitstreams: 2 Dissertação 2.1- avaliação da proposta+conclusao+final- REVISADA.pdf: 5906746 bytes, checksum: 0e38cac22651d3e8fc9d0919fc9e0159 (MD5) Termo de encaminhamento da versão definitiva.pdf: 214426 bytes, checksum: 41e6d886f9d6683d460f0de7d83c35d3 (MD5) Previous issue date: 2017-11-07 / Não recebi financiamento / Currently open government data run an important job on regards to public transparency, besides being obligated by law. But most of this data are stored in non-standard ways, isolated and independent, making it very hard for its use by third party systems providers. This work proposes the creation of an approach for capturing this open government data in an automated way, allowing its use in various applications. For that a Web Crawler was built for the capture and storing of this open government data, as well as an API for making this data available in JSON format, that way developers can easily use this data on their application. We also performed an evaluation of the API for developers with different levels of experience. / Atualmente os dados abertos governamentais exercem um papel fundamental na transparência pública na gestão dos governos, além de ser uma obrigação legal. Porém grande parte desses dados são publicados em formatos diversos, isolados e independentes, dificultado seu reaproveitamento por sistemas de terceiros que poderiam reusar informações disponibilizadas em tais portais. Este trabalho propõe a criação de uma abordagem para captura de dados abertos governamentais de forma automatizada, permitindo sua reutilização em outras aplicações. Para isso foi construído um Web Crawler para captura e armazenamento de Dados Abertos Governamentais (DAG) e a API DAG Prefeituras para disponibilizar esses dados no formato JSON para que outros desenvolvedores possam utilizar esses dados em suas aplicações. Também foi realizada uma avaliação do uso da API para desenvolvedores com diferentes níveis de experiência

Submitted by Milena Rubi (milenarubi@ufscar.br) on 2017-06-01T17:34:28Z No. of bitstreams: 1 VIEIRA_Daniel_2016.pdf: 25243835 bytes, checksum: f2ce45fadf28ef4fb0273bbec68dec6d (MD5) / Approved for entry into archive by Milena Rubi (milenarubi@ufscar.br) on 2017-06-01T17:34:34Z (GMT) No. of bitstreams: 1 VIEIRA_Daniel_2016.pdf: 25243835 bytes, checksum: f2ce45fadf28ef4fb0273bbec68dec6d (MD5) / Approved for entry into archive by Milena Rubi (milenarubi@ufscar.br) on 2017-06-01T17:34:39Z (GMT) No. of bitstreams: 1 VIEIRA_Daniel_2016.pdf: 25243835 bytes, checksum: f2ce45fadf28ef4fb0273bbec68dec6d (MD5) / Made available in DSpace on 2017-06-01T17:34:45Z (GMT). No. of bitstreams: 1 VIEIRA_Daniel_2016.pdf: 25243835 bytes, checksum: f2ce45fadf28ef4fb0273bbec68dec6d (MD5) Previous issue date: 2016-07-27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / The Smart City (SC) concept aims to promote dynamic and flexible systems to the cities, that interact with each others and help to maintain the stability and scalability of it’s resources and services, usually through sensors and collectors, with high implantation and maintenance costs. On the other hand, the Open Goverment Data (OGD) are data relationated to the governamental activity, available on the Internet. The publications are fragmented in dierent and uncorrelated portals, also do not follow a standard pattern format. Thus, this work proposes a platform to collect and distribute OGD in a centralized way, in order to provide consolidated information to the context of SC. Also, two validations of this proposal are presented, the first one promoting the solidification of the platform and the second one being an experimental study applied at the academic environment, were eight graduation students where supervisionated, divided into two groups, during the development of two SC projects, consisting of comparative and graphic visualization OGD portals. The experimental group used the platform proposed here as a OGD source, and the control group used OGD collected directly through the governmental transparency portals. At the end of the study, with the intention to find benefits in the utilization of a centralized platform, statistical tests were applied to the collected metrics, and expressive advantages to the experimental group were found, related to the quantity of source-code lines and the development time, indicating that the platform oered benefits during the cycle of development of the project. / O conceito de Cidades Inteligentes (CI) visa prover às cidades sistemas dinâmicos e flexíveis, que interagem entre si e auxiliam a manter a estabilidade e escalabilidade de seus recursos e serviços, usualmente utilizando-se de sensores e coletores, com altos custos de implantação e manutenção. Por outro lado, os Dados Abertos Governamentais (DAG) são dados referentes às atividades governamentais, disponibilizados através da Internet. As publicações são fragmentadas em portais distintos e não correlacionados, além de não seguirem um padrão de formato definido. Assim, este trabalho propõe uma plataforma de coleta e disponibilização centralizada de DAG, com o intuito de prover informações consolidadas ao contexto de CI. Ainda, são apresentadas duas validações desta proposta, a primeira promovendo a solidificação da plataforma e a segunda um estudo experimental aplicado no ambiente acadêmico, no qual foram supervisionados oito estudantes de graduação, divididos em dois grupos, durante o desenvolvimento de dois projetos de CI, consistindo em portais de visualização gráfica e comparativa de DAG. O grupo experimental utilizou a plataforma aqui proposta como fonte de DAG, e o grupo controle utilizou-se de DAG coletados diretamente nos portais de transparência governamental. Ao fim do estudo, com o intuito de encontrar benefícios na utilização de uma plataforma centralizada, foram aplicados testes estatísticos às métricas coletadas, e expressivas vantagens em relação à quantidade de linhas de código-fonte e ao tempo de desenvolvimento foram encontradas para o grupo experimental, indicando que a plataforma ofereceu benefícios durante o ciclo de desenvolvimento do projeto.

Instances of fraudulent acts are often headline news in the popular press in South Africa. Increasingly, these press reports point to the government tender process as being the main enabler used by the perpetrators committing the fraud. The cause of the tender fraud problem is confidentiality breach of information. This is accomplished, in part, by compromising the tender information contained in the government information system. This results in the biased award of a tender. Typically, the information in the tender process should be used to make decisions about a tender’s specifications, solicitation, evaluation and adjudication. The sharing of said information to unauthorised persons can be used to manipulate and corrupt the process. This in turn corrupts the tender process by awarding a tender to an unworthy recipient. This research studies the generic steps in the tender process to understand how information is used to corrupt the tender process. It proposes that conflict of interest, together with a lack of information confidentiality in the information system, paves the way for possible tender fraud. Thereafter, a system of internal controls is examined within the South African government as well as in foreign countries to investigate measures taken to reduce the breach of confidential information in the tender process. By referring to the Common Criteria Security Model, various critical security areas within the tender process are identified. This measure is assisted with the ISO/IEC 27002 (2005) standard which has guiding principles for the management of confidential information. Thereafter, an information security policy,the Chinese Wall Model will be discussed as a means of reducing instances where conflict of interest may occur. Finally, an adapted Chinese Wall Model, which includes elements of the tender process, is presented as a way of reducing fraud in the government tender process. Finally, the research objective of this study is presented in the form of Critical Success Factors that aid in reducing the breach of confidential information in the tender process. As a consequence, tender fraud is reduced. These success factors have a direct and serious impact on the effectiveness of the Chinese Wall Model to secure the confidentiality of tender information. The proposed Critical Success Factors include: the Sanitisation Policy Document, an Electronic Document Management System, the Tender Evaluation Ethics Document, the Audit Trail Log and the Chinese Wall Model Prosecution Register.