Submitted in partial fulfilment of the requirements for the degree of Masters in Business Administration, Durban Institute of Technology, 2005. / Project managers are faced with the challenge of matching skills to a task rather than merely assigning people to a job. If these skills are not readily available, the project may not be able to be executed with the desired level of quality and timescales may not be met. Nowadays, organisations need to respond faster to market requirements than before due to increased competition and rapid advances in technology. Coupled to this is the trend for human resources to be more mobile, as lifelong commitment to an organisation becomes a thing of the past. These two trends present modern organisations with the requirement that their human resources require increasing levels of skills, yet they are faced with the risk that these skills may be lost due to their mobility. Organisations, therefore, need to understand what their core competencies are and ensure that these competencies are developed such that the organisation retains an adequate supply of core skills. The aim of the study is to identify the core competencies and associated skills within an organisation and devise a method whereby these competencies and skills can be measured and duplicated such that core knowledge is retained and developed within the organisation. / M

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 133, [5] leaves / Project Management is the wave of the future. This discipline and its evolution continues to be one of the principal means by which operational and strategic changes are managed in the enterprise. The importance of Project Management for organisational success will expand, rather than wane, in years to come. Projects, particularly large scale complex ones with multiple stakeholders, are failing at alarming rates despite a wide spectrum of efforts to solve the problem. The lack of meaningful results and outcomes is due, in part, to the fact that organizations tend to operate on a set of unproven assumptions concerning project objectives, business requirements, user expectations, motivations, agendas, schedules, costs and time frames. The management dilemma is that Transnet has committed R 65 billion to projects in the hope of developing its core businesses to that of world-class standards as a logistics service provider in South Africa. Transnet’s capital project division, Protekon, is responsible for managing the projects committed to this R 65bn capital expenditure. Transnet’s perception of Protekon’s failure to successfully deliver projects could result in appointments of external consultancies such as Hatch McDougal and Guba (HMG – an engineering consultant firm). Whereas, previously, Protekon was the monopoly service provider of engineering and project management skills within Transnet, Transnet’s sub-divisions appear to be utilizing outside consultancies more frequently. The reason for procuring engineering and consultancy services external to Transnet, among others, is the perception that Protekon is performing poorly in delivering successful projects. The outsourcing of work, fuelled by the negative perception of Protekon’s performance, directly impacts on the profitability of Protekon in the short to medium term. The objective of this dissertation was firstly to investigate the effect of Protekon’s involvement in Transnet’s project success; and secondly, to recommend strategies to improve the rate of project success, that could be applied within Transnet and Protekon. / M

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2006 xvii, 137 leaves / The purpose of this study is to assess the job satisfaction of employees at selective IT SMEs in Durban and to ascertain if the personal characteristics of gender, age, race, and tenure influenced job satisfaction. This was assessed by determining if these employees were satisfied with their reward structure, their work environment, and the impact of gender, age, race and tenure on job satisfaction. / M

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2005 xix, 147 leaves / There is a lack of commitment and participation in productivity initiatives at shop floor level in South Africa and companies are faced with competitive challenges of promoting innovativeness relating to productivity improvement amongst employees. South Africa’s labour productivity in the manufacturing sector is low when compared to Korea, United States of America, Taiwan, Japan, France and the United Kingdom. It has increasingly been recognised in industry that by introducing a carefully crafted incentive scheme, it may be possible to induce South African workers to work both harder and smarter and use existing technologies in new and better ways that enhance their productivity. The study proposes to evaluate to what extent gainsharing can be a solution. / M

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 x, 68 leaves / The purpose of this study is to identify the training needs of leather technicians with the aim of supporting corporate competitive advantage within their company. Identifying competencies is an essential first step towards developing a training programme and to support corporate competitive advantage. / M

