In 2001, the Highways Agency (HA) published a procurement strategy in response to a succession of studies during the 1990s, including Sir Michael Latham's "Constructing the Team" report, Sir John Egan's "Rethinking Construction" report, and the National Audit Office report "Modernising Construction". The strategy covers the full range of the HA's activities, with a focus on its delivery of services to road users as the operator of England's motorway and trunk road network, valued at £60 billion. In this respect, the HA's work is broadly divided into categories based on cost, namely maintenance contracts, regional projects and major projects. Within the regional projects category for works valued between £500k and £5 million, works are packaged together and procured through frameworks, allowing longterm relationships with delivery teams as a means of providing best value. To further promote this, the HA has embarked on a new initiative in Areas 9 and 10 of entering into direct contractual arrangements with specialist trade contractors and suppliers to form the Construction Management Framework (CMF). The contract commenced in July 2002 for a four year term, with an option, year on year, to extend to seven years, and covers the delivery of road renewals, structures renewals and improvement schemes. In addition, lean thinking has been identified as a means of providing improvement, and a lean construction trial has been planned on a road renewals project in Area 9, with the opportunity for developing lean as best practice within the CMF. The research aims to assess the performance of the CMF in highways renewals schemes. There are two objectives of the research: to assess the delivery of best value in highways renewals and improvements schemes using construction management, in particular through the establishment of a framework community; and to demonstrate how lean thinking can be used to provide continuous improvement within the framework community arrangement. The research methods used have included: questionnaires; surveys; longitudinal and crossAbstract iii sectional data comparison; and case studies. The main outputs of the research are: the development of a measurement agenda to address the value definitions defined in the research; the development of a lean procedure to be used in the CMF based on the outcomes of the lean trial; and recommendations for improving the CMF. The research has contributed to knowledge by providing a practical application of a collaborative framework arrangement, and identifying its strengths and weaknesses as a working model in the highways renewals and maintenance sector. It contributes to theory by providing a practical framework for initiatives, including lean thinking; for industry, it identifies implementation of those initiatives, and suggests improvements to overcome barriers to establishing and operating collaborative frameworks.

There is a movement in government toward more accountability and higher performance in the delivery of services. Well-managed and documented results are vital to transparency and enhanced decision-making ability for managers. Performance management and measurement is becoming a bigger part of the dialogue in the public sector, even though it has been present for decades in the private sector. One tool that is being adopted by public sector organizations is scorecards or balanced scorecards for performance measurement or management frameworks. Increasingly these tools are being used to satisfy the public’s and legislature’s desire for more accountability among the public sector in service delivery with public funds. These tools can fill the gap between simple budgetary or financial reporting to including more diverse non-financial indicators of performance. They can also provide a framework for better performance management and decision-making ability in addition to reporting on performance measures. This report provides an overview of scorecards and introduces concepts for the public sector that may bridge the gap between simple reporting and incorporating a scorecard for management purposes. It also suggests some non-standard techniques to utilizing cutting edge approaches to enhance the usability of scorecards as a more dynamic reporting and management tool. / text

A Governança de TI (GTI) tem um papel fundamental na realização do alinhamento da TI com o negócio das organizações, potencializando os processos de TI juntamente com os objetivos do negócio. Alinhar a TI ao negócio da organização é fundamental, porém é necessário também garantir o alinhamento da GTI com a Governança de Dados (GD). A GD é responsável pelo controle e gestão dos dados da organização, possibilitando a transformação de dados em informações para a tomada de decisões estratégicas. Possuir uma GTI alinhada a GD propicia um melhor desempenho para as organizações, que precisam de informações corretas em tempo hábil para a tomada de decisões. Para colaborar com este alinhamento existem os frameworks de boas práticas de gestão, que auxiliam as organizações a implantar esta governança. Este trabalho teve como objetivo identificar os processos e frameworks de GD implantados em organizações brasileiras e comparar os benefícios obtidos na implantação com os propostos pela literatura. O trabalho exploratório e qualitativo proporcionou a realização de estudos de casos em três organizações brasileiras de grande porte que implantaram ou estão em processo de implantação dos processos de GD. Os estudos de casos foram realizados com duas visões diferentes: a consultoria que implantou a GD e a organização que contratou a consultoria. A