Purpose of this diploma paper is a suggestion of optimalization a chosen processes in a sector of distribution electricity and gas, during fusing more companies. One possibility how to find out weak parts, save costs and create new and superior values is a properly selected monitoring and measuring firm processes. At the first part of my work we analyzed a firm process, process management and reengineering. At the second part we are focusing on analysis of current stadium of inter-processes, on finding a critic factors of success and on achievement optimizing process map of a company. Conclusion consist of recommendation how to improve a function of a process management in a company and focusing on a concept of optimal stadium chosen model process.

Through this study, the Regional Government of Cajamarca has identified its actual capacities andinstitutional conditions on the basis of the national, intersectorial, sectorial, and territorial policies; of its role and competences in order to determine the positive and negative aspects, as well as the needs to ameliorate, to adapt and to adequate its organizational and functional scheme to the land management process. This study covers the general characterization of the context and the organizational, functional and resources level within the government, to establish its real institutional capacities, determining strategies and programs to adequately assume the territorial management. It was elaborated on the basis of the corresponding matrix which follows the indications given by the Resolución Ministerial 135-2013-MINAM that approves the Guía Metodológica para la Elaboración de los Instrumentos Técnicos Sustentatorios para el Ordenamiento Territorial. Here we incorporate global and individual evaluation models proposed by the Minam to establish an Institutional Capacity of the Regional Government Index.It was determined that the institutional capacity gap reaches 15 points that represent 75%, that is, enough institutional capacity to elaborate the land management program. The main contribution of this study is to establish strategies and programs to bettering the institutional capacity of the regional government in order to optimize the function of land management. / El Gobierno Regional Cajamarca a través de este estudio, ha identificado la capacidad y condiciones institucionales que actualmente posee. Basándose en su situación actual, en las políticas nacionales, intersectoriales, sectoriales y territoriales, y de su rol y competencias, determinará los aspectos positivos y negativos, así como las necesidades de mejorar, adaptar o adecuar su esquema organizacional y funcional al proceso de ordenamiento territorial. Este estudio comprende la caracterización general del contexto y del nivel organizacional, fun- cional y de recursos del ámbito de gobierno, para a partir de ello establecer sus capacidades institucionales reales, determinando estrategias y programas que conduzcan a poder asumir adecuadamente la gestión del territorio. Fue elaborado sobre la base de la matriz propuesta en la Guía Metodológica para la Elaboración de los Instrumentos Técnicos Sustentatorios para el Ordenamiento Territorial (Minam, 2013).Aquí se incorporan modelos de evaluación global e individual propuestos por el Minam para establecer un Índice de Capacidad Institucional del Gobierno Regional. Se ha determinado como resultado que la brecha de capacidad institucional alcanza el puntaje de 15 representando un 75%, que significa suficiente capacidad institucional para el Ordenamiento Territorial.El principal aporte de este estudio es establecer estrategias y programas para la mejora de la capacidad institucional del Gobierno Regional Cajamarca a fin de optimizar la función de ordenamiento territorial.

