Esta dissertação objetivou analisar os mecanismos e estruturas de promoção à inovação dispostos pela Universidade de Caxias do Sul, a partir do modelo teórico da Tríplice Hélice. A pesquisa envolveu a identificação das interações da universidade com os instrumentos e políticas de inovação da Secretaria da Ciência, Inovação e Desenvolvimento Tecnológico do Governo do Estado do Rio Grande do Sul e com o as atividades aplicadas à inovação da empresa Keko Acessórios S.A. Neste contexto foram caracterizadas as atividades e políticas de inovação dos três agentes considerando suas interações com agentes externos, visando pontuar as interações entre eles. Com abordagem qualitativa, o estudo exploratório empregou entrevistas com roteiro semiestruturado. Utilizou-se o método de análise de discurso, através do software ATLAS.ti®, versão 7. Os resultados apresentam uma participação assídua dos agentes na busca de interações com agentes externos, através de recursos, conhecimento e análise de mercado, para a realização de seus objetivos, dentro das atividades e políticas de inovação. Essa busca fica evidente quando se trata da realização dos objetivos individuais, fazendo com que a interação com os agentes externos seja uma consequência desse processo, limitando a participação externa nas atividades de inovação. / This dissertation aimed to analyze the mechanisms and structures for the promotion to innovation disposed by University of Caxias do Sul, starting from the theoretical model of the Triple Helix. The research involved the identification of the interactions between the University, the instruments and innovation polices of the Secretary of Science, Innovation and Technological Development of the Government of the State of Rio Grande do Sul and the activities applied to innovation of the company Keko Acessórios S.A.. In this context were characterized the activities and innovation policies of the three agents considering their interactions with external agents, aiming to realize the interactions between them. Using a qualitative approach, this exploratory study employed semi-structured interviews with a script. The method of discourse analysis was used and carried out with Atlas.TI software ®, version 7. The results show an assiduous participation of agents in search of interactions with external agents, through resources, knowledge and analysis of the market for the realization of their goals, activities and innovation policies. This search is evident when it comes to the achievement of individual objectives, making the interaction with external agents a consequence of this process, limiting external participation in innovation activities.

Enterprise architecture is the high-level design of the entire business, facilitated by enterprise architects. "Agile enterprise architecture" is the term used in enterprise architecture to describe an architecture that caters for future unknowns, enabling change to occur rapidly without undue resource utilization, yet in a controlled manner and with minimal adverse impact. Some enterprise architects still use outdated, rigid approaches to enterprise architecture which are incompatible with today‟s business environment. In addition, there is limited research into methods that can be applied to measure the agility of enterprise architecture. The current environment is such that there is a need for a more agile approach to developing and measuring enterprise architecture. This work will lead to the creation of a Framework for The Development and Measurement of Agile Enterprise Architecture. In support of the main goal of the development of the framework, a literature review will be conducted focusing on the necessary sub-goals of the research. The first sub-goal of the literature review is to develop a comprehensive definition for enterprise architecture (referred to as EA), as well as discover how it is currently practiced. Thereafter, the literature review will investigate a comprehensive definition for agility and research why it is emerging as a critical topic. The next chapter of the literature review will research how agility fits within the context of EA, uncovering a comprehensive definition for agile EA and the best practices in agile EA development. The final chapter of the literature review will investigate suitable measurement techniques that can be used to assess the level of agility of EA. On completion of the literature review, a preliminary framework will be created using the most important contributions from the literature. An empirical study will be conducted to explore the definitions for EA, agility, agile EA, the methods to measure the agility of EA and the concepts for the development of agile EA summarised in the preliminary framework. Data analysis follows an interpretive and qualitative approach based on four case studies through interviews with systems experts in four South African organizations in one province. Each interviewee was interviewed once. The initial interview with a Principal Consultant on Enterprise Strategy Consulting at organisation # 1 formed the basis of an exploratory study; the results of which were used to refine the research instrument and preliminary framework. Thereafter, a more rigorous empirical study focused on interviews with the Chief Architect, Senior Manager in Advisory Services and an Enterprise Architect at organizations 2, 3 and 4 respectively was conducted. The research follows an inductive approach to capture the interpretive experiences of participants and develop theoretical propositions from them. Following the exploratory pilot study it became necessary to make changes to the preliminary framework and initial survey instrument created. Thereafter, the empirical study consisting of the remaining three cases was conducted to test the important aspects of the framework and literature definitions. The analysis of the results of the empirical study prompted further changes to the theoretical framework and definitions created. The interviews conducted with each of the organizations confirmed the factors for agile EA development as well as the effectiveness of the definitions created in the literature review. The research uncovered that the need for a more agile approach to developing EA and a way to measure the level of agility of EA has become more and more significant in organizations. This begins with a better understanding of EA, agility, how agility fits within the context of EA, as well as appropriate methods to measure agility.