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2006 viii, 105 leaves / The South African automotive leather export sewing industry was established in about 1991, when domestic firms were exposed to international markets. The industry’s success was largely attributed to the relatively cheap labour, infrastructure, leather and tax incentives given by the South African government. Interest in investment shown by multinational companies has resulted in significant growth in the industry today. However, at one time, the socio-political status in South Africa meant that the environment in which the industry developed was artificial. Economic, political and cultural conditions were not conducive to export manufacturing due to international sanctions. Consequently, the leather export industry was provided with an opportunity to integrate into the international arena primarily through the Motor Industry Development Programme (MIDP). The MIDP initiative allows South African automotive companies to offset import duties against exports. This duty offset programme aims to encourage firms to focus on high volume production runs and import less popular models that are expensive to produce locally. However, with the inclusion of the Eastern European countries into the European Union, it is expected that the market will become highly competitive. It has already been predicted by Ballard (2002) in a study on the South African leather business that the automotive leather sewing export industry is an “easy-come-easy-go” industry, with its success not linked to any intrinsic advantages South Africa possesses, but due to rebates from the Motor Industry Development Programme. Although South Africa has a number of advantages such as relatively cheap labour, material in leather hides, and a good infrastructure, the automotive sewing industry has yet to establish its efficiency when exposed to open market competition. Therefore, to create a perception of stability for international investors, the industry must seek contact with outside partners for market access, technology and process know-how through collaboration and benchmarking. This study therefore aims to develop a discourse related specifically to the sustainability of the leather export sewing industry as it approaches deregulation. / M

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 133, [5] leaves / Project Management is the wave of the future. This discipline and its evolution continues to be one of the principal means by which operational and strategic changes are managed in the enterprise. The importance of Project Management for organisational success will expand, rather than wane, in years to come. Projects, particularly large scale complex ones with multiple stakeholders, are failing at alarming rates despite a wide spectrum of efforts to solve the problem. The lack of meaningful results and outcomes is due, in part, to the fact that organizations tend to operate on a set of unproven assumptions concerning project objectives, business requirements, user expectations, motivations, agendas, schedules, costs and time frames. The management dilemma is that Transnet has committed R 65 billion to projects in the hope of developing its core businesses to that of world-class standards as a logistics service provider in South Africa. Transnet’s capital project division, Protekon, is responsible for managing the projects committed to this R 65bn capital expenditure. Transnet’s perception of Protekon’s failure to successfully deliver projects could result in appointments of external consultancies such as Hatch McDougal and Guba (HMG – an engineering consultant firm). Whereas, previously, Protekon was the monopoly service provider of engineering and project management skills within Transnet, Transnet’s sub-divisions appear to be utilizing outside consultancies more frequently. The reason for procuring engineering and consultancy services external to Transnet, among others, is the perception that Protekon is performing poorly in delivering successful projects. The outsourcing of work, fuelled by the negative perception of Protekon’s performance, directly impacts on the profitability of Protekon in the short to medium term. The objective of this dissertation was firstly to investigate the effect of Protekon’s involvement in Transnet’s project success; and secondly, to recommend strategies to improve the rate of project success, that could be applied within Transnet and Protekon.

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2006 xvii, 137 leaves / The purpose of this study is to assess the job satisfaction of employees at selective IT SMEs in Durban and to ascertain if the personal characteristics of gender, age, race, and tenure influenced job satisfaction. This was assessed by determining if these employees were satisfied with their reward structure, their work environment, and the impact of gender, age, race and tenure on job satisfaction.

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2005 xix, 147 leaves / There is a lack of commitment and participation in productivity initiatives at shop floor level in South Africa and companies are faced with competitive challenges of promoting innovativeness relating to productivity improvement amongst employees. South Africa’s labour productivity in the manufacturing sector is low when compared to Korea, United States of America, Taiwan, Japan, France and the United Kingdom. It has increasingly been recognised in industry that by introducing a carefully crafted incentive scheme, it may be possible to induce South African workers to work both harder and smarter and use existing technologies in new and better ways that enhance their productivity. The study proposes to evaluate to what extent gainsharing can be a solution.

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 x, 68 leaves / The purpose of this study is to identify the training needs of leather technicians with the aim of supporting corporate competitive advantage within their company. Identifying competencies is an essential first step towards developing a training programme and to support corporate competitive advantage.