Information literacy is a skill and forms the basis for life-long learning. The aim of this study is to investigate the information literacy skills of first year students at the Vaal Triangle Campus of the North-West University (NWU), with specific reference to the role of the academic library. The NWU‟s Vaal Triangle Campus Library supports first-year students in their studies by helping them to improve their information skills and teach them to find, evaluate and organise information in different formats. The purpose of this is to help first-year students to find relevant information that meet their information requirements. Students who are information literate not only have the necessary skills; but also have insight, comprehension, and knowledge at their disposal, while being life-long learners. A compulsory literacy module forms part of the curriculum for first-year students at the NWU‟s Vaal Triangle Campus, and is presented by academic staff. The credit-earning module (known as AGLE 121) consists of three components, namely computer and information literacy, reading literacy, and academic literacy. This study focuses on the module for basic information literacy, which is mainly of a theoretical nature. First year students were tested by questionnaires and interviews before and after completion of the information literacy module, to determine what contribution the module makes to their information literacy. This studyconcluded that after completing the information literacy module, first-year students have the theoretical knowledge at their disposal, but still do not know where to find databases or information. The role of the campus library regarding information literacy is to expand and improve students‟ information skills as well as being involved in the planning and development of the information literacy module. A recommendation is made that the information literacy module should already be offered during the first semester (instead of the second semester), so that students can use their information skills effectively for their studies. / Information Science / M. (Information Science)

PhDRDV / Institute for Rural Development / Providing access to knowledge and connecting it to the needs of individuals as well as grassroots community have always been at the centre of the mission and purpose of public libraries. Numerous studies conducted in various parts of the world have shown that public libraries are the anchor of the lives of communities where they are established. These studies have revealed that information needs may not be the same for different age groups and for different genders. For that reason many countries have been investing in the establishment of community libraries. In South Africa, a community libraries conditional grant was introduced in 2007 to build capacity for public libraries through building additional libraries and renovating existing ones so that they provide information that will satisfy information needs of all community members. However, there are still concerns about the functionality of public libraries and need to strengthening their capacity so that they adequately address community information. This study was conducted on rural community libraries in Mutale located in the Vhembe District of Limpopo Province, South Africa. The main objective was to develop a model for enhanced functionality of public libraries for rural community development. The study was conceptualized around the ecological framework (Asselin and Doiron, 2014). The specific objectives were: to identify challenges faced by the library in providing services to adults, youth and children: to establish if information needs of adults, youth and children varied due to age, and to assess the level of satisfaction of adults, youth and children with the services of the local public library. The study used an exploratory sequential mixed method design with the qualitative phase preceding the quantitative phase. The qualitative phase had two phases. In the first, phase fourteen key informants were purposefully selected and engaged in face-to-face interviews as well as one focus group. Qualitative data from this phase were analysed using atlas.ti version 8. Results distilled showed that the library was hampered by centralized library services which were run from the district level, insufficient funding, inadequate library operating hours and lack of ICT support. In the second phase, a total of 150 adults, youth and children were purposefully selected and engaged in face-to-face interviews as well as focus group discussions. An interview guide complimented by camera, and voice recorder were used to collect data from the respondents. Atlas ti version 8 was used to analyse the data. The results showed that information needs of the community were not fully met by provisions in the library. A variety of information resources expected to satisfy the needs of adults, youth and children respectively include increased number of computers with internet connection, extended library opening hours including Saturdays , stakeholder engagement to be recognized, the extensive marketing of the library for it to be used by the community and the need to improve the amenities and library infrastructure. Results obtained in the qualitative phase of the study informed the second quantitative phase . During this phase, an evaluative survey was conducted with adults, youth and children. Convenience and snowballing techniques were used to sample 176 respondents. A questionnaire with a Likert-type ranking scale was used to collect data. The International Business Machines, Statistical Product and Service Solutions (IBM SPSS) version 24 was used to analyse the data. Chi Square and Crammer’s V tests were performed on the data. It was established that more female (59%) than male (41%) respondents used the library. Of the respondents engaged 26% o were children; 30% were youth and 55% were adults. In terms of travelling to access the library services 32% of the respondents travels less than two kilometers while 68% travel more than two kilometers. This indicates that the majority of the users have a challenge of accessing the library due to distance. The majority of the respondents (70%) did not use the library frequently, with only 30% being active library users. Significant differences in accessing library services were observed according to age in terms of “Current books on all subjects”, “Major reference works such as Encyclopaedias and dictionaries”, “Books on arts and crafts”, “Audio-visual materials” and “Electronic databases”. No