Jurgita Menclerytė. The social competence and communicative behavior features of Kaunas town tourism organization managers. Final Master Work. Work supervisor docent doctor S. Laskienė. SUMMARY Permanent changes inside organization require flexibility and ability to trim changing environment. Developing public services require high – quality communication and different problem solving skills. Effective function performance with regard to market situation demand different competence, considering action character, organization features. Essential personal social and communicative competence has influence on communicative behavior. Depending on social competence features and communicative competence skills managers have, stands the success and work effectiveness of the organization. The subject of research The manager social competence and communicative behavior features (communicative skills). Scholastic problem What factors of social competence and features of communicative behavior have managers? Does current (acquired) social competence and communicative behavior of manager guarantee their success of activity? Objective of research To explore social competence and communicative behavior features of Kaunas town tourism organization managers. The goals of research 1. to explore and compare social competence factors considering sex 2. to explore and compare communicative behavior features considering sex 3. to explore and compare social competence factors considering... [to full text]

Nuolatinių pokyčių laikotarpiu konkurenciniu pranašumu tampa ne tik disponavimas informacija, bet ir sugebėjimas generuoti žinias. Spartus pasaulio technologinis organizacinis keitimasis, rinkų globalizacija, viena po kitos kylančios finansinės bei socialinės krizės rodo, kad pereinama į naują visuomeninės organizacijos etapą, kurio varomoji jėga bus ne kapitalas, bet žinios. Sistemai keičiantis ir sudetingėjant, greitėjant procesams vis sparčiau kinta sistemos formos, keičiasi turinys. Tokioje sparčiai kintančioje aplinkoje labai svarbūs žmonės, turinys naujausių žinių ir gebantys jomis naudotis. Toks vaidmuo organizacijoje atitenka lyderiui. Šiuolaikinė vadyba vis labiau remiasi visa apimančiomis lyderystės koncepcijomis, pabrėžiančiomis ne tik individualiąją, bet kolektyvinę svarbą. Lyderiavimo specifika ypatinga tuo, kad realizuojant bendrą tikslą, išsiskiria asmenybė ar asmenų grupė, lemianti kitų žmonių veiksmus ir pastangas. Tokiu būdu lyderiavimas ir komunikavimas tampa ypač svarbiais efektyvios organizacijos elementais (R. Korsakienė, 2006). / In the period of constant change possibility to possess information and ability to generate knowledge becomes a competitive advantage. Rapid technological organizational change in the world, market globalization, financial and social crisis coming one after another indicates a transition into a new level of social organization, the driving force for which will be knowledge, but not capital. While the system is developing and becoming more complex and the processes grow faster, the shape and content of the system changes rapidly. People possessing the latest knowledge and knowing how to use it are very important for the system of rapid change. In organization such role goes to the leader. Modern management is often based on all-embracing leadership concepts, highlighting not only individual but also corporate importance. The specificity of leadership is exceptional because of the fact that a person or a group of people determining actions and efforts of other people diverges while implementing common goal. Thus leadership and communication becomes very important elements of effective organization (R. Korsakienė, 2006).