This research sought to understand the knowledge management (KM) practices in use by networked southern non-profit organisations (NPOs), which directly or indirectly impact on their effectiveness. It explores the realm of NPOs, and the concepts of organisational effectiveness (OE) and KM, with the aim of identifying their interrelationships from a theoretical and practical perspective. The three organisations studied are the Association for Progressive Communications (APC), South Africa NGO Network (SANGONet) and Women’s Network (Women’sNet). Using a conceptually formulated research framework, data gathered was analysed to examine the KM concepts of people capacity, systems and procedures, information and knowledge flow and stakeholder relations within and across all three case studies and their use of information and communications technologies (ICTs) as an enabler. The research concludes with an integrated framework, an addition to the existing body of knowledge on KM theory with key elements for a KM system for effectiveness for networked southern NPOs.

In recent years, practitioners and researchers alike have turned their attention to knowledge management (KM) in order to increase organisational performance (OP). As a result, many different approaches and strategies have been investigated and suggested for how knowledge should be managed to make organisations more effective and efficient. However, most research has been undertaken in the for-profit sector, with only a few studies focusing on the benefits nonprofit organisations might gain by managing knowledge. This study broadly investigates the impact of knowledge management on the organisational performance of nonprofit organisations. Organisational performance can be evaluated through either financial or non-financial measurements. In order to evaluate knowledge management and organisational performance, non-financial measurements are argued to be more suitable given that knowledge is an intangible asset which often cannot be expressed through financial indicators. Non-financial measurement concepts of performance such as the balanced scorecard or the concept of Intellectual Capital (IC) are well accepted and used within the for-profit and nonprofit sectors to evaluate organisational performance. This study utilised the concept of IC as the method to evaluate KM and OP in the context of nonprofit organisations due to the close link between KM and IC: Indeed, KM is concerned with managing the KM processes of creating, storing, sharing and applying knowledge and the organisational KM infrastructure such as organisational culture or organisational structure to support these processes. On the other hand, IC measures the knowledge stocks in different ontological levels: at the individual level (human capital), at the group level (relational capital) and at the organisational level (structural capital). In other words, IC measures the value of the knowledge which has been managed through KM. As KM encompasses the different KM processes and the KM infrastructure facilitating these processes, previous research has investigated the relationship between KM infrastructure and KM processes. Organisational culture, organisational structure and the level of IT support have been identified as the main factors of the KM infrastructure influencing the KM processes of creating, storing, sharing and applying knowledge. Other research has focused on the link between KM and OP or organisational effectiveness. Based on existing literature, a theoretical model was developed to enable the investigation of the relation between KM (encompassing KM infrastructure and KM processes) and IC. The model assumes an association between KM infrastructure and KM processes, as well as an association between KM processes and the various levels of IC (human capital, structural capital and relational capital). As a result, five research questions (RQ) with respect to the various factors of the KM infrastructure as well as with respect to the relationship between KM infrastructure and IC were raised and included into the research model: RQ 1 Do nonprofit organisations which have a Hierarchy culture have a stronger IT support than nonprofit organisations which have an Adhocracy culture? RQ 2 Do nonprofit organisations which have a centralised organisational structure have a stronger IT support than nonprofit organisations which have decentralised organisational structure? RQ 3 Do nonprofit organisations which have a stronger IT support have a higher value of Human Capital than nonprofit organisations which have a less strong IT support? RQ 4 Do nonprofit organisations which have a stronger IT support have a higher value of Structural Capital than nonprofit organisations which have a less strong IT support? RQ 5 Do nonprofit organisations which have a stronger IT support have a higher value of Relational Capital than nonprofit organisations which have a less strong IT support? In order to investigate the research questions, measurements for IC were developed which were linked to the main KM processes. The final KM/IC model contained four items for evaluating human capital, five items for evaluating structural capital and four items for evaluating relational capital. The research questions were investigated through empirical research using a case study approach with the focus on two nonprofit organisations providing trade promotions services through local offices worldwide. Data for the investigation of the assumptions were collected via qualitative as well as quantitative research methods. The qualitative study included interviews with representatives of the two participating organisations as well as in-depth document research. The purpose of the qualitative study was to investigate the factors of the KM infrastructure (organisational culture, organisational structure, IT support) of the organisations and how these factors were related to each other. On the other hand, the quantitative study was carried out through an online-survey amongst staff of the various local offices. The purpose of the quantitative study was to investigate which impact the level of IT support, as the main instrument of the KM infrastructure, had on IC. Overall several key themes were found as a result of the study: • Knowledge Management and Intellectual Capital were complementary with each other, which should be expressed through measurements of IC based on KM processes. • The various factors of the KM infrastructure (organisational culture, organisational structure and level of IT support) are interdependent. • IT was a primary instrument through which the different KM processes (creating, storing, sharing and applying knowledge) were performed. • A high level of IT support was evident when participants reported higher level of IC (human capital, structural capital and relational capital). The study supported previous research in the field of KM and replicated the findings from other case studies in this area. The study also contributed to theory by placing the KM research within the nonprofit context and analysing the linkage between KM and IC. From the managerial perspective, the findings gave clear indications that would allow interested parties, such as nonprofit managers or consultants to understand more about the implications of KM on OP and to use this knowledge for implementing efficient and effective KM strategies within their organisations.

