Abstract not available

Research for this project was undertaken by means of a broad and comprehensive literature search, a field study and the development of four working papers. It has been quoted,The hospitality industry appears to be facing increasing competitive pressures to improve the quality of its delivery of products and services. For many hotels, success depends largely on the availability of qualified line associates who are able to translate and consistently maintain their company's operational standards of service. Hotel companies, thus, must take training programs for front line associates seriously to accommodate the growing pressure to provide qualified associates. Consequently, many hotels now highlight training activities for front line associates as a means of providing an outstanding service for their customers. However, there is often scepticism about whether training actually pays off for organisations. Despite the importance of the topic, there appears to be little research on evaluating training for front line associates in the hospitality industry, particularly in the hotel sector. Therefore, this project is arguably pioneering in its analysis of applying the model chosen. It has demonstrated through empirical evidence the usefulness of the model to the four hotels in Sydney. This project has investigated evaluating training programs by analysing the reaction of the trainees, learning gained by the trainees, transfer of learning to the workplace by the trainees and training outcomes. The research is expected to be useful to other training practitioners and/or scholars who are interested in taking further research in the hospitality industry, particularly in the hotel sector. / Doctor of Business Administration

[No Abstract]

Individuals with mild developmental disabilities have traditionally been excluded from full participation in their career decision making due to the stereotyping of their perceived incompetence. This view forms a mind-set or stigma that is recognized as the disability myth. This study initially addressed the vocational development of individuals with mild developmental disabilities. A selected group of seven were identified from a population of 70. These seven had participated in a high school intervention program that was vocationally based and were deemed as most likely to demonstrate vocational maturity. They provided information regarding their vocational development through unstructured interviews. Donald Super speculated that individuals with disabilities could benefit from the existing theories of vocational development; his theory of vocational development described the seven participants. All seven were vocationally mature. All had independent adult status. All were employed and had continuous employment histories. None of the seven were receiving income replacement or benefits from dependency programs, such as, Medicaid, Food Stamps, or Supplemental Security Income. All seven participants had well defined vocational self-concepts and well developed self-concept systems. Super further speculated that persons with disabilities may need a special application of a vocational development theory although not a different one; this conjecture was not applicable to the seven participants. Further research on the applicability of Super's theory should focus on other individuals with mild developmental disabilities who are not employed; those receiving assistance from income replacement or dependency programs should also be studied. Qualitative methods will be essential to conducting these studies. The applicability of his theory to those with other types of disabilities should also be tested. The seven participants seemed to have benefited from the vocationally-based intervention program. The relative benefit of each component of the intervention should be studied. / Graduation date: 1994

Thesis (doctoral)--Uppsala universitet, 2002. / Added t.p. with thesis statement inserted. Includes bibliographical references.

Thesis (Ph. D.)--University of Oregon, 2003. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 153-157). Also available for download via the World Wide Web; free to University of Oregon users.

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This project is a survey research work, which investigates the perceptions and implications of the Skills Development Act on the service industry in Durban. The study contained a qualitative and quantitative section, through the use of structured and open questionnaires. Target interviewees/ recipients of questionnaires were CEDs, financial managers or their designated representatives, who play a key role in making investment decisions in their respective companies. The sample took the form of a stratified judgment sample. The distribution of the companies in the sample was according to size, with an attempt made to reflect as accurately as possible the proportion of companies in the sector that are small, medium and large. The number of employees determined the categorisation by size. For the purposes of this study, a large company will have between 65 and 100 employees, a medium sized company will have between 30 and 64 employees. A small company will have between one and 29 employees. Because service sector companies tend to be small, this classification departs somewhat from that used in the National Skills Development Strategy. Information derived from the questionnaires and interviews were analysed using the SPSS package. This served as the basis for the discussion of findings and the recommendations, which appear in last chapter of this work. / Thesis (M.A.)-University of Natal, Durban, 2002

This case study examines influences on the selection and delivery of knowledge in the employment preparation provision of a trade union in British Columbia. Bernstein's theories of curricular code and Bourdieu's perspectives on social and cultural capital are used to analyse data collected by interviews, observation, and documentary analysis. The emergent themes are organisational structure, pedagogic practice, diversity and difference, and the good employee ideal, with each of these demonstrating the tension between the philosophical orientation of the organisation, as a representative of the labour movement, and the demands of the funding and policy structures within which it operates. Analysis illustrates the way curriculum is shaped by forces external to the immediate educational setting, the most pervasive being the requirement to function as an effective means of transferring cultural and social capital to unemployed people. The possibility of using employment preparation as a mechanism to achieve progressive ends is severely limited by the need to acknowledge the priorities of funders, administrators, learners, and the neo-liberal backdrop against which the programs operate. The study implies approaches to curriculum emphasising decisions taken by instructors and learners mask wider structural influences on knowledge formation, and more research on the sociology of knowledge in adult education is called for.

<p>This study investigated the extent to which skills development is implemented within the naval dockyard Simon's Town within the context of the NSDS and the various forms of legislation. In March 2001 the Department of Labour embarked on an initiative called the National Skills-Development Strategy to address unemployment, and thus enhancing the economy. One of the areas that were identified to address the above concerns was the skills-development of its people. It is against this background that this study investigated the implementation of the NSDS within the Naval Dockyard.</p>