Thesis (M. S.)--Economics, Georgia Institute of Technology, 2008. / Committee Chair: Thomas Boston; Committee Member: Maurizio Iacopetta; Committee Member: Patrick McCarthy.

Thesis (D. Min.)--Liberty Baptist Theological Seminary, 1996. / Includes bibliographical references.

Thesis (M.S.)--Montana State University--Bozeman, 2006. / Typescript. Chairperson, Graduate Committee: Vincent H. Smith. Includes bibliographical references (leaves 63-64).

M.Com. (Business Management) / Over the years, the competitive banking market had forced banks to be innovative in their products. However, regardless of how innovative banking products were, ‘service’ remained the backbone of banking products. With increasing access to information and alternative products, banking customers had more choices as to where to do business, based on the level of service they receive. They expected an exceptional delivery of customer service and were less tolerant of bad service. Customers usually compared the service they 'experienced' to the service they 'expected' when walking into a bank. When the two did not match, a gap arose. This study was undertaken to determine whether customers of a ‘home loan’ division of a South African bank perceived the bank’s service quality to be different to what they expected. It also sought to establish if there was a difference in how customers, in different demographics, evaluate the bank’s service quality. An online survey was used to gather information from banking customers on their judgment of the bank’s service quality, after which statistical tests were done to analyze the data. The study revealed that a gap indeed exists between the service quality customers expected and the service quality they actually received from the bank. Customers reported a dissatisfaction of the bank’s service quality with regards to their provision of reliability, responsiveness, assurance and empathy in their service delivery. With regards to the evaluation of the bank’s service quality of customers in different demographics, it was discovered that the 40-59 customer age group received the most empathy in service encounters with the bank, customers using property insurance and repayment related services perceived the bank’s service quality across all dimensions to be positive. Lastly, a positive correlation between the number of years customers have been with the bank and their perceptions of the bank’s provision of empathy was established.

No description available.

The purpose of this study was to analyze loan penetration for agricultural institutional lenders in a 10 county area of Virginia and to generate specific recommendations to the Roanoke Association of the Farm Credit Banks of Baltimore. Alleghany-Bedford-Botetourt-Craig-Franklin-Halifax-Henry-Patrick-Pittsylvania-Roanoke County area of Virginia. This area had a very diversified commodity mix, but the main enterprises included dairy, tobacco, and beef. The case study approach was used to assemble information on the agricultural lenders in the study area rather than a statistically valid random sample. Forty-two agricultural lenders were surveyed for a response representing 86 percent of the total debt outstanding. While the Farm Credit Service was the largest agricultural lender in Virginia and the United States, Farmers Home Administration was the largest agricultural lender in the study area. Over $181 million of agricultural debt was outstanding as of December 31, 1980 in the study area. Over 60 percent was farm mortgage debt. Almost 2/3 of total farm debt outstanding was in Franklin, Halifax, and Pittsylvania Counties. The major portion of debt outstanding was to dairy, tobacco, and beef producers. In contrast to FmHA and commercial banks, Farm Credit served older borrowers who had more equity. The average Farm Credit borrower had a lower gross farm income than FmHA borrowers. Farm Credit serves a great deal of parttime farmers, particularly beef producers concentrated in the area of the main offices. It was concluded that the Roanoke Farm Credit Association should be more aggressive. Recommendations to improve Farm Credit's market penetration were developed under three different leadings. Farm Credit should develop a young farmer program. This would enable them to obtain some of the better FmHA borrowers. The marketing programs of Farm Credit need to be emphasized and other marketing services should be offered. The services suggested included tax, estate and financial planning. Farm Credit's market penetration was expected to increase in the future. Cutbacks in FmHA lending and uncertainty and changes for many commercial banks will contribute to this increase. / Master of Science

