The aim of the thesis is to design way of implementation methods Balanced Scorecard into the strategic management of the company ABC. The introduction of the Balanced Scorecard method is an analysis of the company's activities using the EFQM Excellence model based on self-assessment process. The thesis is divided into theoretical and practical parts. The theoretical part defines financial analysis, EFQM Excellence Model and the Balanced Scorecard concept. The practi-cal part contains the characteristics of the company, analysis of financial health and current condition, evaluation of the self-assessment questionnaire, identifying strengths and weaknesses and design implementation the methods Balanced Scorecard.

Sustainable organisational performance imperatives that generate shareholder value are strategy, execution, culture, structure, talent, innovation, leadership and growth. These superannuated management practices are still valid. Today it is even more vital to contrive and rethink these imperatives to renew business excellence in an undefined market space, the circular economy, and to reverse engineer product offerings. At the root of performance remain team members, team leaders and managers with their neurological representations, states of consciousness, abstract levels of awareness and the higher levels of thought. These thoughts create their reality and the way they create meaning of and contributing to this world. It also provides choice and generates excellence, performance and the success of the organisation. The principal purpose of this research has been to develop an Integrated Meta-model of Team Excellence by aligning the life-cycle of an employee, management-leadership, team culture, diversity and climate in view of the pressures of the business environment in order to execute an excellent performance outcome at the operational level to provide customer service and drive shareholder value. The first objective of the research was to model team excellence to enable performance so that the current performance level in a team can be determined, developmental opportunities can be identified and excellent performance parameters can be deliberated on for emulation, recruitment team fit and placement. Two instruments were applied for profiling. The thinking preferences were profiled with the Inventory of Work and Attitude Motivation Instrument (iWAM®) and the Values System Questionnaire (VSQ®) was used to profile and analyse the complexity of value structures as drivers of organisational performance. Contrastive analyses were conducted for the managers, team leaders and teams with the conclusion that a manager, a team leader and team members can create the fundamental conditions for emotionally and socially intelligent ability and capacity to facilitate performance. The capacity to model thinking preferences of outliers and poor performers and engineer a contextual Model of Excellence for a specific team in a specific environment distinguishes the work of Merlevede in that it has at its core a more accurate approach to identify areas of development, selection, team fit, design of appropriate coaching and mentoring interventions to improve and sustain team performance. / PhD (Business Administration), North-West University, Potchefstroom Campus, 2015

Sustainable organisational performance imperatives that generate shareholder value are strategy, execution, culture, structure, talent, innovation, leadership and growth. These superannuated management practices are still valid. Today it is even more vital to contrive and rethink these imperatives to renew business excellence in an undefined market space, the circular economy, and to reverse engineer product offerings. At the root of performance remain team members, team leaders and managers with their neurological representations, states of consciousness, abstract levels of awareness and the higher levels of thought. These thoughts create their reality and the way they create meaning of and contributing to this world. It also provides choice and generates excellence, performance and the success of the organisation. The principal purpose of this research has been to develop an Integrated Meta-model of Team Excellence by aligning the life-cycle of an employee, management-leadership, team culture, diversity and climate in view of the pressures of the business environment in order to execute an excellent performance outcome at the operational level to provide customer service and drive shareholder value. The first objective of the research was to model team excellence to enable performance so that the current performance level in a team can be determined, developmental opportunities can be identified and excellent performance parameters can be deliberated on for emulation, recruitment team fit and placement. Two instruments were applied for profiling. The thinking preferences were profiled with the Inventory of Work and Attitude Motivation Instrument (iWAM®) and the Values System Questionnaire (VSQ®) was used to profile and analyse the complexity of value structures as drivers of organisational performance. Contrastive analyses were conducted for the managers, team leaders and teams with the conclusion that a manager, a team leader and team members can create the fundamental conditions for emotionally and socially intelligent ability and capacity to facilitate performance. The capacity to model thinking preferences of outliers and poor performers and engineer a contextual Model of Excellence for a specific team in a specific environment distinguishes the work of Merlevede in that it has at its core a more accurate approach to identify areas of development, selection, team fit, design of appropriate coaching and mentoring interventions to improve and sustain team performance. / PhD (Business Administration), North-West University, Potchefstroom Campus, 2015

