Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-08-01T15:11:10Z No. of bitstreams: 1 JacksonDouglasVitalDosSantos_DISSERT.pdf: 8987606 bytes, checksum: 28f4068937a89ace1dd59365da7c82cc (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-08-09T12:18:18Z (GMT) No. of bitstreams: 1 JacksonDouglasVitalDosSantos_DISSERT.pdf: 8987606 bytes, checksum: 28f4068937a89ace1dd59365da7c82cc (MD5) / Made available in DSpace on 2017-08-09T12:18:18Z (GMT). No. of bitstreams: 1 JacksonDouglasVitalDosSantos_DISSERT.pdf: 8987606 bytes, checksum: 28f4068937a89ace1dd59365da7c82cc (MD5) Previous issue date: 2017-04-21 / Este trabalho tem como finalidade a cria??o de um projeto de interfaces para aplicativo m?vel que contribua para a melhoria das atividades da Superintend?ncia de Inform?tica (SINFO) da Universidade Federal do Rio Grande do Norte (UFRN), auxiliando nos seus processos de trabalho e no engajamento e motiva??o dos funcion?rios. Para tanto, utilizou-se o conceito de gamifica??o e as abordagens do Design Centrado no Usu?rio e do Design Participativo. Por meio de entrevistas e do uso de question?rios, foram investigados e identificados os processos de trabalho da SINFO e as necessidades e problemas dos funcion?rios. A partir desse levantamento foram realizadas sess?es de brainstorming com o objetivo obter, destes profissionais, ideias, alternativas e solu??es quanto ao uso de elementos da gamifica??o na melhoria dos aspectos organizacionais diante as suas atividades. O resultado dessas solu??es serviu como orientador na cria??o dos prot?tipos de interfaces do aplicativo, avaliados, posteriormente, a partir de uma avalia??o cooperativa entre os envolvidos nas etapas anteriores. / The objective of this work is the creation of a mobile application interfaces project that will contribute to the improvement of the activities of Superintend?ncia de Inform?tica (SINFO) at the Universidade Federal do Rio Grande do Norte (UFRN) assisting in its work processes, in the engagement and employee motivation. For that, the concept of gamification and the User- Centered Design and the Participatory Design approaches were used. Through interviews and the use of questionnaires, was investigated and identified the work processes of SINFO, the needs and problems of the employees. From this survey, brainstorming sessions were carried out with the purpose of obtaining from these professionals ideas, alternatives and solutions regarding the use of gamification elements in improving the organizational aspects of their activities. The result of these solutions served as a guideline in the creation of prototypes of application interfaces. The prototypes will be evaluated later, from a cooperative evaluation between those involved in the previous stages.