A universidade possui um histórico pautado na contribuição para avanço do conhecimento e da tecnologia no contexto econômico e social de um país, através do ensino, da pesquisa e da extensão. O conhecimento gerado por meio destas pesquisas entre alunos e pesquisadores pode ocasionar a interação com diferentes atores, entre eles governo e empresas, acarretando a transferência da tecnologia gerada na universidade para o mercado. A transferência de tecnologia pode ser considerada um processo que tem seu início na revelação da invenção, e sequência o registro da patente, o licenciamento, o uso comercial da tecnologia licenciada, e por fim os royalties recebidos pela universidade. Esta dissertação de mestrado pesquisou como ocorre a transferência de tecnologia, a partir de uma abordagem Schumpeteriana da trilogia da inovação e com um recorte na abordagem teórica da Tríplice Hélice de Etzkowitz, focando a interação universidade - empresa. A metodologia utilizada para este estudo foi a análise de dois casos com caráter exploratório e abordagem qualitativa. Os objetos de estudo da dissertação são as Instituições de Ensino Superior Universidade Estadual de Campinas (UNICAMP) e a Universidade do Vale do Rio dos Sinos (UNISINOS). A técnica utilizada para a coleta dos dados foi a entrevista semiestruturada, e a técnica de análise dos dados foi a análise de conteúdo. Os principais resultados apontam que se faz necessário, principalmente que empresas e universidades compreendam que é preciso atuar conjuntamente na pesquisa tecnológica colaborativa, para que os recursos financeiros investidos pelo governo ou iniciativa privada não sejam aceitos somente como artigos publicados em revistas científicas, mas sim, que se transformem em inovações tecnológicas aceitas pelo mercado. / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2015-04-01T16:43:18Z No. of bitstreams: 1 Dissertacao Cassiane Chais.pdf: 3342974 bytes, checksum: 040d72161ed9c96ce42e5ced538e0724 (MD5) / Made available in DSpace on 2015-04-01T16:43:18Z (GMT). No. of bitstreams: 1 Dissertacao Cassiane Chais.pdf: 3342974 bytes, checksum: 040d72161ed9c96ce42e5ced538e0724 (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, CAPES. / The university has a history grounded in contribution to the advancement of knowledge and technology in economic and social context of a country through education and research and extension. The knowledge generated through these surveys among students and researchers can lead to interaction with different stakeholders, including government and business, resulting in the transfer of technology generated in the university to market. Technology transfer can be regarded as a process that begins in the disclosure of the invention, following the registration of the patent, licensing, the commercial use of the licensed technology, and finally the royalties received by the university. This dissertation investigated the transfer of technology from a Schumpeterian approach to innovation trilogy and a cutout in the theoretical approach of the Triple Helix of Etzkowitz occurs, focusing on the interaction university - enterprise. The methodology used for this study was the analysis of two cases with exploratory and qualitative approach. The objects of study of the thesis are the Institutions of Higher Education State University of Campinas (UNICAMP) and the University of Vale do Rio dos Sinos (UNISINOS). The technique used for data collection was a semi-structured interview technique and the data analysis was content analysis. This research concluded that it is necessary , especially to businesses and universities understand that you need to walk together in collaborative technology research , so that financial resources invested by the government or private companies are not only accepted as eligible articles published in magazines , but that transformed into technological innovations accepted by the market.