Considerando a importância da busca pela excelência para que empresas e organizações possam se manter competitivas, diversos organismos buscaram premiar aquelas que demonstrassem melhor desempenho nos seus processos de gestão. Essas premiações são resultado de avaliações realizadas com base em critérios estabelecidos em modelos de excelência em gestão e fornecem um meio de avaliar o desempenho das organizações e identificar seus pontos fortes e fracos. O objetivo do presente trabalho é propor um modelo de avaliação da gestão dos órgãos do Poder Executivo do Estado do Rio Grande do Sul, que possibilite realizar um diagnóstico e identificar ações de melhoria, introduzindo uma cultura de excelência. Este modelo foi construído com base em estudo realizado sobre os modelos existentes e nas opiniões dos servidores públicos. Foi validado por meio da aplicação a três órgãos públicos estaduais, demonstrando ser um modelo aderente à realidade aplicada, que fornece importantes contribuições ao seu desenvolvimento dos órgãos e que pode ser utilizado como instrumento de comparação entre eles. Espera-se que o Modelo de Avaliação da Gestão sirva como ferramenta para fortalecer a gestão dos órgãos estaduais e estimular a melhoria contínua e a busca por resultados. / Considering the importance of the search for excellence that companies and organizations can remain competitive, several groups sought to award those that demonstrated better performance in their management processes. These awards are the result of assessments based on established criteria in management excellence models and provide a means to evaluate the performance of organizations and identify their strengths and weaknesses. The objective of the present work is to propose a management assessment model of Rio Grande do Sul’s Executive, which makes it possible to have a diagnosis and identify improvement actions, introducing a culture of excellence. This model was built based on a study of existing models and the opinions of public servants. It was validated through the application to three state public agencies, demonstrating that it is a model adherent to the applied reality, which provides important contributions to departments development and can be used as a comparison tool among them. It is hoped that the Management Assessment Model will serve as a tool to strengthen the management of state agencies and stimulate continuous improvement and search for results.

Considerando a importância da busca pela excelência para que empresas e organizações possam se manter competitivas, diversos organismos buscaram premiar aquelas que demonstrassem melhor desempenho nos seus processos de gestão. Essas premiações são resultado de avaliações realizadas com base em critérios estabelecidos em modelos de excelência em gestão e fornecem um meio de avaliar o desempenho das organizações e identificar seus pontos fortes e fracos. O objetivo do presente trabalho é propor um modelo de avaliação da gestão dos órgãos do Poder Executivo do Estado do Rio Grande do Sul, que possibilite realizar um diagnóstico e identificar ações de melhoria, introduzindo uma cultura de excelência. Este modelo foi construído com base em estudo realizado sobre os modelos existentes e nas opiniões dos servidores públicos. Foi validado por meio da aplicação a três órgãos públicos estaduais, demonstrando ser um modelo aderente à realidade aplicada, que fornece importantes contribuições ao seu desenvolvimento dos órgãos e que pode ser utilizado como instrumento de comparação entre eles. Espera-se que o Modelo de Avaliação da Gestão sirva como ferramenta para fortalecer a gestão dos órgãos estaduais e estimular a melhoria contínua e a busca por resultados. / Considering the importance of the search for excellence that companies and organizations can remain competitive, several groups sought to award those that demonstrated better performance in their management processes. These awards are the result of assessments based on established criteria in management excellence models and provide a means to evaluate the performance of organizations and identify their strengths and weaknesses. The objective of the present work is to propose a management assessment model of Rio Grande do Sul’s Executive, which makes it possible to have a diagnosis and identify improvement actions, introducing a culture of excellence. This model was built based on a study of existing models and the opinions of public servants. It was validated through the application to three state public agencies, demonstrating that it is a model adherent to the applied reality, which provides important contributions to departments development and can be used as a comparison tool among them. It is hoped that the Management Assessment Model will serve as a tool to strengthen the management of state agencies and stimulate continuous improvement and search for results.