coleta de dados foi realizada por meio de entrevistas e técnicas de análise de conteúdo foram aplicadas nos dados coletados. Como resultado identificou-se que para as organizações estudadas o nível de implantação dos processos de GD foi médio, entretanto o grau de obtenção dos benefícios foi alto. Isso ocorre devido à carência de GD que se encontram as organizações estudadas, bem como a grande melhoria e benefícios identificados pelos entrevistados, mesmo com uma implantação parcial da GD. / The IT Governance (ITG) has a key role in achieving the IT alignment with the business organization, empowering IT processes with business goals. Align IT with business organization is crucial, however it is also necessary to ensure the alignment of the GTI with Data Governance (DG) The DG is responsible for the control and management the organization\'s data, enabling the transformation of data into information for strategic decisions making. Have aligned DG with ITG is a better performance for organizations that need the right information in the right time for decision making. To collaborate with this alignment are the frameworks of good management practices that enable organizations implement this governance. This study aimed to identify the processes and frameworks of DG implemented in Brazilian organizations and compare the benefits achieved in the implementation with the proposed in the literature. The exploratory and qualitative study provided the realizations of case studies in three large Brazilian organizations that have implemented or are in the implementation DG process. The case studies were performed with two different views: a consultancy that implemented the DG and the organization that hired the consultancy. Data collection was conducted through interviews and content analysis techniques were applied in the data collected. As a result it was found that for organizations studied the implementation DG level was average, however the benefits degree was high. This is due to lack in DG in the organizations studied and the great improvement and benefits identified by interviewers even though with partial implementation DG.

A Governança de TI (GTI) tem um papel fundamental na realização do alinhamento da TI com o negócio das organizações, potencializando os processos de TI juntamente com os objetivos do negócio. Alinhar a TI ao negócio da organização é fundamental, porém é necessário também garantir o alinhamento da GTI com a Governança de Dados (GD). A GD é responsável pelo controle e gestão dos dados da organização, possibilitando a transformação de dados em informações para a tomada de decisões estratégicas. Possuir uma GTI alinhada a GD propicia um melhor desempenho para as organizações, que precisam de informações corretas em tempo hábil para a tomada de decisões. Para colaborar com este alinhamento existem os frameworks de boas práticas de gestão, que auxiliam as organizações a implantar esta governança. Este trabalho teve como objetivo identificar os processos e frameworks de GD implantados em organizações brasileiras e comparar os benefícios obtidos na implantação com os propostos pela literatura. O trabalho exploratório e qualitativo proporcionou a realização de estudos de casos em três organizações brasileiras de grande porte que implantaram ou estão em processo de implantação dos processos de GD. Os estudos de casos foram realizados com duas visões diferentes: a consultoria que implantou a GD e a organização que contratou a consultoria. A coleta de dados foi realizada por meio de entrevistas e técnicas de análise de conteúdo foram aplicadas nos dados coletados. Como resultado identificou-se que para as organizações estudadas o nível de implantação dos processos de GD foi médio, entretanto o grau de obtenção dos benefícios foi alto. Isso ocorre devido à carência de GD que se encontram as organizações estudadas, bem como a grande melhoria e benefícios identificados pelos entrevistados, mesmo com uma implantação parcial da GD. / The IT Governance (ITG) has a key role in achieving the IT alignment with the business organization, empowering IT processes with business goals. Align IT with business organization is crucial, however it is also necessary to ensure the alignment of the GTI with Data Governance (DG) The DG is responsible for the control and management the organization\'s data, enabling the transformation of data into information for strategic decisions making. Have aligned DG with ITG is a better performance for organizations that need the right information in the right time for decision making. To collaborate with this alignment are the frameworks of good management practices that enable organizations implement this governance. This study aimed to identify the processes and frameworks of DG implemented in Brazilian organizations and compare the benefits achieved in the implementation with the proposed in the literature. The exploratory and qualitative study provided the realizations of case studies in three large Brazilian organizations that have implemented or are in the implementation DG process. The case studies were performed with two different views: a consultancy that implemented the DG and the organization that hired the consultancy. Data collection was conducted through interviews and content analysis techniques were applied in the data collected. As a result it was found that for organizations studied the implementation DG level was average, however the benefits degree was high. This is due to lack in DG in the organizations studied and the great improvement and benefits identified by interviewers even though with partial implementation DG.

