Os distribuidores de insumos têm desempenhado um papel importante na comercialização e distribuição de insumos aos consumidores finais (agricultores). Além de vender os insumos, essas empresas são fornecedores de serviços importantes e também participam no processo de desenvolvimento de novas tecnologias, conhecimento de mercado e, especialmente, de fornecimento de crédito. O planejamento é necessário para que o futuro seja levado em consideração, e o sistema de gestão é essencial na organização, tornando-se um diferencial competitivo e uma ferramenta de sucesso na implementação de estratégias. O diagnóstico das práticas de gestão nos canais de distribuição de insumos permite identificar os principais pontos de melhoria, e esses merecerão todos os esforços de tempo e investimento dos gestores. O presente trabalho busca responder à seguinte pergunta: como fomentar o processo de planejamento estratégico de um canal de distribuição de insumos agrícolas utilizando projetos previamente estruturados que podem ser aplicados dependendo do nível de gestão encontrado no canal? Para tanto, lança mão de uma pesquisa exploratória qualitativa que analisa cinco estudos de casos. Como resultado, foi proposto um modelo de classificação do nível de gestão de canais de distribuição de insumos agrícolas que subsidiou as análises dos projetos estratégicos relacionados com o nível de gestão existente no canal; e também uma gama de projetos estratégicos previamente pensados em função do nível de gestão. Percebe-se uma lacuna na proposição dos projetos estratégicos e o nível de gestão, sendo importante que no exercício do planejamento estratégico, tenha-se o conhecimento prévio desse. / Agricultural input dealers play an important role in the commercialization and distribution of the inputs to final users (growers). Besides selling inputs, these companies supply important services and participate in the development of new technologies, in sharing market knowledge and specially in funding growers\' activities. Planning is necessary to bring light to the future while the management system is essential for the organization, becoming a competitive advantage and a successful tool for the implementation of the strategy. The diagnosis of management practices in input dealers allows identifying the main improvement points which should deserve time spending and investment by the firms\' managers. This research aims to address the following question: how to promote the strategic planning process of an agricultural input dealer by using previously structured projects that could be applied based on the level of management standard? In order to do so, this qualitative and exploratory research analyzed five case studies. It resulted on a framework for classifying the level of management standard of agricultural input dealers, which was used to analyze the strategic projects related to the existing management standard of each dealer. It also resulted on a range of strategic projects previously thought according to the level of management standard. It became evident that there is a gap between the proposed strategic projects and the level of management standard, being important that managers have a previous knowledge of such level for planning the firm\'s strategies.

Os distribuidores de insumos têm desempenhado um papel importante na comercialização e distribuição de insumos aos consumidores finais (agricultores). Além de vender os insumos, essas empresas são fornecedores de serviços importantes e também participam no processo de desenvolvimento de novas tecnologias, conhecimento de mercado e, especialmente, de fornecimento de crédito. O planejamento é necessário para que o futuro seja levado em consideração, e o sistema de gestão é essencial na organização, tornando-se um diferencial competitivo e uma ferramenta de sucesso na implementação de estratégias. O diagnóstico das práticas de gestão nos canais de distribuição de insumos permite identificar os principais pontos de melhoria, e esses merecerão todos os esforços de tempo e investimento dos gestores. O presente trabalho busca responder à seguinte pergunta: como fomentar o processo de planejamento estratégico de um canal de distribuição de insumos agrícolas utilizando projetos previamente estruturados que podem ser aplicados dependendo do nível de gestão encontrado no canal? Para tanto, lança mão de uma pesquisa exploratória qualitativa que analisa cinco estudos de casos. Como resultado, foi proposto um modelo de classificação do nível de gestão de canais de distribuição de insumos agrícolas que subsidiou as análises dos projetos estratégicos relacionados com o nível de gestão existente no canal; e também uma gama de projetos estratégicos previamente pensados em função do nível de gestão. Percebe-se uma lacuna na proposição dos projetos estratégicos e o nível de gestão, sendo importante que no exercício do planejamento estratégico, tenha-se o conhecimento prévio desse. / Agricultural input dealers play an important role in the commercialization and distribution of the inputs to final users (growers). Besides selling inputs, these companies supply important services and participate in the development of new technologies, in sharing market knowledge and specially in funding growers\' activities. Planning is necessary to bring light to the future while the management system is essential for the organization, becoming a competitive advantage and a successful tool for the implementation of the strategy. The diagnosis of management practices in input dealers allows identifying the main improvement points which should deserve time spending and investment by the firms\' managers. This research aims to address the following question: how to promote the strategic planning process of an agricultural input dealer by using previously structured projects that could be applied based on the level of management standard? In order to do so, this qualitative and exploratory research analyzed five case studies. It resulted on a framework for classifying the level of management standard of agricultural input dealers, which was used to analyze the strategic projects related to the existing management standard of each dealer. It also resulted on a range of strategic projects previously thought according to the level of management standard. It became evident that there is a gap between the proposed strategic projects and the level of management standard, being important that managers have a previous knowledge of such level for planning the firm\'s strategies.

