South Africa is a country facing divisive social and economic challenges. It has a history that generated imbalances within the economy and requires urgent solutions to one of the most significant issues the country faces, having too few South Africans in work. Globally, a key solution to creating work has been to make small business the engine-room of economies. Consequently, the South African Government has identified the establishment of small businesses as a priority, which incorporates the development of collaborative forms of businesses in marginalised communities. The co-operative form of business and a strong co-operative movement is, therefore, a critical element of government’s initiative to create work and economic independence for South Africans. Governed by the seven International Labour Organization (ILO) principles, this form of business is often more complex than a typical firm, making the task of establishing and growing these entities particularly challenging. This study analyses the literature to gain an understanding of co-operative movements across the globe. It then looks at the specific challenges the movement faces in South Africa, followed by an analysis of best practice that a business should engage in its establishment and growth. Specifically, the literature examines whether there is a relationship between opportunity-related industry, market and entrepreneurial team aspects and improved business performance of business entities such as co-operatives. The study collates data from co-operatives in the South African economy using two separate methodologies. Firstly, a structured interview was used to acquire information on the opportunity-related aspects. Secondly, business transactions were recorded and basic financial statements were produced for each co-operative, enabling a rating on business performance. The primary data was then analysed within Chapter 6, to investigate the strength of the relationship between opportunity-related aspects and business performance. The findings extracted from the primary data reinforced certain facts within the body of knowledge as it relates to the relationship between opportunity-related aspects and business performance, but there were also some interesting new insights that were extracted from the data. The South African co-operative movement has achieved certain success and momentum as well as experiencing certain failures, and the study clearly highlights both, and makes recommendations to improve the movements and government’s efforts to establish a vibrant and meaningful co-operative sector.

Orientation: In the global war for talent, companies competing in the new knowledge economy face global shortages of their most precious resource – human capital in the form of knowledge workers. In organisations that are at the forefront of the information age, such as information technology (IT) firms, the competitive advantage comes from the intangible value of the knowledge residing within pools of highly skilled employees. It is imperative to be able to attract, retain, and motivate these scarce resources. Research purpose: The purpose of this study was to deepen understanding of the reward preferences of IT knowledge workers in South Africa, specifically as these relate to attraction, retention, and motivation of knowledge workers. Motivation for the study: The world of work is evolving, and the nature of relationships between knowledge workers and their employers has changed distinctly, leading to a change in the type of the rewards they prefer. The nature of these preferences in the local, industry-specific context is poorly understood. With technology increasingly changing the way we work, the workplace is also irrevocably changing. Combined with the demanding nature of the company’s most valuable people, the shifting workplace paradigm gives rise to knowledge workers valuing different rewards than before. Research design approach and method: The research was a quantitative, empirical, and descriptive study of reward preferences, measured in a self-administered survey and analysed using non-parametric tests for variance between dependent and independent groups, internal consistency testing, and non-parametric analysis of variance (ANOVA). Main findings: This study identifies the most important reward components in the competition for knowledge workers. It further found that reward preferences differ for attracting IT knowledge workers to a company, for retaining them, and for motivating and engaging them in their jobs. Managerial implications: The study’s findings show that a holistic approach to total rewards is required, failing which, companies will find themselves facing increased turnover and job-hopping. Importantly the study also highlights that different rewards need to form part of knowledge workers’ relationship with their employer in three different scenarios — attraction, retention, and motivation. Contribution: This study suggests a competitive rewards model that builds on the study’s findings and on previous theory, to illustrate the most pertinent reward preferences that should be considered in a holistic total rewards package for South African IT knowledge workers. / Dissertation (MBA)--University of Pretoria, 2013. / lmgibs2014 / Gordon Institute of Business Science (GIBS) / MBA / Unrestricted

