Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2006 xvii, 137 leaves / The purpose of this study is to assess the job satisfaction of employees at selective IT SMEs in Durban and to ascertain if the personal characteristics of gender, age, race, and tenure influenced job satisfaction. This was assessed by determining if these employees were satisfied with their reward structure, their work environment, and the impact of gender, age, race and tenure on job satisfaction. / M

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2006 xvii, 137 leaves / The purpose of this study is to assess the job satisfaction of employees at selective IT SMEs in Durban and to ascertain if the personal characteristics of gender, age, race, and tenure influenced job satisfaction. This was assessed by determining if these employees were satisfied with their reward structure, their work environment, and the impact of gender, age, race and tenure on job satisfaction.

This study investigated the relationship between individual knowledge transfer methods, self-study and work experience and behaviour patterns, facilitation, conduct and ability in the development of SMEs. This study further sought to find out if gender had an effect on the behaviour patterns. The study is empirical and cross sectional in nature. A questionnaire was used to collect data from 200 employees of selected SMEs in Durban-South Africa. Findings show that there is a positive, significant relationship between the knowledge transfer method self-study and behavioural aspects, facilitation, conduct and ability. In addition, this study found that work experience had an insignificant correlation with facilitation, conduct and ability. Finally, the study found that there are no gender differences in terms of facilitation, conduct and ability. It is recommended that all the stakeholders in the SME sector continuously analyse the internal organisational environment to ensure that knowledge resources are effectively used for productive employees’ behaviour. / Business Management / M. Tech. (Business Administration)

This study investigated the relationship between individual knowledge transfer methods, self-study and work experience and behaviour patterns, facilitation, conduct and ability in the development of SMEs. This study further sought to find out if gender had an effect on the behaviour patterns. The study is empirical and cross sectional in nature. A questionnaire was used to collect data from 200 employees of selected SMEs in Durban-South Africa. Findings show that there is a positive, significant relationship between the knowledge transfer method self-study and behavioural aspects, facilitation, conduct and ability. In addition, this study found that work experience had an insignificant correlation with facilitation, conduct and ability. Finally, the study found that there are no gender differences in terms of facilitation, conduct and ability. It is recommended that all the stakeholders in the SME sector continuously analyse the internal organisational environment to ensure that knowledge resources are effectively used for productive employees’ behaviour. / Business Management / M. Tech. (Business Administration)