A crescente difusão do uso da tecnologia BIM mostra que um novo paradigma para o trabalho colaborativo em projeto precisa ser criado. Em diferentes países e cenários, percebem-se muitas barreiras a serem transpostas para o aproveitamento pleno dos benefícios do BIM. Faltam conhecimentos sobre a integração da nova tecnologia para a melhoria do processo de projeto. Falta também uma compreensão abrangente e uma visão geral de fatores não tecnológicos, caso das relações e interdependências na intersecção entre a gestão do processo de projeto e o BIM. Nesse contexto, a escassez de teorias que busquem a integração entre o domínio da gestão do processo do projeto e a tecnologia BIM motivou o desenvolvimento do presente trabalho. O objetivo geral desta tese é desenvolver uma estrutura conceitual para a gestão do processo de projeto com o uso do BIM. Com uma profunda revisão bibliográfica, mostra-se a difusão fragmentada de conceitos e a tendência na produção de aplicações práticas para a implementação do BIM sem, contudo, estarem elas respaldadas por suficientes reflexões conceituais. Como principal contribuição, a estrutura conceitual desenvolvida procura sustentar o conjunto de metodologias aplicáveis à nova tecnologia e demonstra como relacionar os domínios da gestão do processo de projeto e da tecnologia da informação. São propostos também indicadores de desempenho para medir tanto o nível de desenvolvimento do projeto quanto controlar a qualidade do modelo. Outra contribuição relevante do trabalho é a reformulação do conceito de LOD (nível de desenvolvimento ou de detalhe) para o de Nível de Maturidade, composto pela gestão dos requisitos do programa de necessidades, gestão do nível de desenvolvimento do modelo, medição do nível de interferências físicas e a proposição de um sistema de planejamento e controle do processo de projeto adequado para o BIM. Finalmente, foram feitos testes práticos em dois modelos BIM de edifícios, que possibilitaram a demonstração dos indicadores de desempenho e a sua aplicabilidade prática. Com a estrutura conceitual proposta, entendemos ter contribuído com um novo olhar sobre como deve evoluir a gestão do processo de projeto no contexto da tecnologia BIM. / The increasingly widespread use of BIM technology shows that a new paradigm for design collaborative work needs to be created. In different countries and settings, many barriers to be transposed are perceived to fully exploit the benefits of BIM. There is a lack of knowledge about the integration of new technology to improve the design process. Also lacking are comprehensive understanding and an overview of non-technological factors, besides the relationships and interdependencies in the intersection between design management and BIM design process. In this context, the small number of theories that seek integration between the design management process and BIM motivated the development of this work. The overall objective of this thesis is to develop a conceptual framework for managing the design process by using BIM. The literature review shows a diffusion of fragmented concepts and trends in the production of applications for the implementation of BIM; however, they are not sufficiently supported by conceptual reflections. As the main contribution, the conceptual framework developed seeks to support the set of methodologies applicable to new technologies and shows how to relate the fields of design management process and information technology. Key performance indicators to both measure the project development level and monitor the quality of the model are also proposed. Another important contribution of the thesis was the reformulation of the LOD (level of detail or development) concept to Maturity Level, comprising the management requirements of the program requirements, managing the model development level, level measurement physical interference and proposed a system of planning and control of the design process suitable for BIM. Finally, tests were conducted on two practical BIM models of buildings, which enabled the demonstration of performance indicators and their applicability. With the proposed conceptual framework, we believe to have contributed to a new perspective on how to evolve the management of the design process in the BIM context.

A capacidade de inovação das empresas é reconhecida como um dos principais fatores que fomentam o crescimento econômico, os níveis de bem-estar e a competitividade da economia de um país. Num mercado com importante geração de receita, de grande competição e tradicionalmente conservador como é o da construção de edificações, acredita-se que investimento em inovação pode, entre outros benefícios, promover melhoria de desempenho e de qualidade dos produtos, redução de custo e prazo de construção, sustentabilidade e, por consequência, aumento da vantagem competitiva. Considerando-se a constante necessidade das empresas construtoras em melhorar seus resultados, o objetivo deste trabalho é a estruturação de um processo de gestão de inovação, aplicado à produção de edificações, para a empresa EZTEC. O desenvolvimento do trabalho baseou-se na revisão da literatura, em entrevistas com profissionais do mercado que atuam com desenvolvimento e inovação e nas características técnicas e organizacionais da EZTEC, onde o autor exerce o cargo de Gerente da Qualidade. O resultado deste trabalho é formado por um conjunto de orientações fundamentais para a estruturação de um processo de gestão da inovação na produção de edificações, que considera a cultura organizacional da EZTEC, e que, por isto, deverá ser de fácil implementação. Ainda que o foco do desenvolvimento tenha sido para uma empresa específica, acredita-se que a contribuição do trabalho possa se estender a outras organizações de características similares que pretendam evoluir organizacional e tecnologicamente, a partir da estruturação de um processo que as leve a inovar, desde que as especificidades intrínsecas a elas sejam devidamente consideradas. / The innovation capacity of companies is recognized as one of the main factors that foment the country\'s economic growth, welfare levels and the competitiveness of its economy. In a market with substantial revenue generation, of significant competition and traditionally conservative as the construction sector, it is believed that investment in innovation can amongst other benefits promote performance and quality of buildings improvements, cost and time reduction, sustainability and therefore increase of the competitive advantage. Considering the constant need of construction companies to improve their results the purpose of this paper is to structure a innovation management process, applied to buildings construction, in the company EZTEC. The development of this work is based on the literature review, interviews with innovation market professionals and on the EZTEC\'s organizational and technical characteristics, where the author holds the position of Quality Manager. The result of this work is composed by a set of fundamental guidelines for structuring the innovation management process in buildings construction, which considers the EZTEC\'s organizational culture, therefore it should be easy to implement. Although the focus of development has been addressed to a specific company, it is believed that the contribution of this work can be extended to other organizations with similar characteristics that intend to evolve organizational and technologically, based on the structuring of a process that leads to innovation, provided their intrinsic characteristics are properly considered.

Work concern using SPEM/UML profile to modeling development processes with emphasizes on project management processes. Presents SPEM capabilities and lacks, and propose SPEM extensions to facilitate modeling.

