This paper is comprised of research briefings from the MIT Sloan School of Management's Center for Information Systems Research (CISR). CISR's mission is to perform practical empirical research on how firms generate business value from IT.

This PhD attempts to study and learn about issues that influence Information Systems research development in Malaysia. An Action Case was conducted to learn about how to improve research in the author's institution in Malaysia. The action case included participatory activities to promote qualitative research in the author's institution and collecting information from qualitative interviews and discussions. This thesis is presented as a story from a first-person perspective and narrative of the researcher. The first person perspective was chosen because the author wanted to present his work from the his own perspective and for the reader to follow the research experience itself. The narrative also fits into many of the discussions in the thesis for action-based methods placing the researcher as the research tool and that the researcher is the 'hero' of the research story. This also ties into one of the main aspects of the thesis which is actuality. To improve IS research in Malaysia, those who conduct and administer research need to understand each other's actuality. The thesis suggests due to Malaysia's academic culture there are misunderstandings that cause IS research to be left behind in terms of research support. Despite the contextual difference of views among researchers and administrators, there are patterns of similarities that can be taken from government policies and university policies. The thesis proposes that by increasing understanding using these patterns and actuality, Malaysian IS research can be improved and developed further. The thesis proposes more Action Research in the future to improve this understanding. This thesis contributes by proposing theoretical aspects that discuss the issues related to IS research improvement. This thesis proposes the action case method as an approach for Malaysian-based IS research. And this thesis along with the author attempts to make a positive difference in improving IS research in the author's institution specifically, and Malaysia in general.

The paper investigates how Information Systems (IS) has emerged as the product of interdisciplinary discourses. The research aim in this study is to better understand diversity in IS research, and the extent to which the diversity of discourse expanded and contracted from 1995 to 2011. Methodologically, we apply a combined citations/co-citations analysis based on the eight Association for Information Systems (AIS) basket journals and the 22 subject-field classification framework provided by the Association of Business Schools (ABS). Our findings suggest that IS is in a state of continuous interaction and competition with other disciplines. General Management was reduced from a dominant position as a reference discipline in IS at the expense of a growing variety of other discourses including Business Strategy, Marketing, and Ethics and Governance among others. Over time, IS as a field moved from the periphery to a central position during its discursive formation. This supports the notion of IS as a fluid discipline dynamically embracing a diverse range of adjacent reference disciplines, whilst keeping a degree of continuing interaction with them. Understanding where IS is currently at allows us to better understand and propose fruitful avenues for its development in both academia and practice.

The thesis proposes that Strategic Planning for Information Systems (SPIS) has become ineffective through a tendency to focus on the information technologies involved. The thesis argues that the dominant rational, reductionist epistemology of SPIS methods, tools and techniques limits the effectiveness of SPIS through methodological impoverishment. The thesis proposes that a humanistic, sociotechnical perspective of SPIS accommodates the use of complementary tools and techniques that improve the process. This thesis advances a new Framework to improve the process of SPIS based on the propositions; first that the lack of sufficient knowledge of both the internal and external environment is a root cause of many of these insufficiencies, and second that this knowledge is held within the stakeholders of this process. An ernancipatory information systems research programme (Klein and Hirschheim, 1987) is used to advance a framework that overcomes the insufficiency and inadequacy of the process of strategic planning for information systems in organisations that permits information systems to fail. The framework is tested on two organisations and shows that the proposed Framework has significant potential to improve the SPIS process. The case research investigates the role of stakeholders, knowledge, and boundaries in the process of SPIS in order to develop more sufficient methods for the process of SPIS that address the perceived inadequacies in current processes, and thus provide an improved strategic planning process for information systems. Two novel tools are introduced: the Stakeholder Web and the Interaction Matrix. Their evolution is a major contribution of this research. The collection of tools presents a practical research contribution for the SPIS process and as generic (methodological) research tools. A new definition for the term 'stakeholder' is formulated and used to supply clarity in understanding for this study - and would prove useful for the field of IS.