The theme of this thesis is the IT infrastructure in enterprises in the Czech Republic. Nowadays IT infrastructure exists in all companies which are trying to succeed in the competition. Outputs (services) of IT infrastructure should be monitored and managed so the company could most effectively support their core processes. For monitoring and man-agement processes can be used a variety of tools designed for management of information systems. This work deals with the evaluation of the level of IT infrastructures service man-agement. The aim of this thesis is to assess the level of IT infrastructure services manage-ment in the selected company. This work establishes methods showing appreciation of IT infrastructure service level that is applicable in all companies, regardless of their orientation. In conclusion, the methodology is tested on a real company from the IT environment.

The increase in the complexity of social and societal problems that even a large actor cannot solve alone has caused pressure on many sectors, organizations and entities making the need for collaboration to be more urgent. This is because collaboration enables merging financial resources, human resources, and expertise needed to tackle complex problems. However, the increased failure of collaborations requests greater consideration and investigation of the challenges in collaboration. The purpose of this study is to investigate the challenges in inter-organizational collaboration at management and employee level. To fulfill this purpose, inter-organizational collaboration towards open Skåne 2030 strategy was used as a case study. The empirical data showed that there are challenges in both the management and employee level in inter- organizational collaboration. Some of these challenges are similar for both levels while others are different. Further, the study also found that political influence is a major challenge in inter- organizational collaboration. The study makes a contribution to the adaptation of the Thomson and Perry (2006), model of collaboration process. The adapted model in the study serves to enlighten collaborators that challenges in inter-organizational collaboration are inter-linked.Keywords: Inter-organizational collaboration, collaboration process, management level, employee level.

Un accroissement de l’intérêt porté au télétravail est apparu depuis la pandémie. Les études sont de plus en plus nombreuses à s’intéresser à son évolution et aux formes qu’il peut prendre. Dans la foulée de ces études, il nous a semblé pertinent d’étudier l’influence du soutien organisationnel et de l’adéquation des conditions physiques de télétravail sur l’adaptation au télétravail, ainsi que la façon dont les stresseurs interagissent avec e processus d’adaptation. En se basant sur la théorie de la conservation des ressources (Hobfoll, 1989), l’objectif de ce mémoire est de déterminer s’il existe un lien entre les ressources et l’adaptation et si les stresseurs exercent un effet de médiation. Nous analysons l’effet du soutien organisationnel et des conditions physiques de télétravail comme ressources, ainsi que la charge de travail et la charge familiale comme stresseurs afin d’expliquer le mécanisme d’adaptation au télétravail. Les données utilisées ont été collectées entre le 7 juillet 2020 et le 7 septembre 2020 par la Chaire BMO en diversité et gouvernance de l’Université de Montréal dans le cadre d’un partenariat de recherche intitulé « Crise COVID-19 et télétravail : un remède universel ou une solution ponctuelle? » L’échantillon final de 12 367 répondants est composé en majorité de femmes. Les participants travaillent tous dans une même grande organisation, ils sont âgés de 18 à 77 ans et ils vivent dans dix-sept régions administratives du Québec. La majorité d’entre eux ont un diplôme universitaire et ont un statut de salarié. Des analyses descriptives, des analyses bivariées et des analyses multivariées par des régressions hiérarchiques ont été utilisées pour tester les hypothèses. Les résultats ont montré que certaines ressources telles que le soutien organisationnel et les conditions physiques peuvent prédire une meilleure adaptation au télétravail. Nos analyses ont révélées que le soutien organisationnel et la charge de travail ne sont pas significativement reliés. De plus, certains stresseurs, tels que la charge de travail et la charge familiale, jouent un rôle dans ces relations. Les effets de la charge de travail varient en fonction de son intensité. Une faible charge familiale contribue à une meilleure adaptation au télétravail. / Interest in telecommuting has grown since the pandemic. More and more studies are looking at its evolution and the forms it can take. In the wake of these studies, we felt it relevant to investigate the influence of organizational support and the suitability of physical teleworking conditions on adaptation to teleworking, as well as the way stressors interact with the adjustment process. Based on Conservation of Resource Theory (Hobfoll, 1989), the aim of this dissertation is to determine whether there is a link between resources and adaptation, and whether stressors exert a mediating effect. We analyze the effect of organizational support and physical conditions of telecommuting as resources, and workload and family load as stressors, in order to explain the mechanism of telecommuting adjustment. The data used were collected between July 7, 2020 and September 7, 2020 by the BMO Chair in Diversity and Governance at Université de Montréal as part of a research partnership entitled "Crise COVID-19 et télétravail: un remède universel ou une solution ponctuelle?" The final sample of 12,367 respondents is predominantly female. The participants all work in the same large organization, are aged between 18 to 77 years old and live in seventeen administrative regions of Quebec. The majority have a university degree and are salaried employees. Descriptive, bivariate and multivariate hierarchical regression analyses were used to test hypotheses. The results showed that certain resources such as organizational support and physical conditions can predict better adaptation to teleworking. Our analyses revealed that organizational support and workload were not significantly related. In addition, certain stressors, such as workload and family load, play a role in these relationships. The effects of workload vary according to its intensity. A low family load contributes to better adaptation to teleworking.