In many smaller companies, requirements management is a daunting challenge. Smaller groups mean fewer resources, and many organizations focus their efforts on design, development and testing not on managing requirements. Some small organizations may perceive requirements management as an activity only for large organizations that have complex products and large staffs to support the effort. Poor and uncontrolled requirement engineering processes yield low quality, highly expensive software products. Obviously, customers are highly dissatisfied with such systems. One of the most critical requirement engineering processes that grossly contribute to this misnomer is lack of “effective requirements management” Information Technology Associates (ITA) has had many challenges resulting from some poor and uncontrolled requirements engineering processes. Lack of effective requirements traceability has also had its share in plaguing ITA in software development activities. ITA started small and so it handled its requirements documentation manually as it only dealt with few customer requirements. Time has seen the company expand, and manual handling of customer requirement became difficult. This master thesis therefore aims to investigate: ♦ The state-of-practice, regarding requirements engineering and requirements management within a medium-sized software development company. ♦ How to successfully implement effective requirement management process within the ITA Company. ♦ How to successfully migrate ITA Company into this RE process while ensuring minimum hassles.

Flowly is a tool for iBPMS packages, as are these intelligent suites for process management nicknamed by Gartner. These are technologies that make it possible to create and execute processes. Development of processes for these platforms goes through standard IT delivery cycle even for trivial and routine processes. Goal of this thesis is to create a tool for creating runnable business processes based on IBM Business Process Manager platform. The tool will allow creation of executable processes without programming or deep technical knowledge. Processes are created using a wizard like configurator in which processes can be drawn, users have ability to add data to the process, notifications, define SLAs and use other features. Tool created within this thesis is a workflow tool, which is a subset of iBPMS suites. The goal of this thesis is achieved by defining general functionalities of workflow tools which lay down basis of functionalities Flowly should contain. Following chapters describe in detail the creation of the tool, from initial analysis and design to technical details of implementation and user documentation. Benefits of the tool lie in simplicity of creating processes in iBPMS suites, increased agility of the company, when the creation and deployment of new process is shifted into the order of days and in massive reduction of cost of routine processes and agendas due to reduced IT involvement.

This research is conducted to formulate a framework for project risk management by evaluating the current understanding and practices. It examines the risk management processes provided by the various standards, frameworks and guidelines available globally. The research argues that the existence of varying risk management standards, frameworks and guidelines is not an assurance that organisations will adopt their principles and processes. Furthermore, these documents do not provide sufficient information concerning the understanding of the concept of risk and uncertainty and their management. To accomplish this goal, it became necessary for the research to reach an understanding about the concepts and fundamental issues of risk and uncertainty management. This research also sought to know how organisations in different industries manage risks and uncertainties for their projects. This research was confined to the study of the understanding and practices of PRM by established or influential organisations in aerospace and aviation, oil, gas and petrochemical, power, telecommunication as well as construction industries with matching criteria. Semi-structured interviews were conducted using an ‘aide-memoire’ with managers involved in the management of project risks to document the current practices of risk management. Thematic analyses were used to compress and summarise the large amount of data into internally consistent understandings of risk and uncertainty. Based on the results, the research proposes a structure that explains the current understanding of the concepts of risk and uncertainty as well as an outline process framework for conducting risk management for industry use. Practically, risk and uncertainty are found to be interrelated whereby and they happen as an outcome of each other’s occurrence. The proposed framework consists of six major steps which incorporated the purposes and activities within, providing a better understanding of how risk can be managed. This research contributes theoretically, methodologically and practically to project risk management body of knowledge.

Diploma thesis in theoretical part briefly describes the technology of wireless internet connection (WiFi) and wired connection ADSL/VDSL. The thesis analyzes the impact of changes in technology and customer satisfaction and on two scenarios predicts response of the entire segment. It describes the elements of the project management and suggests the optimal way of management and communication with customer. At the end of the practical part they are estimated network costs of change itself.

This thesis is focused on process management. Its aim is to identify the processes of the selected company and present a graphic illustration of these in process maps. The maps are results of process mapping, which is a combination of several techniques - participation in process, one-to-one interviews and observation. Practical part also includes situational analysis. For description of macroenvironment, PEST analysis was used. It defines political, economic, social and technological situation in the Czech Republic. The analysis of the microenvironment deals with trends in the area of e-commerce and parcel transport. In order to analyze the competitive environment, Porter five forces analysis has been made. The analytical part is enriched by SWOT analysis. In conclusion, due to the findings from the analyses, the author formulates proposals for the improvement of selected business processes.