Thesis (doctoral)--University of Oulu, 2007. / Includes bibliographical references. Issued also as PDF file; ISSN 1796-220X (online).

Project control systems often fail to support management in achieving their global project goals. This thesis proposes a Multidimensional Project Control System (MPCS) as an approach for quantifying deviations from the planning phase to the execution phase with respect to the global project control specification (GPCS). The projects' current state must be translated into yield terms, which are expressed as a gap vector that represents the multidimensional deviation from the global project control specification. The MPCS methodology allows the project manager to determine: integrated project status; where problems exist in the project; when and where to take corrective action; and how to measure improvement. However, implementing the MPCS methodology does not require extra data collation. MPCS deals with the control of a single project and defines the project performances in comparison with the plan. The progression of several projects in parallel is a common situation in organizations, therefore a comparison of the various project performances is required. It is proposed that a comparison process be performed using the data envelope analysis (DEA) approach. The reference points for examining the performances of different projects and the directions of improvement for the projects are not necessarily found on the efficiency frontier. An algorithm is developed for applying multi-project system control having a relatively large number of inputs and outputs while maintaining the validity of the DEA methodology. The DEA output allows the diagnosis of those found on the efficiency frontier and those that need improvement.

Thesis (M.Com.(Informatics))--University of Pretoria, 2006. / Abstract in English. Includes bibliographical references.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-03-31T17:17:43Z No. of bitstreams: 1 Debora Virginio Rosa.pdf: 1617498 bytes, checksum: 093b4bf9c43324e32270016a2a62915a (MD5) / Made available in DSpace on 2016-03-31T17:17:43Z (GMT). No. of bitstreams: 1 Debora Virginio Rosa.pdf: 1617498 bytes, checksum: 093b4bf9c43324e32270016a2a62915a (MD5) Previous issue date: 2015-02-23 / Knowledge has become a valuable intangible asset that can help project management, in a way that known errors activities can be avoided and processes that have worked can be repeated and hence, integrated into organization. However, problems associated with the management of lessons learned are pervasive in organizations, including project members claiming lack of time to perform activities of lessons learned management, prioritizing other activities. When lessons learned activities are carried out, it was identified inconsistencies in the process of capture of tacit knowledge because team members often do not feel comfortable in sharing their knowledge or report their failures. Additionally, when the capture occurs, the project members find it difficult to record the information because the IT tools currently available to support the process of lessons learned, appear inefficient, especially in terms of search engines. Project management guides used in organizations (e.g. PMBoK-PMI and ICB-IPMA) do not have processes or specific activities for knowledge management and lessons learned in projects. Therefore, it was identified the need for the treatment of lessons learned in organizations and specifically in Information Technology (IT) and Information Systems (IS) projects. This dissertation aims to: 1. Develop a model of adoption of IT 2.0 tools to assist IT/IS project managers in the lessons learned management and 2. Validate the proposed model by reviewing the model with experts in projects. We used mixed methods as paradigm and method in this research. Ten interviews and 183 answers of the questionnaire were used to answer the research question "how lessons learned can be managed with the support of IT 2.0 tools in IT/IS projects?” As a result, it was generated the Target 2.0 model, which includes the following lessons learned management processes: raising awareness, collect/verify, store/disseminate and reuse processes. They are supported by technologies as Wikis, Social Networks, Blogs, Really Simple Syndication (RSS) and Web Office. Regards the contribution to theory, this dissertation is of explanatory and predictive type, has incremental originality and scientific and practical use. For the contribution to practice the study assists the project team to implement lessons learned activities suggesting tools and processes. We conclude that the lessons learned can be managed through lessons learned processes performed in any phase of the project. The suggested tools facilitate the exchange of experiences and collaboration and the Target 2.0 model covers processes, technology and people, aspects that can ensure better results when aligned with the strategy and the structure of the organization. / O conhecimento é um recurso intangível valioso, que auxilia a gestão de projetos, de forma que erros conhecidos sejam evitados e atividades e processos que deram certo sejam repetidos e, consequentemente, integrados à organização. Entretanto, problemas associados à gestão de lições aprendidas são pervasivos nas organizações, o que inclui membros do projeto que alegam falta de tempo para desempenhar atividades de gestão de lições aprendidas, priorizando outras atividades. Por outro lado, quando a gestão de lições aprendidas é realizada, identificam-se inconsistências no processo de captura de conhecimento tácito, pois os membros do projeto, muitas vezes, não se sentem à vontade em compartilhar o conhecimento criado ou em reportar suas falhas. Além disso, quando a captura ocorre, os membros do projeto encontram barreiras para registrar as informações, pois as ferramentas de Tecnologia da Informação (TI) que têm suportado a gestão de lições aprendidas mostram-se ineficientes, principalmente os seus mecanismos de busca. Os guias de gerenciamento de projetos utilizados nas organizações (e.g. PMBoK-PMI e ICB-IPMA) não possuem processos ou tratativas para gestão de lições aprendidas em projetos. Neste contexto, identificou-se a necessidade de investigar a gestão de lições aprendidas em projetos de TI e Sistemas de Informação (SI). Esta dissertação tem como objetivos: 1. desenvolver um modelo de adoção de TI 2.0 para auxiliar os gestores de projetos de TI/SI no tratamento das lições aprendidas e 2. validar o modelo proposto com especialistas em projetos. Para atingir estes objetivos, os métodos mistos foram usados como paradigma e método de pesquisa. Dez entrevistas e 183 respostas válidas ao questionário foram usadas para responder a questão de pesquisa “como as lições aprendidas podem ser geridas com o apoio de ferramentas de TI 2.0 em projetos de TI/SI?". Como resultado foi gerado o modelo Target 2.0 que contempla os seguintes processos de gestão de lições aprendidas: conscientização, coleta/verificação, armazenamento/disseminação e reutilização. Esses processos são suportados pelas tecnologias Wikis, Redes Sociais, Blogues, Office na Web e Really Simple Syndication (RSS). Quanto à contribuição para a teoria, o modelo Target 2.0 é do tipo explicativo e preditivo, possui originalidade incremental e utilidade científica e prática. Para a contribuição para a prática o estudo auxilia a equipe de projetos a executar as atividades de lições aprendidas sugerindo ferramentas e processos. Conclui-se que as lições aprendidas podem ser geridas através de processos de lições aprendidas realizados em qualquer fase do projeto. As ferramentas incorporadas ao Target 2.0 facilitam a troca de experiências e a colaboração e este modelo cobre os pilares de processos, tecnologia e pessoas, aspectos que podem garantir melhores resultados quando em conjunto são alinhados com a estratégia e a estrutura da organização.

This thesis is focused on the enterprise information systems innovation or more precisely on the implementation of the Enterprise Resource Planning system in concrete SME. The second main objective of this thesis is to explicate the possibilities of IS/ICT development cofinancing from the state budget and EU Structural Funds and also to present experience gained during this process in specified company.