Ideas about water use and ethics have been linked for many thousands of years. In this millennium, water resources remain a primary area of concern throughout the world, including such issues as shortages, supply, flooding, quality, restoration, allocation and regulation. Today, electronic environmental news and specialty websites contain a breadth of information on current water resources conflicts and issues throughout the world. In many parts of the world, water quantity is decreasing and water quality is worsening, lack of access to improved water supplies is decreasing, as is access to basic sanitation. Water challenges relating to water quantity and water quality are increasingly common in Canada and the United States due to water resources being under increasing pressure from population growth, economic activity and intensifying competition for the water among users. Faced with these challenges, humans are confronted with momentous decisions. Before making more decisions that will have an influence over water resources, and in response to repeated calls for a water ethic, this research takes the perspective that it is necessary to explore the ethical intentions of decision-makers with respect to water resources legislation and policy in Canada. The ultimate goal is to define a set of principles for a proposed water ethic that could and should be implemented at the municipal level of government in Canada. A review of academic and professional literature and a mixed methods research approach comparing two case study areas was used to gain a baseline understanding of the potential influences of underlying ethical frameworks on policy makers in Calgary, Alberta and Guelph, Ontario. A proposed water ethic, containing a set of principles compiled from ethical considerations for water use in academic and professional literature, was also developed and presented to case study participants. Participants provided feedback on their strength of agreement with each principle, thoughts on modifications, improvements and/or deletions of any principle, and implementation considerations of the proposed water ethic at the municipal level of government. The results indicate that case study participants in both areas apply a variety of ethical frameworks when making professional decisions about water resources management, and when preparing water legislation and policy. A review of relevant legislation, policies, documents and strategies in the case study areas supports this conclusion. In particular, components of the Consequentialist ethical framework (a perspective that can be associated with sustainable development and sustainability) are most often acknowledged in the statements of intent of the participants and water resource legislation and policies. Respondents also indicated that value positions associated with the Intrinsic Value ethical framework influenced policy preparation and decision-making; however, the ethical considerations associated with this framework are not as obvious in the language and intent of relevant legislation, plans, documents, and strategies. The case study participants in both areas supported all six proposed principles of the proposed water ethic and offered only minor modifications to the presented wording and intent. The endorsed principles of the proposed water ethic are: (1) allocate sufficient water to maintain and enhance ecosystem integrity; (2) establish conservation and efficiency measures as a priority over new supply initiatives in water resources planning; (3) meet basic human needs and enhance equity; (4)establish open and participative decision-making processes; (5) identify and seek to obtain multiple sustainability benefits from water-centered initiatives; and, (6) explicitly acknowledge system complexity and emphasize precaution. The feedback from the participants about the proposed water ethic, in association with the results of the ethical frameworks, informed the eight implementation recommendations, including: (1) entrench a water ethic vision in Provincial and municipal legislation; (2) work from within existing governance structures and institutional arrangements; (3) use an incremental model of decision-making; (4) provide specific policy examples for each principle within a water ethic; (5) include realistic and measurable targets within the policies; (6) accept that all six water ethic principles are unlikely to be accepted at once; (7) ensure the overall vision of the water ethic, principles, associated examples, and measureable targets, are defensible; and, (8)acknowledge the importance of strategy. The recommendations acknowledge that while the proposed water ethic is presented as a package and each principle is valuable, conflict and trade-offs may occur during the implementation process. The recommendations are therefore pragmatic and take into account the current governance structures and institutional arrangements. There is a growing recognition that understanding the underlying ethical perspectives that influence decision-makers may contribute to more effective water resources management legislation and policy. This research adds to this body of knowledge by showing that it is possible to identify ethical frameworks, extract the defining characteristics associated with each framework, and use case studies to suggest which ethical frameworks assert varying degrees of influence. This link between theory and practice may help organizations recognize what ethical considerations influence decision-making and identify the strengths and limitations of these ethical approaches to managing water resources. In addition, prior to this study, research had only been conducted into the identification of principles for the ethical use of water and not into the potential for implementation of a realistic and desirable water ethic that reflects sustainability and lasting well-being at the municipal level of government in Canada. Several opportunities exist to build on this research. They include (1) investigate if the ethical intent of legislation and policy related to water resources management is put into practice, (2) identify other ethical frameworks that may apply to decision-making, (3) focus on political decision-makers and their claims and intentions about water use, (4) test the implementation of the water ethic proposed in this study, and (5) investigate how to integrate ethical considerations about water into checklists and protocols related to land use development, professional codes of conduct and standards, institutional and organizational training programs, performance measures for official plans, and as standard components for municipal council reports and ministerial presentations. This exploratory research concludes that policy makers are willing to become more aware of their underlying ethical underpinnings and to learn how ethical considerations embedded in legislation and policy have the potential to exert significant influence over the behaviour of current and future water users.

