Cognitive responses to identity crisis can influence inner harmony, behavior, and decision making while negatively affecting interpersonal relationships. The emotions associated with identity crisis establish the conditions that lead to various forms of conflict. Identity-related conflicts are often intractable and characterized by high levels of stalemates, counterproductive responses, posturing, or one-sided resolution expectations. Furthermore, the onset of dual conflicts brought about by competing internal and external demands has a deleterious impact on conflict strategies and resolution attempts. The purpose of this study was to explored the relationship between the pursuit of the ideal self and intrapersonal conflict as a means to further the understanding of the role identity in conflict. The researcher utilized a mixed-method approach to determine associations between variables. During the quantitative phase of the study, a Pearson’s bivariate correlation was used to establish statistical significance. Research results reveal a strong significant negative correlation between the pursuit of the Ideal Self. A Transcendental Phenomenological inquiry was conducted to explore the essence of the participant’s experience. Participants described the phenomenon as an unachievable, continuous, and emotional maturation process that fosters reflection, restraint, and inner peace. Additionally, the qualitative phase of the study revealed a connection between the pursuit of the ideal-self and an individual’s conflict management style.

This research focused on a micro-analysis of intrapersonal conflicts that originated from an upbringing of Chabad-Lubavitch, a spiritual branch of Judaism. The cultural stress and uncertainty of how to be labeled within a Chabad-Lubavitch framework is also explored from an insider’s perspective through autoethnography, which provided unrestricted access to intrapersonal conflicts, and reduced the risk of psychologically harming other Lubavitchers. Field theory, human needs theory, uncertainty-identity theory, culture-stress theory, and communication accommodation theory provided an interdisciplinary theoretical foundation to analyze the manifested intrapersonal conflicts. The collected data consisted of culture and family diagrams, recorded intrapersonal conflicts, archival materials, and a supplementary reflexive journal. This analytical autoethnography expands social science research through the data analysis and findings, which discusses how originating from a culture of Chabad-Lubavitch has impacted the past, present, and potential future of intrapersonal conflicts. Cultural customs, private and public life perceptions, historical trauma, and environmental stressors were noted as significant factors that contributed to intrapersonal conflicts. The recommendations of this study include possible approaches to reframing intrapersonal conflict that may contribute to cultivating internal peace for members of this community experiencing cultural stress.

本研究乃在探討個人內在衝突、人際衝突、個人生涯規劃的瞭解程度以及生涯發展效能之間的關係，並提出衝突管理的技巧與方法以做為個人生涯規劃時的技術之一。 　　本文共分為六章，第一章為「緒論」，說明本文之研究緣起與研究目的、研究範圍、研究方法與研究限制、及重要名詞界定。 　　其次，本文採文獻探討法與問卷調查法，在文獻探討方面，於第二章為「生涯發展的理論基礎與相關文獻」，將說明生涯發展理論的概況、生涯發展的理論與模型、生涯發展的階段與任務以及生涯發展的效能。第三章為「衝突管理的理論基礎及其應用」，探討衝突管理的基本內涵、衝突管理的理論與模型、衝突管理的方法與技巧。 　　再者，在問卷調查方面，本研究之抽樣對象為財政部賦稅署、高雄市國稅局、臺灣省南區國稅局、台北市稅捐稽徵處及花蓮縣稅捐稽徵處等五個機關，總計531位稅務人員。研究量表為筆者自行編製，主要的變項為個人內在衝突、人際衝突、個人生涯規劃的瞭解程度以及生涯發展效能四大部份，資料分析方法則採次數分配、t考驗、變異數分析、相關分析及迴歸分析等方法。這些內容皆於第四章「實證研究調查與設計」中，分為相關研究與本文研究架構及假設、研究對象的探討、研究工具及樣本特性、及資料分析方法四節說明之。 　　再次，於第五章「研究結果分析與討論口說明本研究的結果，而本文的研究發現可歸納為以下數點： 　　1.男性、已婚者、主管人員、年齡較長者、服公職年資較久者、及簡任官等人員對生涯規劃的瞭解程度較高。 　　2.女性、未婚，在目前機關任職五年以下者、及委任官等人員之「個人一角色的衝突」較高。 　　3.年齡較輕者與服公職年資較短者，其個人的內在衝突較高。 　　4.男性、主管人員、年齡較輕者、服公職年資較短者、及薦任官等人員，對人際衝突處理風格較偏向採取「整合」的方法。 　　5.男性、已婚、主管人員、年齡較長者、服公職年資較久者、監察政風人員、官等較高者、及花蓮縣稅捐稽徵處人員，其生涯發展的效能較高。 　　6.個人生涯規劃瞭解程度與個人內在衝突、人際衝突的處理風格及生涯發展效能的相關性，分別呈負相關、正相關及正相關。 　　7.個人內在衝突與人際衝突的處理風格、及與生涯發展效能的相關性，皆呈現負相關。 　　8.「整合」、「專斷」及「妥協」等人際衝突的處理風格與生涯發展效能呈現正相關。 　　9.個人的生涯規劃瞭解程度、個人內在衝突及人際衝突對生涯發展效能的預測力不盡理想。 　　10.在本研究中，稅務人員人際衝突的處理風格僅出現四種，亦即整合、謙恭、專斷、及妥協四種風格。 　　最後，第六章「結論」將綜合前述的研究結果加以討論，並就理論探討與實証研究部份提出研究建議。