Education is a powerful and pervasive agent of change. Therefore, it is the key to unlock the doors to development and modernisation. Currently, business and communities knowledge very little about what the FET/Technical College is offering and its importance to the society as whole. Therefore there is a great need to market the technical sector so that the community is knowledgeable about the FET/Technical Colleges. The research conducted focuses on which promotional strategies are effective in marketing the FET Colleges. In order to make technical college students marketable it is necessary to market the institutions effectively so that all the stakeholders can be aware of what technical colleges can offer. Because of high competition in this industry, it is of vital importance not to be out-marketed by competitors by keeping abreast of new trends in promotional strategies. In order to obtain more relevant information about promotional strategies a literature study was conducted to develop a questionnaire to survey the importance of promotional strategies and determine which promotional strategies are being used by the FET Colleges. The East-London, Queenstown and Ezibeleni Public FET Colleges form the respondents. From each college five academic staff, two management members and five students formed the respondents. Community members, business community members, the Department of Education and the Department of Labour representatives were also included in the sample from each of the selected FET Colleges. The findings of the survey revealed the high level of agreement in terms of the importance of the promotional strategies identified in the literature study with the exception of some promotional strategies, which were identified as not compatible with the FET target market. The study recommended that further research be done on a larger sample size focusing on particular stakeholders eg. students of the FET Colleges in a specific area.

D.Comm. (Business Management) / Market orientation is increasingly becoming recognized as the basis and the starting point of effective business management. It has received extensive publicity in recent years, indeed so much so that the notion that businesses need to respond to markets and satisfy their customers' needs seems to be so widely accepted now that it scarcely needs saying. As the marketplace evolves under the converging pressures of changing demographics, economics, technology, and social mores, so do organisations change, along with the nature of cooperation and competition among them. As organisations change, so must their management philosophies. To survive in the future, everybusiness will have to be customer focused and market-driven and flexible in its ability to deliver superior value to changing customers in the competitive marketplace. On the grounds of poor service rendered by South African enterprises in general and manufacturing enterprises in particular, the research problem chosen for this study was the cloud of suspicion hanging over the market orientation and quality of service characterising South African manufacturing enterprises. The main emphasis was on market orientation and more particularly on determining whether manufacturers of consumer and industrial products and the different branches of the manufacturing industry differed to a statistically significant extent in their market orientation. A questionnaire was sent to respondents by mail to collect the necessary information. Sections A, Band C of the questionnaire were subjected to factor analyses and coefficient alpha in order to determine the validity and dependability of the questionnaire. The statistical analyses revealed that the questionnaire has a high degree of internal validity and dependability. Besides determining normal descriptive statistics, such as frequencies, averages and standard deviations, routine statistical tests, such as t-tests, Chi-squared tests and variance analyses were performec' where necessary. A significance level of 0,05 was used throughout. In the case of significant variance analyses post-hoc Tukey tests were performed to determine which groups differ in their average scores for the dimensions of market orientation. It is concluded that South African manufacturing enterprises are not fully market oriented yet. A difference in market orientation between manufacturers of consumer and industrial products was found, namely that market orientation is more pronounced among manufacturers of industrial than of consumer products, albeit not to a statistically significant extent. It was also found that the branches of the manufacturing industry do not differ to an statistically significant extent regarding their market orientation. On balance it is clear that South African manufacturing enterprises will have to pay closer attention to the handling of complaints, to personnel focus and to internal as well as external communication if they are to become more market oriented.

M.Com. (Business Management) / This dissertation deals with the subject of feasibility studies, as applied to the determination of the viability of a business idea or - concept. The first section of the study comprised a search for available material on the topic. Information regarding feasibility studies and business plans, and the difference between the two, was gleaned from contemporary literature covering the subject, such as tutorials by the Small Business Development Corporation, as well as several local and international text books, in order to construe an appropriate framework for the compilation of such a study. In the second section of the dissertation the framework decided on was applied to a specific business idea. Information for the completion of this section was obtained by interviewing representatives actually engaged in a similar enterprise, requesting information from various departments of state and business enterprises, as well as searches in relevant literature. The dissertation concludes by reiterating that the purpose of such a study is purely to determine the viability or feasibility of a project or business idea, and should it be necessary to obtain funds from third parties in order to initiate such a business (given a positive result from the feasibility study), a comprehensive business plan should be compiled...

