Management of research data is globally being seen as part of good research practice. As a result of this, funders are increasingly insisting on proof of good research data management (RDM) practices when funding proposals are submitted. This study aimed at establishing the data management practices of emerging researchers at the Council for Scientific and Industrial Research (CSIR), South Africa. With no official RDM procedures currently being implemented at the CSIR, it was hoped that by gaining information about the RDM practices of emerging CSIR researchers, as well as insight into the RDM challenges experienced by them, this researcher would be able to put forward recommendations enabling the establishing of an RDM regime at the CSIR. The study aimed at answering several research questions. The main research question was: How can an organisation like the CSIR ensure that future researchers apply best practices when managing the CSIR’s research data? Five research sub-questions were identified: 1. What are the international RDM requirements, standards, best practices and expectations that are being developed? 2. What data practices need more formalised support: at CSIR, nationally, internationally? 3. What data are collected and held by emerging researchers in the CSIR? 4. What are the current RDM practices and themes among emerging researchers in the CSIR? 5. What are the RDM-related challenges, issues and concerns facing emerging researchers at the CSIR? A total of 48 emerging researchers from the Council for Scientific and Industrial Research (CSIR), South Africa completed an online survey investigating their RDM practices. RDM practices investigated included the use of data management plans, data storage and backup locations, creation of metadata, metadata standard adherence, and data sharing practices. Challenges faced when managing research data, as well as RDM needs and requirements, also formed part of the survey. Results of the online questionnaire revealed that the RDM practices of the group studied do not show to differ significantly from experienced CSIR researchers, or from researchers studied elsewhere on the globe. Findings enabled this researcher to put forward several recommendations which would assist in the implementing of a formalised RDM structure at the CSIR. Recommendations addressed, but were not limited to: formalization of RDM procedures, RDM marketing, and RDM training. / Dissertation (MIS)--University of Pretoria, 2016. / Information Science / MIS / Unrestricted

