The purpose of this research is to recommend a set of comprehensive management plans to guide the establishment and operation of work measurement programs in commercial banks.

Coordinate measurement machines (CMMs) are used to control whether workpieces meet customers’ need or not. Creating measurement programs for CMMs takes long time and companies try to find a way to decrease the time for preparation processes. The aim of this thesis work is to investigate the measurement processes of products within Sandvik Coromant AB in Gimo, Sweden and to focus on the preparation of modularized measurement programs. The main goal is to study measurement processes in the company, and to find and recommend different alternatives for modularization of measurement programs of products so that time and energy can be saved. In order to understand the current measurement processes in the company with its gaps and risks and also to be able to find further possible improvements, many interviews, meetings and a questionnaire have been made. Employees’ opinions and ideas about modularization of measurement programs have been collected. Three different cases about modularization of measurement programs have been presented in the thesis work. The first case is about the actual situation in the company. The gaps and risks which have been observed and collected have been presented. The second case focuses on modularization of today’s insert seats into two pieces: insert seat module and pre-stress module. The third case focuses on the feasibility of dividing the insert seats into much smaller modules. In the conclusion part, all three cases and all work which has been done during the thesis are presented. Last but not least, some further research subjects are shown on the recommendation part. / Koordinatmätmaskiner (CMMs) används för att kontrollera om produkterna möter kundernas behov eller inte. Att skapa mätprogram för CMMs tar lång tid och företagen försöker hitta sätt att minska tiden för förberedelseprocesser. Syftet med detta examensarbete är att undersöka mätprocesser av produkterna inom Sandvik Coromant AB i Gimo, Sverige och att fokusera på förberedelserna av modulariserade mätprogram. Det huvudsakliga målet var att studera mätprocessen i företaget, samt att ta reda på och rekommendera olika alternativ för modularisering av mätprogram för produkter för att på så sätt kunna spara tid och energi. För att förstå de aktuella mätprocesserna i företaget med brister och risker och även att kunna ta reda på ytterligare möjliga förbättringar, har många intervjuer, möten och ett frågeformulär gjorts. Medarbetarnas åsikter och idéer om modularisering av mätprogrammen har samlats in. Tre olika fall om modularisering av mätprogram presenteras i examensarbetet. Det första fallet handlar om den nuvarande situationen i företaget. De brister och risker som har observerats och samlats in presenteras. Det andra fallet fokuserar på modularisering av dagens skärläge in i två delar som skärlägesmodul och förspänningsmodul. Det tredje fallet fokuserar på möjligheten att dela upp skärlägen i mycket mindre moduler. I slutsatsen sammanfattas alla tre fallen och allt arbete som har gjorts varvid resultat och slutsatser presenteras. Sist men inte minst, visas på några ytterligare forskningsfrågor i rekommendationsdelen.

Software organizations have been initiating measurement programs as part of their software process improvement practices which in turn increase the quality of the software products. However, high numbers of organizations reported their measurement programs as failures. One of the major difficulties they faced was stated to be the difficulty in deciding which set of measures to collect for different software entities; products, processes, and resources. In addition to what should be collected, organizations would like to collect as minimum number of measures as possible in order to be cost effective. Different goal based measures selection models have been introduced to aid in these, namely Goal Question Metric (GQM) is one of the most well known and adopted ones by software organizations. It facilitates measurement programs to define goals and then collect measures according to goals. However, the current approaches require being more structured and integrated to enable an effective software measurement process. ‘Structured’ means the goals, questions and measures as well as their vertical and horizontal relations are well-defined. A structured measurement process can be ‘integrated’ to the organization via establishing links between business and organizational goals and the measurement process. The whole process becomes more ‘effective’ as these goals and measures become traceable, and hence the mechanisms to prioritize and select the optimum set of measures could be established. In this research work our main focus is to evaluate goal based models and to develop a framework for a more effective measurement process, called Structured Optimized Measurement Selection (SOMS). As part of SOMS, alternative ways for goals prioritization and measures optimization are proposed. In order to make the whole process more efficient, a tool is developed as well. Both SOMS with different alternative prioritization and optimization techniques as well as the tool were evaluated by conducting case studies in a CMMI level 3 software development organization and the results are compared to a previous case study conducted on the same case by using other techniques which are extensions of GQM, i.e. namely Structured Prioritized Goals Questions Metrics (SPGQM) and Optimum Measures Set Decision (OMSD).