This study investigated computer users’ help-seeking behaviors within the context of accomplishing a novel and challenging computer task. In addition, this study examined how different help-seeking behavioral variables relate to both personal factors and outcome measures in an exploratory manner. Finally, a structural model examined the effect of personal factors on task performance through the mediating function of help-seeking effectiveness. A total of 67 undergraduate students participated in the study. Participants were asked to perform a challenging task in Microsoft Word. The usability software MORAE was used to record the interactions between participants and computer systems. Participants had access to five help sources: “F1 help,” “reference book,” “the Web,” “video tutorial,” and “lab assistant,” which differ in media type (electronic vs. non-electronic) and interactivity levels (high vs. low). This study found that participants showed a wide range of help-seeking behaviors. Some participants were more active in seeking help than others. Participants also engaged in different help-seeking patterns when using different help sources. A dominant help-seeking strategy was to stay with the same source used in the previous help-seeking episode. Help-seeking behavior affected task performances, but personal factors had no significant effect on help seeking or task performances. Based on the findings, the research value of this study, its practical implications, its limitations, and future research directions are discussed.

The purpose of this study is to investigate the practices of Canadian repositories in making their archival holdings available on the Internet to see whether they are more or less restrictive than copyright law requires. The Internet provides an opportunity to make archival material more widely accessible; however, repositories’ copyright practices in making their holdings available online may affect the extent to which wider access to archival material is actually achieved. The study employed four different sources of evidence, i.e., the website content of 154 Canadian repositories whose websites feature archival material from the repository’s holdings; copyright policy and procedure documents of those repositories; 106 responses to a questionnaire sent to the staff of those repositories; and 22 interviews with repository staff members. In terms of selection for online access, the study found that the repositories studied prefer to select items that are perceived to incur little risk of copyright infringement (because the copyright has expired or because the repository owns the copyright), or items that require few or no resources to investigate copyright status or obtain copyright authorizations. Thus, with regard to selection, repositories were more restrictive than the law required, largely due to lack of resources. Although repositories have no legal or professional obligation to enforce others’ copyright interests, they nonetheless attempt to control further uses of their online holdings through the use of technical measures (e.g., low resolution images, watermarks, etc.) or non-technical measures (e.g., conditions placed on further uses), for reasons not necessarily related to copyright. Overall, the study found that repositories’ practices in making their holding available online were more restrictive than copyright law envisages. While this may be due to factors other than copyright, access to online documentary heritage may be limited as a result.

The purpose of this study is to investigate the practices of Canadian repositories in making their archival holdings available on the Internet to see whether they are more or less restrictive than copyright law requires. The Internet provides an opportunity to make archival material more widely accessible; however, repositories’ copyright practices in making their holdings available online may affect the extent to which wider access to archival material is actually achieved. The study employed four different sources of evidence, i.e., the website content of 154 Canadian repositories whose websites feature archival material from the repository’s holdings; copyright policy and procedure documents of those repositories; 106 responses to a questionnaire sent to the staff of those repositories; and 22 interviews with repository staff members. In terms of selection for online access, the study found that the repositories studied prefer to select items that are perceived to incur little risk of copyright infringement (because the copyright has expired or because the repository owns the copyright), or items that require few or no resources to investigate copyright status or obtain copyright authorizations. Thus, with regard to selection, repositories were more restrictive than the law required, largely due to lack of resources. Although repositories have no legal or professional obligation to enforce others’ copyright interests, they nonetheless attempt to control further uses of their online holdings through the use of technical measures (e.g., low resolution images, watermarks, etc.) or non-technical measures (e.g., conditions placed on further uses), for reasons not necessarily related to copyright. Overall, the study found that repositories’ practices in making their holding available online were more restrictive than copyright law envisages. While this may be due to factors other than copyright, access to online documentary heritage may be limited as a result.