With the acceleration of climate change, mitigating climate impacts in all aspects of society is key to ensuring a sustainable development. The building sector is responsible for a major share of global carbon emissions, and in Sweden about a fifth of national greenhouse gas emissions derive from the different stages of building operations. Currently, there are legal requirements concerning sustainability reports for organisations’ overall operations within the sector, and climate impact calculations for new productions and building materials are also common. However, for facility management services, which include for example service and administration connected to properties, there are no systematic methods for calculating the climate impacts in detail.  Riksbyggen is a Swedish cooperative company operating within the building sector and provides, amongst other things, facility management services to tenant-owned cooperatives and commercial customers. They conduct sustainability reports annually but have not yet evaluated the climate impacts from facility management services. The aim of this study is therefore to construct a model for calculating and allocating climate impacts to Riksbyggen’s facility management service supply. Employing a mixed-method approach, including a literature review, interviews and data collection, a model for allocating climate impacts is proposed. The model design consists of three steps: compilation of climate impact data, mapping of facility management services as well as an allocation procedure.  Applying the model to Riksbyggen’s climate impact figures in 2019, this study finds three facility management services (Regularly cleaning, Remedial maintenance and Bonum) with significantly large climate impacts. With the climate impact figures from 2020 published during the process of this study, the model is once again applied and provides a comparison between the two years, showcasing a slight difference in the distribution across the service supply. The findings further show that transports play a central part in how the climate impacts per service vary. Therefore, one sensitivity analysis and two scenarios relating to transport activities are conducted, corroborating the significant influence of transports on the climate impact figures per service.  Future applications of the model include incorporating the modelling results into maintenance planning, annual reports and product sheets, both for the case of Riksbyggen as well as other organisations. Furthermore, the climate impact figures can possibly work as a supporting element for tracking the progress of the SBTi within facility management organisations. Finally, potential uncertainties with the model design are addressed, as well as relevant future additions to improve the accuracy of the results. / Med klimatförändringarnas framfart är det allt viktigare att minska klimatpåverkan i alla delar av samhället för att möjliggöra en hållbar utveckling. Byggsektorn står idag för en markant del av de globala koldioxidutsläppen, och i Sverige härstammar en femtedel av de nationella växthusgasutsläppen från olika delar av byggskedet. I nuläget finns det lagkrav kring hur företag inom sektorn ska rapportera sin klimatpåverkan från dess övergripande verksamhet i hållbarhetsredovisningar, och det är även vanligt med beräkningar av klimatpåverkan från nyproduktioner och byggmaterial. För förvaltningstjänster, som inkluderar exempelvis service och administration kopplat till fastigheter, finns däremot inget systematiskt tillvägagångssätt att beräkna klimatpåverkan på detaljnivå.  Riksbyggen är ett svenskt kooperativt företag som arbetar inom byggsektorn och bland annat erbjuder förvaltningstjänster till bostadsrättsföreningar samt kommersiella kunder. De rapporterar sin klimatpåverkan i årliga hållbarhetsredovisningar, men har ännu inte en metod för att beräkna klimatpåverkan för varje förvaltningstjänst. Målet med denna studie är därför att bygga en modell för att beräkna och allokera klimatpåverkan från Riksbyggens förvaltningstjänster. Genom att tillämpa en kombination av kvalitativa och kvantitativa metoder, såsom litteraturstudie, intervjuer samt datainsamling, föreslås en modell för att allokera klimatpåverkan. Modellstrukturen innehåller tre steg; sammanställning av klimatdata, kartläggning av förvaltningstjänster samt ett allokeringssteg.  Genom att applicera modellen på Riksbyggen klimatdata från 2019 visar denna studie att tre tjänster från utbudet av förvaltningstjänster (Regelmässig städning, Avhjälpande underhåll och Bonum) har särskilt hög klimatpåverkan. Under projektets gång publicerade Riksbyggen sin klimatdata från 2020. Därmed appliceras modellen även på 2020 och tyder på skillnader i distributionen av klimatpåverkan mellan de två åren. Studien visar även att transporter har en betydande roll för hur klimatpåverkan varierar mellan de olika tjänsterna. Därför genomförs en känslighetsanalys samt två scenarion relaterade till transporter, som stärker slutsatsen att transporter spelar en stor roll för respektive tjänsts klimatpåverkan.  