The research takes depth interview of the case study method. It focuses on the engineering department of the telecommunications industry which is transformed into an independent engineering company by spin-off. It also discusses the motive of diversification and the model of operation. The research expects to understand the interactive relation between successful entrepreneur, management abilities and resource using. The research chooses a successful spin-off company as it's case study. It discusses the strategy phase and implementation phase to find out the key success factors. By analyzing the documents about entrepreneur, the research investigates the managements and strategies of spin-off and integrates the theories and practices into a conclusion: 1. Strategy is the motive power of entrepreneur: The right strategy is "Do the right thing". Whether a start-up can start or not depends on the right combination of core strategies, strategic resources and value net. 2. Implementation is the driving power of entrepreneur: The good implementation is "Do the thing right". Whether a strategy can operate or not depends on the efficient combination of organization structure, human resource, technical R&D, manufacturing, marketing, customer relationship and financial planning. 3. Key success factor (KSF) is the accelerating power of entrepreneur: Only if the strategy phase and implemetation phase operate in coordination, the start-up possesses the condition of success. However, just a fast success is a real success in the speedily changing time. A start-up company cannot shorten the time to success unless it owns some special KSF. 4. The success in the entrepreneurial phase can't ensure that the start-up will also succeed in the future operation. It must transform the success factors in the entrepreneurial phase into the ones in the future operation.

Taiwan¡¦s auto industry began with Taiwan Yulon Motor Company in 1957, as well as with the development of the related auto parts and components industry. After more than four decades, most companies have developed flexible production skills that allow them to produce a comprehensive assortment of auto parts and components in small quantities that meet international quality standards. The new wave of electronics manufacturing companies have devoted a large percentage of their resources to automotive products, either at their home base, or at their manufacturing facilities abroad. The QS-9000 Quality management system is a fundamental requirement for automotive parts suppliers. The main purpose of this thesis is to research the relationship between the implementation of QS-9000 and customer satisfaction. This study is focused on this inter-action from three perspectives: formulation, implementation and customer satisfaction. Key success factors such as; steering team, organization, target, criteria, documentation, training, standardization and auditing have been defined and studied for their effects on the QS-9000 management system implementation. Developing and implementation quality system utilizing the criteria given in the ISO 9000 or QS-9000 quality system standard can achieve satisfying customer requirements. The successful implementation of a quality management system can contribute to the overall business efficiency of an organization, such as administration, accounting, engineering, marketing, maintenance and after-sales service. The company shall develop the internal and external customer satisfaction indices to check the customer expectation on their service and product. Quality cost are the costs of putting thing right. The monitor for cost of quality can reduce the non-productivity hours and material scrap then achieves the continual improvement management philosophy. In addition, the surveyed case firms disclosed that the QS-9000 standards indeed helped their organization to upgrade the efficiency and service quality of their operation and as such enhance their company¡¦s image as well as customer satisfaction.

Abstract This study is an exploratory study. It discusses the comparison of pet dog business sales paths about web-store and traditional store sale path. This study tries to find the suitable sales path of pet dog business.Through this study, we could find the pet dog business is thrived by the web-store in Internet. Due to some problems of safety trade and order in Internet, we suggest the pet dog business must combine the traditional store sales path and web-store to get more performance. In the conclusion, if we can handle and control the following key successful factors, we will get more competition in the pet dog business: 1. The key successful factors of traditional store sales path: the price of the product (the price of dog), pre and after service, the dog health. 2. The key successful factors of web-store: the friendly website design and safety trade.