The aim of this two years master´s thesis is to examine discourses about electronic books in relation to libraries that occur in the Swedish library journal Biblioteksbladet by using critical discourse analysis (CDA). The thesis also aims to discuss changes in the discourse practice, and discuss the relationship between discourse practice and social practice in the field of library and information science (LIS). A main point of CDA is that language is a form of social practice that helps shape social reality. Furthermore the concept of ideology, as understood with-in CDA, brings understanding to the way discursive events help reproduce and transform social relations of pow-er. The text samples span from 2005 up to and including 2011 and were examined by using Norman Fairclough´s three-dimensional conception of discourse, which allows for interpretation of text on a linguistic, discursive and social level. The result of the analysis showed that there are several different discourses about electronic books and li-braries, none of which can be said to be particularly representative. Electronic books are to some extent portrayed in a deterministic fashion, and there were four particular ways that electronic books were constructed as subject matter, namely by using economic discourse, service discourse, commercial discourse and democratic discourse. Pronounced discursive change was observed with the introduction of the democratic discourse, together with an introduction of pessimistic discourses on electronic books during 2010-2011. When discourses were analyzed in relation to social practices in the field of LIS it was found that the discursive practices in several aspects reflected existing systems of knowledge and belief.

Thesis (Ph. D.)--University of Michigan. / Bibliography: leaves 572-590.

This research examines the decision-making process of computer users with reference to deletion and preservation of digital objects. Of specific interest to this research is whether people provide different reasons for deleting or preserving various types of digital object dependant upon whether they are making such decisions at home or at work, whether such decisions are to any extent culturally determined, and whether they consider others in the course of making such decisions. This study considers the sociological implications of such decisions within organisations, and various psychological errors to be expected when such decisions are made. It analyses the reasons given for these decisions, within the contexts of home and work computing. It quantifies the frequency with which these activities are undertaken, the locations in which such objects are stored, and what aids the user in making such decisions. This research concludes that, while computer users generally desire their digital objects to be organised, they are not provided with adequate support from their computer systems in the decision to delete or preserve digital objects. It also concludes that such decisions are made without taking advantage of metadata, and these decisions are made for the same reasons both at home and at work: there is no discernible difference between the two contexts in terms of reasons given for such decisions. This study finds no correlation between subjects' culture and reasons given for deletion / preservation decisions, nor does it find any correlation between age and such reasons. This study further finds that users are generally averse to conforming to records management policies within the organisation. For archivists and records managers, this research will be of particular interest in its consideration of the usage of and attitudes towards records management systems. Specifically, in organisations possessing formal records management systems, this research investigates the frequency with which individuals violate records management procedures and why they consider such violations to be necessary or desirable. This research also argues towards a more proceduralised decision-making process on the part of the ordinary user and a deeper integration between records management systems and computer operating systems. Designers of formal information systems should consider this research for its implications regarding the way in which decisions are affected by the context in which those decisions are made. Information systems design may be best suited to understanding---and ameliorating---certain types of cognitive error such that users are enabled to make better deletion and preservation decisions. User interface designers are uniquely positioned to address certain cognitive errors simply by changing how information is presented; this research provides insight into just what those errors are and offers suggestions towards addressing them. For sociologists concerned with institutional memory, this research should be of interest because the deletion and preservation decisions of members of an organisation are those which shape the collection of digital artefacts available for study. Understanding the reasons for these decisions is likely to inform what interpretations can be drawn from the study of such collections. Also of interest to sociologists will be the variety of reasons given for deletion or preservation, as those reasons and decisions are what shape, to some extent, institutional memory.

