This thesis presents an investigation into the effectiveness of faculty-based student learning support and comprises three volumes. Volume 1 provides an overview of the background literature, research methodology, ethical and reliability considerations linked to two projects whose overarching theme is the support and improvement of the student experience. The overview begins with an outline of the aim of this thesis, followed by a synopsis of the literature concerning student support in higher education and the use of technology to support learners. The methodological framework is then discussed and a brief introduction to the projects is provided. The overview concludes with an exploration of the effectiveness of faculty-based student learning support and the presentation of a new blended approach to the organisation, delivery and typology of advising. This seeks to demonstrate the strength of a blended approach and thus makes a contribution to the practice, theory and method of supporting student learning. Volume 2 discusses the Advice Shop project and considers the processes, methods and ethics of this student learning support. A summary of eight interventions is presented together with details of how the project was subsequently rolled out across the University. A consideration of the organisational model and personnel involved in student advising is also offered. The volume concludes with student and staff feedback and a discussion of how the project aims have been achieved. Evidence of the research output and components of practice relating to Project 1 can be found in Volume2 Part 2. Volume 3 presents a discussion of Project 2 - the use of technology to support learners. The project presents two technology-enhanced interventions - an electronic student attendance monitoring scheme, and the development of two online learner support tools using QuestionMark Perception as the delivery software. The methods and ethical considerations used to establish and implement these interventions are present together with feedback from students and staff. The volume concludes with a discussion of how the aims of the project have been achieved. Evidence of the research output and components of practice relating to Project 2 can be found in Volume 3 Part 2.

This study was motivated by my desire to understand participants’ perceptions about the effectiveness of learner support services and their contribution to distance learners’ progress and programme completion in the DPE programme in Botswana. The investigation was carried out to find out why despite the provision of learner support services, there were low completion rates and high incomplete rates in the final year (2002/2003 cohort) of the DPE programme. The study also intended to understand the strengths and weaknesses of learner support services and make recommendations for improvement. A qualitative case study research design was applied. Group and individual interviews were conducted with participants. Data were analysed using Atlas ti computer software which simplified the management of the large corpus of data generated during the fieldwork. The study found that there was need for sustained learner-tutor and learner-learner interaction and regular communication with the supporting institution during the learning process. This would require planning and aligning learner support services to identified learner needs, access to learning resources including the existence and application of effective monitoring and supervision mechanisms for academic, counselling and administrative support in order to ensure commitment and accountability of learner support providers. In order to reduce isolation which is created by the physical separation between learners and service providers, the study recommended a structure for the provision of decentralized learner support services that are as close as possible to where distance learners live and work for ease of access. The study further found that there is need for policy guidelines and management structures to facilitate the provision of effective learner support services for the benefit of distance learners. / Thesis (PhD)--University of Pretoria, 2012. / Education Management and Policy Studies / unrestricted

The advent of the internet has resulted in the development from mail, radio and telephonic modes of delivery to electronic mode of delivery in distance education. It has been predicted that the impact of the internet on distance and online education will result in benefits such as wider reach of learners who might be disadvantaged by geographical locations and distance, greater flexibility and increased convenience for distance and online learners. However, the envisaged benefits seem to be elusive as a result of a range of impediments, including issues related to the digital divide. In this case study, focused on on-line students at a college of distance and open education in Botswana, students perceptions’ of both the benefits of and the impediments to their study are described, together with their perceptions of support strategies. Findings indicate the need for support strategies consistent with the nature of online learning in the 21st century. In particular, the findings of this study suggest that Web 2.0 technologies have the potential to enhance learner support, and that there is a need for careful exploration of the ways in which such technologies can be exploited and applied in support of on-line learners.

