Purpose – Motivated by the increasing role of information technology (IT) in today’s organizations, the purpose of this paper is to examine the relationships between business and IT executives in order to improve the organizational performance of the different aspects of IT technology and related systems. In the process, special attention is given to drivers which facilitate the cooperation between the parties involved. Design/methodology/approach – This survey-based research utilizes structural equation modeling methodology to uncover the relevant variables pertaining to the promotion of a positive social and strategic context needed to increase the effectiveness of organizational IT facets. Findings – The effectiveness of IT in modern organizations is contingent on a social alignment, business – IT alignment, strategic consistency, and common vision among the people who manage the IT function and those who need the organization. Research limitations/implications – This study is based on a sample of Portuguese manufacturing organizations. Therefore, findings and conclusions should be interpreted accordingly. In this context, future research in other organizational cultural settings is called for in order to refine and validate the results of this study. Practical implications – The role of establishing an organizational culture which stresses the common goal and mutual trust and cooperation in creating effective IT organizational utilization is underscored. As such, business executives are encouraged to exercise their leadership skills in order to create an organizational strategy which aligns IT capabilities and investments with the competitive strategy of the organization. In this context, creating an organizational culture which promotes business – IT alignment in a healthy social context is necessary. Originality/value – The issues and concerns addressed in this study should bridge the gap between business and IT executives. In the process, this study facilitates and encourages the effective utilization of the different facets of IT technology as they better serve the people of the organization. This advances the cost and practice of the strategic organizational role of IT investments.

Motivated by the increasing significance of information technology (IT) in today's open system organisations, the objective of this research is to uncover the relationships between business executives and their IT counterparts, which are essential toward improving organisational performance. In the process, a structural equation modelling is utilised to analyse the responses of a sample of 141 Portuguese executives. The results of testing the nine research hypotheses tend to underscore the significance of the trust between business and IT executives. Such trust is capable of fostering an organisational culture, which is conducive to the enhancement of the organisational performance. The ability of these business and IT executives to work together cultivates a knowledge domain, which generates effective solutions and applications to organisational problems. In turn, this contributes to improving the competitive performance of the organisation.

Purpose: The purpose of this study is to examine whether the context of ad pictures differs between Chinese ads and US ads and whether it can influence consumers' ad attitudes. Design/methodology/approach: An ad content analysis and a laboratory experiment were conducted to test the hypotheses. Findings: Findings suggest that contextualized ads appear more frequently in Chinese magazines because East Asians have a context-dependent mode of thinking while westerners have a context-independent mode of thinking. However, the effect of culture on advertising is moderated by product class (goods vs service), product category, and magazine category. Moreover, East Asians prefer contextualized ads to non-contextualized ones, while westerners prefer non-contextualized ads to contextualized ads. However, the effect of culture on ad attitudes may be moderated by ad involvement. Research limitations/implications: The limitations of this study stem from its being based on ad samples from China and its use of students to test ad attitudes. Practical implications: The findings allow managers to better determine whether and under what conditions to use contextualized or non-contextualized advertisements. Originality/value: The study's examination of the effect of culture on the context of ad format and effect of context on persuasion in this context constitutes a unique and valuable contribution to the literature. The paper also contributes much to the literature by checking cultural differences across 17 magazine categories, compared to the vast majority of studies analyzing ad content between eastern and western cultures, which have been based on ads from only a few sources.

Purpose: The purpose of this study is to examine whether the context of ad pictures differs between Chinese ads and US ads and whether it can influence consumers' ad attitudes. Design/methodology/approach: An ad content analysis and a laboratory experiment were conducted to test the hypotheses. Findings: Findings suggest that contextualized ads appear more frequently in Chinese magazines because East Asians have a context-dependent mode of thinking while westerners have a context-independent mode of thinking. However, the effect of culture on advertising is moderated by product class (goods vs service), product category, and magazine category. Moreover, East Asians prefer contextualized ads to non-contextualized ones, while westerners prefer non-contextualized ads to contextualized ads. However, the effect of culture on ad attitudes may be moderated by ad involvement. Research limitations/implications: The limitations of this study stem from its being based on ad samples from China and its use of students to test ad attitudes. Practical implications: The findings allow managers to better determine whether and under what conditions to use contextualized or non-contextualized advertisements. Originality/value: The study's examination of the effect of culture on the context of ad format and effect of context on persuasion in this context constitutes a unique and valuable contribution to the literature. The paper also contributes much to the literature by checking cultural differences across 17 magazine categories, compared to the vast majority of studies analyzing ad content between eastern and western cultures, which have been based on ads from only a few sources.

Purpose: The purpose of this paper is to offer small to medium-sized organizations (SMOs) with global business aspirations an innovative approach to performance measurement and management. Design/methodology/approach: The first phase of this research is based on a literature review. The second phase capitalizes on the literature review to offer a conceptual framework aimed at improving the performance measurement approach utilized by SMOs. The advocated approach stresses performance measurement, benchmarking, and effective implementation. Findings: The conceptual approach offered in this study represents the main outcome of this applied research. The advocated approach integrates several frameworks in an effort to address practical concerns related to performance measurement, management, and improvement. Research limitations/implications: The research offered in this study has practical and theoretical implications. The proposed approach offered by this study should be refined and validated through future research. Practical implications: The approach presented in this study offers practicing managers a systematic and practical approach to performance measurement, management, and improvement. Originality/value: The approach offered in this study capitalizes on several methodologies and tools to offer managers a benchmarking-based performance management approach suitable for SMOs with global operational aspirations.

