En el presente trabajo de investigación tiene como objetivo dar a conocer los Factores por las cuales los agroexportadores dejaron de embarcar carga refrigerada por el puerto General San Martin en Pisco, y validar si con un buen planeamiento e inversión que se está dando favorecerá para que el puerto de Pisco sea una alternativa eficiente para los exportadores de productos agrícolas con el fin de facilitar su proceso de exportación evitando demoras en el traslado desde las plantas que se encuentran mayormente en Pisco, Chincha, Ica, Arequipa y lugares del Centro y Sur; hasta el puerto del Callao, como es de conocimiento nuestro puerto principal de mayor movimiento de cargas de exportación e importación se realiza en el puerto del Callao donde nos enfrentamos al congestionamiento que hay cada día. En el primer capítulo contiene el marco conceptual donde abordamos temas de terminal portuario, como es la competitividad portuaria, el desempeño portuario, competitividad portuaria. Además, se detalla cómo es la ubicación geográfica en el puerto General San Martin de Pisco, la productividad, transporte y el flete. En el segundo capítulo, se ha desarrollado la metodología de investigación cualitativa, se ha definido los segmentos y categoría. En el tercer capítulo contiene los hallazgos de la investigación barreras y brechas que se han presentado durante el presente trabajo. Y por último en el cuarto capítulo, contiene las críticas de cada segmento y el análisis de lo recopilado en las entrevistas. Además, se ha definido las conclusiones y recomendaciones para la mejoría del puerto General San Martin. / In the present research work, the objective is to raise awareness of the Factors by which the agro-exporters stopped shipping refrigerated cargo through the General San Martin port in Pisco, and validate whether with a good planning and investment that is being given it will favor so that the Pisco port is an efficient alternative for exporters of agricultural products in order to facilitate their export process avoiding delays in the transfer from the plants that are mostly in Pisco, Chincha, Ica, Arequipa and places in the Center and South; to the port of Callao, as is known, our main port with the greatest movement of export and import loads is carried out in the port of Callao, where we face the daily congestion. In the first chapter it contains the conceptual framework where we address issues of port terminal, port competitiveness, port performance. In addition, the geographical location in the General San Martin port, productivity, transport and freight are detailed. In the second chapter, the qualitative research methodology has been developed, the segments and categories have been defined. In the third chapter it contains the research findings, barriers and gaps that have been presented during the present work. And finally in the fourth chapter, it contains the criticisms of each segment and the analysis of what was collected in the interviews. In addition, the conclusions and recommendations for the improvement of the General San Martin port have been defined. / Tesis

El presente informe está dividido en 6 capítulos. El contenido del primer capítulo se centra en explicar conceptos teóricos claves, como el comercio internacional, logística, transporte marítimo y también las características del área de operaciones de una línea naviera: su estructura, funciones y los principales agentes dentro de su cadena de procesos. Por motivos de la investigación se tomaron como referencia cuatro líneas que operan actualmente en APM Terminals: ONE, MSC, HLC & HMM. Además, se tratará el tema de gestión del tiempo, detallando también técnicas y modelos (como la Matriz de Eisenhower) propuestos por expertos en los temas de eficiencia y productividad. En el segundo capítulo presentamos el objetivo principal y específicos que serán la base de nuestra investigación. Dentro de los objetivos secundarios buscamos identificar posibles causas de pérdida de tiempo que puedan afectar al área, en particular cuando se ejecuta su tarea más importante: el proceso de llenado del CAL (Lista de Embarque de Contenedores). En el tercer capítulo se explicará la metodología usada, detallando el tipo de estudio, técnica de muestreo y los métodos de recopilación de datos. En este caso, se optó por un estudio mixto. Finalmente, en el capítulo cuarto, quinto y sexto se presentan los formatos de las herramientas de investigación, los resultados obtenidos, y las conclusiones y recomendaciones, respectivamente. Se tiene la expectativa que los hallazgos obtenidos puedan servir de base para otras investigaciones, o incluso ayudar a las líneas navieras a identificar posibles deficiencias en sus políticas de manejos de tiempo para aumentar así su productividad. / This report is divided into 6 chapters. The content of the first chapter focuses on explaining key theoretical concepts, such as international trade, logistics, maritime transport and also the characteristics of a shipping lines’ operations department: its structure, functions and the main agents within its process chain. For research purposes, four lines that currently operate in APM Terminals were taken as reference: ONE, MSC, HLC & HMM. In addition, the topic of time management will be discussed, detailing techniques and models (such as the Eisenhower Matrix) proposed by experts in the areas of efficiency and productivity. In the second chapter we present the main and specific objectives that will be the basis of our research. Within the secondary objectives we seek to identify possible causes of time mismanagement that may affect the area, particularly when its most important task is executed: the process of filling the CAL (Container Announcement List). The third chapter explains the methodology used, detailing the type of study, sampling technique and data collection methods. In this case, a mixed study was chosen. Finally, the research tools’ formats, the results obtained, and the conclusions and recommendations, respectively, are presented in the fourth, fifth and sixth chapters. It is expected that the obtained findings may serve as a basis for further research, or even help shipping lines identify possible deficiencies in their time management policies to increase their productivity. / Tesis

The Thesis gives the basic overview of requirements for dangerous cargo transport considering mode of transport (rail, road and marine). All conditions are desribed separately and then all together as intermodal transport. Part of the Thesis is dedicated to business practis in intermodal transport including INCOTERMS.

Main goal of this diploma thesis is to make market analysis of CRM systems in field of maritime transportation and if there will be any opportunity to expand on this market, then propose changes that would fit needs of potential customers. In this diploma thesis, you will firstly be introduced into this topic by reading about enterprise systems, their advantages and disadvantages, distribution by several criteria, then you will learn something about system SugarCRM and in the end of theoretical part you will get necessary information about maritime transportation. Practical part starts with analysing of system SugarCRM from two points of view functions with user interface and database schema. After that there are provided results of questioner which was focusing on information systems and people working in maritime transportation. These results were then used to decide which functions should be implemented first and which of them are not so necessary. By getting results from previous two parts feasibility study was created. In the end you can find conceptual design of new suggested features.