Framtida tillämpningsområden för modellen inkluderar att använda siffrorna för klimatpåverkan per förvaltningstjänst i underhållsplaner, årsredovisningar samt produktblad, både för fallstudien Riksbyggen men även för andra organisationer som arbetar med fastighetsförvaltning. Utöver detta kan modellen potentiellt fungera som ett stöd för att mäta framstegen inom The Science Based Targets initative (SBTi). Till sist adresseras möjliga osäkerheter i modellen, samt relevanta tillägg för att i framtiden kunna förbättra noggrannheten av resultaten.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2015-06-22T13:07:26Z No. of bitstreams: 1 André Martini.pdf: 1738665 bytes, checksum: 521c684286e9fb71b7ada39aa69a7bf9 (MD5) / Made available in DSpace on 2015-06-22T13:07:26Z (GMT). No. of bitstreams: 1 André Martini.pdf: 1738665 bytes, checksum: 521c684286e9fb71b7ada39aa69a7bf9 (MD5) Previous issue date: 2012-02-29 / Nenhuma / A economia de serviços é uma realidade cada vez mais presente em diversos mercados mundiais. Esta evidência pode ser percebida tanto através da mão de obra empregada pelo setor, quanto pela participação do mesmo nos resultados da economia de alguns países. A partir destes fatos a gestão de operações de serviços ganha relevância no contexto atual e ainda há muito espaço para pesquisas acadêmicas. Fato este explicado pela dificuldade da definição de serviços, a falta de processos definidos e o efeito da variabilidade no desempenho. Uma área que vem ganhando destaque entre os pesquisadores é a gestão do conhecimento. Dentro desta área existem empresas de serviços que trabalham intensivamente com o conhecimento; as mesmas são denominadas KIBS (Knowledge Intensive Business Services). As KIBS têm um papel fundamental na aprendizagem e na inovação numa economia baseada no conhecimento, sendo que o setor de TI (Tecnologia da Informação) é o mais promissor. O setor de TI no Rio Grande do Sul vem crescendo anualmente e mais de 70% das empresas do setor são de desenvolvimento de software customizado. Diante deste cenário - Gestão de Operações de Serviços, Gestão do Conhecimento e KIBS de TI - o presente trabalho teve como objetivo desenvolver um modelo de gestão de operação de serviços para KIBS de TI de desenvolvimento de software customizado. A pesquisa seguiu as seguintes etapas: (i) Etapa 01, exploração bibliográfica e observação direta; (ii) Etapa 02, desenvolvimento do modelo; (iii) Etapa 03, avaliação de especialista; (iv) Etapa 04, ajustes no modelo; (v) Etapa 05, método de implantação; (vi) Etapa 06, aplicação do modelo; (vii) Etapa 07, análise dos resultados; e (viii) Etapa 08, conclusão do projeto. Os principais resultados a partir do cumprimento dos objetivos da pesquisa foram a estruturação da gestão operacional da empresa onde o modelo foi aplicado, os resultados para a empresa desta estruturação, e a identificação dos itens do modelo onde os resultados foram melhores e onde precisa-se ajustar ou dar um prazo maior para aplicação do modelo. Os resultados apresentados são avaliados no contexto da empresa na qual o modelo foi aplicado. / The service economy is a reality that is increasingly present in various world markets. This evidence can be perceived both by labor employed by the sector, and the participation of the same results in the economies of some countries. From these facts the management of service operations becomes relevant in the current context and there is still much room for scholarly research. This fact explained by the difficulty of the definition of services, lack of defined processes and the effect of the variability in performance. One area that has been gaining attention among researchers is knowledge management. Within this area there are service companies that work intensively with the knowledge, they are called KIBS (Knowledge Intensive Business Services). The KIBS play a key role in learning and innovation in a knowledge-based economy, and the IT sector (Information Technology) is the most promising. The IT industry in Rio Grande do Sul is increasing annually and more than 70% of companies in the sector are developing custom software. In this scenario - Operations Management Services, Knowledge Management and IT KIBS - the present work aimed to develop a management operation services for KIBS IT custom software development. The research involved the following steps: (i) Step 01, holding literature and direct observation, (ii) Step 02, model development, (iii) Step 03, assessment specialist, (iv) Step 04, adjustments in the model ( v) Stage 05, deployment method, (vi) Step 06, application of the model, (vii) Step 07, analysis of results, and (viii) Step 08, the project completion. The main results from the completion of the research objectives were to structure the operational management of the company where the model was applied, the results for this company structuring, and identification of items of the model where the results were better and where you need to adjust or give more time to apply the model. The results are evaluated in the context of the company in which the model was applied.