Effective leaders who can solve complex, strategic business problems are the key differentiator in the new world of work. As external environmental changes converge with internal organisational shifts, the need for a strong bench of leaders becomes critical in driving profitable growth. This study explores the relationship between personality and the ability to manage the complexity of the emerging environment. Based on the CPI and CPA assessments of 256 managers and executives, correlations and multiple regressions were performed to identify the new strategic leadership profile. Anchored in Complexity Leadership Theory (CLT), this research builds on the leadership functions of CLT to provide new insight into the role of individual characteristics in the ability to think strategically. The consolidated findings identified Dominance, Flexibility, Achievement via Independence, Psychological Mindedness and Self-Acceptance as key constructs in the ability to think strategically. These outcomes sharpen the new leadership profile and enable the development of tools that can directly improve the organisation’s ability to identify, attract, select and develop leaders who are proficient in the emergent, complex context. Further research can enhance the robustness of this leadership profile through supplementary exploration of the remaining constructs that determine the ability to think strategically. / Dissertation (MBA)--University of Pretoria, 2013. / pagibs2014 / Gordon Institute of Business Science (GIBS) / unrestricted

M.Com. (Information Technology Management) / Information and communication technology (ICT) project success is considered the Holy Grail within many organisations. Over the past decade organisations have begun to realise the increasing importance and the potential of exploiting ICT to gain competitive advantage in their particular realm. Organisations have consequently pushed for the implementation of robust ICT solutions not only to facilitate and augment crucial decision-making processes, but to improve overall organisational efficiency and effectiveness as well. These ICT solutions are deployed via ICT projects. However, extensive research has revealed that ICT projects are continuing to fail at a disturbing rate nationally as well as internationally. ICT projects therefore have an infamous reputation within organisations and the project management domain. This research focused on determining what drives ICT project success by systematically investigating how ICT project success is perceived and measured as well as the factors which influence it. The quantitative research paradigm was implemented through the use of a survey in the form of a structured questionnaire. Although this research was cross-sectional in nature, it employed an element of longitudinal analysis as the results were scrutinised and compared with previous research conducted within the same research area. ICT project team members were randomly sampled to acquire an objective view of ICT project success. Moreover, this research revolved around the philosophy that if the significance of each influencing factor is understood, it should be possible to predict whether an ICT project will succeed or fail. A predictive modelling approach was adopted. This predictive model presented within this dissertation was constructed using structural equation modelling (SEM). The predictive model indicated that ICT project success is predicted by means of stakeholder management, communication and methodology. The model also indicated that these three factors are interrelated and are dependent on one another. It was established that overall project success is dependent on project management success and project product success. This research employed a technique which is rarely used within the project management or ICT project management domain, viz. SEM. Two key recommendations emerged from this research. Firstly, this research suggests that it may be time to re-evaluate how ICT projects are measured as well as the influencing factors, as traditional approaches are yet to accommodate ICT projects in particular. Secondly, this research suggests that researchers should start to explore the underlying constructs of communication as this could assist in addressing a fundamental flaw not only in ICT project management, but project management in general.

M.Ing. (Engineering Management) / Driving sustainability, optimising return on investments and cultivating a competitive market advantage, are imperative for organisational success and growth. In order to achieve the business objectives and value proposition, effective management strategies must be efficiently implemented, monitored and controlled. Failure to do so ultimately result in; financial loss due to increased capital and operational expenditure, schedule slippages, substandard delivery on quality and depreciation of market share. This research paper investigates and discusses management strategies with the focus on integration of effective portfolio management, efficient system development life cycles and optimal project control to ultimately drive organisational sustainability and growth. With the aid of this research, optimal decisions on project/organisational venture selection can be made. Furthermore, integrating portfolio management strategies with system development life cycles and optimal project control strategies, will optimise an organisational portfolio and enhance the probability of project and organisational success.