The purpose of this study was to examine and identify support service needs and preferences of distance learners studying at the Turkish Open Education System (OES). In order to fulfill this purpose, views and perceptions of OES students on importance and accessibility of student support services at the OES were investigated through a mixed-method approach that uses both qualitative and quantitative data collection and analysis methods. Data collection took place in three distinct phases. In the first phase, available learner support services were identified through review of the literature, investigation of institutional artifacts, and interviews with the institutional representatives. In the second phase, a questionnaire was administered to OES students in order to collect data about demographic information, students' goals and motivations for participating in the distance education program, their perceptions about the importance and accessibility of support services, and types of support services they needed at different stages of their study. It also included open-ended questions to allow participants to comment on factors that are most assistive and most impeding in their distance learning experience, and also to allow them to offer suggestions for improving and/or expanding the existing learner support services. Out of 450 questionnaires distributed, 311 usable questionnaires were returned. In the third phase, individual and group follow-up interviews were performed with OES students to gain an in-depth understanding of participants' distance learning experience and to triangulate questionnaire data. The results of this study revealed that affective support needs of OES students are largely unmet. A large needs gap was identified for five of the six affective support services included in the questionnaire. The largest needs gap was for the counseling services to promote student motivation. Moreover, a large needs gap was identified for two of the ten cognitive support services included in the questionnaire. These were face-to-face academic counseling and communication with course instructor. In addition to affective and cognitive support services, a greater needs gap was identified for one of the six systemic support services, which is orientation to the course media/delivery format. Statistical tests (t test and ANOVA) revealed significant differences (p < 0.05) in importance and accessibility ratings of several support services based on gender, employment status, and study time.

The purpose of this exploratory case study was to explore and describe foundation phase teachers’ viewpoints on the viability of response to intervention (RTI) in their school context. The conceptual framework supporting this study was guided by sociocultural and social constructivist perspectives on learning and included the concepts of mediation, zone of proximal development, scaffolding and differentiated instruction which are concepts that underpin an RTI approach. Guided by an interpretivist paradigm, this qualitative case study provided insight into the viewpoints of nine foundation phase teachers on whether they believed an RTI approach could be viable within their own school context. The findings suggest that the participants envision numerous challenges in the implementation of RTI in their school context. They believe that a lack of resources and challenges associated with the curriculum could potentially prevent the effective implementation of RTI components and therefore decrease the viability of RTI in their school context. The participants believe that if certain challenges, such as a lack of time and a lack of qualified teaching staff, could be addressed and overcome, then an RTI approach could become viable in their school context. They believe an effective RTI implementation could yield benefits associated with improved overall learning in the classroom. Furthermore, the participants believe that RTI could potentially result in a reduced need for financial resources to pay for referrals to learner support specialists, which they currently perceive as a challenge in their learner support practices. / Dissertation (MEd)--University of Pretoria, 2020. / Educational Psychology / MEd / Unrestricted

No description available.

The purpose of this study was to determine how learner support has been implemented in rural, historically coloured, Afrikaans primary schools in a part of the Northern Cape, in particular with regard to what teachers, education administrators, parents and learners understand about learner support, the participants' understanding of learner support compared to the White Paper 6, to what extent schools agree and disagree in their implementation of learner support, and the indicators for realistic learner support in this context. This study made use of the conceptual framework of Transformative Inclusive Education. A qualitative research approach was followed. In this study the research design known as Appreciative Inquiry was used. Findings indicated that learner support is indeed implemented in this specific context. It is also clear that the participants have a good understanding of learner support which corresponds well with the policy position, namely that learner support entails academic support but also other developmental activities which all in the end benefit learners’ scholastic achievement. The schools agree in large part in their implementation of learner support and differ only where contextual differences dictate. The indicators for realistic learner support in this context include professional commitment, mutual dedication to each other by the school and the community, countering the potential negative effects of geographical isolation and building strong networks with external partners. / Thesis (MEd (Learner Support))--North-West University, Potchefstroom Campus, 2013.

The purpose of this study was to determine how learner support has been implemented in rural, historically coloured, Afrikaans primary schools in a part of the Northern Cape, in particular with regard to what teachers, education administrators, parents and learners understand about learner support, the participants' understanding of learner support compared to the White Paper 6, to what extent schools agree and disagree in their implementation of learner support, and the indicators for realistic learner support in this context. This study made use of the conceptual framework of Transformative Inclusive Education. A qualitative research approach was followed. In this study the research design known as Appreciative Inquiry was used. Findings indicated that learner support is indeed implemented in this specific context. It is also clear that the participants have a good understanding of learner support which corresponds well with the policy position, namely that learner support entails academic support but also other developmental activities which all in the end benefit learners’ scholastic achievement. The schools agree in large part in their implementation of learner support and differ only where contextual differences dictate. The indicators for realistic learner support in this context include professional commitment, mutual dedication to each other by the school and the community, countering the potential negative effects of geographical isolation and building strong networks with external partners. / Thesis (MEd (Learner Support))--North-West University, Potchefstroom Campus, 2013.