significant differences according to gender were observed on all aspects on availability of materials except for “Children’s materials”. Only the perception on availability of “Current books on all subjects” showed a moderate relationship across age (based on the Cramer’s V value >.3). However, on all the aspects where the results showed an association by age and gender the relationship was deemed weak as demonstrated by Cramer’ V values (<.3). Generally, all the respondents (adults, youth and children) were not satisfied with the ICTs, availability of information and available services and amenities. Chi-square tests showed no significant associations between age and perceptions on ICT resources of an ideal library, available services, available amenities, marketing of library services, availability of materials in the library and type of information needed to make informed decisions. These results imply that for the library to provide unhindered services, there must be an enabling environment for the smooth running of the library. There is a need for government to review the policy of running the libraries from districts, as this negatively impacts on opening hours, acquisitions of materials and ICTs support. The library needs to do a periodic survey of the information needs of the community so that it responds by providing relevant and current resources. The study proposed a conceptual model that will enhance the functionality of libraries and to enhance their capacity to offer better services to their users. The proposed model is anchored on nine broad areas which are strengthening human resources, funding, access and accessibility, partnerships, infrastructure, ICTs, management, stakeholder consultation and periodic users’ surveys. Thus, if these interventions are heeded to, there is a higher possibility that the library will be more functional and better positioned to close the information gap. The study contributes to the body of knowledge through provision of a conceptual model which highlights factors that hamper smooth provision of library services, and offers pillars (components of the model) that can enhance the functionality of public libraries in rural areas. It further contributes by highlighting those services regard by users to be important for maximal usage of libraries. This study was unique in that as at the time of completion according to the investigator’s knowledge no other study on rural public libraries has looked into the functionality of libraries funded by the conditional grant using a variety of methods, different perspectives through engaging key informants, factoring in the different age groups and bringing in the gender perspective in a single study. Use of different computer assisted software packages (Atlas version 8 and SPSS version 24) over and above the thematic content analysis to analyse the data was also unique as most other known studies only used thematic content analysis for their qualitative data. Based on the findings it was concluded that decentralized services to local municipal level could reduce many of the challenges that hinder libraries from providing smooth and quality services to their communities. Improved materials collections to satisfy individual and communal information needs, user friendly opening hours as well as engaging the community in library decisions could go a long way in ensuring the library is recognized as a community development hub that fulfills its mission of keeping the community informed. It was therefore recommended that the policy on the running of public libraries should be reviewed with the view to decentralize the running of public libraries to local municipalities,. More still, policy on library funding should be reviewed, library opening hours should be extended, better trained ICT technicians should be placed in local libraries, librarians should be appointed on a permanent basis, and a comparative study of all libraries in Vhembe should be conducted to gauge if the community is deriving any benefits from the provision of computers and access to the internet through “Mzansi Online” project. / Staff Capacity Development

A need to correct the behaviour and deeds of people who have been incarcerated has been in the plans of the South African Government for a number of years now. Shifting from being punishment to rehabilitation centres, the correctional places have the aim to rehabilitate and prepare inmates to be included in and accepted by the society beyond their incarceration period. Qualitative and quantitative approaches were adopted. The case study design was employed to provide the researcher with the flexibility to gather data after an in-depth study of the LIS in Leeuwkop and Johannesburg correctional centres. The targeted population was the Department of Correctional Services (DCS) officials in charge of the LIS, Gauteng Department of Arts and Culture (DAC), City of Johannesburg (CoJ) municipality LIS Department and offenders from the Leeuwkop and Johannesburg correctional services. The purposive sampling technique was used to select the sample for the study. Interviews were held with six Leeuwkop and Johannesburg DCS officials, one official from the City of Johannesburg LIS Department responsible for project management, and two officials from the Department of Arts and Culture. Questionnaires were administered to Leeuwkop and Johannesburg offenders. Triangulation was used to provide different views and opinions during the data analysis. The qualitative data was analysed thematically while the quantitative data was analysed numerically with tables and graphs. Ethical considerations were taken into account by acknowledging authors and providing consent forms to the participants. The study established that there was a provisional policy for correctional services libraries in Gauteng. However, most libraries did not utilise it as they rather used other policies. This is due to the fact that libraries are not autonomous but are under the formal authority of the Department of Education and Sport, Recreation, Arts and Culture (SRAC). Most inmates knew about the LIS facilities in their centres. However, the study found out that the materials stored in the libraries were out-dated and limited. Additionally, most centres did not have programmes to rehabilitate offenders while they are within the correctional facilities and to reintegrate them back into the society after their release. The study recommends that another study be done pertaining to the mandate and development of policies for the DCS libraries. / Information Science / M. Inf.