This study implements radial and non-radial Data Envelopment Analysis (DEA) models to assess eco-efficiency and eco-productivity of the 50 states in the United States in 2018. The models are based on three inputs (capital stock, employment, and energy consumption), a single desirable output (real gross domestic product) and a single undesirable output variable (CO2 emissions). The radial DEA models reveal that at least 32 states are operated efficiently. Five states perform at the most optimal scale size, whereas 17 states have considerable potential to boost their productive efficiencies by enlarging available resources, and 28 states are overinvested in their input variables given their current output levels. The non-radial DEA models show that, overall, the states’ capital efficiency is very high, whereas energy and emission efficiencies are very low. The states’ eco-productivity is relatively higher than the eco-efficiency levels. In the second stage of the analysis, non-parametric statistical tests and Tobit regressions are conducted for further investigation. According to the non-parametric statistical test, high capital stock, labor force, and energy usage do not affect the states’ productive efficiency. However, states with low carbon dioxide emissions have significantly higher eco-efficiency and eco-productivity levels. The Tobit regression results illustrate that nuclear power and renewable energy consumption significantly affect the states’ relative efficiencies.

Global supply chains feature multi-tier systems encompassing many geographically dispersed and sequential partners operating across diversified product chains. This research attempts to examine the different mechanisms that reinforce the management of sustainability throughout complex multi-tier supply chain. Using a multi-case study of a sample of eight firms and relying on the foundations of complexity theory, this research recognises the complex operating environment of global multi-tier supply chains and reveals various mechanisms to effectively manage and facilitate the relationships with first- and lower-tier suppliers. Although institutional controls are important to manage the sustainability of first-tier suppliers, the findings posit that due to the inherent complexities of global multi-tier supply chains, duplicating institutional controls to lower-tier suppliers might not be effective. Therefore, firms should attempt to foster modest mechanisms that reinforce adaptation and self-organisation, for example, collaboration and guiding mechanisms, to effectively manage the sustainability of lower-tier suppliers. The research contributes to multi-tier sustainable supply chain management literature by exploring the different mechanisms to manage multi-tier supply chains and the inherent complexities that may impact on firms’ endeavours in achieving their sustainability goals. Managers can utilise different contingent mechanisms to effectively manage the relationships with suppliers that are beyond their immediate visibility.

Purpose: As service organizations move toward the open system strategic customer orientation, they need to ensure consistency among competitive methods, performance measures and strategies utilized. This paper aims to examine the relationships among these important facets of today’s service organizations. The study at hand examines the relationship among competitive methods, implicit strategy and performance measures used by Portuguese service organizations. Design/methodology/approach: This research uses a survey-based methodology. Factor analysis, cluster analysis and regression analysis procedures are used to analyze the collected data from Portuguese service organizations. Findings: Based on the results of this study, it appears that some of the studied service organizations are steadily moving toward the open system mode of strategy, competitive methods and performance measurement. However, the majority of the service organizations examined appeared to be in a state of strategic confusion, as they appear to lack the consistency among competitive methods, performance measures and desired strategic orientations. Research limitations/implications: The sample used in this study is specific in nature, as it includes only Portuguese service organizations. Therefore, the results of this study should be interpreted with caution. Future research in other cultural service settings is recommended. Such research should emphasize the exploration of theoretical frameworks, which tend to practically integrate competitive methods, performance measures and strategic orientation. Practical implications: This study has direct practical implications for service managers, as they attempt to integrate their organizational systems. As such, the research in this study paves the way toward the practical integration and consistency among competitive methods, performance measures and strategic orientations needed to enhance the customer orientation. In this context, such integration and consistency are essential to enhance the strategic competitiveness of today’s service organizations operating in a dynamic marketplace. Originality/value: This research combines bodies of knowledge dealing with competitive methods, performance measures and their impact on strategic orientations. The conceptual framework offered in this research attempts to facilitate the understanding for consistent practice pertaining to the competitiveness of the open system service organization in a dynamic environment. Such consistency is essential to the competitiveness of the organization in a dynamic environment.

Enrollment in online courses has increased rapidly in the last two decades, and exponentially in the last few years (Seaman, Allen, & Allen, 2018) as part of an e-revolution, especially in business schools (Kumar, Kumar, Palvia, & Verma, 2019), in which access to and use of information technology has become widespread. Instructors are one of the most important variables in online teaching as they function as the source of content for, and facilitators of, the online course. Some faculty, however, are ambivalent about teaching online for a variety of reasons (Mitchell, Parlamis, & Claiborne, 2015), and this ambivalence can be the impetus for the failure of the online course implementation. In addition, although research (“No significant difference”, n.d.) demonstrates that learning in online classes is comparable to learning in on-ground courses, instructors’ attitudes toward online teaching remain divided.In this chapter, I offer a brief review of Mitchell et al. (2015) and its general recommendations for management educators to help overcome their resistance to online teaching. I then expand upon what was previously written by sharing specific recommendations and resources focused on faculty, and for administrators to use with faculty, as they attempt the change to online teaching. To this end, I begin with a discussion of the notion of fit in the context of selecting faculty with a particular set of characteristics that are best suited to teaching online courses. The next portion of the chapter offers a research-derived list of best practices for new online instructors – addressing both hard and soft issues. Next, the discussion continues with a brief review of additional factors pertinent to teaching online but not included in the previous list. This will include topics gleaned both from research and over a decade and a half of personal online and hybrid experience as a management educator.

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