Ideas about water use and ethics have been linked for many thousands of years. In this millennium, water resources remain a primary area of concern throughout the world, including such issues as shortages, supply, flooding, quality, restoration, allocation and regulation. Today, electronic environmental news and specialty websites contain a breadth of information on current water resources conflicts and issues throughout the world. In many parts of the world, water quantity is decreasing and water quality is worsening, lack of access to improved water supplies is decreasing, as is access to basic sanitation. Water challenges relating to water quantity and water quality are increasingly common in Canada and the United States due to water resources being under increasing pressure from population growth, economic activity and intensifying competition for the water among users. Faced with these challenges, humans are confronted with momentous decisions. Before making more decisions that will have an influence over water resources, and in response to repeated calls for a water ethic, this research takes the perspective that it is necessary to explore the ethical intentions of decision-makers with respect to water resources legislation and policy in Canada. The ultimate goal is to define a set of principles for a proposed water ethic that could and should be implemented at the municipal level of government in Canada. A review of academic and professional literature and a mixed methods research approach comparing two case study areas was used to gain a baseline understanding of the potential influences of underlying ethical frameworks on policy makers in Calgary, Alberta and Guelph, Ontario. A proposed water ethic, containing a set of principles compiled from ethical considerations for water use in academic and professional literature, was also developed and presented to case study participants. Participants provided feedback on their strength of agreement with each principle, thoughts on modifications, improvements and/or deletions of any principle, and implementation considerations of the proposed water ethic at the municipal level of government. The results indicate that case study participants in both areas apply a variety of ethical frameworks when making professional decisions about water resources management, and when preparing water legislation and policy. A review of relevant legislation, policies, documents and strategies in the case study areas supports this conclusion. In particular, components of the Consequentialist ethical framework (a perspective that can be associated with sustainable development and sustainability) are most often acknowledged in the statements of intent of the participants and water resource legislation and policies. Respondents also indicated that value positions associated with the Intrinsic Value ethical framework influenced policy preparation and decision-making; however, the ethical considerations associated with this framework are not as obvious in the language and intent of relevant legislation, plans, documents, and strategies. The case study participants in both areas supported all six proposed principles of the proposed water ethic and offered only minor modifications to the presented wording and intent. The endorsed principles of the proposed water ethic are: (1) allocate sufficient water to maintain and enhance ecosystem integrity; (2) establish conservation and efficiency measures as a priority over new supply initiatives in water resources planning; (3) meet basic human needs and enhance equity; (4)establish open and participative decision-making processes; (5) identify and seek to obtain multiple sustainability benefits from water-centered initiatives; and, (6) explicitly acknowledge system complexity and emphasize precaution. The feedback from the participants about the proposed water ethic, in association with the results of the ethical frameworks, informed the eight implementation recommendations, including: (1) entrench a water ethic vision in Provincial and municipal legislation; (2) work from within existing governance structures and institutional arrangements; (3) use an incremental model of decision-making; (4) provide specific policy examples for each principle within a water ethic; (5) include realistic and measurable targets within the policies; (6) accept that all six water ethic principles are unlikely to be accepted at once; (7) ensure the overall vision of the water ethic, principles, associated examples, and measureable targets, are defensible; and, (8)acknowledge the importance of strategy. The recommendations acknowledge that while the proposed water ethic is presented as a package and each principle is valuable, conflict and trade-offs may occur during the implementation process. The recommendations are therefore pragmatic and take into account the current governance structures and institutional arrangements. There is a growing recognition that understanding the underlying ethical perspectives that influence decision-makers may contribute to more effective water resources management legislation and policy. This research adds to this body of knowledge by showing that it is possible to identify ethical frameworks, extract the defining characteristics associated with each framework, and use case studies to suggest which ethical frameworks assert varying degrees of influence. This link between theory and practice may help organizations recognize what ethical considerations influence decision-making and identify the strengths and limitations of these ethical approaches to managing water resources. In addition, prior to this study, research had only been conducted into the identification of principles for the ethical use of water and not into the potential for implementation of a realistic and desirable water ethic that reflects sustainability and lasting well-being at the municipal level of government in Canada. Several opportunities exist to build on this research. They include (1) investigate if the ethical intent of legislation and policy related to water resources management is put into practice, (2) identify other ethical frameworks that may apply to decision-making, (3) focus on political decision-makers and their claims and intentions about water use, (4) test the implementation of the water ethic proposed in this study, and (5) investigate how to integrate ethical considerations about water into checklists and protocols related to land use development, professional codes of conduct and standards, institutional and organizational training programs, performance measures for official plans, and as standard components for municipal council reports and ministerial presentations. This exploratory research concludes that policy makers are willing to become more aware of their underlying ethical underpinnings and to learn how ethical considerations embedded in legislation and policy have the potential to exert significant influence over the behaviour of current and future water users.