Purpose: Computerised clinical decision support systems (CDSS) are implemented within healthcare settings as a method to improve clinical decision quality, safety and effectiveness, and ultimately patient outcomes. Though CDSSs tend to improve practitioner performance and clinical outcomes, relatively little is known about specific impact of inaccurate CDSS output on clinicians. Although there is high heterogeneity between CDSS types and studies, reviews of the ability of CDSS to prevent medication errors through incorrect decisions have generally been consistently positive, working by improving clinical judgement and decision making. However, it is known that the occasional incorrect advice given may tempt users to reverse a correct decision, and thus introduce new errors. These systematic errors can stem from Automation Bias (AB), an effect which has had little investigation within the healthcare field, where users have a tendency to use automated advice heuristically. Research is required to assess the rate of AB, identify factors and situations involved in overreliance and propose says to mitigate risk and refine the appropriate usage of CDSS; this can provide information to promote awareness of the effect, and ensure the maximisation of the impact of benefits gained from the implementation of CDSS. Background: A broader literature review was carried out coupled with a systematic review of studies investigating the impact of automated decision support on user decisions over various clinical and non-clinical domains. This aimed to identify gaps in the literature and build an evidence-based model of reliance on Decision Support Systems (DSS), particularly a bias towards over-using automation. The literature review and systematic review revealed a number of postulates - that CDSS are socio-technical systems, and that factors involved in CDSS misuse can vary from overarching social or cultural factors, individual cognitive variables to more specific technology design issues. However, the systematic review revealed there is a paucity of deliberate empirical evidence for this effect. The reviews identified the variables involved in automation bias to develop a conceptual model of overreliance, the initial development of an ontology for AB, and ultimately inform an empirical study to investigate persuasive potential factors involved: task difficulty, time pressure, CDSS trust, decision confidence, CDSS experience and clinical experience. The domain of primary care prescribing was chosen within which to carry out an empirical study, due to the evidence supporting CDSS usefulness in prescribing, and the high rate of prescribing error. Empirical Study Methodology: Twenty simulated prescribing scenarios with associated correct and incorrect answers were developed and validated by prescribing experts. An online Clinical Decision Support Simulator was used to display scenarios to users. NHS General Practitioners (GPs) were contacted via emails through associates of the Centre for Health Informatics, and through a healthcare mailing list company. Twenty-six GPs participated in the empirical study. The study was designed so each participant viewed and gave prescriptions for 20 prescribing scenarios, 10 coded as “hard” and 10 coded as “medium” prescribing scenarios (N = 520 prescribing cases were answered overall). Scenarios were accompanied by correct advice 70% of the time, and incorrect advice 30% of the time (in equal proportions in either task difficulty condition). Both the order of scenario presentation and the correct/incorrect nature of advice were randomised to prevent order effects. The planned time pressure condition was dropped due to low response rate. Results: To compare with previous literature which took overall decisions into account, taking individual cases into account (N=520), the pre advice accuracy rate of the clinicians was 50.4%, which improved to 58.3% post advice. The CDSS improved the decision accuracy in 13.1% of prescribing cases. The rate of AB, as measured by decision switches from correct pre advice, to incorrect post advice was 5.2% of all cases at a CDSS accuracy rate of 70% - leading to a net improvement of 8%. However, the above by-case type of analysis may not enable generalisation of results (but illustrates rates in this specific situation); individual participant differences must be taken into account. By participant (N = 26) when advice was correct, decisions were more likely to be switched to a correct prescription, when advice was incorrect decisions were more likely to be switched to an incorrect prescription. There was a significant correlation between decision switching and AB error. By participant, more immediate factors such as trust in the specific CDSS, decision confidence, and task difficulty influenced rate of decision switching. Lower clinical experience was associated with more decision switching (but not higher AB rate). The rate of AB was somewhat problematic to analyse due to low number of instances – the effect could potentially have been greater. The between subjects effect of time pressure could not be investigated due to low response rate. Age, DSS experience and trust in CDSS generally were not significantly associated with decision switching. Conclusion: There is a gap in the current literature investigating inappropriate CDSS use, but the general literature supports an interactive multi-factorial aetiology for automation misuse. Automation bias is a consistent effect with various potential direct and indirect causal factors. It may be mitigated by altering advice characteristics to aid clinicians’ awareness of advice correctness and support their own informed judgement – this needs further empirical investigation. Users’ own clinical judgement must always be maintained, and systems should not be followed unquestioningly.