Academic researchers in many disciplines are facing difficulties in disseminating their research outputs beyond the academic community. Particularly, Information Systems (IS) academic researchers have been struggling to make their research more relevant to practice. The diversity of IS research means that should be a wide audience within and beyond academia who could benefit from IS research outputs. This audience includes educators, practitioners, patients, etc. How IS relevant to practice is a central dilemma of IS research. Research relevance is classified according to dimensions such as interesting, implementable, current, accessible “Article style” by many IS scholars. These dimensions are important to be investigated as some academic papers are yet to be beneficial to an audience beyond academia. The Accessible dimension is the focus of this study where accessible means the academic papers should be readable and understood in terms of tone, style, structure, and semantics by the potential audience beyond the academic community. This study investigates the barriers that limit academic researchers in disseminating and communicating their research outputs beyond academia. This study aims to design a communication method to assist academic researchers in disseminating and communicating their research outputs beyond academia. This study consists of three phases, in the first phase a qualitative method is applied by interviewing academics in the Information System and Computing Department at Brunel University to gain a better understanding of how and why academics disseminate beyond academia. Based on communication theories a research framework is adapted to analyse and explain the interview data. In the second phase, short videos are recorded of 10 academics where each explains one of their papers. In the third phase, two different groups are interviewed to evaluate the 10 short videos in regards the Information Quality (IQ) dimensions (i.e. appropriate amount of information, format, and timeliness). By using the thematic analysis technique the academics highlighted three barriers that limit them to disseminate and communicate their research outputs beyond academia. The three barriers are the message (i.e. academic structure and language of research papers), channel (i.e. academic journal and conferences), and social system (i.e. lack of Incentives, lack of time, and lack of support). Moreover, academics emphasised the vital role of feedback loop in their communication with target audience beyond academia. The 10 short videos are designed to overcome two of these barriers (i.e. message and channels). Each short video is evaluated by its academic author on one hand and the potential audience/stakeholders of the short video from the other hand (e.g. practitioners). Thus, the academic authors of the video suggest some changes by adjusting the video structure and adding some examples for more explanations of their research papers. Also, authors concerned about format particularly the visual elements of the video which have to be completely matched with the title of the video. However, the opinions of potential audiences vary based on their information need. For example, some practitioners are concerned with the practical information, in other words, practitioners seek the applicable part of the information provided in the short video (i.e. how to apply something); and others watch the short video to increase their awareness of a particular topic. This study will assist academic researchers to focus on how to disseminate their research outputs to audience/stakeholders beyond academia using media tools (i.e. video). Also, it provides a novel method of disseminating and communicating their research outputs beyond the academic community. Moreover, this study helps to create an interaction platform that enables academic researchers to build a collaborative framework and a mutual understanding with the audience beyond academia.

Enterprise architecture is the high-level design of the entire business, facilitated by enterprise architects. "Agile enterprise architecture" is the term used in enterprise architecture to describe an architecture that caters for future unknowns, enabling change to occur rapidly without undue resource utilization, yet in a controlled manner and with minimal adverse impact. Some enterprise architects still use outdated, rigid approaches to enterprise architecture which are incompatible with today‟s business environment. In addition, there is limited research into methods that can be applied to measure the agility of enterprise architecture. The current environment is such that there is a need for a more agile approach to developing and measuring enterprise architecture. This work will lead to the creation of a Framework for The Development and Measurement of Agile Enterprise Architecture. In support of the main goal of the development of the framework, a literature review will be conducted focusing on the necessary sub-goals of the research. The first sub-goal of the literature review is to develop a comprehensive definition for enterprise architecture (referred to as EA), as well as discover how it is currently practiced. Thereafter, the literature review will investigate a comprehensive definition for agility and research why it is emerging as a critical topic. The next chapter of the literature review will research how agility fits within the context of EA, uncovering a comprehensive definition for agile EA and the best practices in agile EA development. The final chapter of the literature review will investigate suitable measurement techniques that can be used to assess the level of agility of EA. On completion of the literature review, a preliminary framework will be created using the most important contributions from the literature. An empirical study will be conducted to explore the definitions for EA, agility, agile EA, the methods to measure the agility of EA and the concepts for the development of agile EA summarised in the preliminary framework. Data analysis follows an interpretive and qualitative approach based on four case studies through interviews with systems experts in four South African organizations in one province. Each interviewee was interviewed once. The initial interview with a Principal Consultant on Enterprise Strategy Consulting at organisation # 1 formed the basis of an exploratory study; the results of which were used to refine the research instrument and preliminary framework. Thereafter, a more rigorous empirical study focused on interviews with the Chief Architect, Senior Manager in Advisory Services and an Enterprise Architect at organizations 2, 3 and 4 respectively was conducted. The research follows an inductive approach to capture the interpretive experiences of participants and develop theoretical propositions from them. Following the exploratory pilot study it became necessary to make changes to the preliminary framework and initial survey instrument created. Thereafter, the empirical study consisting of the remaining three cases was conducted to test the important aspects of the framework and literature definitions. The analysis of the results of the empirical study prompted further changes to the theoretical framework and definitions created. The interviews conducted with each of the organizations confirmed the factors for agile EA development as well as the effectiveness of the definitions created in the literature review. The research uncovered that the need for a more agile approach to developing EA and a way to measure the level of agility of EA has become more and more significant in organizations. This begins with a better understanding of EA, agility, how agility fits within the context of EA, as well as appropriate methods to measure agility.

