Dado o contexto competitivo atual, a relevância da tecnologia para alavancar o desempenho de uma empresa em seu respectivo mercado de atuação é inegável. Novos desafios se apresentam em freqüência e intensidade crescentes, potencializados por uma rede de mudanças ambientais, políticas e econômicas que pressionam, constantemente, as empresas a adotarem novas posturas e procurarem novos meios de se diferenciarem de seus concorrentes. É exatamente dentro dessas configurações mutantes do mercado que a Internet se mostra uma ferramenta valiosa para oferecer, de maneira rápida e conveniente, serviços e atendimento aos clientes corporativos, especialmente aqueles dispersos geograficamente. Esse estudo tem cunho essencialmente exploratório e seu objetivo principal foi investigar como a Internet pode agregar valores diferenciados aos serviços oferecidos por uma empresa do setor de telecomunicações. A escolha do setor se deu porque ele: ØÉ, atualmente, bastante importante para o Brasil, sendo responsável, sozinho, por cerca de 7% do PIB nacional. ØÉ um setor intensivo em tecnologia e, portanto, esperava-se que as empresas que nele constam fossem inovadoras no uso de novas ferramentas para obter e manter os seus clientes. ØApenas recentemente abriu suas portas para a concorrência (até 1998 ele ainda era monopólio do governo brasileiro) e, portanto, está demandando estudos que ajudem a delinear sua operação no mercado. Dentro desse setor, foi realizado um estudo de caso junto à Telefónica e um levantamento junto a alguns de seus clientes para verificar quais os atributos inerentes aos serviços on-line que estão sendo valorizados pelo segmento mais atrativo de atuação das empresas atualmente: o B2B. Por meio da revisão bibliográfica procurou-se verificar vários aspectos que influem na competitividade e no desenvolvimento de estratégias de uma empresa, e que, portanto, devem ser considerados também para definir suas linhas de atuação geral no mercado on-line. Na pesquisa de campo, conseguiu-se observar que o uso da Internet no ambiente profissional já é amplamente difundido e que ela também é considerada uma ferramenta importante que pode agregar valor - por meio da sua conveniência e rapidez de obtenção de informações, por exemplo – sendo que alguns clientes já preferem utilizá-la em detrimento de outros canais de contato com a empresa. No entanto, verificou-se, igualmente, que o seu potencial ainda está sendo subtilizado como alavancador de alianças e relacionamentos mais sólidos com os clientes corporativos e, portanto, algumas movimentações estruturais e culturais dentro da empresa se fazem necessárias para que, ela, efetivamente, possa auxiliá-la ainda mais na busca pelos seus objetivos estratégicos. / In the current competitive scenario the relevance of technology to leverage an enterprise performance is undeniable. New challenges come about at increasing frequency and intensity and are potentiated by a net of environmental, political and economical changes that drive companies to adopt new attitudes and to look for, on a regular basis, new ways to differentiate themselves from their competitors. It’s exactly in these constantly changing market settings that Internet reveals to be a great means to provide, in a quick and convenient manner, services and customer care to corporate clients, especially those geographically scattered. This exploratory study has the main goal of investigating how Internet can be used to add differentiated values to the services provided by a company in the telecommunications industry. This industry was chosen to be the object of this study because: ØIt’s one of the most prominent sectors in Brazil, corresponding now to approximately 7% of the nation’s total GNP. ØIt is a technology-intensive industry and therefore its companies are expected to be innovative and create new tools to gain and maintain customers. ØAnd, finally, it is an industry that only recently has opened it up to competition (until 1998 it was a monopoly of the Brazilian government) and therefore there is a need of studies to describe its operation in the market. A case study of Telefónica was carried out along with a survey with some of its multinational clients to assess the inherent aspects of on-line services valued by the currently most attractive segment in the market: the B2B. The bibliographical revision covers various aspects affecting a company’s competitive capacity and strategy development, which must be considered in action plans developed for the on-line market. It was observed in the field research that the professional use of Internet is already widely spread and that the net is also considered to be an important tool to add value – among other things, providing a convenient and quick access to information − and for some clients it is the preferred channel to contact the company. Yet it was also observed that Internet’s potential is not being totally explored to strengthen the relationship and alliances between corporate clients and, therefore, internal structural and cultural changes are needed to make the Internet more helpful in the pursue of the company’s strategic goals.

