Bakgrund: Rottne industri är ett företag som tillverkar skogsmaskiner, närmare bestämt skördare och skotare. En viktig del av företagets strategi i dagsläget grundar på att bedriva en generös reservdelsverksamhet ut mot kunder. Reservdelsverksamheten har vuxit och blivit en konkurrensfördel för Rottne industri. För att behålla sin plats på marknaden är det viktigt att konkurrensfördelen behålls och reservdelsverksamheten effektiviseras. Vi har i samråd med lagerchefen på Rottne industri valt att utveckla ett performance management-system. Studien har tagit sin utgångspunkt i performance management-processen som består av fem steg som kopplats till separata problemfrågor. Syfte: Studiens syfte är att utveckla ett performance management-system åt Rottne industris reservdelslager i avsikt att ge företaget en utgångspunkt för kontroll och styrning av deras prestationer. Metod: Uppsatsen är uppbyggd på en kvalitativ metod. Uppsatsens synsätt är positivism och ett abduktivt angreppssätt tillämpas. Insamling av empirisk data sker främst genom intervjuer. Slutsats: För att Rottne industri ska behålla sin konkurrensfördel bör de främst fokusera på fyra måttgrupper; leveranstid, leveransprecision, orderkvalitet och servicegrad. Prioriteringen för dessa måttgrupper skiljer sig något beroende på vilken kundgrupp som avser att betjänas. För brådskande orders, som kopplas till slutkunder är leveranstid, orderkvalitet och servicegrad viktigaste, och för påfyllningsorders, som rör återförsäljare är leveransprecision, orderkvalitet och servicegrad viktigast. Höga mål bör sättas upp för viktiga måttgrupper och bör revideras när omvärlden förändras. Sökord: Performance management, performance management process, performance management system, performance measurement, spare part logistics, aftermarket logistics, target setting. / Title: Performance management - A case study on spare part logistics at Rottne industri Authors: Max Lidby, Philip Ringström Tutor: Peter Berling Background: Rottne industri is a company that manufactures forestry equipment. An important part of the company’s strategy is based on conducting a generous spare parts business to customers. The spare part business has grown and become a competitive advantage for Rottne industri. To keep its position in the market it is important that the competitive advantage is retained. In agreement with the warehouse management we have chosen to develop a performance management system. The study has been based on the performance management process that consists of five steps which has been linked with separate research questions. Purpose: The aim of this study is to develop a performance management system for Rottne industri’s warehouse in order to give the company a starting point for monitoring and control of performance. Method: The paper is based on a qualitative approach. Thesis approach is positivism and an abductive approach is applied. Collection of empirical data is mainly done through interviews. Conclusion: In order to maintain its competitive advantage Rottne industry should primarily focus on four groups of metrics; delivery time, delivery reliability, order quality and service level. The priority for these groups of metrics are slightly different depending on which group of customers Rottne industri intend to serve. For urgent orders the delivery time, order quality and level of service most important, and for replenishing orders delivery reliability, order quality and level of service is the most important. High targets should be set for important groups of metrics, and should be under continuous review when circumstances change. Keywords: Performance management, performance management process, performance management systems, performance measurement, spare part logistics, aftermarket logistics, target setting.

Development on dolomite poses a risk due to the possible formation of instability features such as sinkholes. Most of these features are however man-induced, and the risk associated with development on dolomitic areas can be mitigated through correct management. Therefore, since the Tlokwe City Council is accountable for safe development within its jurisdiction, a Dolomite Risk Management Strategy (DRMS) should be put in place. There are several factors that contribute to the risk for development on dolomite. These factors can be catagorised into two groups that should be considered during the hazard identification process, namely physical factors that consists of geology, geohydrology and geotechnical, and anthropogenic factors that consists of existing infrastructure and development, land use planning, as well as social structure and awareness. These factors are assessed by means of a risk assessment in order to obtain a disaster risk score for different areas within the study area. Based on this score, priority focus areas can be identified, mainly for critically important further research before any development can be allowed or mitigation measures implemented. Once these research activities are completed, a DRMS can be compiled based on the guidelines set by SANS 1936, which will promote the safety of people and property when further development on dolomite takes place. Urgent and interim mitigation measures are proposed to manage the risk during further research activities. / Thesis (MSc (Environmental Sciences))--North-West University, Potchefstroom Campus, 2013