by Thomas Ming-tak Chan. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaf 40. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGEMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Chapter III. --- DEVELOPMENT OF THE SECURITISATION PROGRAMME --- p.7 / Assumed Objectives --- p.7 / Basic Description of the Securitisation Process --- p.7 / Proposed Terms and Conditions --- p.8 / Chapter IV. --- ELABORATION ON THE MECHANISM OF THE PROGRAMME --- p.11 / The Issuer --- p.11 / "The Originator, Amount and Currency" --- p.12 / The Facility and the Availability of Various Tranches --- p.13 / Interest Margin --- p.15 / Fees --- p.17 / Credit Enhancement --- p.18 / Over-collateralisation --- p.18 / Creation of a Spread Account --- p.19 / Insurance Credit --- p.20 / Arrangement of a Subordinated Loan --- p.20 / Source of Interest Payment and Principal Repayment --- p.21 / Chapter V. --- COST CONSIDERATION --- p.23 / Chapter VI. --- CONCLUSION --- p.27 / APPENDIX --- p.33 / BIBLIOGRAPHY --- p.40

Thesis (Ph.D.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1981. / MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH. / Bibliography: leaves 272-289. / by Harriett Tee Taggart. / Ph.D.

by Cheng Lok-Man. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaf 106). / ABSTRACT / TABLE OF CONTENTS / LIST OF ILLUSTRATIONS / LIST OF TABLES / Chapter / Chapter I. --- INTRODUCTION / Chapter 1. --- Introduction --- p.1 / Chapter 2. --- Methodology --- p.2 / Chapter 3. --- Source of Information --- p.3 / Chapter 4. --- Structure of the paper --- p.4 / Chapter II. --- THE EMERGENCE OF NEW VEHICLE ~HONG KONG MORTGAGE CORPORATION / Chapter 1. --- History --- p.6 / Chapter 1. --- Reasons for the Property Boom (1990-1994) --- p.6 / Chapter a. --- Diminishing Real Interest Rate --- p.6 / Chapter b. --- Demand- Supply Mechanism --- p.6 / Chapter c. --- Chinese Economy and Psychological Effect --- p.6 / Chapter 2. --- Loan mix of the Banking Sector --- p.7 / Chapter 3. --- Mortgage War --- p.7 / Chapter 2. --- Framework of HKMC --- p.8 / Chapter 3. --- Mechanism of HKMC --- p.9 / Chapter 4. --- Phenomenon of the Mortgage Market in Hong Kong --- p.10 / Chapter III. --- MORTGAGE CORPORATION: THE WHOLE PICTURE / Chapter 1. --- Benefits of Hong Kong Mortgage Corporation --- p.13 / Chapter 1. --- Contribution to Home Financing --- p.13 / Chapter 2. --- Banking Stability --- p.14 / Chapter 3. --- Monetary Stability --- p.15 / Chapter 4. --- Development of Debt Market --- p.16 / Chapter 2. --- "Mortgage market in United States, Canada & Hong Kong" --- p.16 / Chapter 1. --- Hong Kong --- p.17 / Chapter 2. --- United States --- p.17 / Chapter 3. --- Canada --- p.18 / Chapter 3. --- Limitation of Hong Kong Mortgage Corporation --- p.19 / Chapter 1. --- Banks are not urgent to sell the mortgages --- p.19 / Chapter a. --- The Attitudes of Local Banks --- p.20 / Chapter b. --- The Attitudes of Foreign Banks --- p.21 / Chapter 2. --- Limit Capital Base --- p.22 / Chapter 3. --- The Issue of Fixed Rate Mortgages --- p.22 / Chapter 4. --- Practical Problems of Mortgage Corporation --- p.23 / Chapter 1. --- Differential Attitudes of HKMC & Banking Sector --- p.23 / Chapter 2. --- Unclear Attitudes of the Parties that related to HKMC: Are they helpers or the enemies? --- p.25 / Chapter a. --- Investors --- p.25 / Chapter b. --- Credit Rating Agency --- p.26 / Chapter c. --- Insurance Companies --- p.26 / Chapter 3. --- Over Optimistic of Risk Management --- p.27 / Chapter a. --- Risk arising from Operation --- p.27 / Chapter 1. --- Credit Risk --- p.27 / Chapter 2. --- Interest Rate Risk --- p.28 / Chapter 3. --- Prepayment Risk --- p.29 / Chapter 4. --- Operational Risk --- p.30 / Chapter b. --- Risks arising from issuing of Mortgages Backed Securities --- p.30 / Chapter 1. --- Delivery Risk --- p.31 / Chapter 2. --- Interest Rate Risk --- p.32 / Chapter 3. --- Issue in the pricing of mortgage backed securities --- p.32 / Chapter IV. --- PERFORMANCE OF THE MORTGAGE MARKET AND HKMC AFTER SET UP / Chapter 1. --- Pilot Scheme of Fixed Rate Mortgage in Hong Kong --- p.33 / Chapter 2. --- Relaxation and Simplification of mortgage loan criteria --- p.35 / Chapter 1. --- Simplification of the purchase of mortgage loans --- p.35 / Chapter 2. --- Relaxation of the criteria of the mortgage loans accepted by HKMC --- p.36 / Chapter 3. --- Debt Issuance Activities --- p.37 / Chapter 1. --- Note Issuance Programme (NIP) --- p.37 / Chapter 2. --- Debt Issuance Programme (DIP) --- p.38 / Chapter 4. --- Forward Commitment Facility --- p.39 / Chapter 5. --- Mortgage Guarantee Scheme --- p.40 / Chapter 6. --- Board of Director --- p.43 / Chapter 7. --- Performance of mortgage market --- p.44 / Chapter V. --- THE REACTION TOWARDS THE POWERFUL VEHICLE / Chapter 1. --- Banking Sector --- p.46 / Chapter 2. --- Home Buyers --- p.46 / Chapter 3. --- Property Developers --- p.49 / Chapter 4. --- Insurance Companies --- p.50 / Chapter 5. --- Hong Kong Monetary Authority and Hong Kong Mortgage Corporation --- p.50 / Chapter VI. --- RECOMMENDATION & CONCLUSION / Chapter 1. --- Recommendation --- p.53 / Chapter 1. --- "Setting of the Fixed Adjustable Rate of Mortgage (""FARM"")" --- p.53 / Chapter 2. --- Ways of Promoting the Debt Securities --- p.54 / Chapter 3. --- The Issue of Mortgage-Backed Securities (MBS) in the second stage of development --- p.55 / Chapter 4. --- Option in Debt Papers in US Dollars Denomination --- p.57 / Chapter 5. --- Clarification of the Top-up Loan Arrangement --- p.57 / Chapter 2. --- Conclusion --- p.58 / Chapter 3. --- Last Word --- p.59 / APPENDIX --- p.60 / BIBLIOGRAPHY --- p.106