This diploma thesis deals with analysis of marketing strategy of Slovak nonprofit and nongovernmental organisation Úsmev ako dar and its project Najmilší koncert roka. This organisation concerns with help and care about children from foster homes. The theoretical part describes nonprofit organisations, its funding and its specific marketing. The practical part begins with description of organisation Úsmev ako dar and its project Najmilší koncert roka, and continues with analysis of its marketing mix and communication strategy, and also the analysis of the marketing strategy for project Najmilší koncert roka, where the results are compared with results from survey.

Charities are important in modern Australian society because they provide a substantial proportion of the health, community welfare, education and religious services available in the community (Australian Bureau of Statistics 2002). Yet despite their social and economic importance, charities are often characterised in the media as being less accountable than either for-profit entities or government sector organisations. Annual reports are widely regarded as an important means of acquitting accountability in the corporate and government sectors and may be one of the means by which charities can improve stakeholders' perceptions of their accountability. Yet little is known of the annual reporting behaviours of charities or whether annual reports have the potential for improving perceptions of accountability among their stakeholders and the wider community. This research focuses on a class of charities termed &quotpublic fundraising charities" (those that raise funds from the public rather than just their members), and the role that annual reports play in acquitting accountability and improving perceptions. The research uses a new combination of theories that have previously been used separately to explain accountability and annual reports in other sectors, and using the insights from these theories, examines the role of annual reports in a population of public fundraising charities in Queensland. The major findings of this research are that annual reports have both functional and symbolic roles in the system of accountability of public fundraising charities. Functionally, annual reports are a useful and generally valued means by which public fundraising charities communicate a wide range of types of information about their activities and their performance to interested parties. Symbolically, annual reports also serve as an important signal of assurance to those who receive them. For those who prepare them, annual reports serve as useful signals of managerial and governance competence to those whose opinion is salient to preparers. Annual reports also have a role in the system of accountability for the maintenance of the mission of these organisations, in ways that statutory reports and returns do not. This research makes three original contributions to the literature. First, it provides for the first time a detailed analysis of the role of annual reports in a system of accountability for public fundraising charities in Australia. Second, a new theoretical lens is proposed and tested for its descriptive and explanatory power in the examination the accountability of nonprofit organisations. Third, it makes an original contribution to accountability theory by identifying the importance of the annual report as a quality signaling device. The results of this research will be of use to public fundraising charities, regulators and policy makers, as they respond to the calls for charities to demonstrate that they are accountable.

A research report submitted in partial fulfilment of the requirements for the degree of Master of Arts In the field of Cultural Policy and Management Faculty of Humanities University of Witwatersrand, 2016 / Sustainability is a concept that has received a lot of attention in arts management discourse. It is also a concept that many theatre organisations grapple with both in developing and developed countries. Practitioners, managers and scholars have been trying to find solutions to the growing need for sustainability of arts organisations. While a number of strategies have been proffered, most of them have been focusing on financial sustainability. This study argues that if arts organisations are to achieve sustainability, the issue must be looked at from a broader, holistic perspective. In pursuing a holistic perspective on sustainability, the overarching argument is that for a theatre organisation to achieve sustainability, it must be guided by four pillars. These pillars are artistic vibrancy, community relevance, capitalisation and good governance. The focus of the study is on not-for-profit theatre organisations operating in Zimbabwe. Savanna Trust, a theatre organisation based in Zimbabwe is used as a case study. The study starts by looking at the external and internal challenges that are faced by theatre organisations operating in unstable socio-political and economic environments such as Zimbabwe. These challenges are some of the major impediments to organisations that pursue sustainability. The study then uses the four pillars to examine Savanna Trust and its capacity to become a sustainable organisation. This study recommends some strategies that not-for-profit theatre organisations can implement in pursuance of sustainability. It is hoped that the study will also contribute to a body of academic literature on theatre and sustainability with a specific focus on not-for-profit theatre organisations. / GR2017