A research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, in partial fulfillment of the requirements for the degree of Master of Science in Engineering (Industrial), 2012 / This research project undertakes to investigate the linkage between firni Net Promoter score and firm growth in the South African context. South African fmns arc selected from the cellular service provider industry and the retail banking service provider industi7 and a primary research study is undertaken to obtain sample data for the respective firms’ Net Promoter scores. Finn revenue is defined as a suitable measure of firm growth and half year time period from 2010 to 201 1 arc defined as periods from which percentage growth rates may be computed. Revenue data for each linn is collected from public sources and an annual percentage growth rate for each firm is calculated from revenue reported for the first half of 2010 to 2011. A data reliability test is perfonned on the Net Promoter data set and the data is found to be non-uniform and preferential, indicating scores which arc not arbitrary. A Pearson’s correlation analysis is performed to measure the strength of relationship between the Net Promoter scores and percentage firm revenue growth rates. The results of the Pearson correlation analysis indicates a relatively stronger linear relationship between Net Promoter scores and percentage firm revenue growth for the South African cellular service provider industry segment (0.9932) and a relatively weaker linear relationship between that and the South African retail banking industry segment (0.4752). This research finds that there is a positive linkage between Net Promoter scores and revenue growth rates which is consistent with previous research undertaken on the subject. / WS2017

Thesis (MPhil)--University of Stellenbosch, 2006. / On title page: Master of Philosophy (Information and Knowledge Management). Bibliography. Also available via the Internet.

Thesis (MBA)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: Consulting engineers in South Africa are currently faced with numerous trends that have a negative impact on their business. The volatility of world and especially SA markets have caused investors to adopt a "wait and see" approach as to investing in large developments. The result was that private sector developments were lagging behind and forced consulting engineers to compete for the available work and inevitably suffer from reduced turnover. A further trend, and maybe more serious one for some traditional consulting engineers, was the change in focus by the newly elected Government in the mid nineties. With the focus on social and upliftment issues, government funds were allocated to new infrastructure developments associated with these issues. This caused a radical reduction of funds allocated to traditional areas like roads and bridges, an area where traditional consultants were predominantly positioned. Government also introduced various other policies, like allocating work to affirmative business enterprises, in order to level the playing fields. This, combined with the reduced available funds, compounded the situation for traditional consulting engineers. The above situation created many challenges for consulting engineers, of which the most important one is that of securing work for the future and competing for the reduced amount of available work. This brought to the fore the issue of marketing, an area that was not previously given too much attention. Market orientation is therefore proposed in this study as a solution to the problems faced by consultants. This study will examine the present situation, provide a literature background to marketing orientation, consider the relevance of market orientation to the consulting engineering industry, and then finally if it is accepted that market orientation is relevant, propose a model that could be used in addressing the situation. / AFRIKAANSE OPSOMMING: Raadgewende ingenieurs word tans aan verskeie tendense blootgestel wat 'n negatiewe uitwerking op hul besigheid het. Die onbestendigheid in wêreld markte, en spesifiek die Suid Arikaanse mark, het veroorsaak dat beleggers 'n "wag en kyk" benadering begin volg het met betrekking tot grootskaalse ontwikkelings. Die resultaat hiervan was dat privaatsektor ontwikkelings tot 'n groot mate afgeplat het en raadgewende ingenieurs gedwing is om mee te ding vir die beskikbare werk en onvermydelik gebukkend te gaan onder verlaagde omset. 'n Verdere tendens, en moontlik meer ernstige een vir sekere raadgewende ingenieurs, was die verandering in fokus deur die nuut verkose Regering gedurende die middel negentien negentigs. Met die nuwe fokus op sosiale aangeleenthede en opheffing van agtergeblewe gemeenskappe, word regerings fondse hoofsaaklik toegewys aan nuwe infrastruktuur onwikkelings wat verband hou met die nuwe fokus. Dit het 'n radikale verlaging in beskikbare fondse veroorsaak wat tradisioneel aan areas soos paaie en bruê toegewys was, 'n area waarin raadgewende ingenieurs oorwegend gepositioneer was. Die Regering het ook verskeie ander beleidsmaatreëls ingestel, soos die toekenning van werk aan regstellende besighede, ten einde die speelveld gelyk te maak. Dit, gepaardgaande met die verlaagde beskikbare fondse, het die situasie verder vererger vir tradisionele raadgewende ingenieurs. Bogenoemde omstandighede het baie uitdagings aan raadgewende ingenieurs gestel, waarvan die belangrikste waarskynlik die sekerheid aangaande toekomstige werk en die gepaardgaande mededinging ten opsigte van die verminderde hoeveelheid beskikbare werk. Hierdie omstandighede het die bemarkings-kwessie na vore gebring, 'n area waaraan nie veel aandag in die verlede gegee is nie. Mark oriëntasie word gevolglik voorgestel in hierdie studie as 'n oplossing vir die probleme waarmee konsultante gekonfronteer word. Hierdie studie sal die huidige situasie waarin raadgewende ingenieurs hul bevind ondersoek, 'n agtergrond van mark oriëntasieliteratuur verskaf, die relevansie van mark oriëntasie vir die raadgewende ingerneurs bedryf ondersoek en dan laastens, indien dit aanvaar word dat mark oriëntasie relevant is, 'n model voor te stel wat gebruik kan word om die situasie aan te spreek.

M.Tech. Business Administration. Business School. / The Cape Grape/Wine Industry has developed into an international industry renowned for producing some of the world's best grapes and wines. This industry is under constant threat from pests and diseases which have to be managed to remain competitive. Within this ever changing agricultural environment, the producers of crop protection products uses specific strategies to enter and capture the market with innovative new products. Agents/representatives as well as Grape growers were surveyed by means of a questionnaire to establish the needs, expectations, risks, knowledge and various other criteria that are required for an Agro-Chemical company like Bayer CropScience to be the supplier of choice of crop protection products to the industry by providing the best solutions to agents and growers alike.