Abstract The economic boost in the 1980s gave the ornamental fish industry a great opportunity to expand. However, in the 1990s Taiwan experienced a backlash in its local economy and stock market. The supply in the ornamental fish market was greater than the demand, and some importers started fish exporting businesses. Within only a few decades, Taiwan has become one of the major exporting countries of ornamental fish. Taiwan has long been reputed as the Kingdom of Cultivation. The cost for Taiwan fish farmers to raise food fish is higher than it is for fish farmers in other southeastern Asian locations. Taiwan has advanced technologies, but is losing ground in the market. Facing the challenges posed by globalization, ornamental fish is one of the few fish industries in which Taiwan has its niche. The research motivation is to find out how Taiwan can maintain its competitiveness in the global arena. Few websites, databases or research institutes provide a comprehensive introduction or analysis of the international competitiveness of ornamental fish industry. The information in open source is limited, fragmented and incoherent. In light of this situation, the research expects to systematically analyze Taiwan's and the global ornamental fish industries, and to determine the factors necessary for achieving success. Based on literature reviews, the research analyzes the major import and export countries of ornamental fish, and the information concerning Taiwan's ornamental fish industry. Key success factors of the industry include: (1) flight routes and shipment fare, (2) species of fish, (3) prices, (4) cultivation technology and quality, (5) the logistics management capability of exporters, (6) marketing, (7) service, and (8) government policies. Based on the key success factors, the research reaches a conclusion, and provides suggestions for government, exporters, and fish farms. It is expected that the ornamental fish industry in Taiwan will upgrade its international competitiveness. Keywords¡GOrnamental Fish Industry, Key Success Factors, International Competitiveness

With the rapid development of Internet technology, the higher demand for information and more convenient way to access information give the conduct of human life a dramatic impact. Most recent Internet users who would like to gather information will use the Search Engine first but lots of them will also focus in certain special Thematic Website to acquire more complete and in-depth information. Based on this demand, there are more and more such websites created and grown with high efficiency. This trend reveals that Thematic Website has equal scale of advertising business opportunity as Search Engine Website. However, there are numerous competitors providing the homogeneity website in this information-rich environment. Under this condition, how to grasp the unique value and correct operation of the direction for such websites is the focus of development strategy. Moreover, how to operate virtual community to create content (co-create) and gather the knowledge by network interaction is a main trend for Thematic Website to enhance competitiveness and cohesion of the user currently. Therefore, the research of this thesis was aimed to analyze the key success factors of Thematic Website by conducting the management and development of the virtual community within this kind of website, including their interaction behavior and the commercial activity. The main research way is to explore the relevant literatures that discussing the successful factor of information content website and management of virtual community, and then to compile a viable theme with these arguments about the successful factor related to the subject in this thesis. According to Analytic Hierarchy Process (AHP), we designed the questionnaire and invited the webmaster and senior users belonged to two successful Thematic Websites (BAHAMUT and Fashion Guide) to be the research objects. Through the calculating with the data weighting and further analysis, the conclusion is provided in this thesis to make recommendations for Thematic Website development and business strategy on the frame of reference.

Magister Commercii - MCom / The South African government has earmarked the Travel and Tourism industry as a key sector for economic growth as it plays an important role in stimulating the South African economy. Over the last few years the industry has placed greater emphasis on tour packages being offered to tourists, with one key group, Inbound Tour Operators, emerging to fulfil this important role. However, there have been limited studies conducted in the South African context which aim to isolate generalizable key success factors (KSFs) in the Travel and Tourism sector. By focusing on two important research streams, competitive advantage and international entrepreneurship, this study identified nine main KSFs. These KSFs were developed using Thomas and Long's KSF model (Thomas and Long, 2000). The general research approach was a qualitative, multiple-case study whereby six firms were selected from the inbound tour operator sub-sector of the SA tourism industry. The research methodology used in-depth interviews which were conducted with an industry expert and owner-managers of small, mediumand large inbound tour operators, serving and operating in international markets. This helped to gain an understanding of the complex and intricate ways that these firms comprehend KSFs and build their international strategy. As a result of this research approach, it was possible to identify how these KSF variables are influenced through management's decisions and how they essentially affect the overall competitive positions of the various firms in the industry. It also led to novel findings which challenged conventional international entrepreneurship thinking, such as the Uppsala approach, on the basis that firms do not only follow sequential steps when internationalising their businesses. It was found that entrepreneurial firms internationalise their businesses from the outset and extensively leverage off of internet-based technology and utilise export-based activities to engage international markets. The implications of the findings show that existing and new tour operators entering the tourism industry have clear KSFs which they can target in order to achieve success. These factors are variables which management can influence through their decision-making and affect the overall competitive positions of their firm in the industry. Nonetheless, further studies are required to identify KSFs in the other sectors within the tourism industry to provide valuable insights regarding how the international competitiveness of the local tourism industry as a whole may be improved.