This project uses the body as a framework to understand and re-imagine the archives (here referring to the professionally managed repository). It argues that the archives as a body of knowledge, like the human body, does not and cannot fit into normative stable categories. Tracing the shift in archival paradigms from modern to postmodern, I employ the posthuman to argue for a concomitant shift in understanding of the archival body, which I conceive of as comprising both human and non-human corpora of knowledge and knowledge-making practices. These corpora are simultaneously becoming and unbecoming as multiply-situated identities, technologies, representations, and timescapes. Using temporality as a key element in analyzing archival productions, I consider how this body might sediment. This research, written from my insider perspective as an archivist, implements a transdisciplinary approach that draws from the disciplines of archival and queer studies as well as from somatechnics, embodiment and affect studies, and decolonizing methodologies to advocate for a proposed Queer/ed Archival Methodology, Q/M, that is designed to trouble the concepts of archival theory and production. It also employed on-site observation and interviews at the Transgender Archives in Victoria, British Columbia, Canada, observation and narrative analysis of recordings held by the Arizona Queer Archives and the Arizona LGBTQ Storytelling Project, and online interviews with the developer of the Skeivt Arkiv, Norway's first state-sanctioned queer archives. Three overarching questions guided the research: 1) How can archives simultaneously hold normative and non-normative stories, materials and practices together as both complementary and also contradictory without subordinating or otherwise invalidating either and so that each can still be considered worthy of archival attention? 2) How might a Q/M be a radical intervention into normative archival practices and structures and to what ends? 3) What might it mean and look like for a queer/ed archives to be a radically open space? For whom? As we encounter multiply-situated subjects in the postmodern approach and follow traces in order to interrogate the force and function of respectability politics within the archival body, the modern and anthropocentric Cartesian statement 'Je pense, donc je suis' (I think, therefore I am) can no longer support the human and records as the central theme of archival endeavors. The posthuman approach offers many possibilities. Through the understanding that human bodies are relational and contingent in complex ways to non-human bodies and each to bodies of knowledges, human and non-human bodies come together in complex relations and assemblages within the archives. Archival productions can thus represent new and emerging thoughts on lived experiences as these are situated in various structures and systems. The Q/M offers a way of thinking and acting with, about, through, among, and at times in spite of traditional as well as emerging archival practices and processes in order to facilitate new, imaginative, irrational, and unpredictable re-configurations of bodies and archives and the many histories and records therein. Its flexible foundation in the theories employed in the research support Q/M's seven key approaches: 1) Participatory Ethos, 2) Connectivity, 3) Storytelling, 4) Intervention, 5) Re-framing, 6) Re-imagining, and 7) Flexibility & Dynamism.

Notions of 'information poverty' and the "information poor" in LIS are examined from a discourse analytical perspective. Foucault's understanding of discourse, as forming the social reality to which it refers, is outlined and the related concept of the statement, as the basic element of discourse, is introduced. 'Information poverty' is examined as a statement in its relation to other statements in order to highlight assumptions and factors contributing to its construction. The analysis is based on close reading of 35 articles published in LIS journals between 1995 and 2005. Four groups of especially productive discursive procedures and themes are identified and discussed: 1. economic determin­ism, 2. technological determinism and the 'information society', 3. historicising the 'in­ formation poor', 4. the library profession's moral obligation and responsibility.

I would like to publish this original research work for public domain / INTRODUCTION : The study was conducted at Pramukhswami Medical College in Karamsad from November-August 2007 to assess the Computer and Internet usage amongst health care professionals. OBJECTIVE: To identify the knowledge of Computer and Internet of health care professionals of Pramukhswami Medical College and to understand the information-seeking behavior. We have observed the search habits of Internet users at PSMC. Efforts are on to find the search requirements related to the use of the Internet information. METHODS: They were given a questionnaire to collect the data. RESULTS: Results show that all the respondents are using the Internet frequently because. They use the Internet in different ways, such as accessing to online journals, downloading text, chatting, discussion, E-mail services and for finding related references. It is revealed that the professionals of PSMC are getting quality information through the Internet. It is observed that the Google and Yahoo search engines are more widely use compared to other search engines. CONCLUSION: The study revealed that high computer usage among health care professionals in an institution with good computer facilities. The majority expressed their willingness to undergo further training.