Submitted in fulfilment of the requirements for the Degree of Master of Technology: Marketing, Durban University of Technology, 2014. / The establishment of choice set from which consumers identify their preferred product and/brand choices arouses some interest among researchers, specifically within the context of international marketing. This curiosity about the influence of a product’s place of origin (country-of-origin: COO) on the establishment of consumer choice sets chiefly emanates from the growth of international trade and globalisation. The gap within the knowledge base surrounding consumer behaviour with respect to the purchase of foreign and domestic brands, specifically within Africa created the potential for research. As part of the evolution of COO research, this study looks into the construct of consumer ethnocentrism (CE) and its relationship with product selection and consideration. The aim behind the study can be summed up in the following objectives: firstly, to identify the moderating effects of consumer demographic variables on ethnocentric tendencies; secondly, to determine consumer attitudes towards foreign convenience goods; and, thirdly to establish the association between consumer ethnocentrism (CE) and brand selection for a consideration set. A structural model was developed illustrating the relationships (assumed) between consideration and CE. This resulted in the developed of five hypotheses. A cross-sectional descriptive survey was conducted within Durban. A research instrument was developed combining ethnocentrism research and the concept of consideration. Within the study, an explanation of the research methodology utilised was provided. 500 questionnaires were distributed in order to obtain primary data for the purpose of the study. A presentation of the results obtained was provided. An analysis of the collected data was also provided using SPSS 21.0 with the aid of graphs and the appropriate inferential statistics. The research hypotheses were tested using an independent sample Kruskal-Wallis test and a Mann-Whitney U-test. A Spearman’s correlation test was used to test the relationship between consumer ethnocentrism and brand consideration. The chi-square test was used to test for the existence of variances within the responses provided by the respondents. The study revealed that only race had a significant relationship with consumer ethnocentrism while other demographic characteristics did not. Ethnocentric tendencies were strongest among Black South Africans. An association was also discovered between consumer ethnocentrism and the consideration of convenience products. The study, therefore, provides a better understanding into South African consumers’ selection of convenience products as influenced by consumer ethnocentrism. The theoretical and practical implications from the research findings have also been discussed within the report with the provision of suggestions regarding future research.

Profiling the customers of the e-commerce company Kalahari.net. The purpose of the study was to profile the customers of the e-commerce company, Kalahari.net which sells books, music CDs, DVDs, videos, computer software and hardware amongst others. The literature study includes a discussion of marketing management and e-commerce in South Africa. Customer profiling is discussed to indicate the need and importance of knowing the customer. The quantitative research was done amongst the customers of Kalahari.net by means of an online questionnaire in 2003. The findings concluded that the customers browse the Internet between one and five hours per week. The customers are aged between 21 and 25, mostly female, predominantly English-speaking, married, two to three people per household, have a monthly household income of more than R18 000, are well-educated and are residing predominantly in Gauteng. The study was concluded with the limitations experienced by the researcher and a short discussion of the general usability of the study. / The purpose of the study was to profile the customers of the e-commerce company, Kalahari.net which sells books, music CDs, DVDs, videos, computer software and hardware amongst others. The literature study includes a discussion of marketing management and e-commerce in South Africa. Customer profiling is discussed to indicate the need and importance of knowing the customer. The quantitative research was done amongst the customers of Kalahari.net by means of an online questionnaire in 2003. The findings concluded that the customers browse the Internet between one and five hours per week. The customers are aged between 21 and 25, mostly female, predominantly English-speaking, married, two to three people per household, have a monthly household income of more than R18 000, are well-educated and are residing predominantly in Gauteng. The study was concluded with the limitations experienced by the researcher and a short discussion of the general usability of the study. / Business Management / M. Comm. (Business Management)

Dissertation submitted in compliance with requirements for the Master Degree in Technology: Marketing, Durban University of Technology, 2010. / Hip-Hop culture has created a lot of interest and controversy around the world. Most people have used and engaged in debates without having a clear understanding of it. Although there are numerous articles to be found on Hip-Hop culture, very little research has been done on this particular topic. The confusion that surrounds Hip-Hop culture highlights the need for marketers to conduct more research on this particular area. This particular study was conducted within the South African marketplace, in four Durban areas using a quantitative research method. The sample for the study was supposed to consist of 400 hundred respondents, but only 350 respondents were selected using a convenience sampling. Respondents were required to complete a six paged questionnaire with the interviewer's assistance. The main objective of the research was to identify and analyze the marketing implications of Hip-Hop culture in the greater Durban area. The results revealed that 60% of the respondents are strongly committed to Hip-Hop culture and they are brand fanatics. Therefore, this seeks to say, that marketers need concentrate on promoting Hip-Hop products and services. And is the high time to know the Hip-Hop culture's needs and wants. / Lesotho Government (National Man-Power) ; Pebble Bed Modular Reactors ; National Research Foundation