Thesis (MScEng)--University of Stellenbosch, 2008. / Bibliography. Also available via the Internet.

Thesis (M.S.)--Naval Postgraduate School, 2000. / Thesis advisors, Mark E. Nissen, James M. Barnard. "December 2000." Includes bibliographical references (p.75-77). Also available via the World Wide Web.

Dissertation (Ph.D.)--University of Toledo, 2007. / Typescript. "Submitted as partial fulfillment of the requirements for the Doctor of Philosophy degree in Manufacturing Management and Engineering." Bibliography: leaves 215-235.

"Doctoral dissertation"--Göteborgs universitet, 2000. / "October 2000." References.

Thesis (Ed.D.)--Duquesne University, 2009. / Title from document title page. Abstract included in electronic submission form. Includes bibliographical references (p. 91-95) and index.

Thesis (M.I.S.) - University of KwaZulu-Natal, Pietermarizburg, 2009. / Full text also available online. Scroll down for electronic link.

Abstract Peter Drucker (1999), a management master, points out that in the organizations of the 21st century, the most valuable assets of an organization are knowledge workers and the productivity of knowledge workers. Koch (1998) points out that exerting ¡§80/20 Principle¡¨ to find out core customers, investing resource and service on those rare mass-customers who can create most profits, and cultivating the relationship of long-term strategies are the effective ways to increase profits instead of continuously looking for new customers. Telecom industry plays a very important role in the development of Taiwan economy. It is really a crucial issue for this case corporation to focus on how to keep mass-customers in the competitive environment. The cost strengths of customer loyalty come from the factors of men and the outcomes of the long-term mutual interaction between customers and employees. The input of outstanding human resource is the main indicator deciding whether an enterprise possesses competitive strengths or not. The employees serving enterprise customers are the front-line representatives of this case corporation approaching enterprise customers. Outwardly, these employees represent their company, and it goes without saying that the quality and work performance of the employees are very important to the enterprise. The subject of the research is the present knowledge workers serving in the department of enterprise customers in this case corporation. Through the theories and concepts of literature review, the research uses individual attributes and knowledge workers¡¦ management strategies as the independent variables and core competencies as the intermediary variables to explore the relationship among individual attributes, knowledge workers¡¦ management strategies, core competencies and work performance. Among the totally mailed 603 questionnaires, there are 412 effective and available, and the effective return rate of questionnaires is 68.33%. After factor analysis, credibility analysis, variance analysis, correlation analysis and multi-regression analysis, here is the result of the research: 1. There is a positive significance among the research variables of the knowledge workers¡¦ management strategies, the degree of the possession of core competencies and work performance. 2. There is a positive significance between the knowledge workers¡¦ management strategies and the degree of the possession of core competencies: for example, ¡§team encouragement¡¨ has the positive effect on ¡§interpersonal competency,¡¨ ¡§attitude competency,¡¨ and ¡§profession competency,¡¨ and ¡§company learning commitment¡¨ has the effect on ¡§profession competency.¡¨ 3. There is a positive significance between the degree of the possession of core competencies and work performance: for example, ¡§interpersonal competency¡¨ and ¡§profession competency¡¨ significantly have the positive effect on ¡§task performance,¡¨ and ¡§interpersonal competency,¡¨ ¡§attitude competency¡¨ and ¡§profession competency¡¨ all significantly have the positive effect on ¡§contextual performance.¡¨ 4. There is a positive significance between the knowledge workers¡¦ management strategies and work performance: for example, ¡§knowledge leadership¡¨ and ¡§company learning commitment¡¨ significantly have the positive effect on ¡§task performance,¡¨ and ¡§knowledge leadership¡¨ and ¡§team encouragement¡¨ significantly have the positive effect on ¡§contextual performance.¡¨ 5. The knowledge workers¡¦ management strategies have an influence on work performance through the intermediary variables, core competencies: for example, ¡§company learning commitment¡¨ indirectly influences ¡§task performance¡¨ through the intermediary variables ¡§profession competency¡¨ and ¡§team encouragement¡¨ indirectly influence ¡§contextual performance¡¨ through the intermediary variables ¡§interpersonal competency,¡¨ ¡§attitude competency¡¨ and ¡§profession competency.¡¨

In the era of knowledge economy, human capital is the important capital which enterprise can rely on and maintain the competitiveness, and also the source of power for continuous innovation. To stimulate the working intention of knowledge worker is one of the important tasks for an enterprise to elaborate their human capital. This paper investigates the Biotechnology industry in order to understand that how the presentation of human capital in this knowledge intensive industry affects the innovation performance through the knowledge worker management. By the empirical data and statistic analysis in this paper, the findings are as below: I.The aspects of human capital are: the executives¡¦ direction ability of vision supervisors, the entrepreneurship of employees, the investment and exploitation in human capital, and excellent hire. II.The aspects of knowledge worker management are: the leadership of knowledge, the working styles with challenge, the plan of employees¡¦ development, organic designs of work, reasonable evaluation of performance, and the promotion of knowledge exchange. III.The aspects of innovation performance are: innovation of product and innovation of manufacture. IV.The influences of human capital on innovation performance. 1.The executives¡¦ direction ability of vision supervisors and the investment and exploitation of human capital both have significant positive effects on the innovation of products. Among which the investment and exploitation of human capital effects more than the executives¡¦ direction ability of vision supervisors does. 2.The entrepreneurship of employees has a significant negative effect on the innovation of products; the excellent hire has no significant effect. 3.The executives¡¦ direction ability of vision supervisors and the investment and exploitation of human capital both have significant positive effects on the innovation of manufacture. Among which the investment and exploitation of human capital effects more than the executives¡¦ direction ability of vision supervisors does. 4.The entrepreneurship of employees and excellent hire has no significant effect on the innovation of manufacture. V.The moderating effects on innovation performance from the interaction of human capital and knowledge worker management. 1.The interactions of excellent hire and leadership of knowledge, the working styles with challenge, and reasonable evaluation of performance have significant positive effect on innovation of products. 2.The interaction of the executives¡¦ direction ability of vision supervisors and organic designs of work has significant negative effect on innovation of products. 3.The interaction of the investment and exploitation of human capital and organic designs of work has significant positive effect on innovation of products. 4.The interaction of excellent hire and the plane of employees¡¦ development has significant positive effect on innovation of manufacture. 5.The interaction of the investment and exploitation of human capital and reasonable evaluation of performance has significant negative effect on innovation of manufacture. 6.The interaction of the executives¡¦ direction ability of vision supervisors and the promotion of knowledge exchange has significant positive effect on innovation of manufacture. 7.The interaction of the entrepreneurship of employees and the promotion of knowledge exchange has significant negative effect on innovation of manufacture.

Thesis (doctoral)--Göteborgs universitet, 2002. / Added t.p. with thesis statement inserted. Includes bibliographical references.

Dissertation (Ph.D.)--Auburn University, 2006. / Abstract. Vita. Includes bibliographic references.