The goal of this master's thesis is to develop the concept of a restaurant located in Paris, playing weekly live classical music concert, to test this concept through existing literature, potential customers and develop a full business plan. The first part of the thesis investigates theoretical background and a test of the concepts to potential customers. The first is composed of four main topics: factors influencing customer's loyalty in a restaurant, the influence of the physical environment, the effect of music on the atmosphere's perception and associated purchasing behaviour in a restaurant and finally key success factors in the restaurant industry. The second part will be composed of three sub-parts, the first stating the goal of the survey, the second how the survey was realised and the third will present the results and conclusions. The second major part of the thesis is the development of the concept after it was confirmed in the previous part. It is composed of a business plan, the latter describing the concept, the market, the business model, marketing strategy & plan, management, development plan and risks. Financial data will be provided in annexes.

The United States has high failure rates of small businesses, with 50% of new small business establishments failing during the first 5 years, and 60% of small business owners failing within the first 6 years of business operation. Small retail services business owners help provide job creation as a driver of growth for the U.S. economy. The purpose of this qualitative single case study was to explore the strategies small retail services business owners use to sustain their business for 5 years or more in San Diego County, California, with entrepreneurship theory as the conceptual framework. A purposive sample of 2 successful small retail services business participated in the interview process describing their perspectives. The research question aim was to identify strategies that successful small retail services business owners apply to sustain their business beyond 5 years. Coding keywords, sentences, and ideas from semistructured interviews and document analysis into categories was the key for the data analysis using method triangulation. Six themes emerged: (a) education and training skills acquired, (b) motivation, (c) brand awareness, (d) community involvement, (e) client loyalty, and (f) small business survival tactics. According to the responses of the participants, brand awareness and client loyalty were the most vital strategies to sustain business more than 5 years. The implications for social change include the potential to provide new strategies to support small retail services business toward sustainability; create strong relationships between small business; and enhance perceptions of community in order to increase sales, revenue, and job creation.

<p>In the current fast-moving, global and complex business world, implementing organisational change has become one of the major leadership issues. Indeed, competitive organisations are turning out to be the ones that are flexible, able to adapt rapidly and continuously; strong leaders are turning out to be the ones who are transformational and who are able to implement change successfully.</p><p>However, as the business world is becoming more complex, organisations are following the same path and are developing increasingly complicated structures. Risk of failure in implementing change in such complex organisations is consequently high and leaders must lead strategic moves with dexterity. They must understand their role, the required skills as well as the importance of the people while starting to implement change. They must understand where to exert their influence and they should therefore be able to determine what are the key success factors to be taken into consideration in the implementation process.</p>

The container shipping industry is essentially a service industry, based on the derived need of shippers wanting to transport their goods to buyers around the world. The industry relies on the volume of world trade and consequently is highly cyclical with its profitability being dependent, in large part, on the health of the global economy. It is also a highly capital intensive industry that requires large amount of investment in large scale fixed assets, such as ocean vessels, ports facilities, terminal equipments, global office networks and communication infrastructure. The industry has been undergoing a period of restructuring and consolidation in the 1990s, reflected in both merger and acquisition and in the formation of global alliances. This paper will explore the literature on growth alternatives and competitive advantages of the industry. The specific case on NOL/APL growth path and its key success factors of strategy-performance relationship will also be identified. This paper will conclude by making some suggestions on longer-term strategy for the company in order to generate sustainable profitability and financial success for the NOL/APL group.