Esta pesquisa explicita o caráter ideológico do discurso e das praticas flexíveis de gestão nos bancos brasileiros, através do confronto com o discurso de trabalhadores bancários e com os dados empíricos a respeito das condições concretas de trabalho nesta empresas. As mudanças de gestão são entendidas como tecnologias, bem como as transformações físicas ocorridas nos bancos - a automação bancaria - ambas integradas no processo produtivo como instrumento para consolidar o modelo de "acumulação flexível". Ao passo que essas novas tecnologias são travestidas de uma maior integração do trabalhador no processo produtivo, marcando o seu caráter corporativista, observamos uma intensificação do processo de exploração do trabalho, evidenciando que esta flexibilidade caracteriza um estágio de espoliação da força de trabalho no capitalismo. A estratégia dos bancos combina tanto a extrema exploração dos trabalhadores que prestam serviços em empresas terceirizadas e correspondentes como a intensificação do trabalho do trabalhador bancário. Os discursos dos bancários nos permitem compreender as contradições desse modelo flexível de organização do trabalho e os conflitos vivenciados no cotidiano das agências bancárias, gerando grande sofrimento aos trabalhadores. Analisamos os dados levantados e cruzados dentro de uma perspectiva histórico-social, a partir das contribuições de Marx e de autores marxistas, na qual as mudanças organizacionais são resultantes do desenvolvimento da luta de classes em sua dinâmica histórica. / This research explicits the ideological character of the speeches and pratices on brazilian's banks, confronting the bank workers' speech with empirical datas about the real conditions of work in these business. The management changes are understood as technologies, and the physical transformations that happened on banks - known as banking automation - as well, both serving as instrument to consolidate the model of "flexible accumulation". While these new technologies seems to create a bigger integration of the workers on the production process, with its corporatist character, we observe a intensification on work's exploration process, evidencing that this flexibility features a stage of despoilment of capitalism's workforce. The banks strategy combines the extreme exploration of workers from outsourced business who provide services for the banks with the intensification of the banks worker's labor. These workers' speeches allow us to comprehend the contradictions of this flexible model of work's organization and the daily conflicts experienced in banks, creating huge suffering to the workers. The collected and crossed datas were analyzed in a social-historical perspective, using Marx's contribution and other Marxists authors, who says that the organizational's changes results from the class struggle in its historical dynamic.

Esta pesquisa explicita o caráter ideológico do discurso e das praticas flexíveis de gestão nos bancos brasileiros, através do confronto com o discurso de trabalhadores bancários e com os dados empíricos a respeito das condições concretas de trabalho nesta empresas. As mudanças de gestão são entendidas como tecnologias, bem como as transformações físicas ocorridas nos bancos - a automação bancaria - ambas integradas no processo produtivo como instrumento para consolidar o modelo de "acumulação flexível". Ao passo que essas novas tecnologias são travestidas de uma maior integração do trabalhador no processo produtivo, marcando o seu caráter corporativista, observamos uma intensificação do processo de exploração do trabalho, evidenciando que esta flexibilidade caracteriza um estágio de espoliação da força de trabalho no capitalismo. A estratégia dos bancos combina tanto a extrema exploração dos trabalhadores que prestam serviços em empresas terceirizadas e correspondentes como a intensificação do trabalho do trabalhador bancário. Os discursos dos bancários nos permitem compreender as contradições desse modelo flexível de organização do trabalho e os conflitos vivenciados no cotidiano das agências bancárias, gerando grande sofrimento aos trabalhadores. Analisamos os dados levantados e cruzados dentro de uma perspectiva histórico-social, a partir das contribuições de Marx e de autores marxistas, na qual as mudanças organizacionais são resultantes do desenvolvimento da luta de classes em sua dinâmica histórica. / This research explicits the ideological character of the speeches and pratices on brazilian's banks, confronting the bank workers' speech with empirical datas about the real conditions of work in these business. The management changes are understood as technologies, and the physical transformations that happened on banks - known as banking automation - as well, both serving as instrument to consolidate the model of "flexible accumulation". While these new technologies seems to create a bigger integration of the workers on the production process, with its corporatist character, we observe a intensification on work's exploration process, evidencing that this flexibility features a stage of despoilment of capitalism's workforce. The banks strategy combines the extreme exploration of workers from outsourced business who provide services for the banks with the intensification of the banks worker's labor. These workers' speeches allow us to comprehend the contradictions of this flexible model of work's organization and the daily conflicts experienced in banks, creating huge suffering to the workers. The collected and crossed datas were analyzed in a social-historical perspective, using Marx's contribution and other Marxists authors, who says that the organizational's changes results from the class struggle in its historical dynamic.