Diploma thesis „Using e-marketing to promote luxury brand WLINIE on the Czech and Slovak market “ deals with possibilities of propagation of luxury brand WLINIE on the internet. The thesis describes how to increase visitors of the web pages and build luxury image. The work discusses possibility of SEO optimization, social media marketing and PPC campaign.

This diploma thesis deals with the subject of online marketing communication in the selected online reservation site. The presented thesis is based on the explanation of the theoretical concepts related to the practical part of the thesis. The main aim of this document is the description, evaluation and following analysis of online marketing communication of the chosen reservation site. The output of the analysis is the submission of proposals to improve existing activities of Booking.com in the Czech Republic. Among the main recommendations of this thesis are proposals on how to improve online marketing communication and sales strategy.

El presente trabajo académico tiene como objetivo principal analizar el papel que desempeñó el marketing digital en la promoción y resultados de las películas Asu Mare 2 y Desaparecer; identificando la correlación que hubo entre la interacción en las redes sociales y los resultados de taquilla en las semanas que ambas películas estuvieron en cartelera. / Trabajo de investigación

The main purpose of this work is to find out what influences efficiency and reaching goals of content marketing by creating and promoting articles, e-mails, videos, podcasts and social network content. The author defines theoretic fundaments of content marketing, research parts of content strategy that influences content marketing, and tries to find out, how those forms of content use more efficiently. At the end of the work author offers proposals of possible key performance indicators for measuring content marketing results and efficiency. He uses methods of data analysis, experiments on users, and mathematical modeling.

This diploma thesis concerns the analyses of a particular e-shop selling specialized sports equipment. The first part of the thesis deals with a theoretical background of the internet marketing. In the next part the thesis analyses the e-shop, its competitors and compares them with each other. The main part of the thesis includes new proposals that should lead to the better and stronger position in the market and make the selling increase. In conclusion, the thesis evaluetes these propasals in terms of how it shall contribute to the increase of competitiveness of the e-shop.

The aim of this thesis is to analyze the possibility of presentation of the company in an environment of social media with a focus on Twitter, to determine whether the presence of the company in this environment can affect (positively) brand perception and finally to recommend how the company should communicate on Twitter. The theoretical part describes definitions and the basic principles of social media and social media marketing based on the knowledge gained from literature, surveys and statistics. In the practical part, the mentions of the brand are quantitatively and qualitatively analyzed, the long-term trend is then compared with the specific campaign. All this is complemented by a questionnaire survey, which aims to determine whether and how people communicate with brands via social media. The findings of this section, together with the experience in managing profiles on social networks are finally summarized in the recommendations of communication on Twitter.