En stor del av Sveriges befolkning engagerar sig som volontärer i olika ideella organisationer och föreningar i civilsamhället. Samtidigt som ledarskapet pekas ut som en framgångsfaktor i projekt finns det tidigare forskning som visar att ledarskapet när det gäller volontärer skiljer sig från ledarskapet i vinstdrivande projekt och organisationer. Flera ledarskapsmodeller och teorier har prövats mot denna grupp för att utröna vad som kan vara ett framgångsrikt ledarskap i denna specifika kontext. Att undersöka hur det stora engagemanget i Sverige kan tillvaratas på bästa sätt genom ledarskapet är därför av yttersta intresse för såväl ideella organisationer som för samhället i stort. Syftet med studien var därför att undersöka hur projektledare i ideella organisationer upplever att det är att jobba med volontärer i ideella projekt samt vilka utmaningar de ser och hur de möter dessa. Undersökningen gjordes genom semistrukturerade djupgående intervjuer med åtta projektledare verksamma som projektledare i ideella organisationer. Materialet analyserades sedan genom tematisk analys som gav tre huvudteman: ”hitta balans mellan att vara förstående och att leva upp till intressenters krav”, ”att kratta manegen” samt ”utveckla relationer och få människor att växa”. Resultatet visar att respondenterna identifierade ett antal samstämmiga utmaningar och att de hade olika strategier för att möta dessa utmaningar genom sina sätt att leda. Det stod klart att de arbetssätt som respondenterna beskrev på flera sätt överensstämmer med ledarskapsteorin med benämningen ”servant leadership” (tjänande ledarskap). Detta kan vara en fingervisning vid rekrytering av projektledare till ideella organisationer samt som en guide för projektledare i dessa sammanhang för att uppnå goda projektresultat och en långsiktighet i organisationen. / A large part of the Swedish population is involved in volunteering in different nonprofit organisations in the civil society. While leadership is pointed out as a critical success factor in projects there are research suggesting that leading volunteers differs from leading projects in for profit organisations. Several modells and theories of leadership has been tested towards this group in trying to find out what could be a successful leadership in this specific context. Investigating how this great commitment in Sweden could be best taken care of should be of great interest not only for the organisations but for the society at large. The aim for this study is therefore to investigate how project managers in nonprofit organisations experience working with volonteers, what challenges they face and how they deal with these. The investigation was made through semistructured in-depth interviews with eight project managers working as project managers in nonprofit organisations. The material was then analysed by using thematic analysis which resulted in three main themes: ”finding the balance between being understanding and living up to stakeholders demands”, ”rake the manege” and ”developing relations and make people grow”. The result shows that the respondents identified several mutual challenges and that they had different strategies to deal with these challenges. It was clear that the approach that the respondents took in many ways respond to the leadership theory called ”servant leadership”. These findings might be a help when recruiting project managers for nonprofit organisations as well as a guide for project managers working in this context to achieve successful results and a resiliance in their organisations.

Dissertation submitted in fulfillment of the requirement for PhD: Management Sciences, Department of Marketing and Retail, Durban University of Technology, Durban, South Africa, 2016. / In South Africa, non-profit organisations were seen as vocal and active players in the struggle against apartheid. During the country’s transition period, non-profit organisations played a central role in mitigating the effects of apartheid’s unequal development and in mobilising opposition to the apartheid state. With the focus moving towards service delivery, non-profit organisations have continued to play a major role in filling gaps and advocating on behalf of those living in poverty. Non-profit organisations do not operate to advance their own interests, instead, they use society’s resources and goodwill to meet society’s needs. In the poor economic environment, stakeholders are unfortunately looking to cut back and save resources. It therefore becomes more critical for non-profit organisations to adopt relevant strategies to reach more stakeholders and to keep them involved and motivated. One such strategy that can be adopted is marketing, in particular relationship marketing. This study therefore sets out to investigate the role of relationship marketing within non-profit organisations in KwaZulu-Natal. A thorough overview of the literature was undertaken, mainly to investigate the nature of the non-profit sector in general as well as in South Africa, its marketing and the impact of relationship marketing. A mixed methodology was employed for this study. A census study using questionnaires was used to collect quantitative data whilst qualitative data was collected using a face-to-face, semi-structured interview schedule. The findings revealed that funding has become the main constraint faced by the non-profit sector. Many non-profit organisations have employed marketing tactics to assist them in promotion and fundraising. Relationship marketing was identified as a concept which can assist the non-profit organisations in building and maintaining relationships with their stakeholders. Respondents further positioned communication as the central point for relationship building. The results of the data analysis led to the creation of a framework which outlines the role of relationship marketing at non-profit organisations. This study has clearly indicated that relationship marketing forms a powerful strategy that non-profit organisations should apply to manage long-term relationships with their key stakeholders. / D

The thesis proposed considering of the financial management and accounting of the allowance organisation in connection with the mentioned facts. Theoretical knowledge was applied to the Primary School in Březnice. This thesis consists of two chapters which are related to each other. The first chapter pertains to literary overview which is devoted to general characteristics of the above mentioned theme and legislative definition of the allowance organisations, this means attitude, function and obligations of allowance organisation, management of allowance organisation, commonly reachable sources of financing, budget scheme of school and educational institutions, money fund formations of allowance organisations and accountancy administration procedure. The second chapter is devoted to the practical part. Characteristics of the chosen allowance organisation is described in the introduction of this part. The organisation founder is the city of Březnice including the personal order and facts about units which belong to the Primary school. Thereinafter the accountancy administration procedure is qualified - directive accounting scheme + accounting schedule of the organisation, the list of evidencial and accounting books, accounting documents and their flow, methods of finance recording of financial accounts. Contemporaneously, the analysis of the single financial sources was implemented. The financial analysis related to financial management evaluation was made on the basics of the accounting statements - balance-sheet, profit and loss report, and the accounting balance enclosure from 2007 - 2009.