Considerando a importância da busca pela excelência para que empresas e organizações possam se manter competitivas, diversos organismos buscaram premiar aquelas que demonstrassem melhor desempenho nos seus processos de gestão. Essas premiações são resultado de avaliações realizadas com base em critérios estabelecidos em modelos de excelência em gestão e fornecem um meio de avaliar o desempenho das organizações e identificar seus pontos fortes e fracos. O objetivo do presente trabalho é propor um modelo de avaliação da gestão dos órgãos do Poder Executivo do Estado do Rio Grande do Sul, que possibilite realizar um diagnóstico e identificar ações de melhoria, introduzindo uma cultura de excelência. Este modelo foi construído com base em estudo realizado sobre os modelos existentes e nas opiniões dos servidores públicos. Foi validado por meio da aplicação a três órgãos públicos estaduais, demonstrando ser um modelo aderente à realidade aplicada, que fornece importantes contribuições ao seu desenvolvimento dos órgãos e que pode ser utilizado como instrumento de comparação entre eles. Espera-se que o Modelo de Avaliação da Gestão sirva como ferramenta para fortalecer a gestão dos órgãos estaduais e estimular a melhoria contínua e a busca por resultados. / Considering the importance of the search for excellence that companies and organizations can remain competitive, several groups sought to award those that demonstrated better performance in their management processes. These awards are the result of assessments based on established criteria in management excellence models and provide a means to evaluate the performance of organizations and identify their strengths and weaknesses. The objective of the present work is to propose a management assessment model of Rio Grande do Sul’s Executive, which makes it possible to have a diagnosis and identify improvement actions, introducing a culture of excellence. This model was built based on a study of existing models and the opinions of public servants. It was validated through the application to three state public agencies, demonstrating that it is a model adherent to the applied reality, which provides important contributions to departments development and can be used as a comparison tool among them. It is hoped that the Management Assessment Model will serve as a tool to strengthen the management of state agencies and stimulate continuous improvement and search for results.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-04-18T13:54:14Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) DISSERTAÇÃO. 2016 julho 15 Jorge Luis dos Santos.pdf: 1998235 bytes, checksum: ef4b2e01837aceeb1820f482db477fba (MD5) / Made available in DSpace on 2017-04-18T13:54:14Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) DISSERTAÇÃO. 2016 julho 15 Jorge Luis dos Santos.pdf: 1998235 bytes, checksum: ef4b2e01837aceeb1820f482db477fba (MD5) Previous issue date: 2016-07-15 / Esta dissertação procurou analisar as práticas de gestão administrativa da PROGEPE na visão dos gestores da UFPE à luz do Modelo de excelência em Gestão Pública – MEGP. A população do estudo foi composta por gestores das Unidades Organizacionais da UFPE: Reitoria; Pró-Reitorias; Órgãos Suplementares; Centros Acadêmicos (Recife, Caruaru e Vitória); e pelos diretores e coordenadores da PROGEPE, sendo a amostra composta por 34 respondentes. A orientação teórico-conceitual que deu suporte ao problema de pesquisa foi a teoria constitucional, inovação gerencial e o modelo conceitual de excelência em gestão pública (MEGP). Os dados da pesquisa foram coletados por meio de um questionário com 55 perguntas, sendo 53 fechadas e extraídas do MEGP analisadas em escala do tipo likert de cinco pontos e 2 perguntas abertas para a identificação das práticas de gestão inovadora na visão dos respondentes. O estudo possui natureza quantitativa. Os dados foram processados no solfware SPSS e a análise dos resultados se deu por meio da estatística descritiva. Os achados da pesquisa revelam que a política de capacitação e qualificação profissional da PROGEPE é a principal prática de gerencial percebida pelos participantes da pesquisa e que “sistema de gerencial de informações”, “gestão por competências”, “reuniões sistematizadas” e “padronização dos processos” são as ações que necessitam serem desenvolvidas/melhoradas para uma maior aproximação aos preceitos do Modelo de excelência em Gestão Pública (MEGP). / This thesis was to analyze the administrative management practices PROGEPE in view of UFPE managers in light of the Model of Excellence in Public Management - MEGP. The study population consisted of managers of organizational units of UFPE: Rectory; ProRectors; Supplementary bodies; Academic centers (Recife, Caruaru and Victoria); and the directors and coordinators of PROGEPE, and the sample of 34 respondents. The theoretical and conceptual guidance that supported the research problem was the constitutional theory, management innovation and the conceptual model of excellence in public management (MEGP). The survey data were collected through a questionnaire with 55 questions, 53 closed and extracted from MEGP analyzed in the Likert scale of five points and two open questions for the identification of innovative management practices in the view of respondents. The study has a quantitative nature. Data were processed in SPSS solfware and analysis of the results was made through descriptive statistics. The survey findings reveal that the training policy and qualification of PROGEPE is the main practice of management perceived by research participants and that "management system of information", "management skills", "systematized meetings" and "standardization processes "are the actions that need to be developed / improved for closer to the precepts of the Model of excellence in Public Management(MEGP).

This Master's thesis deals management of excellence problems in the company ORKÁN plus, s.r.o., which offers accounting, tax consultancy and related counselling services. Based on the facts from critical analysis is there a solution suggested – management of excellence system based on the EFQM Excellence Model.

Study of the critical factors for TQM implementation throughout the years, and longitudinal analysis of secondary quality winners of prestigious awards such as the Malcolm Baldrige National Quality Award (MBNQA), is important. The longitudinal analysis in this research will enable verification that there are generic critical factors (CFs) for TQM implementation and generic critical areas of measurement (CAM) that if implemented fully and successfully will deliver excellence. Also, it will enable verification that these generic CFs help to ensure sustainable performance and this could help in answering how excellent organisations sustain their performance constantly. By studying what excellent organisations measure and what they place emphasis on throughout the year, the study will document measurements that have been used to sustain excellence and will consider empirically how these have led to tangible results over a period of twenty years; the study will examine MBNQA winners from 1988 until 2008. Finally, an excellence maturity assessment tool 'assessment software' was developed as result of examining winning case studies over a long period of time, lists of critical factors of implementation (CFI) and critical areas of measurement (CAM) were extracted and used accompanied by the EFQM Excellence Model, and Zairi's two model 'Index of Excellence' and 'Ladder of Excellence'. This formed the basis of the assessment tool developed; companies through this will be able to understand their level of excellence implementation and their position compared to world class organisations.