Thesis (M.Soc.Sc.)--University of Hong Kong, 1987. / Also available in print.

This study examined job satisfaction among social workers in a correctional environment. A model was derived that defines job satisfaction as an attitude based on environmental and personal factors. The purpose of this research project was to examine what factors based on the model, lead to job satisfaction within the Ministry of Public Safety and Security using the Job Satisfaction Survey (Spector, 1997). Questionnaires and surveys were sent to all social work and psychology staff employed in a correctional institution across Ontario. Results support the model that both environmental and personal factors influence the perception and assessment of job satisfaction. Overall the majority of social workers working within the Ministry reported being satisfied (M = 115.0, SD = 27.3); however, psychology staff reported greater job satisfaction (M = 137.9, SD = 21.3). For social workers, supervision, co-workers and the work itself were the factors that related to job satisfaction. Working conditions, communication, contingent rewards and opportunities for promotions were related to dissatisfaction. The proposed model offers suggestions to human service organizations that wish to improve recruiting and retention of social workers.

No description available.

La presente investigación realizada tiene como objetivo general determinar la relación que existe entre la calidad de servicio y la satisfacción del cliente de la Financiera Qapaq S.A – Huancayo, 2017. La investigación se basa en el método científico, por su finalidad es pura, con un diseño no experimental - transaccional, de naturaleza cualitativa y nivel descriptivo correlacional, con una técnica de investigación que se restringe a la utilización de la encuesta, de un cuestionario basado en el método SERVQUAL, a una muestra que está conformada por 384 clientes de la Financiera Qapaq S.A – Agencia Huancayo. Para la obtención de resultados se aplicó un cuestionario con escala de Likert el cual está compuesto por 16 preguntas, estas fueron elaboradas de acuerdo con las variables en estudio. De estas, se concluyó que tanto a calidad de servicio y la satisfacción del cliente tienen una correlación directa.

Thesis (M. Soc. Sc.)--University of Hong Kong, 1982.

Introduction: Shortage of doctors and nurses is a global problem. How to retain them in the public sector is one of the most important issues that needs to tackle at the administrative level. There are numerous number of studies focusing on the factors that medical staff considered to be significant in enhancing their job satisfaction so as to make them stay in their existing job. However, there are relatively fewer studies on the intervention that are effective to increase the job satisfaction. In this project, literatures are reviewed on the effectiveness of different management measures in enhancing job satisfaction of the medical staff. Method: Literature search on the effect of different management measures on job satisfaction of medical staff. The review will also cover the combination of various measures in order to maximize their effects in enhancement of job satisfaction. Results: It is suggested that by improving the working environment, which includes unit re-organization, workload re-allocation and new technology adoption, is the most common and effective way to improve job satisfaction among medical staff. Indirectly, by allowing more autonomy and provision of training as well as learning opportunities to the staff can lead to an increase in self-esteem and respect from patients and colleagues. These will in turn improve job satisfaction. However, due to the use of different evaluation methodologies by different investigators, direct comparison of the management measurements is difficult. Conclusion: The management measures like improving the working environment, allowing more autonomy and providing trainings are found to be effective in enhancing job satisfaction of medical staff. Using standardized evaluation tools will allow a more valid comparison between different interventions. / published_or_final_version / Public Health / Master / Master of Public Health

published_or_final_version / Public Administration / Master / Master of Social Sciences

Thesis (M.P.A.)--University of Hong Kong, 1997. / Includes bibliographical references.

Thesis (M.P.A.)--University of Hong Kong, 1997. / Includes bibliographical references. Also available in print.

Thesis (M.Soc.Sc.)--University of Hong Kong, 1982. / Also available in print.