The aim of the study was to examine the implementation of digital preservation practices in academic libraries in South Africa in the light of the rapid changing information environment. The study looked into the strategies, systems and tools being employed to support digital preservation programmes and the costs associated with the various digital preservation programmes. The study was guided by various digital preservation theories and models,namely Davies’ (2000) Policy, Strategy and Resources (PSR) troika model, Kenney and McGovern’s (2003) three leg stool, Corrado and Moulaison‘s (2014) preservation triad and the Carnegie Mellon University’s (1990) Digital Preservation Capability Maturity (DPCM) model and Open Archival Information System (OAIS) model by OCLC (2002), underpinned by the survey research design, triangulation of questionnaires and document analysis as data collection methods. Out of 27 questionnaires distributed to academic institutions, 22 (81.5%) were completed. Quantitative data was analysed using descriptive analysis whilst content analysis was used for qualitative data obtained from document analysis. Findings revealed that academic libraries in South Africa were significantly affected by the changes to the digital environment. Most academic libraries face many challenges that hinder the effective implementation of digital preservation. The problems include: lack of funding, lack of skills and training and technology obsolescence. The study identified migration, bit preservation, replication and risk management approaches as the most widely implemented preservation strategies to address preservation challenges faced by academic libraries in South Africa. Although various preservation systems and tools are being developed to enable description, discovery, delivery and preservation of digital collections, there was expressed lack of awareness about digital preservation standards and preservation support organisations. The study also observed that, in some instances, the academic institutions were not fully involved in collaborative and partnerships with other institutions. By collaborating and partnering with other institutions, they would be exposed to new ideas, strategies and tools, and be able to acquire knowledge and skills needed to successfully preserve and manage their digital resources. The findings revealed that the implementation of policies and strategies, provision of adequate resources, sufficient funding and digital preservation knowledge and skills are some of the major factors influencing digital preservation sustainability in academic libraries. This study, therefore, recommends that these institutions can address some of the digital preservation challenges if they leverage on these factors. The study also made several recommendations on how digital preservation can be successfully implemented, and it further proposed a framework for preservation of digital resources in academic libraries, mapped to international preservation models and standards. / Information Science / D. Litt. et Phil. (Information Science)

Public programming initiatives are considered an integral part of archival operations across the world because they support a greater use of archival records. In South Africa, public archival institutions are mandated in terms of section 5(1)(c) of the National Archives and Records Service of South Africa Act (Act No. 43 of 1996) (NARSSA Act), to reach out to the less privileged sectors of society, by making known information concerning records by means such as publications, exhibitions and lending of records. This also includes taking archives to young people, especially school learners. As a result, public archives repositories in South Africa have designed programmes to take archives to school learners for the purpose of creating future users and expanding the use of archival sources. Despite efforts to take archives to the people in South Africa, it would seem that public programming methods that repositories use at schools are not effective in creating awareness and promoting public archives to attract school learners. This qualitative study utilised semi-structured interviews and observation as data collection tools to investigate schools as conduits for taking public archives to learners in the Gauteng province of South Africa. The study targeted learners and teachers in schools which participated in the archival public programming in Gauteng province, as well as staff members of the National Archives and Records Service of South Africa (NARSSA) and Gauteng Provincial Archives responsible for public programming. The key findings suggest that the public archives repositories in Gauteng do not use technology, particularly social media, to market their services to school learners. The main method of taking archives to learners is through invitations and participation in the annual archives week, which do not yield any positive results, as learners do not visit the archives afterwards. It is recommended that NARSSA and Gauteng Provincial Archives consider using school learners who participated in archives week and are interested in archives to be ambassadors to further recommend the use of archives to potential users and their peers. Furthermore, collaboration between archivists and teachers from neighbouring schools should be considered by including school projects that involve the use of “archives’’. The study concludes that failure to adopt social media platforms to market archives would result in school learners not using archives. A further study covering all provinces in South Africa is recommended. / Information Science / M. inf. (Archival Science)