Development on dolomite poses a risk due to the possible formation of instability features such as sinkholes. Most of these features are however man-induced, and the risk associated with development on dolomitic areas can be mitigated through correct management. Therefore, since the Tlokwe City Council is accountable for safe development within its jurisdiction, a Dolomite Risk Management Strategy (DRMS) should be put in place. There are several factors that contribute to the risk for development on dolomite. These factors can be catagorised into two groups that should be considered during the hazard identification process, namely physical factors that consists of geology, geohydrology and geotechnical, and anthropogenic factors that consists of existing infrastructure and development, land use planning, as well as social structure and awareness. These factors are assessed by means of a risk assessment in order to obtain a disaster risk score for different areas within the study area. Based on this score, priority focus areas can be identified, mainly for critically important further research before any development can be allowed or mitigation measures implemented. Once these research activities are completed, a DRMS can be compiled based on the guidelines set by SANS 1936, which will promote the safety of people and property when further development on dolomite takes place. Urgent and interim mitigation measures are proposed to manage the risk during further research activities. / Thesis (MSc (Environmental Sciences))--North-West University, Potchefstroom Campus, 2013

The aim of this task is to find out the present role of the middle nursing management in the human resource management and also to suggest a new plan of graduate training in the terms of adaptation process. In the end it is necessary to analyse its asset from the nurse managers{\crq} point of view. Questionnaire technique of information gleaning was used for the survey. First survey body was formed by nurse managers. There were 25 questions in the questionnaire. A part of the questionnaire was a plan of graduate training. These graduates had to be educated as state registered nurses or with university degree, either Bachelor or Master. There were 18 closed questions and 7 half-open ones. Second survey body was formed by graduates of nursing colleges and universities. There were 8 questions in the questionnaire and there were 8 answers in each question. All the answers were used for assessment of level education dependence on motivational needs. There were four hypothesis in the survey which should confirm or disconfirm the interest of nurse managers in further education, its providing by hospital managements, the dependence of motivation needs on education level (only graduates) and evaluation of adaptation process provided by nurse managers. The first hypothesis confirmed that the nurse managers are interested in further education connected with human resource management. The second hypothesis confirmed that hospital management offers the possibility of human resource education to nurse managers. The third hypothesis confirmed that motivational needs, which influence graduates´ job choice, change with the level of education. The fourth hypothesis confirmed that setting up ``The Adaptation Process for Graduate Training{\crqq} positively evaluates nurse managers. Considering positive survey results it would be suitable not only to set up the adaptation process with graduates but also to use the questionnaire of testing needs which can help the middle management to nominate graduates with certain posts. There is a great significance in it and it is very important for career and integrating in work teams. The results of the survey could be lent to hospital management as an instrument of human resource optimization.

The aim of the diploma thesis was to describe and analyze the selected processes and threads that take place in the selected SME, to propose changes that would improve their condition and to eliminate any shortcomings.

Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2011-05-27T19:33:31Z No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia(suzinei.garcia@fgv.br) on 2011-05-27T19:35:19Z (GMT) No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia(suzinei.garcia@fgv.br) on 2011-05-27T19:35:56Z (GMT) No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) / Made available in DSpace on 2011-05-27T19:53:31Z (GMT). No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) Previous issue date: 2010-05-18 / This study will collaborate by bringing some detailed analysis and findings on a special case study of a discontinuous product development process, trying to answer how the discontinuous product development process takes place and the main factors that influence this process. Additionally, it tried to explore some explanations for the difficulties generally faced by the companies to sustain innovation. The case is about the Motorola cell phone RAZR V3, launched in 2004. RAZR V3 was noted by industry experts as game-changing feat of design and engineering, selling more than 110 million units by end of 2008 and recognized as one of the fastest selling products in the industry. The study uses a single case methodology, which is appropriate given the access to a phenomenon that happened inside corporate dominium and it is not easily accessed for academic studies, besides being a rare case of success in the cellular phone industry. In order to magnify the understanding of the phenomenon, the exploration was extended to contrast the RAZR development process and the standard product development process in Motorola. Additionally, it was integrated a longitudinal reflection of the company product development evolution until the next breakthrough product hitting the cellular phone industry. The result of the analysis shows that discontinuous products do not fit well traditional product development process (in this case, stage-gate). This result reinforces the results obtained on previous studies of discontinuous product development conducted by other authors. Therefore, it is clear that the dynamics of discontinuous product development are different from the continuous product development, requiring different treatment to succeed. Moreover, this study highlighted the importance of the management influence in all the phases of the process as one of the most important factors, suggesting a key component to be carefully observed in future researches. Some other findings of the study that were considered very important for a discontinuous product development process: have champions (who believe and protect the project) and not only one champion; create a right atmosphere to make flow the creative process; question paradigms to create discontinuous products; simple guiding light to focus the team; company culture that accepts and knows how to deal with risks; and undoubtedly, have a company strategy that understands the different dynamics of continuous and discontinuous product development processes and treat them accordingly.

The master thesis is focused on the application of process management in the company PROFI am BAU CM, Ltd. The theoretical part deals with the explanation of the process approach in business management and defines the basic concepts used, as well as analysis of the current situation in the company. Based on the acquired knowledge are described and analyzed the main business processes and proposed optimization steps.

An incentive for origin of this diploma work was an effort to bring a solution for a troubleshooting area in an international IT company ́s process management where the author was working for more than one and half year and which subsidiary is based in the Czech Republic. The goal of the work is not even to bring a solution in a form of redesign below spcificated process area with suggestion for implementation, but also to bring the reader overview on one possible way how to design and model processes implemented by a certain company. The private objective of the author is to enlarge her own experience with analysis and process modelling portfolio. Goals were achieved by study of a lot of internal resources in a form of documents, documentation and also by study of a scientific literature and scientific topics published in Internet. Moreover there was needed to realize several interviews with employees, analyze all founded information and suggest a solution with regards to given conditions and restrictions. A contribution of this work is in a transparent elaboration of a given reengineering ́s problems, starting with methodics designed for reengineering, through tools used for modelling to solution of a practical task. This work also reveals a process management approach one of the top IT company effecting the international markets, also with description of methods and tools used to it ́s support.

Softwérové a hardvérové aplikácie zaznamenávajú veľké množstvo informácií do protokolov udalostí. Každé dva roky sa množstvo zaznamenaných dát viac než zdvojnásobí. Dolovanie procesov je relatívne mladá disciplína, ktorá sa nachádza na rozmedzí strojového učenia a dolovania dát na jednej strane a modelovania a analýzy procesov na druhej strane. Cieľom dolovania procesov je popísať a analyzovať skutočné procesy extrahovaním znalostí z protokolov udalostí, ktoré sú v dnešných aplikáciách bežne dostupné. Táto práca mieri na spojenie obchodných príležitostí (organizácie bohaté na dáta; dopyt po službách BPM; limitácie na strane tradičnej dodávky BPM služieb) s technickými možnosťammi Dolovania procesov. Cieľom práce je návrh produktu, ktorý bude riešiť potreby zákazníkov a poskytovateľov služieb v oblasti Dolovania procesov lepšie než súčasné riešenie vybranej spoločnosti.

Master‘s thesis concerns management order processing through BRAVOLL Company Ltd., this company is specialized on area of injection moulding of plastic and mechanical engineering. Main area of interest in BRAVOLL is piecework, it is necessary to reduce delivery time and to offer more quality services for retaining current customers and for gaining new customers. Theoretic part of this work is focused on optimalization of order processing through organization. In practical part there are suggested changes that lead to reducing delivery time and to improvement of services for costumers.