Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-17T11:08:10Z No. of bitstreams: 1 AdrianaRodriguesOliveiraDissertacao2017.pdf: 2118770 bytes, checksum: aa6bc2334c970bb1593c46bd63344e46 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-17T11:08:20Z (GMT) No. of bitstreams: 1 AdrianaRodriguesOliveiraDissertacao2017.pdf: 2118770 bytes, checksum: aa6bc2334c970bb1593c46bd63344e46 (MD5) / Made available in DSpace on 2017-11-17T11:08:20Z (GMT). No. of bitstreams: 1 AdrianaRodriguesOliveiraDissertacao2017.pdf: 2118770 bytes, checksum: aa6bc2334c970bb1593c46bd63344e46 (MD5) Previous issue date: 2017-08-28 / The objective of this study is to investigate how the processes of collective intelligence can contribute to support the risk management of a financial institution, in the context of digital business. For the theoretical foundation of this objective, the research was made to access the publications on the topics of strategic intelligence, collective intelligence, digital business and risk management in financial institutions. This research was made through qualitative approaches, through documentary sources focused on risk management processes in financial institutions and digital, and quantitative, made through a questionnaire applied to employees assigned to agencies of a financial institution that attend in the Digital model. It was observed that these employees feel responsible for the risk management process coming from digital businesses and want to contribute actively with this process. They identify that the fraud event and external theft of operational risk is primarily responsible for the losses resulting from the implementation of the digital business model in financial institutions.The results showed the need for improvements in the risk management process of financial institutions to deal with the risks arising from the changes brought about by the digital business. In order to treat these improvements, a framework was proposed to build a collective intelligence in the scope of risk management of a financial institution. / O objetivo deste estudo ?? investigar como os processos de intelig??ncia coletiva podem contribuir para apoiar o gerenciamento de riscos de neg??cios digitais de uma institui????o financeira. Para a fundamenta????o te??rica desse objetivo, foi realizada pesquisa para acesso ??s publica????es sobre os temas intelig??ncia estrat??gica, intelig??ncia coletiva, neg??cios digitais e gerenciamento de riscos em institui????es financeiras. Essa pesquisa foi realizada atrav??s das abordagens qualitativa, realizada a partir de fontes documentais com foco nos processos de gerenciamento de riscos em institui????es financeiras e neg??cios digitais e quantitativa, realizada por meio de question??rio aplicado aos funcion??rios alocados em ag??ncias de uma institui????o financeira que atendem no modelo digital. Foi observado que estes funcion??rios se sentem respons??veis pelo processo de gest??o de riscos provenientes dos neg??cios digitais e querem contribuir ativamente com este processo. Eles identificam que o evento fraudes e roubos externos do risco operacional ?? o principal respons??vel pelas perdas resultantes da implementa????o do modelo de neg??cios digitais em institui????es financeiras. Os resultados encontrados comprovaram a necessidade de melhorias no processo de gerenciamento de riscos das institui????es financeira para lidar com os riscos advindos das mudan??as provocadas pelos neg??cios digitais. Buscando atender estas melhorias, foi proposto um arcabou??o para se construir uma intelig??ncia coletiva no escopo do gerenciamento de riscos de uma institui????o financeira.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-12-15T19:17:07Z No. of bitstreams: 1 BarbaraNeveseSilvaDissertacao2017.pdf: 1997379 bytes, checksum: a140d2e8e6c8624cca7c15598e2c166e (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-12-15T19:17:24Z (GMT) No. of bitstreams: 1 BarbaraNeveseSilvaDissertacao2017.pdf: 1997379 bytes, checksum: a140d2e8e6c8624cca7c15598e2c166e (MD5) / Made available in DSpace on 2017-12-15T19:17:24Z (GMT). No. of bitstreams: 1 BarbaraNeveseSilvaDissertacao2017.pdf: 1997379 bytes, checksum: a140d2e8e6c8624cca7c15598e2c166e (MD5) Previous issue date: 2017-11-29 / This study aims to evaluate the perception of information about the Capes Portal Periodicos (Scientific Digital Library), regarding the potential contribution of different practices and tools of Collective Intelligence (ICol) that can contribute to open science in Brazil. For the theoretical foundation of this aim, a literature review of the concepts of collective intelligence and open science was done, as well as the other ideas related to these topics (crowdsourcing and wisdom of the crowds). In this way, were identified ICol's main practices, routines, tools and collective intelligence processes to verify their potential impact to the collaboration of researchers from Brazil and that could be applied to open science and the main trends on the subject. Based on the information found in the literature, it was sought to understand how it is possible to increase collaboration among Brazilian researchers through Capes Digital Library, with the purpose of suggesting improvements within the scope of the Portal. For this purpose, a questionnaire was applied to students, professors, and collaborators of postgraduate courses from selected universities to measure their perception of ICol practices identified in the current literature. From the analysis of the results, it is recommended to insert the following methods in the Capes Digital Library: discussion forums, scientific blogs, wikis, and altmetrics. Finally, to validate the results obtained, interviews were conducted with specialists who have the strategic responsibility in the management of postgraduate programs and the dissemination of science. It was found that the respondents agreed with the suggested practices, although they had some caveats regarding their application. The suggestion is to connect these universes through the interoperability between search systems, in other words, inserting links from referral sites in wikis/ academic discussion forums as well as scientific blogs, in order to provide users with relevant information that can be of their interest. In the case of alternative metrics, the idea is to insert directly into the portal interface and provide researchers with information that can help them to share scientific results through the indicators produced in real time on the web. / O objetivo deste estudo ?? avaliar a percep????o de usu??rios acerca do Portal de Peri??dicos da Capes, quanto ao potencial de contribui????o de diferentes pr??ticas e ferramentas de Intelig??ncia Coletiva (ICol) que podem contribuir com a ci??ncia aberta no Brasil. Para a fundamenta????o te??rica desse objetivo foi realizada revis??o de literatura dos conceitos de intelig??ncia coletiva e ci??ncia aberta, bem como dos demais conceitos correlatos a estes t??picos (crowdsourcing e sabedoria das multid??es). Dessa forma, foram identificadas as principais pr??ticas de ICol, rotinas, ferramentas, processos de intelig??ncia coletiva para verificar seu potencial de impacto ?? colabora????o de pesquisadores do Pa??s e as principais tend??ncias sobre o assunto. A partir das informa????es encontradas na literatura buscou-se compreender de que forma ?? poss??vel aumentar a colabora????o entre pesquisadores brasileiros por meio do Portal de Peri??dicos, com a finalidade de sugerir melhorias em seu ??mbito. Para tanto, foi aplicado question??rio para alunos, professores e colaboradores de cursos de p??s-gradua????o de universidades selecionadas a fim de mensurar sua percep????o a respeito das pr??ticas de ICol identificadas na literatura corrente. A partir da an??lise dos resultados, recomenda-se inserir no Portal de Periodicos da Capes as seguintes pr??ticas: f??runs de discuss??o, blogs cient??ficos, wikis e m??tricas alternativas. Por fim, a fim de validar os resultados obtidos foram realizadas entrevistas com gestores que possuem responsabilidade estrat??gica na gest??o de programas de p??s-gradua????o e/ou t??m responsabilidades institucionais na dissemina????o da ci??ncia brasileira. Verificou-se que os entrevistados concordam com as pr??ticas sugeridas, apesar de fazerem algumas ressalvas quanto ?? sua aplica????o. A sugest??o ?? conectar estes universos por meio da interoperabilidade entre os sistemas de busca, ou seja, inserir links de sites refer??ncias em wikis/ f??runs de discuss??o acad??micos, bem como blogs cient??ficos, de modo a prover os usu??rios de informa????es relevantes que podem ser do interesse dele. No caso das m??tricas alternativas, a ideia ?? inserir diretamente na interface do portal e oferecer aos pesquisadores informa????es que podem auxili??-los a acompanhar o compartilhamento de resultados cient??ficos, por meio dos indicadores produzidos em tempo real na web.