This thesis is focused on marketing research, concretely customer satisfaction. The aim of thesis is analysis of a given company, especially of customer needs and expectations, and analysis of customer satisfaction with offered products and services. In theoretical part there is defined the basis of marketing strategy based on customer orientation, especially customer satisfaction, methods and importance of customer satisfaction control and CRM process. Practical part is focused on research and includes the recommendations for company.

I chose the topic: Strategic Analysis of the Firm for my diploma work. In this work, I devote myself to the hotel of Atom***, which has its seat in the street of Velkomeziříčská in Třebíč. I chose this firm, especially because I have been working here as a waitress and receptionist for a part-time job; I have access to information, and I know the environment in which the hotel is situated. The main purpose of the work was to analyze an external environment and mainly to focus on the competition being situated in this town. My alternate purpose was to find out whether potential customers are aware of the hotel and whether existing customers are satisfied with the services being offered. To reach these purposes, I used an internal and external analysis from whose results I made a SWOT analysis. I used the PEST analysis, industry analysis and Porter's five competitive forces model for the external analysis. Further, I used marketing research that helped to reach the alternative purpose and to complete previous analyses in particular. Since the hotel of Atom has no strategy, being apparently defined, I can tell that as a matter of fact, the strategy in itself does not exist. In the final chapter, I therefore suppose a certain strategy and specific operative measurements that will lead to the fulfilment of the vision existing only in subconsciousness of the hotel keeper.

The main goal of this diploma paper is to analyze community feeding (or restaurant) market in Czech republic, to characterize its consumers, to group them into the segments and to create a marketing strategy for each of these segments.

The goal of the diploma thesis is insight into the problematics of spectator's violence at football stadiums and elaboration of proposal of the precautions which would lead to elimination of football hooliganism. Theoretical part contains general characteristic of football hooliganism, history of destructive behaviour at football stadium and activities regarding ensuring security during football matches. Practical part includes marketing research, benchmarking and proposal of the precautions which would solve problematics of spectator's violence at football stadiums in the Czech Republic.

Aim of this thesis was to determine by using a questionnaire what information sources young people use to find information on sexual and reproductive health. Than, based on these findings, to find recommendations for non-profit organization that operates in this field. The Theoretical Part of the thesis is focused on theory of marketing research and sex education. The practical part is focused on the evaluation questionnaires, hypotheses and then to the recommendations for non-profit organization.

This thesis is focused on communication strategy of the Siemens company with emphasis on the communication activities of the Czech companies of the Siemens group and on the particular marketing campaign. The theoretical part explains the term "communication strategy" and describes the process of marketing communication and various models referring to the marketing communication. Furthermore, it characterizes particular tools of the communication mix and also deals with marketing research. The practical part provides general information about the Siemens company and a description of the communication activities of the company which are focused on the increase of the brand knowledge and strenghtening of the company image. This part also deals with the changes in the communication strategy after 2003 and the characterization of the Czech marketing campaign "We Like Being In the Czech Republic". The evaluation of the effects of the performed changes and the marketing campaign for the image of the Siemens company is the content of the final chapter. This evaluation results from the findings of the image analyses carried out by an independent research agency.

Aim of this thesis was to find out an attitude of internet users toward selected internet advertisement. Theoretical part introduces internet marketing and chosen types of internet advertisement. Hypotheses stated in advance were answered in a practical part by method of questionnaire. Result of thesis is recommendation for companies who are making business on internet or using internet for their business.

Main goal of this diploma work is to analyze marketing meaning of the difference between male and female role, namely by the help of marketing research - partly sighting differences in purchase behaviour of men and women at supermarkets and hypermarkets and also by the help of the questionnaire intent on main different line of that behaviour.

Nowadays, marketing tools are the key factors to enforce the market as well as to seek new customers. Therefore, marketing planning should be the integral part of any enterprise that wants to succeed in markets. The aim of this Diploma Thesis is to point out the practical aspects of how to process the marketing plan of a particular product. On this basis, it will be able to find the result of the real compliance between theoretical methods how to prepare a marketing plan, generally described in literature, and the real practice. The theoretical part describes general information about the marketing plan and its particular parts, as well as their preparation, implementation and verification. The rest of the Thesis is focused on the description of the real preparation of the new product called eATLANTIK within a company ATLANTIK FT, a. s.. It consists of initial impulse based on the long-term strategic goals, through the preparation of specific parts of the marketing plan. The following methodological tools were utilized in the Thesis: observation, description, deduction, comparison, and other applications.

Target of my final thesis is to explore elements of body image in TV commercials. In the thesis I focused on body image, marketing communication and advertisement. I tried to map what are people like in TV spots through content analysis. I did also analyze marketing research data of Market & Media & Lifestyle agency. I chose those data with due regard for perception of body image by consumers and I focused on TV advertisements issues.