by Cheung Hoi Yin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 59-61). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF ILLUSTRATIONS --- p.v / LIST OF TABLES --- p.vi / ACKNOWLEDGEMENT --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Asia Economic Turmoil --- p.1 / Importance of Risk Management --- p.2 / Literature Review --- p.3 / Methodology --- p.8 / Data --- p.9 / Chapter II. --- CREDIT RISK --- p.12 / Introduction --- p.12 / What Is A Mortgage --- p.14 / Credit Risk of Residential Mortgage --- p.16 / Banking System in Hong Kong --- p.17 / Chapter III. --- BRIEF REVIEW OF OTHER RISKS IN BANKING … --- p.19 / Interest Rate Risk --- p.19 / Liquidity Risk --- p.20 / Capital Risk --- p.22 / Market Risk --- p.23 / Off-Balance Sheet Risk --- p.24 / Chapter IV. --- FINDINGS --- p.26 / Outstanding Mortgage Balance --- p.26 / Gross New Loans Made --- p.26 / Property Price Movement --- p.27 / Unemployment and Underemployment Rate --- p.30 / Delinquency Ratio --- p.31 / Loan-To-Valuation Ratio --- p.33 / Lending Policy of Authorized Institutions on Mortgage Lending --- p.33 / Chapter V. --- WILCOXON RANK TEST --- p.35 / Chapter VI. --- CONCLUSIONS & RECOMMENDATIONS --- p.38 / GRAPH & TABLE --- p.41 / Graph --- p.41 / Table --- p.53 / BIBLIOGRAPHY --- p.59