Both the NHS and Public Health are keen to identify how best to manage long term health condition’s as a result from obesity and vice-versa. There is evidence to support the efficacy of psychological support in weight management programmes. This study explored the perceived importance of psychological support within weight management services; perspectives of both client and healthcare practitioners, in view of considering the implications for the role of a counselling psychologist. There were nine interviews conducted with five healthcare practitioners and four clients. The professionals’ disciplines included: physiologist, dietician, health psychologist, programme manager, and a medical consultant. Of the four patients, two had accessed psychology services as part of their weight management programme and two had not. Data was analysed using thematic analysis. Five overarching themes were identified. Tension (pivotal central theme) this connected to: Lifestyle; Quality of Life (QoL); Service Delivery Model; and Professional and Personal beliefs and values. The findings highlighted that perceived importance of psychological support was influenced by an individuals’ background and experiences by both groups. The implications for the role of a counselling psychologist was to provide training to health professionals as well as raising clients’ awareness of the role of counselling and psychological support within such programmes. Further research is needed to understand better the potential of psychological support within weight management services to help contain UK obesity.

The Best PhD Thesis in the Faculties of Architecture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2003-2005. / published_or_final_version / Social Work and Social Administration / Doctoral / Doctor of Philosophy

The thesis is focused on service management in the Pension Na louži. The aim was to analyze the services provided by Pension and found out the market conditions. The theoretical part describes services, their characteristics and properties. It also deals with the description of tourism marketing and defines important terms related to accommodation services, as well as Yield and Revenue management. The practical part deals with the determination of the economic position of the company. In this part was used mainly statistics and own calculations, graphs and tables, and data collected from a questionnaire survey among customers, employees and the owner of the Pension. Based on the results of the questionnaire survey and hospitality trends author created proposals.

Выпускная квалификационная работа (магистерская диссертация) посвящена характеристике расчетно-кассового обслуживания клиентов в коммерческих банках, включающее в себя открытие и ведение банковских счетов юридических и физических лиц, является для банков очень важным видом деятельности. Расчетно-кассовое обслуживание в совокупности с проведением операций по привлечению денежных средств физических и юридических лиц во вклады и размещением этих средств от имени и за счет банка является классической банковской операцией. / Final qualification work (master thesis) is devoted to the cash management customer service in commercial banks, including opening and maintaining Bank accounts of legal and natural persons to banks is a very important activity. Cash management services in conjunction with the operations on attraction of funds of physical and legal persons into deposits and placement of these funds on behalf of and for the account of the Bank is a classic Bank transaction.

The purpose of this study was to determine case managers’ understanding of their role in a managed care organisation and to develop recommendations for the improvement of case management practice. Quantitative descriptive research was conducted to explore perceptions of case managers regarding their role. A self-administered questionnaire was used as a formal data collection instrument and 25 respondents participated in the study. The findings revealed that the majority of case managers know what is expected of them in their job but that they do experience some barriers. There appears to be uncertainty with quite a number of respondents regarding certain aspects of their role. Recommendations were made for improved case management practice.

The purpose of this study was to determine case managers’ understanding of their role in a managed care organisation and to develop recommendations for the improvement of case management practice. Quantitative descriptive research was conducted to explore perceptions of case managers regarding their role. A self-administered questionnaire was used as a formal data collection instrument and 25 respondents participated in the study. The findings revealed that the majority of case managers know what is expected of them in their job but that they do experience some barriers. There appears to be uncertainty with quite a number of respondents regarding certain aspects of their role. Recommendations were made for improved case management practice.

Innovative Produkt- und Verfahrensentwicklungen sowie die Einführung neuer Technologien setzen insbesondere für Existenzgründer sowie kleine- und mittlere Unternehmen (KmU) firmenübergreifende Kommunikation und Kooperation voraus. Weil insbesondere diesen Unternehmen häufig der Kontakt zu externen Partnern fehlt, sind sie auf die Leistungsangebote von Technologietransferstellen bei der Vermittlung von Informationen und Kontakten zur Umsetzung aus der Forschung abgeleiteter und in der betrieblichen Praxis eingesetzter Produktionsverfahren und -technologien angewiesen. Diese als Intermediäre agierenden Akteure können aufgrund ihrer Wissensbasis relevante Informationen selektieren und dem Nutzer zielgerecht zur Verfügung stellen. Hiermit bieten Sie einen Vorteil gegenüber WZ93-klassifikationsbasierten oder analogen Verzeichniseinträgen und Recherchedatenbanken, die darüber hinaus eine Qualifizierung der erhaltenen Informationen nicht leisten können. In diesem Beitrag werden aufbauend auf einer Darstellung der Problemstellung im Technologietransfer speziell für Existenzgründer sowie KmU, die Anforderungen eines dezentral organisierten Technologietransfer-Netzwerks an einen virtuellen Technologieatlas als Wissensbasis und KM-Instrument vorgestellt. Nachfolgend werden bestehende Konzepte virtueller Technologieatlasse hinsichtlich ihrer Eignung zur Problemlösung entsprechend den vorliegenden Anforderungen der Transferstellen aus der Beispielregion HELLWEG evaluiert. Abschließend wird das entwickelte Konzept für einen virtuellen Technologieatlas hinsichtlich zugrunde liegender technologischer, inhaltlicher und verfahrenstechnischer Merkmale vorgestellt und in Bezug auf zu erreichende Nutzeneffekte bewertet.