Bibliography: leaves 97-104 / In this dissertation I examine the public's use of two community libraries in the Moretele local municipality. My research focused on who uses the libraries, for what purpose the libraries are being used, and patrons’ perceptions of the libraries. Data was collected using three methods namely interviews, observations in the form of seating sweeps and written patron surveys. The data collected show that the libraries play an important role in the information and social needs of the communities. They are highly valued for the resources they provide such as study space, books and photocopiers. The libraries are also greatly utilised by local communities, especially UNISA students, and function as public and third places. As public spaces they offer the community a space to meet, work together and discuss issues that are of importance to the community. As third places, the libraries offer ideal places for people, especially the youth, to play and socialise. I conclude that the libraries are irreplaceable spaces for the community and, therefore, not easily replicated elsewhere. / Kule-dissertation, ngihlola ukusetshenziswa ngumphakathi kwamalayibrari amabili omphakathi kuMasipala wendawo yaseMoretele. Ucwaningo lwami lugxila ekuthengi ngobani abasebenzisa amalayibrari, nokuthi bawasebenzisela ziphi izinhloso lamalayibrari, kanye nemibono yabantu abasebenzisa lamalayibrari. Ulwazi luqokelelwe ngezindlela ezintathu, okuyilezi, ama-interview, ukuqapha okwenzekayo ngendlela yokubheka ukuthi abantu bayisebenzisa kanjani indawo kanye nokwenza ama-survey abhaliwe kubasebenzisi belayibrari. Ulwazi oluqokelelwe lukhombise ukuthi amalayibrari adlala indima ebalulekile ngolwazi, kanye nezidingo zabantu emphakathini. Athathwa njengomthombo obaluleke kakhulu ngoba asiza ngendawo yokutadisha, izincwadi kanye nokwenza ama-photocopy. Amalayibrari abuye asetshenziswe yimiphakathi yendawo, ikakhulukazi izitshudeni zase-Unisa, kanti futhi abuye abe yindawo lapho lapho umphakathi ohlangana khona kanye nokuba yindawo yesithathu kwabanye abantu. Njengendawo yokuhlangana kwabantu, ahlinzeka ngendawo yemihlangano yomphakathi, ukusebenzisana kanye nokuxoxa ngezinto ezibalulekile emphakathini. Indawo yesithathu, amalayibrari asiza ngendawo enhle kubantu, ikakhulukazi intsha, ukudlala kanye nokuzihlanganyela nje khona ukubonana nokuxoxa. Ngiphetha ngokuthi amalayibrari yindawo isikhundla sawo engeke yathathwa ngokunye emphakathini, ngakho-ke, akuwona izinto indawo yawo engathathwa ngokunye noma ukwenziwa kwenye indawo. / Mo thutopatlisisong eno, ke sekaseka tiriso ya dilaeborari tse pedi tsa baagi ba setšhaba mo Lekgotlatoropong la Selegae la Moretele. Patlisiso ya me e ne e totile gore ke bomang ba ba dirisang dilaeborari, gore dilaeborari di dirisediwa mabaka afe, le megopolo ya badirisi malebana le dilaeborari. Go kokoantswe data go dirisiwa mekgwa e le meraro, e leng dipotsolotso, kelotlhoko ka go ela tlhoko go nna ga badirisi le ditshekatsheko tse di kwadilweng tsa badirisi. Data e e kokoantsweng e bontshitse gore dilaeborari di na le seabe sa botlhokwa malebana le ditlhokwa tsa tshedimosetso le loago tsa baagi. Di tsewa di le mosola tota ka ntlha ya ditlamelo tse di di tlamelang ka tsona di tshwana le sebaka sa go ithuta, dibuka le metšhini e e dirang dikhopi. Dilaeborari di dirisiwa thata ke baagi ba selegae, bogolo segolo baithuti ba Unisa, mme di dira jaaka mafelo a botlhe le a boraro. Jaaka mafelo a botlhe, di tlamela baagi ka sebaka sa go kopana, go dira mmogo le go buisana ka dintlha tse di botlhokwa mo baaging. Jaaka mafelo a boraro, dilaeborari di tlamela ka mafelo a a maleba gore batho, bogolo segolo bašwa, ba tshameke le go golagana. Ke konosetsa ka gore dilaeborari ke mafelo a a ka se emelweng ke sepe a baagi mme, ka jalo, ga go kgonege go dira ape a a tshwanang nao gope gape. / Anthropology and Archaeology / M.A. (Anthropology)

The purpose of this study was to investigate the implementation of Enterprise Content Management (ECM) system at Western Cape Government (WCG), South Africa. The study evaluated the state of the implementation in order to establish whether the system met information and records management requirements and objectives. A probability sampling was used on a total population of 51 respondents and participants. The data were triangulated using multi-methods, whereby both qualitative and quantitative approaches were adopted in a sequential manner. A structured online survey questionnaire, online interviews, and document analysis were used to collect data, which were descriptively analysed. The study revealed that although the WCG has embarked on digitisation projects, which culminated in the department-wide implementation of ECM, the system was not evaluated regularly and consistently. This resulted in an inability to capture the lessons learnt – as well as a failure to realise the full benefits of implementing the system. The findings also showed that ECM implementation at WCG encountered some challenges – for example, inadequate training provided to staff, lack of adequate technology infrastructure, and poor technical support with regard to systems for managing digital records – that impacted on the system’s efficiency. Some of the recommendations of the study are that WCG should consider conducting regular ECM reviews to determine whether the system performs as required in terms of bringing about expected benefits, such as easy retrieval of digitally stored content. Departments should also ensure that there is an alignment among various digital applications for the purpose of creating a single enterprise platform that promotes collaboration and knowledge sharing. A study of ECM implementation in other provinces would enable a comparison of how the system performs elsewhere, including how it could be used as a viable option for organisations to promote digitisation. / Information Science / M. Inf. (Information Science)