The digitization of manual handling of paper forms is an ongoing project atKarlstad municipality, and their management of vacation exchanges is one of thefirst business processes to be digitized. This process involves applicants printingand filling in a vacation exchange paper form, which is submitted to a departmentmanager for processing, and then forwarded to a payroll administrator forregistering.The goal of this thesis was to develop a Proof-of-Concept (PoC) e-service forvacation exchange management at Karlstad municipality. The design of the PoCis based on requirements gathered by interviewing end-users and investigatingtechnical constraints imposed by current systems in place at Karlstad municipality.The PoC is designed as a Web application managing resources from an objectdatabase, and an account directory. The implementation was carried out usingopen source and standardized frameworks. Open source tools were used for theobject database and the account directory. The PoC was evaluated against setrequirements. Avenues for future work include a more thorough investigation ofthe account directory at Karlstad municipality.

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