El presente proyecto de negocio ha sido trabajado con la finalidad de atender la necesidad de las personas que son usuarias del comercio electrónico ofreciéndoles una manera innovadora de obtener productos por un costo mínimo. El objetivo de este plan es aproximar productos a los consumidores que tienen el deseo de tenerlos pero que por diversas razones no han podido conseguirlos. En esta propuesta elaborada para cumplir el deseo de nuestro cliente elegido, se ha trabajado en la identificación de sus principales motivaciones al momento de comprar por internet como son: el ahorro de tiempo, la conveniencia y la búsqueda del mejor precio, lo cual se contrastó con los principales problemas que enfrentan al momento de hacer compras en un espacio físico: prolongada espera para ser atendido y pagar, precios altos de los productos y mala atención. Además, se logró evidenciar sus temores respecto a la experiencia de comprar por internet. El proyecto de negocio plantea el servicio de sortear productos de marcas reconocidas por nuestro cliente por lo cual se pondrá a la venta boletos de rifas durante un tiempo establecido para cada sorteo, esto se realizará a través de una plataforma virtual ágil y confiable donde el cliente podrá comprar cuantas opciones desee para ganar. Nuestra propuesta de valor propone el envío del producto libre de costo, transmisiones en vivo y notificaciones de todos los sorteos que serán debidamente validados, variedad de productos, garantía, medios de pago sencillos, bonificaciones. / This business project has been developed with the purpose of meeting the needs of people who are users of electronic commerce by offering an innovative way to obtain products for a minimal cost. The objective of this plan is to bring products closer to consumers who have the desire to have them but for various reasons have not been able to get them. In this proposal developed to fulfill the desire of our chosen client, we have worked on identifying their main motivations when buying online such as: saving time, convenience and searching for the best price, which was contrasted with the main problems they face when making purchases in a physical space: prolonged waiting to be attended and paid, high prices of products and poor attention. In addition, it was possible to highlight their fears regarding the experience of shopping online. The business project raises the service of raffling products of brands recognized by our client, for which raffle tickets will be sold for a set time for each draw, this will be done through an agile and reliable virtual platform where the customer can buy as many options as he wants in order to win the raffle. Our value proposition proposes sending the product free of cost, live broadcasts and notifications of all the draws that will be duly validated, variety of products, guarantee, simple means of payment, bonuses. / Trabajo de investigación

En la actualidad, el crecimiento de las compras por internet ha impulsado un sin número de negocios nuevos y/o innovación en canales de atención, sobre todo en consideración al alcance que logra mantener las ventas por internet, sin embargo, al igual que una empresa tradicional el trabajo detrás de la creación y manejo de una plataforma web requiere constancia y visión de crecimiento por la creciente competencia y continuo desarrollo de nueva tecnología. Por lo mencionado, en el presente trabajo de investigación se eligió presentar el proyecto empresarial que brinda servicios a través de una plataforma web con entrega de productos a domicilio (delivery), con los respectivos complementos como servicios de comparación de precios y comunicación de ofertas de los principales supermercados nacionales. La utilización de un novedoso canal de atención, requiere desarrollar el estudio del mercado potencial utilizando herramientas digitales para la promoción, por ello se crea el fanpage en el mundialmente conocido Facebook con el fin de comunicar a los cibernautas sobre el servicio que se ofrece. Como resultado, se demuestra que un proyecto empresarial que emplee una plataforma web como canal de atención, es viable en los diversos escenarios, por consiguiente, tanto por sus cualidades operativas y resultados financieros, Clickmarket es una empresa con potencial capaz de generar rentabilidad para aquel inversionista que cuente con el capital necesario para ponerlo en marcha. / Currently, the growth of Internet purchases has been driven by a number of new businesses and / or innovation in customer service channels, all in line with the scope that Internet sales reach, however, just like a company. The work behind the creation and management of a web platform requires a constant and growing vision due to the growing competition and continuous development of new technology. For the aforementioned, in this research work was chosen to present the business project that provides services through a web platform with delivery of products at home (delivery), with the respective supplements such as price comparison services and communication of offers of the main national supermarkets. The use of a new channel of attention, requires developing the study of the potential market using digital tools for promotion, therefore creates the fanpage on the world famous Facebook in order to communicate communications about the service offered. As a result, it is demonstrated that a business project that uses a web platform as a service channel is viable in the various scenarios, therefore, both for its operational qualities and financial results, Clickmarket is a company with potential to generate profitability for that investor that has the necessary capital to start it up. / Trabajo de investigación

The thesis deals with the proposition of marketing strategy for the Internet shop www.babylonshop.cz. Based on theoretical assumptions and analysis of the conditions the firm stands at present, marketing strategy was designed. It should guarantee realization of the larger number of orders. In the practical part analyses are put together and evaluated. Afterwards the suggestions and recommendations are offered. They should secure the increase of sales and regular clients.