A universidade possui um histórico pautado na contribuição para avanço do conhecimento e da tecnologia no contexto econômico e social de um país, através do ensino, da pesquisa e da extensão. O conhecimento gerado por meio destas pesquisas entre alunos e pesquisadores pode ocasionar a interação com diferentes atores, entre eles governo e empresas, acarretando a transferência da tecnologia gerada na universidade para o mercado. A transferência de tecnologia pode ser considerada um processo que tem seu início na revelação da invenção, e sequência o registro da patente, o licenciamento, o uso comercial da tecnologia licenciada, e por fim os royalties recebidos pela universidade. Esta dissertação de mestrado pesquisou como ocorre a transferência de tecnologia, a partir de uma abordagem Schumpeteriana da trilogia da inovação e com um recorte na abordagem teórica da Tríplice Hélice de Etzkowitz, focando a interação universidade - empresa. A metodologia utilizada para este estudo foi a análise de dois casos com caráter exploratório e abordagem qualitativa. Os objetos de estudo da dissertação são as Instituições de Ensino Superior Universidade Estadual de Campinas (UNICAMP) e a Universidade do Vale do Rio dos Sinos (UNISINOS). A técnica utilizada para a coleta dos dados foi a entrevista semiestruturada, e a técnica de análise dos dados foi a análise de conteúdo. Os principais resultados apontam que se faz necessário, principalmente que empresas e universidades compreendam que é preciso atuar conjuntamente na pesquisa tecnológica colaborativa, para que os recursos financeiros investidos pelo governo ou iniciativa privada não sejam aceitos somente como artigos publicados em revistas científicas, mas sim, que se transformem em inovações tecnológicas aceitas pelo mercado. / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, CAPES. / The university has a history grounded in contribution to the advancement of knowledge and technology in economic and social context of a country through education and research and extension. The knowledge generated through these surveys among students and researchers can lead to interaction with different stakeholders, including government and business, resulting in the transfer of technology generated in the university to market. Technology transfer can be regarded as a process that begins in the disclosure of the invention, following the registration of the patent, licensing, the commercial use of the licensed technology, and finally the royalties received by the university. This dissertation investigated the transfer of technology from a Schumpeterian approach to innovation trilogy and a cutout in the theoretical approach of the Triple Helix of Etzkowitz occurs, focusing on the interaction university - enterprise. The methodology used for this study was the analysis of two cases with exploratory and qualitative approach. The objects of study of the thesis are the Institutions of Higher Education State University of Campinas (UNICAMP) and the University of Vale do Rio dos Sinos (UNISINOS). The technique used for data collection was a semi-structured interview technique and the data analysis was content analysis. This research concluded that it is necessary , especially to businesses and universities understand that you need to walk together in collaborative technology research , so that financial resources invested by the government or private companies are not only accepted as eligible articles published in magazines , but that transformed into technological innovations accepted by the market.

