Process monitoring aims to provide transparency over operational aspects of a business process. In practice, it is a challenge that traces of business process executions span across a number of diverse systems. It is cumbersome manual engineering work to identify which attributes in unstructured event data can serve as case and activity identifiers for extracting and monitoring the business process. Approaches from literature assume that these identifiers are known a priori and data is readily available in formats like eXtensible Event Stream (XES). However, in practice this is hardly the case, specifically when event data from different sources are pooled together in event stores. In this paper, we address this research gap by inferring potential case and activity identifiers in a provenance agnostic way. More specifically, we propose a semi-automatic technique for discovering event relations that are semantically relevant for business process monitoring. The results are evaluated in an industry case study with an international telecommunication provider.

Purpose: The purpose of this research study is to investigate the extent to which banks are using risk management practices in dealing with various risks and to compare risk management practices between Islamic and Conventional banks operating in Pakistan. Methodology: This is an empirical research study which has employed quantitative research methods. This study has used two sources of data, i.e. primary and secondary data. Secondary data is collected by using content analysis through annual reports of five Islamic and conventional banks for the six year time period from 2008 to 2013. The content analysis was performed by using frequency analysis and un-weighted index scoring. And primary data was collected through questionnaire from the senior managers, risk managers and CRO of Islamic and conventional banks. The sample size was consisting of 150 respondents from banks. The data was analysed by using descriptive statistics, regression analysis and Mann-Whitney U test. Findings: Islamic banks are found to be significantly different from their conventional counterparts in risk identification, risk management practices, liquidity risk analysis and risk governance. Moreover, risk identification, risk assessment and analysis, credit risk analysis and risk governance are most influencing and contributing variables in risk management practices of banks operating in Pakistan. Also, credit, liquidity, market and operational risk are found to be the most important risks faced by both conventional and Islamic banks. Practical Implication: Considering the importance of risk management practices in Islamic and conventional banks; Bankers, investors, regulators, and policymakers are likely to benefit from the results of the study as a guide, when developing and reforming the existing risk management practices. Originality: This study has extended the risk management practices model of banks by incorporating two more variables, i.e. liquidity risk analysis and risk governance into the model. Also, it is adding value methodologically, as data triangulation is used to draw a valid inference. So, this study will add value to literature and will be useful for Islamic banks, conventional banks, practitioners as well as for academic point of view.

In the first part of the diploma thesis is described the relevant theory of the Business Process Management which is fundamental background for the practical second part of the thesis. The theoretic part contains of a general description of the Business Process Management and a description of the BPM design phases, such as planning, analyzing, designing, and implementing. The second part of the diploma thesis focuses on the design of the Business Process Management in GfK Praha, s.r.o. First the company is introduced globally as well as locally. Afterwards the local branch is analyzed by real data and especially by many structural interviews with GfK employees. Most importantly, based on the workshops with the cooperative employees, there are designed new processes into the connected process maps.

This thesis attends to process management approach. It describes reasons and circumstances that led organizations to focus on this area. Especially the unsuitable quality of managing and opportunities for better match of values and processes are important. Fashion wave also plays an important role, which gives thanks to words such a process and models are inflected quite often. Approaches to the implementation of process management are various. The fundamental difference between them is the form of attitude to chase. Some of them require radical changes in processes and wants to build them from nothing. The others prefer to gradually improve them step by step. The most common variant, which usually best fit, is to mix these approaches. The tools and methodologies are needed for implementation also. One such tool is the Metastorm BPM. The outcome of the project, which is described in practical section of this thesis, was created with its utilization. Project goal was to implement process management for project management. Use of Metastorm BPM tool allowed simple implementation of required processes, including management and user functionality.

The professional work includes the analysis of modern methods which inrease efficiecy in the public sector. This work also applies these methods to the particular case. The pattern CAF is briefly described. The last topic is focused on the purpose of the introduction of the central project office.

The aim of the thesis is to map purchasing activities in specific company then analyze the processes and identify critical points. The last step is to create a list of ideas and recommendations for improvement. The theoretical part is focused on processes and process management, their definition, history, benefits and other aspects. First part also contains a chapter about process mapping using diagrams SIPOC, Swimlanes and Flowchart, process improvement methods such as Kaizen and DMAIC and methods useful for identifying problems, causes and suggestions for improvement. The practical part is focused on introduction of company processes with main focus on the process of purchasing. It is divided into four consecutive processes. Processes are individually mapped and analyzed with identification of points for improvement. Final part of work presents list of recommendations with a selection of main advice for implementation and steps which are implemented by the company based on the presented thesis.

The aim of this master thesis is the improvment of selected processes in the organization where a company can save considerable costs and speed up processes with customers, proposes metrics for measuring the performance of individual processes and overall improvement of the organization. First part of the tesis deals with the theoretical aspects and the transformation from functional to process control, modeling based on different methodologies and standards and measuring performance of individual processes. Second part presents the organization and its situation and position on a market and pointed the problematic aspects of processes and suggests how to develop the processes to be more efficient in all directions. Last but not least are the metrics used to monitor and evaluate the goals of the processes and their successful implementation. After the incorporation analyzed processes in the organization should be the company able to move significantly in the overall success of the operation on the market.

This thesis solve a work quality of sales department. There are teoretic base for a solved problem in a teoretic part, which are used in another parts of this thesis. The emphasis is puted on proposal effective alternatives for unsatisfactory processes in the company to improve the quality of sales department

The intention of this master´s thesis is to analyze order processing in chosen company with focusing on sales activities. Subjects of our investigation are sales department processes. Object of the research is company AHP HYDRAULIKA, a. s. and it´s sales department. In the thesis are identified failure processes and contributions of this diploma´s thesis are specific proposals how to improve activities and processes at the sales department and elimination of insufficient and failure processes.

The diploma thesis „The Study of During the Contract in Company“ focuses on the analysis of order processing in the company, from accepting the order to expedition of the final product. The aim of the thesis is to observe and analyse the order processing in the company based on theoretical knowledge and determine weak spots in this process. The thesis contains specific proposals on how to eliminate these weak spots and improve this process.