Environmental assessments and authorisations surrounding project level developments are often made in isolation, without consideration of the regional or strategic context within which individual developments are done. This research investigates the quality of Environmental Management Frameworks (EMF) as strategic environmental instrument. EMF is a unique South African instrument that was first conceptualised in 1989, enacted in 2006 and updated in 2010. EMFs were developed to map environmental sensitivity to aid the screening out of undesired developments in sensitive environments and to minimise unnecessary project level assessments in preferred development areas. EMFs form an important link between environmental assessment (EA) processes and planning strategies such as Spatial Development Frameworks (SDFs) and Integrated Development Plans (IDPs), due to their spatial output of environmental sensitivity maps and their ability to feed strategic assessment processes required by SDFs. They have a legal mandate which ensures their assimilation and use. This research uses a multiple case study approach to review seven EMF documents for their quality. The quality aspects identified are the process, methodology and documentation components, using the printed EMF documentation as primary information source. Quality review criteria were subsequently developed to investigate these inputs, using the legal mandate of EMF as basis. Each case was rated for compliance with the quality criteria using a six–level rating schedule. Further analyses were made by comparing the performance of cases against one another. Public participation emerged as the weakest component of EMF practice, while aspects of sensitivity analysis also performed weaker than other aspects. More focus is required on aligning scales and resolutions of map inputs, mapping methods and general integration of spatial data, especially those of adjoining districts. The need to substantiate a rationale for buffer determination also requires further refinement. The practice of conducting EMF is well established and it can be valuable in sustainable development planning and decisionmaking. Recommendations to enhance the sustainability outcomes and hence effectiveness of this instrument are made, as well as future research objectives for increasing its utility. / Thesis (M. Environmental Management)--North-West University, Potchefstroom Campus, 2011.

Environmental assessments and authorisations surrounding project level developments are often made in isolation, without consideration of the regional or strategic context within which individual developments are done. This research investigates the quality of Environmental Management Frameworks (EMF) as strategic environmental instrument. EMF is a unique South African instrument that was first conceptualised in 1989, enacted in 2006 and updated in 2010. EMFs were developed to map environmental sensitivity to aid the screening out of undesired developments in sensitive environments and to minimise unnecessary project level assessments in preferred development areas. EMFs form an important link between environmental assessment (EA) processes and planning strategies such as Spatial Development Frameworks (SDFs) and Integrated Development Plans (IDPs), due to their spatial output of environmental sensitivity maps and their ability to feed strategic assessment processes required by SDFs. They have a legal mandate which ensures their assimilation and use. This research uses a multiple case study approach to review seven EMF documents for their quality. The quality aspects identified are the process, methodology and documentation components, using the printed EMF documentation as primary information source. Quality review criteria were subsequently developed to investigate these inputs, using the legal mandate of EMF as basis. Each case was rated for compliance with the quality criteria using a six–level rating schedule. Further analyses were made by comparing the performance of cases against one another. Public participation emerged as the weakest component of EMF practice, while aspects of sensitivity analysis also performed weaker than other aspects. More focus is required on aligning scales and resolutions of map inputs, mapping methods and general integration of spatial data, especially those of adjoining districts. The need to substantiate a rationale for buffer determination also requires further refinement. The practice of conducting EMF is well established and it can be valuable in sustainable development planning and decisionmaking. Recommendations to enhance the sustainability outcomes and hence effectiveness of this instrument are made, as well as future research objectives for increasing its utility. / Thesis (M. Environmental Management)--North-West University, Potchefstroom Campus, 2011.

