With an increasing demand for customized products with short delivery times, high quality, and competitive prices, manufacturing firms have to be flexible, agile, effective, and productive. In Industry 4.0, the focus were on technologies as a response to the shifted business environment. Nowadays, the integration of humans with Industry 4.0 technologies has gained interest, also known as Industry 5.0. With an increasing focus on humans, Knowledge Management (KM) and Knowledge Transfer (KT) become essential for organizations to stay at the forefront and sustain competitive advantage. Consequently, this research investigates how a manufacturing company could improve its KT to operators, especially through the use of the technology Augmented Reality (AR). This study is an exploratory case study with an inductive research approach. From a scientific perspective, this research has used an interpretivist approach. The research consisted of several phases where data from interviews, internal documents, and observations were collected and compared with previous research on the subject. Through several data sources, triangulation of data was possible andthe research questions were answered. The approach of the thesis was to, firstly, analyze current KT methods within a manufacturing setting, secondly, to analyze the required knowledge, and, thirdly, to analyze the fit of AR within KT. It was found that KT through face-to-face communication was commonly used and could create a dependability on human interaction. It was also found that documents were used as a KT method and that a discrepancy in usage could occur. Moreover, it was found that the required knowledge by operators was related to operational, problem-solving, and innovative capabilities. With regard to this, it was found that AR primarily could aid explicit KT and enhance operational capabilities. It was also found that it could aid within additional areas as well, such as being a tool for problem-solving and interdivisional KT. The thesis contributes towards academics by connecting AR for operator support to the concepts of KT and KM. The thesis also contributes towards practice by giving recommendations on the usage of AR within a manufacturing context and contributes towards the discussion of aiding peers in their workplace development. / Med en ökad efterfrågan på skräddarsydda produkter med korta livscyklar, hög kvalitet, och konkurrenskraftiga priser måste produktionssystem bli mer flexibla, agila, effektiva och produktiva. Iindustri 4.0 var fokuset att med hjälp av teknologier nå ett skifte i dessa, men med ett ökat fokus på att integrera människan kom industri 5.0. Med ett ökat fokus på människan blir kunskapshantering och kunskapshantering en viktig del för organisationer att ligga i framkant och upprätthålla konkurrenskraftighet. Därav undersöker det här arbetet hur en bearbetande produktion kan förbättra dess kunskapsöverföring till maskinoperatörer, speciellt genom användandet av teknologin Augmented Reality (AR). Denna studien är en utforskande fallstudie med en induktiv ansats och från ett metodologiskt perspektiv har studien haft en interpretivistisk ansats. Forskningen bestod av flera faser där data från intervjuer, interna dokument och observationer samlades och jämfördes med tidigare forskning inom ämnet. Genom flera datakällor var triangulering av data möjligt och forskningsfrågorna kunde besvaras. Arbetet började med att analysera dagens metodik inom kunskapsöverföring för att sedan kolla på vilken kunskap som krävs av operatörer. Sedan undersöktes hur AR kan användas inom kunskapsöverföring. Resultatet och analysen visade att face-to-face var en vanligt förekommande metod som orsakar ett beroende på människorna involverade i processen. Det visade sig även att användandet av dokument var vanligt förekommande för att överföra kunskap och att en diskrepans kan förekomma. Kopplat till kunskapen hos operatörer visade det sig att operatörer behöver kunskaper som är operativa och kunskaper relaterat till problemlösning och innovation. Sedan undersöktes AR där det visades att AR bidrar mestadels inom explicit kunskapsöverföring och bidrar till operationella kunskaper. Det visade sig även att AR bidrar inom interdivisionell kunskapsöverföring och användas som ett verktyg vid problemlösning. Arbetet bidrar inom både praktiken och till litteratur. Till litteratur bidrar arbetet genom att föra samman AR som hjälpmedel för operatörer med kunskapsöverföring och kunskapshantering. Arbetet bidrar även till praktiken genom att ge rekommendationer för användandet av AR och till kunskapsöverföring till anställda för att främja en utveckling på arbetsplatsen.

Background: Globalization, technological advancement and opportunity of capturing new markets have pushed business organizations to expand their business in the inter- national market. As a result, companies have established their subsidiaries in the host country and control their business from headquarters. Moreover, headquarters provide all the support such as training, strategies and knowledge to their subsidiary to perform better and help to build competitive advantage. The importance of knowledge transfer has increased in recent decades because knowledge is considered as an asset. Aim: The aim of the study is to analysis the method of knowledge transfer (explicit and tacit) from multinational companies headquarter to their subsidiaries. Methodology: In this paper, qualitative research approach has been followed with con- tent analysis technique. Primary data has been collected through interviews and Conve- nience sampling technique were used. Findings: Findings of the study shows that MNCs are using agency theory and knowl- edge base theory to transfer knowledge to their subsidiary. Most of the cases it has been observed that headquarters appeared as a knowledge creator whereas subsidiaries only utilize that knowledge. Moreover, manufacturing based companies transfer more explicit knowledge and service based companies transfer more tacit knowledge. Almost every MNCs use training, seminars, creating social groups and written instructions to transfer explicit and tacit knowledge to their subsidiaries. Study also found that there are some internal (hoarding behavior, non-invented here syndrome) and external factors (culture, language, location) which affect the knowledge transfer process of MNCs. Contribution of the study: This study will help managers around the world to under- stand the core concept of knowledge transfer, knowledge transfer method and factors affecting knowledge transfer. On the other hand, it will also help to design flawless channels to transfer knowledge. Scope of further studies: More interviews can be added including managers from the subsidiaries to get a more broader perspective. Also the studies can be done with com- paring different industries since knowledge is different depending on the industry. For example, the service Industry has more tacit knowledge than in the manufacturing indus- try.