Magister Educationis - MEd / Inclusive education (IE) is an international movement and South Africa is in the process of developing systems to support the process. The aim of this study was to develop narratives of teachers’ trajectories of collaboration in developing IE. The Department of Education acknowledged that collaboration between teachers and other professionals and between teachers and parents and the community at large is a critical strategy and skill for developing IE successfully (Department of Education, 2001). This study was conducted at a full-service school in the Western Cape Province which was selected purposively. Snowball sampling was used to select six teachers who were interviewed and observed in their collaborative spaces. This study used a qualitative approach and a case-study approach as a research design. It used Cultural-Historical Activity Theory (CHAT) as the theoretical framework to understand how teachers respond to the diverse needs of all learners and how they collaborate with others in developing more responsive pedagogies. Multiple methods of data analysis, such as thematic analysis and CHAT, were used to analyze data collected. The study revealed that teachers collaborated in school-initiated collaboration practices as well as in Department owned collaboration practices. Teachers reported to have voluntarily participated in school-initiated collaboration practices as their school had a culture of sharing knowledge and skills and this enabled them to work closely with each other, whereas in Department owned collaboration practices teacher reported that they participated because they had to obey instructions from their employee. Teachers felt that the Department owned collaboration practices used top-down approaches which hindered some of their collaboration practices. Teachers reported to have encountered some benefits from as well as barriers to collaboration. This study concludes that if collaboration is a critical strategy for the successful implementation of IE in South Africa, the Department of Education (DoE) should give schools an opportunity to indicate their areas of need so that they can be trained accordingly. Secondly, the DoE should continuously provide training for teachers on collaboration. Lastly, the DoE and the school should encourage and monitor teachers to continue to create environments where they work collaboratively in decision-making and problem-solving.

Distance education (DE) is now recognised as an education system independent from conventional face-to-face education. It has self-governing theories and pedagogies. It attracts students with unique characteristics different from those of on-campus students. The present distance learning student differs from the past ones by characteristics, needs and contexts. Not all students registering for distance learning conform to the characteristics of distance students described in theory. It is now acknowledged that DE systems demand special skills including time management, self-regulation and independent learning skills. Yet, few of these students enter into distance learning with prior experiences on its demands. The new student is compelled to learn to deal with challenges that come with DE i.e. the impact of ‘distance’, isolation and time management. ‘The net generation’ and ‘digital natives’ are now in college but with skills not automatically transferable to learning technologies. Information and communication technologies (ICT) providers are mostly focused on the ‘use’ rather than the ‘user’. Universities are continuously adopting new technologies leaving the student bewildered as to the focus; learning or technology training. The internet has ‘everything’; open course ware (OCW), open education resources (OERS), wikis and all web information. Students cannot simply find things for themselves. Furthermore distance learning has no policy on how to engage with the internet and students are left to decide what, which and how much is required for any level of study. Most universities in Africa moving from single to dual mode have not integrated distance learning pedagogy which requires restructuring in the organisation, policy and course development. DE, though spanning over two centuries has been mutually dependent on technology. The present technology demands a paradigm shift from that of correspondence days. These issues have created the need for support strategies that can literally accompany the DE student throughout his/her academic journey. Universities have established DE units, campuses and schools for a variety of reasons. It is required that such universities provide learner support systems for their students. The purpose of this study was to assess the learner support services available for distance learning undergraduate students in two universities in Kenya i.e. Northern University (NU) and Western University (WU). A Learner support system can comprise of numerous components. In this study, nine (9) components/indices were tested as the indices for providing support services. These are:- registration procedures, orientation programme and skills training, technology and learning materials, counselling and mentorship, interactions and communication, feedback, regional centres and library, students association and representation and course progression and satisfaction. This study employed an evaluation research design utilising both quantitative and qualitative methods. Online questionnaires were used for quantitative data collection. For qualitative data collection two (2) instruments were used; an interview schedule for key programme implementers and a documentary analysis tool for documents and websites. The findings indicated that the main indices that distinguished the two universities were registration process, technology and learning materials, counselling/mentorship and regional centres where the t-test showed significant differences. The p values were 0.008, 0.012, 0.036 and 0.015 respectively at 0.05 significance level. In all of them, Northern University (NU) had a relatively high mean score than Western University (WU) except for the index on counselling and mentorship. / Educational Foundations / D. Ed. (Socio-Education)