Made available in DSpace on 2015-04-16T15:23:14Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2372063 bytes, checksum: 10db6dfa1844a69197c2b656669e441e (MD5) Previous issue date: 2011-04-27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Research conducted in the Graduate Program in Information Science of UFPB, around knowledge management (KM) adoption frameworks and micro and small enterprises (MSE). Portrays the characteristics of the MSE in the Brazilian economy context, emphasizing its place of prominence as responsible, according to SEBRAE (2011), for 67% of the occupations, 28% of gross revenues from the formal sector and 20% of Gross Domestic Product. The corpus consists of 60 employees from 10 MSE installed in the Technological Park of Sergipe (SergipeTec), incorporating managers, key professionals and members of the operating body. Through the techniques of questionnaires and observation, were identified the attributes of technology MSE, as well as characteristics of the adopted processes and the ones considered ideal for employees. Describes the adoption frameworks from Silva Júnior (2001), Thiel (2002), Rumizen (2002) and Von Kroch, Ichijo and Nonaka (2000), listing stages, steps and recommended actions for KM adoption in a company. It is analyzed, then, the adequacy of these frameworks to reality and concerns of employees of the MSE, assessing whether it is possible for a MSE to perform the steps listed without restriction, or if the actions would be unviable for some limitation of the model. It concludes, finally, that none of analyzed frameworks are fully adequate to the reality of the MSE, and even the model of Von Kroch, Ichijo and Nonaka (2000) approaching closely to the profile of these companies, still requires modifications to its implementation. This consists of evidence of neglect in relation to the MSE in the general creation process of frameworks. It is recommended, therefore, the creation of a model through further analysis of the activities from other adoption models to establish a new framework suitable to the limitations of MSE. / Pesquisa realizada no Programa de Pós-Graduação em Ciência da Informação da UFPB, em torno dos frameworks de adoção de gestão do conhecimento (GC) e micro e pequenas empresas (MPE). Retrata as características das MPE no âmbito da economia brasileira, enfatizando seu lugar de destaque como responsável, segundo o SEBRAE (2011), por 67% das ocupações, 28% da receita bruta do setor formal e 20% do Produto Interno Bruto. O corpus é composto por 60 colaboradores de 10 MPE instaladas no Parque Tecnológico de Sergipe (SERGIPETEC), incorporando gerentes, profissionais-chave e integrantes do corpo operacional. Mediante a técnica de questionário e de observação, identificam-se atributos das MPE de tecnologia, assim como características dos processos adotados e dos considerados ideais pelos colaboradores. Descrevem-se os modelos de adoção dos autores Silva Júnior (2001), Thiel (2002), Rumizen (2002) e Von Kroch, Ichijo e Nonaka (2000), listando fases, passos e ações indicadas para adoção de GC em uma empresa. Analisa-se, então, a adequação dos referidos modelos à realidade e aos anseios dos colaboradores das MPE, avaliando se é possível uma MPE realizar os passos citados sem restrição ou se as ações seriam inviáveis por alguma limitação do modelo. Infere-se, por fim, que nenhum dos modelos analisados é integralmente adequado à realidade das MPE, e mesmo o modelo de Von Kroch, Ichijo e Nonaka (2000) aproximando-se muito do perfil dessas empresas, ainda requer modificações para sua implementação. Isto consiste em indício do descaso em relação às MPE no processo de criação dos modelos em geral. Recomenda-se, portanto, a criação de um modelo mediante análise mais profunda das atividades de outros padrões de adoção para criação de um novo framework adequado às limitações da MPE.

Technology is accepted as one of the key aspects that influence society and business in an unmistakable manner. Current literature is however not singular in its views and methods of technology strategy, its interface with business strategy, and how technology strategy is executed and assessed internally. The text adopts a 3-tiered domain approach at the outset, focusing on the integration of (i) strategy, (ii) measurement and (iii) architecture. The literature assessment was carried out on the hand of the three domains and ultimately resulted in the proposed internal technology strategy assessment framework for the services sector. At the heart of the framework is the merging of the disciplines and current models of (i) technology management (MOT), (ii) business architecture, (iii) strategic performance measurement and (iv) total quality management. The model aims to indicate that specific modelling techniques coupled with an excellence scorecard, can facilitate the mathematical assessment of strategic contribution of individual technology artefacts to a specific business strategy. The proposed model is represented in the text in flowchart form and is supplemented by the derivation of the required research approach, namely case study protocol. Three case studies were conducted, each of which is resident in the services sector, and the tabulated results are presented in the text and its appendixes. The results obtained indicate that strategic artefact differentiation on a procedural level can indeed be obtained. These results are consistent throughout the three case studies and valuable future benefit could be extrapolated for (i) continuing investigation on the hand of the model, as well as (ii) cross-pollination to the disciplines of (a) enterprise modelling and design and (b) project management. / Dissertation (MEng (Technology Management))--University of Pretoria, 2006. / Graduate School of Technology Management (GSTM) / unrestricted