The main objective of this research was to investigate, analyse and evaluate attitudes towards electronic human resource management (e-HRM) tools within a large South African financial institution. This was done by developing and validating an instrument to determine e-HRM tool usage, e-HRM tool preference as well as attitudes towards e- HRM. Methodology: a total of 104 HR professionals and line managers completed the e-HRM attitudinal questionnaire. The sample demographics were obtained using analysis of the frequencies of respondents in each of the demographic categories as well as within the tool usage section and attitudinal measurement section. To ascertain the internal consistency of the attitudinal component of the e-HRM measurement instrument and the six attitudinal subscales, the Cronbach’s alpha reliability coefficient was calculated for overall scale and corresponding subscales. Due to the low reliability obtained for three of the subscales, the structure of the e-HRM measurement instrument was assessed using exploratory factor analysis. Differences between groups with regard to preference for tool usage were assessed, using Pearson’s Chi-Square tests for both the occupational and the demographic characteristics of respondents. Finally, to explore whether there were any significant differences for biographical and occupational demographics and attitude on the measurement instruments, an independent samples ttest was conducted and one-way analysis of variance (ANOVA) was used. The main finding of the study was that users of e-HRM tools had significantly more positive attitudes towards e-HRM tools than non-users. / (M.A. (Industrial and Organisational Psychology))

The main objective of this research was to investigate, analyse and evaluate attitudes towards electronic human resource management (e-HRM) tools within a large South African financial institution. This was done by developing and validating an instrument to determine e-HRM tool usage, e-HRM tool preference as well as attitudes towards e- HRM. Methodology: a total of 104 HR professionals and line managers completed the e-HRM attitudinal questionnaire. The sample demographics were obtained using analysis of the frequencies of respondents in each of the demographic categories as well as within the tool usage section and attitudinal measurement section. To ascertain the internal consistency of the attitudinal component of the e-HRM measurement instrument and the six attitudinal subscales, the Cronbach’s alpha reliability coefficient was calculated for overall scale and corresponding subscales. Due to the low reliability obtained for three of the subscales, the structure of the e-HRM measurement instrument was assessed using exploratory factor analysis. Differences between groups with regard to preference for tool usage were assessed, using Pearson’s Chi-Square tests for both the occupational and the demographic characteristics of respondents. Finally, to explore whether there were any significant differences for biographical and occupational demographics and attitude on the measurement instruments, an independent samples ttest was conducted and one-way analysis of variance (ANOVA) was used. The main finding of the study was that users of e-HRM tools had significantly more positive attitudes towards e-HRM tools than non-users. / (M.A. (Industrial and Organisational Psychology))

The master's thesis describes the management of non-profit organizations. In the action research, data related to a particular human rights organization were collected. Based on the analysis, the organization was recommended potential management improvements. The thesis is formulated for non-profit organizations that want to get a complex overview of their management possibilities. In particular, this thesis is addressed to the mentioned non-profit organization dealing with human rights in the country and it should serve as a material for consideration of appropriate management methods in the future.

Enterprise Architecture endeavours to resolve the complexity of increasingly distributed systems by aligning business vision with IT strategy, which in turn should reduce the overall costs of IT in the business and provide simpler, better and faster solutions to business problems. There are many Enterprise Architecture frameworks. The main purpose of most of these frameworks is to assist with the challenges of managing the increased complexity of distributed systems, aligning business vision with IT strategy and reducing IT costs. Many of the studies which produced the results stating Enterprise Architecture aligns business vision and reduces IT costs, were based on Zachman’s work, and most of the published Enterprise Architecture success stories focus on the benefits provided to the company with regards to IT. In contrast very little documentation could be found that addresses the impact of Enterprise Architecture implementations on the individuals and systems within a company. If the individuals as the main implementers of any strategy are impacted negatively by Enterprise Architecture management decisions, there would be a negative impact on the return on investment of the company. Enterprise Architecture allows the use of overlapping departments’ processes and data, which translates into less development time as system components would already exist. Changes that are made to the Enterprise Architecture result in several additional changes that had to be implemented by the software developers. These changes influenced the workload, roles and responsibilities of the developers in such a way that the development team became negative about the additional work. The purpose of this study was to investigate the impact of Enterprise Architecture management decisions on the responsibilities, work experience and attitude towards Enterprise Architecture of the software developers in a company that develops software by exploring and describing the nature of software development. Based on the findings of this study, a list of impact of Enterprise Architecture decisions on the responsibilities of software developers in companies that develop software were identified. In this respect, the study identified impacts of Enterprise Architecture management decisions as well as possible solutions to these impacts. / Computing / M. Sc. (Information Systems)