M.Tech. (Operations Management) / For any organisation to be effective and efficient in achieving its goals, its employees must maintain a shared vision of what they are striving to achieve, as well as clear aims and objectives of the organisation. Employees may be grouped into teams with which play important roles in an organisation. Companies have discovered that the introduction of teams to the production process, leads to innovative and goal oriented performance, with new products generated at a faster pace. Teams become a force of change when interaction within the group is dynamic. Similarly, effective teams may influence productivity and improve quality. In this context, a study was conducted at the Ferrosilicon Plant of Dense Media Separation (DMS) Pty Ltd located in Meyerton, South Africa, where a sink float process for the separation of mineral particles, involving suspension of dense powders in water is used. The study focuses on team structures, which are currently experiencing job dissatisfaction. It attempted to establish the problem areas that may be at the core of team ineffectiveness and offered suggestions for resolution. At the root of the study is an attempt by management to resolve job dissatisfaction by facilitating team development, establishing explicit team norms and expectations, fostering a collaborative team climate, exercising leadership skills in pursuit of team goals and encouraging open and candid communication within the production section. The study argues that if decisive action is not taken to address these issues, it would be difficult for any organisation to function and would in turn inhibit management’s control of the organisation, ultimately leading to a loss of productivity.

M.Comm. / This study establishes an introductory management tool in the form of a computergenerated report card. The report card displays an overview of ~II pertinent key performance areas within an explosives production plant. The key performance areas cater for the planning, organising, staffing, reporting and controlling of explosives within an explosives production facility. The concept of the report card for the explosives production manager, makes use of the balanced scorecard as well as other key performance management tools to encourage management control, open communication and enhance performance drivers. The overall objective of the dissertation is to use certain assumptions that have become current in academic discussions of management control with particular relevance to aligning strategic control in order to establish what constituents may influence the production facilities' effectiveness, safety, efficiency and future focus areas for managers in the explosives production environment. There is nothing new about the basic notion of combining a number of performance measures in a compact description for a business operation. Recent developments have yielded useful approaches for management control within production companies. This research paper takes an avid search into the various communication tools, financial views, production flexibility, performance drivers, experience as well as development aspects that take place on a day-to-day basis within the explosives production facility. The essential indicators that constitute attention from management are outlined and drafted as a management tool that allows for the total comprehensive picture of the explosives production factory to be accurately reported and acted upon. This allows for more precise information upon which easier decision-making can take place.

M.Phil. (Engineering Management) / “Business Process Engineering has now become the most important trend in modern businesses. It is often dressed up as many other things, but in the end, how the business delivers value is dependent on the operational effectiveness of its processes” [8]. It is important to understand the benefits that business process engineering will provide in allowing business to be effective through its processes. The benefit needs to be quite evident for a long period of time, while business displays the signs of sustainable growth. I conduct this research to see how the two concepts, which are business process engineering, align in ensuring that business carries on offering the relevant offering to the customer. The approach I used in this research was firstly through understanding what the literature on business process engineering and sustainability entail in order to establish alignment. I therefore formulated a research question based on the variables that were derived from the literature review. These variables are both from business process engineering and sustainability. I further on conducted surveys, interviews with the relevant subject matter experts as well as other business owners. What emanated from the research was that there is a close correlation between the two concepts. It was also learned from the survey and interviews that organisations are so much in favour of sustainable solutions, however the challenge is always on what tools to use, how to use the tools effectively as well as benefit measurement of process engineering interventions. The survey results and the interviews showed that even though organisations think of sustainable solutions, it still seems that there is always an opportunity to implement quick wins that in most cases do not align to the long term goal of creating a sustainable growth of business. This research is important, as it tries to indicate the importance of aligning business process engineering projects to the vision and strategy of the organisation. This approach will ensure that the time and cost invested in executing the strategic and business as usual projects will produce good returns in terms of company performance.

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Magister Commercii - MCom / This study focused on understanding inter-organizational relationships (IOR) of a dynamic nature. A dynamic process that has repetitive sequences of negotiation, commitment, and execution stages is central to inter-organizational relationships. The dynamic process is a tool that is used by management through collaboration, co-operation, and coordination to engender formation, governance, and performance of inter-organizational relationships. This report looked into how the resource-dependency theory gives insight into the formation of an inter-organizational relationships and how the transaction-cost theory contributes to the understanding ofinter-organizational relationships governance. / South Africa