Artificial intelligence (AI) is quickly transforming business operations and society, as AI capabilities are incorporated into applications ranging from mobile personal assistants to self-driving cars. The potentially disruptive nature of AI calls for an extensive investigation into all aspects of AI-human interactions at individual, group, organizational and market levels. However, there is paucity of academic information systems (IS) research in this area that goes beyond the development and testing of specific narrow AI capabilities. AI represents an important opportunity for organizational and behavioral IS researchers, but also presents challenges associated with the underlying complexity of AI technologies and the diversity of AI applications. Understanding how existing AI research and business practice relate to traditional areas of IS research is an important step towards creating a comprehensive behavioral and organizational AI research agenda. This dissertation seeks to achieve a dual purpose in a series of three essays. Essay 1 seeks to understand the current state of business AI research and practice in business through a quantitative literature review, relate the findings to traditional IS research areas, and identify potentially fruitful research areas for AI-focused IS research. Essays 2 and 3 seek to address specific research questions related to one of such research areas, namely, human interactions with AI enabled applications. Essay 2 focus on user experience with a chatbot, a popular AI application, and Essay 3 explores how user experiences with AI assistant apps differ from their interactions with more traditional IT artifacts.

The Association for Computing Machinery (ACM) recognizes five computing disciplines: Computer Science (CS), Computer Engineering (CE), Information Technology (IT), Information Systems (IS), and Software Engineering (SE). Founded in 1947 the ACM is the world's largest society for computing educators, researchers, and professionals. While Computer Science has been a degree program since 1962, the other four are relatively new. This research focuses on understanding the graduate research in four of the five ACM disciplines (CS, CE, IT, and IS) using a large body of thesis and dissertation metadata. SE is not found in the metadata and graduate work in SE is not included. IS is no longer officially found in the metadata so its representative ProQuest replacement, Information Science although not an ACM recognized discipline is used based on the commonality of the associated ProQuest Classification code. The research is performed using co-word and graph analysis of author-supplied Classifications, Departments, and keywords. Similarities and differences between the disciplines are identified. Whether the computing discipline is the primary or the secondary focus of the research makes a large difference in the connections it makes with other academic disciplines. It was found that the Departments from which computing research originates varies widely but the majority come from computing-related Departments. Finally, gaps are apparent from the practitioners' views of the computing disciplines versus the public's view.

Information Communication Technology (ICT) is in the discourse of international development,which is often considered as the key to socio- economic development in the sense that it helps tosolve social problems and increases the rate of economic growth. ICT policies are situated in thiscontext. Many international agencies advocate certain policies in order to accelerate economicgrowth and development in so-called developing countries. In 2009, Bangladesh enacted itsNational ICT Policy setting a broad vision to establish a transparent, responsive and accountablegovernment; developed skilled human resources; and to enhance social equity through anextended use of ICT. Following this vision multiple objectives have been addressed where socialequity and integrity are prioritized in the name of developing a socially equitable and integratedsociety through ICT. The research task of this work is to analyze the discourse of this strategyand to compare it to social reality. The ‘Theory of Communicative Action’ (TCA), which isbased on the four validity claims - truth, legitimacy, sincerity, and clarity - is used to demonstratehow social equity and integrity are addressed as objectives and what claims are made in theaction items with regard to these two objectives and how far such claims reflect social reality.Keywords:Information Communication Technology (ICT), National ICT Policy, Social Equity, Integrity,Communicative Action Theory, Critical Discourse Analysis, Validity Claims, ICT4D, CriticalTheory, Critical Information Systems research.

[Truncated abstract] The dominant approaches to knowledge management practice and the design of knowledge management systems are driven by a resource-based view of knowledge. In this thesis, it is argued that the resource-based view of knowledge is limited and lacks social sensitivity. In this thesis, Knowledge Management is viewed as a social activity and the development and examination of an alternate approach to conceptualising the social processes of knowledge management in organisations, is the primary objective. In pursuing this objective, the question of whether an activity-based view of knowledge processes can assist the design of knowledge management practice and systems is examined. To address this research question, a conceptual framework is developed which redefines the conventional, universal approach to knowledge context . . . From an organisational perspective, the ABCs framework suggests that the institutionalisation and contextualisation of knowledge provides management with another dimension for considering knowledge management and knowledge management systems implementation. The findings from the case study suggest that knowledge workers are influenced by environmental factors. As a result, organisations can use this research to develop knowledge management practices that take environmental factors into consideration. As a starting point for organisations, the findings from the case studies are used to develop a set of guidelines for the design of knowledge management practice and systems. Further research is suggested in terms of extending to considerations of other aspects of Luhmann’s theories and exploring other complexity sciences as the basis of knowledge management.